4 Star Crete Holidays

Roman Petriv

It was a pleasure to stay a week at so nice and comfortable Hotel. The Hotel staff were very helpful and always ready to assist with any questions. The rooms and the hotel territory were very clean, swimming pools two for adults and one for babies. Big swimming pools have deep from 1 to 3.5 m. There are very beautiful trees and flowers on territory. Excellent place to spend with family. There are some snacks and a lot of drinks on the bar. Every Monday the are organizing Greece life music. There is a nice Potamos beach, but need to drive about 5 min or walk 20 min. The hotel may organize lunchboxes if you would like to go somewhere! Very recommend this hotel for everyone if you want to enjoy your vacation in peace and quiet place! Best wishes to the hotel personnel!!! 😀

Edyta E

I was with my mother for a week in June in this hotel. The hotel deserves a 5-star rating because of the staff. The staff are very nice and helpful. The staff do everything they can to satisfy the guests. The rooms are large, cleaned every day and towels are changed. The location is ideal (close to the sandy beach), you can't hear loud music from the center. The only drawback is quite a lot of loud young people from the UK ;) (however, it is a city ideal for parties, so I fully understand this). The restaurant has a variety of meals and everyone can choose something for themselves. The food is fresh, there are always vegetables and fruits. Although the hotel day starts at 3 p.m. and we were at the hotel around 8.30 a.m., we could eat meals and the reception was very helpful in everything (for such a high rating). For little money as for All inclusive, you can't have any complaints.

Ilze

A peaceful, well-kept hotel with spotless rooms cleaned daily. The food is delicious and thoughtfully prepared, while the bar serves excellent cocktails. Service is warm and welcoming, making for a truly relaxing stay. The only drawback is the lack of a separate smoking area, leaving non-smokers and families exposed to cigarette smoke outside.

Thomas Macnamara

Ah well. Food. They haven’t exactly discovered this concept as of yet. While it provided great entertainment, the unique spag bowl genuinely made everyone there want to rip out every bit of our insides. There was one good bloke working, but Christ alive the others were rather useless. Our air con leaked which ended a promising athletic career with a horrific injury. Alas, we are alive so it can’t be that bad I guess.

Russell Hardwick

Great hotel. Very clean. Far away from Malia strip to not hear it but close enough to walk (5 mins) if you want to go there. Close beach too (8 mins). Old town is lovely. Staff here are very friendly. Would definitely come back here.

Chris

From the first moment we met them they felled like family

Катерина

I want to leave my sincere review about this trip 😍 We visited this hotel at the end of July and were very worried that for such a price - there would be not very good conditions, especially some negative reviews here were alarming. However - this family is simply incredible people who created coziness around themselves. Upon arrival, we were checked in earlier - and shown to a room with air conditioning, the number of beds was also taken into account. Inside there was everything you need. We relaxed in the territory of the incredible pool, and later we simply fell in love with the golden hands of the chef, who made us pita with tzatziki and an incredible chicken roll. Every Thursday they have a barbecue evening - I have never eaten anything more delicious. There was also a mini kitchen in the room, so we prepared breakfasts ourselves, and had dinner on the territory of the hotel. We had to walk 10 minutes to the sea, and 7 minutes to the nearest transport stop. With all our love and pleasure, we want to express our gratitude to these people, you made our vacation unforgettable 🥰 Hugs from Ukraine 🩷

Alexandru COJOARI

Worst hotel experience I’ve ever had. The owner and his wife started harassing us during our stay, demanding extra money for our child — more than half the total booking price! When I calmly explained my point, they simply refused to speak to me anymore, as if I had no right to question them. For two days, they kept coming back to pressure us, completely ruining our vacation. Absolutely unacceptable behavior. Avoid this place if you want peace and respect.

Gielen Reclame

These people are the best! They are honest and soooo nice.. they have done a great job turning this place into a paradise for holiday. Room are clean and basic. The meals and drinks are delicious! You can rent a car at the poolbar and it's close to the beach. Best place to stay!

Moh. ham

Extremely disappointed. They charged our young child the same as an adult, with no explanation or fairness. When we asked about it, they were rude and defensive. The owner and his wife made our entire stay uncomfortable with their cold and arrogant attitude. Definitely not a family-friendly place. Avoid if you value honesty and respect.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

lizzy Martin

We stayed here for 8 days. Arrived in middle of power outage. Staff dealt with it brilliantly. Welcoming, friendly, clean rooms little small on balcony. All very clean and tidy. Was 2 minutes from town . Great area loads to see and do. Staff all great George from the bar was so funny. Very friendly. Dinner was ok . Not much choice but found something each day. Puddings yummy. Again Staff great , cleared plates as soon as finished . All areas of hotel where very clean and tidy.

Andrew Flint

Hotel clean and presentable. Shower compact for a 6ft 3 guy. Food is good just no fruit for breakfast only dried fruits .drinks are all good 👍

Laura Knight

Great location just minutes from the beach, basic hotel but clean and tidy. The food is a bit repetitive and for my friend who is coeliac there was just salad, salad and more salad!! Food was good though. Drinks, including soft drinks were all local. Two swimming pools with plenty of sunbeds. I would recommend bringing earplugs, it is very noisy. Noise from outside and from guests walking to and from their rooms it's was very echoey, it was also noisy from the rooms either side and upstairs. Tea making facilities in the room (no coffee), rooms are not massive but very comfortable and the bathrooms are modern and clean. Very strong smell of drains! Nice and friendly staff. No bottled water in the hotel and could do with a snack machine.

antoine

From the hotel, the view is stunning, and the hotel staff I met were perfect—very kind. At the restaurant, the meals are decent: some products are very good, while others are very bad. Be aware that the all-inclusive drinks are really poor quality—everything, even the sodas, is extremely low-end. Getting around the hotel is physically demanding because everything is uphill. Access to the beach is really difficult. Yes, there are shuttles, but they are very poorly organized. Personally, I recommend renting a car for all travel needs, even just to go from your room to the hotel restaurant. Obviously, don’t rent a car through the hotel—go directly through rental companies in town, the prices are better. Don’t forget to take the full insurance with zero excess so you can enjoy your holiday stress-free. I strongly advise against the Santorini excursion—it’s overcrowded, the time on the island is extremely limited, and it really feels like a tourist scam. The hotel rooms are very clean. This hotel offers relatively low prices, so be aware that the clientele may not always be the best—except in June and in September/October (outside school holidays). When you arrive at the airport, the shuttle to the hotel stops at many other hotels to drop off guests, so the journey is extremely long. You might want to consider booking a private transfer—more expensive, yes, but far more comfortable.

vladislav zalesak

Very nice resort that really fulfilled our expectations for first family vacation with kids. Rooms are nice and spacey and fully fulfill needs during vacation. Food was all-inclusive, good quality and wide range of choices. Staff was great and very friendly. The beach is not far away but the height difference is troublesome. We spend few days walking, but due to kids, switched to taxi service. Can recommend.

Bryan Young

Overall a satisfactory stay, the all inclusive experience left a little to be desired with cordial used in the cocktails opposed to fruit juice. The beer was a bit suspect too as the same brand in restaurants at the harbour seemed stronger. The welcome pack and when booking all stated if you were unhappy with the room speak to reception but we were constantly told come back tomorrow, after 3 days we gave up. Nice location but service could be better.

Samantha Nash

Unfortunately this hotel was not as advertised. Me and my family of 10 came out on the 3rd of August looking forward to which was a expensive holiday for every day just wanting to go home. Firstly the food court is absolutely tiny with not alot of options and cold and cues were very long, for the size of the hotel this was far to small, my son just ate chips the whole time and kids weren't catered for. The food court itself was always wet and very slippery and dirty, the food was never enjoyable and soft drinks machine was always switched off. Me and my sons room was right on a red wall where I had to throw alot of his lovely outfits away as the wall stained them red when hung out to dry, the rooms weren't cleaned properly and I have bugs in my bed every night, I told the staff they didn't really do much. The pool was all salt water and was very dirty, underwear fags buts in it rubbish ice cream I can go on!, around the pool cups and glasses and ashtrays from night before. No entertainment for the kids at all and what little entertainment there was was only for the frenh not English, this is a very French orientated hotel and they put them first.. Happy to go home today

Pro Gamer

We had a really great Stay at the Hotel. The Food was very delicious, we had stunning Weather and all Personel was very kind. The Rooms were modern and very clean. Alot of different Ways to spend Time - like Basketball, Volleyball, Football, Minigolf, Sliding, Ping Pong. On Top of that there were always activities like dancing or playing Games.

Mark Williamson

Well firstly I will say dont believe all you read on these reviews, obviously some people are very hard to please. This hotel certainly is a 4 star, the rooms are perfect with all you need for your stay. Cleaned daily fresh towels and bedding. All the staff very welcoming and happy to help anyway possible, shout out to Andreass, Elvris, both made our holiday with entertainment and drinks factor. Location is ideal short walk in to Sisi port where there is also plenty of food places to visit. We had no issues getting sun beds, pool was perfect. I would visit here again in a heart beat absolutely brilliant thankyou to all at Costello village. Anyone considering a visit go for it.

Carlos Elola

Attention, stay, reception, pool, meals… everything was great. People working at hotel have been kindly and they have tried to understand us in every situation that we have asked. If I come back to Crete, sure I will come back to stay on this hotel. Thanks for all your attention.

On The Sidelines

It’s probably 3.5 for me but went for four stars. Room was adequate and cleaned most days with fresh towels and a/c. The food was very good. The staff all very friendly although clearly stretched with the pool bars not opening until 11am ish and not being allowed to drink your own water by the pool seemed unfair during hot temperatures. I enjoyed some water polo (could do with some actual goals rather than chairs) the pool was excellent. The entertainment was good on the evenings, particularly Andreas was a highlight who made everything really good fun especially when the internet dropped out regularly during karaoke nights. I would revisit this hotel and certainly Sissi, a beautiful place it is.

Moises Matzenbacher

Lovely hotel with very good food. Not the best place if you like silence. The swimming pool is great but quite busy. The rooms are basic with not much natural ventilation.

Anna Suwalska

The impressions from the stay at the hotel were great. A housekeeper Vjollca from Albania she was great. She was cleaning our rooms perfect, she was also very nice, polite a kind lady. Everything what we asked ( towels etc) we got from her. Such a nice a hardworking lady we never met in any hotel while we were travelling. The hotel can be proud to have an employee like her . There is one "but" though. A gentleman named Ervis from Albania works in the hotel restaurant. He is very uncultured and rude. Besides, the older lady who also works there (I don't remember the name Sevi or Savi) is also not very polite. I understand that this gentleman may be the boss in this restaurant, but when I was there for breakfast or dinner I felt trapped, and another guests too.so . A little more tact would be useful for these gentlemen because they are there for the guests, not the guests for them. And the downright intrusive looking, checking "whatever happens", downright stalking is not pleasant. People dont feel comfortable eating breakfast or dinner in such an atmosphere. And besides, I understand that they don't serve any drinks for dinner because they want to earn money, but paying for water is a bit too much.

Andrei-Ionuț Donțu

Our stay was mixed. The hotel is in a beautiful location with stunning views and access to a unique rocky coastline. The pools are very nice, and the staff were kind and helpful throughout our stay. However, the rooms and facilities are quite old and in need of renovation. We also found certain areas to be not very clean, which really impacted our overall comfort. The food was okay — not exceptional, but there was enough variety to find something decent eat. For one night stay was ok. With some updates and more attention to cleanliness, this could be a much better experience. As it is, we’d say it’s a place with great potential, but it needs improvement to truly match the setting.

Anthi Macha

The location is really beautiful and demonstrates all the wilderness of the south Crete as well as that of the open Mediterranean Sea. Unique weather phenomena that I have not seen in all my sailing life in the Aegean Sea. Stunning! There is always a problem at the entry to the location with a disgusting smell. Just for a few meters. I was wondering how could people leave there. The day we checked in there was a huge plumbing problem getting the smell all over the place with ambiguous water streams. It was settled within the day but the streams were not really cleared. Just some water here and there. We stayed 9 nights there and before the last two we realized when one of the chefs just quit due to a lot of pressure and aggressiveness by some of the personnel. The pool was with seawater and was marvelous and clean. If you prefer the beaches outside the resort, there are beautiful beaches that you can visit. The sea is cold. Apart from the restaurant area, where we noticed certain things, the rest of the person was very helpful and kind.

Kocher Nazari

Spent our summer vacation here at Kalypso kretan village from 01.08-09.08. I don't want to say much about the experience itself since you can guess by the stars I have given the hotel. The view and place is beautiful !! The staff - except the bartender at the pool and some of the staff serving food etc. But honestly, I haven't seen this lack of management and poor customer service in a LONG TIME!! THE HOTEL and its standard compared to the price is SHIT! even though we complained on our room upon, almost, our arrival, got a new one that wasn't better at all. We couldn't leave the hotel because there was no refund. For those who will book.here in there future, please do book with refund so you can go somewhere else if needed 🙂 The pool was dirty, the food wasn't that good, hygiene at the kitchen and the maintenance of the dining room and the equipment was horrible. The pool served really bad drinks - the drinks and soda was thinned with water..even though we paid for all inclusive, it wasn't all inclusive, you had to pay for.some drinks, got some.discount at night upstairs, sunbed at the beach side cost 20euro. Never seen a this kind of bad gym in my life🤣 Honestly, this kind of place shouldn't be allowed to have customer, because it's not worth it!!

E. Putii

Avoid this hotel if you care about your vacation. 1. Service: There is none. The manager is rude, ignores safety rules, and treats guests disrespectfully. Staff seem afraid of him and are unhelpful. 2. “All-Inclusive”: It’s not. Same limited food every day, low quality, and even risk of food poisoning. No other food options around. 3. Drinks: Only the cheapest alcohol is included, served in tiny amounts. Anything decent costs extra. Water isn’t even included after check-in. 4. Beach: No private beach. The nearest one costs €20/day for old sunbeds and broken umbrellas on artificial grass. Water was murky and unpleasant. 5. Rooms: Very outdated, with uncomfortable beds and paper-thin walls. Showers in poor condition. Housekeeping is inconsistent at best. 6. Extras: Beach towels – €4 each. 500ml bottled water – €1.50. No mini-bar. One small water bottle per person at check-in – that’s it. You’re constantly being charged for everything. The place could have potential, but poor management and greed are ruining it. Not recommended.

Dr. Nawid Ayubi

Wow, what a experience. We are still here but so far the worst hotel i have been in the last 30 years. It reminds back to 1987 or 1988 when i went for holidays with my parents to Bulgaria or Yugoslavia. Good old socialism time..:-))! Old rooms Stinky pool Smoking everywhere in the restaurant Bad quality if food and drinks If you like to have socialism experience come here…:-)))!

Aleksandra Staszewska

Just got back from an amazing stay at Palmera Beach Hotel & Spa in Crete! The hotel was very clean and well maintained, and all the staff were super friendly and polite. The food was honestly incredible – something different every day with loads of variety, so there’s definitely something for everyone. Breakfast was the only thing that stayed the same (the usual eggs, beans, bacon, hashbrowns), but they also had fresh fruit, cereals, and the pancakes and waffles were so good. The desserts were out of this world – not only delicious but beautifully presented too. The bar was another highlight – the bartender made one of the best mojitos I’ve ever had, and his signature cocktail was absolutely perfect. Just be aware that not all alcoholic drinks are included in the all-inclusive package – cocktails and premium spirits are an extra charge, which is worth noting. If you have a late flight after check-out, the hotel provides a luggage room, showers, and toilets so you can freshen up before you leave – a really thoughtful and helpful touch. Only downsides: the pool is very small (we didn’t use it at all), and our room, while clean, was quite tiny – more like a single than a double. That said, everything else was fantastic. The location is ideal – right on the main strip of Hersonissos, surrounded by great restaurants, bars, and clubs. During the day, there are plenty of sunbeds by the beach available to rent just across the road. Would definitely recommend – great food, great atmosphere, and great mojitos!

Parnika Tripathi

I recently stayed at Palmera Seaside Hotel for four nights at the end of June, and honestly, it was such a lovely experience from start to finish. The hotel is perfectly located right next to the sea, and the view from the room terrace was absolutely stunning—especially in the evenings with the cool sea breeze. It made every moment on the balcony feel special. I chose the half-board option and I’m so glad I did! The food was amazing—both breakfast and dinner buffets offered a great variety, always fresh and delicious. I really looked forward to every meal. The room service was excellent—timely, clean, and attentive to details. What really stood out, though, was the warmth and friendliness of the entire hotel team. From the manager to the reception staff, restaurant team, and cleaning staff—everyone was genuinely kind, humble, and always ready to help with a smile. I truly loved every bit of my stay here and would happily return. Highly recommend this hotel if you’re looking for a relaxing seaside getaway with great service and a wonderful atmosphere!

Lumina

My stay was absolutely wonderful! From the moment I arrived, I was warmly welcomed by an extremely polite, attentive, and helpful team. I especially want to highlight the front desk staff — they are truly a 10 out of 10! Always friendly, available, and ready to assist with genuine kindness. Every team member showed great care and attention to detail. The room was beautiful, very well-lit, cozy, and absolutely a 10! Everything was spotless, and the toiletries had a lovely fragrance — I loved every detail. Everything was perfect: the atmosphere, the service, and the attention to detail. A wonderful experience! Just as a suggestion to make things even better: it would be helpful to have clearer internal maps or signage, as the hotel is quite large and I got lost a couple of times. Also, having a small sign next to the room phone with useful numbers like reception would be great. I had an amazing two-day stay and will definitely return. Highly recommended — congratulations to the entire team for the outstanding work!

Руслан Кривуца

Great 😊 We had a lot of fun, good people Nice service and friendly guys. Особливе дякую Василю, Джуліану, барменам і милим леді дівчатам. They will make your rest unbelievable. Good kitchen and a great food. Recommendation only for adults. Pool, sun beds, spa, billiard and many others entertainments. The see is in front of the hotel, good location for taking a walk. If you want, you can visit the restaurant in front of the hotel (food is also amazing 🤩) Also you can meet a lot of cats ☺️ That is the symbol of the hotel for me personally. (Don’t feed them please). Guys will take care about them 🙂 Believe!

Thomas Howard

Absolutely fantastic service from all the staff throughout our stay at the hotel! We were greeted warmly everywhere in the hotel and felt very welcomed. We cannot speak highly enough about Mr Nikos. He was funny and gave great advice about the food on offer. Plenty of activities in between the hotel, right next to the sea with a fantastic view. Would definitely recommend to anyone and everyone!

Nabanita Chattopadhyay

The beach was within walking distance which was very accessible, The food was simply outstanding ( we booked breakfast and dinner) and all the service workers were extremely kind and amicable during our stay. The rooms were quite large for our family of four with a wonderful balcony overlooking the pool. Overall this experience was absolutely amazing and I would recommend it to everyone.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

ΙΩΑΝΝΗΣ ΔΑΣΚΑΛΑΚΗΣ

Everything were perfect.the stuff was very friendly and the food was excellent.perfect place.quiet and close to the sea.100% i will be there again

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Szy

How do we get started. Ill get the positives out the way, eventually we got the room we were promised, and all the staff are friendly, especially the staff at the bar, they are awesome. The place has some events throughout the week, such as a dj night on Monday by the pool, which was fun. The food is served 3 times a day at the buffet and has a smaller, yet nice selection. There's a little shop downstairs incase you need anything.The hotel is a 2 minute walk from the beach, which is always nice. However. When we first arrived we got a room which is somewhat imitating of a basement. It was horrendous. It had the smell of black mould and it was nothing like advertised. We had to go and get another room for a fee of £120.The upgrade only being £20 a day more, shows this is intended, for people to upgrade. We heard others around the pool also talk about this. It's hidden fees. I don't have any photos of the nice room, so check the other reviews.

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Shelley Dell

So I was dreading going to this hotel after all the bad reviews I had been reading. I did book there best rooms you could book. We had a late flight in and out, arrived after 12am man on the front desk was surper welcoming and polite no messing around straight to our rooms and said we could just give our paperwork tomorrow as it was late. First day like every hotel the best spots and best sunbeds where taken by 8am but they're is plenty of sunbeds. There is a security gaurd who works of a night and stops people putting towels down before 7am. Breakfast lunch and dinner was fine for what you pay not the best but food was hot and staff polite again. We had to queue once for lunch but that was coz we decided to go later and not when it first started. About 2-3pm all the youngsters aka 18-25 year old come out from the night before and when I say they are loud and disgusting spitting in the pool leaving there rubbish around the pool towels being thrown in the pool just a total disregard and disrespect for the hotel and others trying to enjoy there holiday. Late night bangs on door shouting and arguments around 3am to 5am so definitely not great if u want a good night sleep or have young children. If you do not book the better rooms you are in a different building across the road it has a kids pool there but thats all I see you still have to come over to the hotel to eat and get drinks. Myself and my family would exit the pool at this time and do other things to avoid this. The hotel overall wasn't as bad as I thought. Heronissos itself is very party vibe and I personally wouldnt return to this area China is more family friendly and not so much a young ibiza vibe. On our last day we also had a late flight and the hotel itself dosent have a shower room or anything for you to freshen up. But they do offer a room for 2 hours for you to shower and get ready for your journey home, I thought this was a great thing and was very greatful the room was like the updated room we had. Overall not a bad experience but wouldnt return due to just not the right area for us.

Roman Petriv

Nice hotel for the shirt period of rest. Rooms we had to stay were old with uncomfortable mattresses! The food in the restaurant hasn't a big choice. A lot of plastic glasses were in use on territory! Our room had a nice sea view!

steven davey

We had a fantastic and relaxing holiday at the semiramis Village complex.All the staff were friendly and open. The food was amongst the best i have had at an all in resort. The complex was kept clean and tidy by all the staff. Well located for bus use . You are able to travel easily using the local services. No real need for the surplus of hire places available.

Avenue 43

Not a 4 star hotel This place left much to be desired, don’t get me wrong this place offers Greek sunsets, ok food and an authentic ambience and a slower more relaxed pace of holiday in comparison to somewhere like Malia. My main issue with this hotel is the lack of honesty when booking. I booked a all inclusive holiday only to find out when I arrived that drinks such as the cocktails are not included in the price, also you don’t have access to the use of a gym unless you pay extra. I also found that there was a cost for eating ice cream from the bar which I feel should be included in the price. The general staff at the front desk were friendly, but most of the clientele of the hotel are from other areas in Europe and I could tell there was a sense that English people are disliked. I found the dining experience leaving me with much to be desired and at times I felt the process was rushed and many of the patrons are rude. My partner had some tongs snatched off her by a chef and was told she was slow and that people were waiting for her when there was no one around. The hotel itself is also up a very steep hill so if you are elderly or older and appreciate your knees you’re going to struggle with this place. The local transport is pretty terrible as well as buses don’t come on time and many of the local bus drivers seemed dismissive and rude to help when finding locations of things. Gave it 3 stars as for a budget holiday it’s ok but will spend out on a better place next time

Paula Jesus

We came here for he first time. For a long weekend 4 days , but I was really excited it's a beautiful hotel run by very friendly people, they are amazing, the hotel doesn't let you down in nothing the food was very tasty and different every single day, the staff are amazing too always with a smile , it's a goo value for money for an all inclusive hotel I will be back very soon for a long stay 😊❤️

Temp User

What got what we paid! Simple! Otherwise the rooms are decent sized. We had a nice ocean view from our room!! The bathroom had no shower curtain thus leading to lots of water spilling out. The pool is fine, but a lot of people just leave their belongings on the chair sort of reserving it even if they are not using it for an extended period of time. It's annoying to be honest. Noise insulation is next to none. Our neighbour (bunch of young drunk Germans) woke us up at 5am by their constant blabbering, arguments etc. It's maybe 3 star.

Francky Vens

A Stay to Remember – Treated Like Royalty From the moment we arrived, the level of personal attention and warmth from the hotel staff was absolutely unbelievable. Every interaction felt genuine, and the team went out of their way to make us feel more like family than guests. It’s rare to experience this kind of social connection in hospitality — truly top-tier service. The highlight of our evenings was the à la carte restaurant, where we were treated like royalty. Every detail, from the impeccable presentation to the depth of flavor in each dish, was outstanding. The food was not only delicious but beautifully crafted, and the staff made sure every meal felt like a special occasion. And then there’s the pool bar — simply stunning. Whether you’re sipping a cocktail under the sun or enjoying the view in the evening glow, it’s the perfect place to unwind. The ambiance, the service, the drinks — everything was just right. This hotel exceeded all expectations. If you’re looking for a place where you’re truly seen, appreciated, and pampered, This is it.

Olivia Jones

Having just got back from this hotel, we already want to get on a plane back. We arrived at the hotel at midnight and were greeted by the front of house staff with refreshments. The check in was simple and hassle free. Upon arrival to the ‘superior suite’ we were blown away with the room, very luxury and the bed was super comfortable too. There was plenty of room for our belongings, and a lovely balcony with a sea view which we weren’t expecting. We never had to fight for a sun-bed around the pool which was great, we’ve never had this before in any hotel we have stayed in. It was my birthday whilst we were away, we ordered room service breakfast which was 10/10, definitely recommend the pancakes! We were also greeted with a complimentary bottle of champagne which was an added bonus. The staff here are amazing, and I wish we could thank them 100 times over, they really made our stay extra special. The food and drink here is also superb, they don’t go light with the alcohol, and the breakfast selection in the mornings were great too, we were very impressed with the Heinz beans!! The location was fantastic, we only had bed and breakfast but there were plenty of restaurants a few minutes walk away along the seafront. We will definitely be back and have recommended to family and friends already. Thank you

London Diaries

I cannot recommend what a wonderful stay we had and have to say the staff were just incredible and so personal for a large hotel. We travelled with a 1 year old and they were so welcoming and accommodating to our child. The restaurant staff were warm at every meal and entertained my child in the most welcoming way every time and the buffet selection was excellent. They had a lovely little drop in kids club where the lady was so professional and amazing with all the children and the pool bar and facilitates in the main building we’re really nice with a good food and drink menu. We stayed in a newly renovated room in the main building which was modern and fresh and had a great size balcony with a side view of the sea, the hotel was very clean throughout and cleaners so helpful. The second building was nice to go to for those that wanted a shallow kids pool and indoor pool when the sun is very strong as the other pool has sun all day long. The treatments at the spa were best in class but areas of the other building are still to be renovated. Old Town is only 25 minutes walk away and there is a great supermarket 2 minutes walk away with more shops and restaurants on the sea front. We really loved our stay here and honestly the staff all felt as though they also loved working there too.

Aleksandra Letic

Hotel is few minutes from the beach and main promenade that leads to old town (20 min walk from the hotel), has a nice pool and spa, and restaurant with evening entertainment. Rooms were modern, wonderful, clean, with good air conditioning, fridge and coffee maker. Hotel breakfast and dinner were also amazing with great variety of food every day. Staff were really welcoming and happy to help whatever was needed. We would definitely come here again.

Tatjana Stasko

Just spent 10 nights here! Everything was perfect! The rooms are spacious, very clean and most importantly sound proof and total black out curtains! We slept better than we sleep at home! Their mattresses are hard - but this is what we love! Water quality is very good - I can tell by noticing how soft and moist they are after washing with just a shampoo. Their breakfast and dinner buffets are really good varied and always based on local cuisine and really high quality products! My favourite in the morning was yogurt with fruits and nuts, and I the evening, despite the huge selection of delicious desserts, my favourite was - Greek cheeses with fig jam - it is heaven! Inside swimming pool was 34 degrees in April which was amazing for our 9y/o son. Every staff member was very nice and kind. 3 min walk distance there is a nice supermarket Xalkiadikis - for all the necessities but also local cheeses and mountain tea and on the beach side a very good shop - Olive Garden - where you can more or less buy all the souvenirs to take with you. It is also a nice walking distance to the town centre. I highly recommend this hotel to everyone who wants a good holiday in Crete!

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Lucy Edwards

This hotel is lovely. Me and my boyfriend stayed here for 10 days and thoroughly enjoyed our stay. The staff were friendly and very helpful. The food and drinks were very tasty and reasonably priced. The Greek salad in particular was amazing and only €8 which we thought was good. The pool area was very nice and had comfortable sun-beds, and a great DJ playing good music. The hotel was in a great location, just off one of the main roads, filled with shops and places to eat and drink. It was only a 5 minute walk to the beachfront and close to lots of different beaches to choose from. We had the junior suite on the ground floor which was lovely and spacious. Cleaners were efficient each and everyday, bed was very comfortable. The only complaints we had was that our room was so close to the restraunt that we couldn’t look out of our bedroom window as it looked over people dining, and all other ground floor suites had beanbags outside but we only had the wicker chairs, which was okay but just felt uncomfortable to sit on, being too close to the restaurant. Also, the shower flooded the bathroom slightly if you were in there too long, which was not a major issue but just meant we felt pressured to be quick! Overall, would definitely return to this lovely hotel and thought it was definitely worth our money!

Mount Chels

Kitchen, Bar and Service staff were always in a bad mood and annoyed. They never said hello once. We never spent time at the hotel because we felt uncomfortable and not welcomed there. The one time we wanted to drink something at the pool bar, the bar team laughed at us, made fun of us, no one said hello or anything. We left immediately. The room and location was nice. Reception and cleaning staff were helpful and friendly. But the overall vibes were too bad. Unfortunately, we will not come again.

Natalia Deeva

Our stay at this hotel was absolutely wonderful! One of the highlights was the smart and convenient dining concept. We had a room with breakfast included, and in addition, we received a daily credit of €22 per person to spend on food from the à la carte menu throughout the day. The restaurant is open all day until 10 PM, which made it incredibly flexible — we could dine whenever it suited us. The menu is excellent, with delicious, high-quality dishes that we truly enjoyed. The staff were outstanding — incredibly polite, kind, and attentive. Their warm hospitality made us feel genuinely welcomed. The entire hotel is spotless, stylish, and beautifully designed. Everything is done with great attention to detail. Highly recommended — 100%!

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

Indrė Kavaliauskienė

Very disappointing experience. I was misled by beautiful photos and advertising. The hotel rooms haven’t been renovated in 20–30 years, and the bathrooms are in terrible condition. The first night we were given a room in shockingly poor shape – even the bed linen was dirty. The next day, we were moved to a different room, which wasn’t much better. Everything felt run-down and neglected. The beach is quite far from the hotel, and the service was arrogant and dismissive. You’re simply presented with the situation and left to deal with it. I absolutely do not recommend this place to anyone.

Nađa Aćimović

The food is awful and its very similar every day. Food is very bland and kind of tasteless. The breakfast is decent. Beverages are water with color. Air conditioning is really old and it takes too much time to get room cold. After few days it started leaking. Except the staff everything is bad. Staff is very friendly and helpful. Room is okay. Its clean but outdated. Connection to the center is good and near the beach. Realistically this hotel is 3 star.

Tamara Mrsic

We are very satisfied with the hotel, food, service, cleanliness. The food in the hotel is varied and delicious. The staff is very friendly. The hotel is especially good for families with children because it has a large pool. We enjoyed our stay here for 10 days.

Francesca Pacurar

I had a very nice experience, clean room, fabulous views, delicious food. I liked the blaklava the most. You are experts in desserts but the food was also insanely good. The hotel employees are very welcoming and kind. We felt very good. And as a weak point I have to mention that the beds are not very comfortable, it would be nice to improve them. (the mattress is a bit hard). Thankyou for everything!

Irina Nakeva

The hotel is really good for its price and the staff is really friendly and helpful. They brought my baggage to the 3rd floor. The all inclusive service is also good , you can grab something to eat or drink at any time during the day (23;00 o'clock). The food is delicious, I only miss the seafood. The rooms are being cleaned every day. The negative side is that the pool does not offer many lounges and are always occupied by towels without really people sitting on them. The hotel is near the beach with beach bars.( 5 minutes walking, cause the nearest beach is for the next hotel).

João Duarte

Our stay at Minos Hotel gave us mixed feelings. On the positive: the staff was incredibly welcoming, notably the cleaning staff that were super efficient and cleaning every day. The room was well equipped (despite being a bit small) and the shower was amazing. There was a very nice external rack to dry clothes. The hotel had a lot of amenities around and is right in front of the beach. The big plus for us was definitely the Children Pool, which made us have a lot of fun with our child. On the negative: the hotel always felt pretty crowded and the main pool was always very busy, except before closing. A big minus was the pool schedule: it opened at 10:30am and closed at 18:30, which is pretty tight for a holiday hotel. The breakfast was varied but quality wasn't great. Location-wise, despite having everything around, it was still 30 minutes from the old town by foot. Also, a big downside is the fact that this felt like a "family party" hotel: there was loud music every day until late at night (11pm) so we could not rely rest until then. All in all, if you are looking for a family trip with a lot of socialization, give it a go...but not if you are desiring a restful and comfortable stay.

EK A

I wouldn’t consider this a 4-star hotel—more like a solid 3-star on a good day. The reception staff were kind and helpful, which we appreciated. Some of the waiters were nice too, but others made us feel uncomfortable and unwelcome, which really threw off the vibe. The breakfast buffet was decent, nothing special. The dinner buffet, though, was pretty underwhelming. That said, we loved the fruit selection—easily the highlight of the meals. Still, overall, it didn’t feel worth the money. The hotel is clearly geared toward families. If you’re traveling with kids and enjoy magic shows, kitschy belly dancing, and a DJ playing ABBA and Pitbull on Fridays—this might be your thing. But as a couple, we wouldn’t recommend it. All in all, we didn’t have a bad experience—just not the one we expected. The 4-star rating set our hopes too high, and most things fell short. For the price, you can definitely find better nearby.

Lucian Comsa

Unfortunately it was a crappy experience from start to finish. Rooms are up to 3 streets away from where the hotel’s main lobby is. We were kept waiting in the lobby for 2-3 hours for the check in while they were ‘sorting out’ some confusion with the reservation not having registered (of course payment has registered correctly tho 😅). We only got the room after having asked about it countless times, so they weren’t even bothered enough to come tell us themselves that they sorted out the problem. We would’ve likely been waiting longer if we weren’t proactive about it. The restaurant manager somehow decided we were feeling too welcomed the next day at breakfast so he decided to make a scene about us having taken a 4 person table right next to the pool instead of a 2 person one. (We came as a couple and there were no 2 seats tables at the pool side). Strangely enough, the whole restaurant was empty since we usually eat breakfast very early. Even stranger, he did not argue with anyone else about this same issue throughout our stay. We got a room 3 streets away from where the hotel lobby is. Lastly, the hotel is still expanding at the time of writing so expect noise. A complete deal breaker. Plus the entire city aside from the seaside front street is a dumpster. Dirty, poorly maintained buildings.

Maria

It's a very kids friendly hotel. The pools are great, a very short walk to the beach, good games and activities around the pool for both kids and adults. The entertainment crew was great. The rooms were cleaned daily and the housekeepers did a great job cleaning around all our stuff (we had a lot of toys etc in the room). The breakfast was great with a big selection. The only negative was the older gentleman who was working the tables around the pool at breakfast. He was really rude to my mother, he was not nice to the younger staff and he made us all stressed trying (or make the younger staff try) to take our plates before we had finished eating. It was a very stressful environment. The rest of the staff was wonderful!

Justine

The level of service in this hotel is just exceptional! I visited many hotels, but that was the very first one where every single person who works there was so nice, friendly and hard working. I'm back home now and thinking about the guy arguing at the reception in the morning and the receptionist who was more than polite, kind and patient to him! I just want to say - I really admired her! You guys are amazing! Hugs to all of you in the restaurant, reception, housekeeping, spa, from me and Antonina! We will come back! Kisses!

Xhak

would like to give a big compliment to the Albanian bartender. He was absolutely professional, friendly, and always in a great mood. His cocktails were perfectly made, and you could tell he put care and attention into every drink. What stood out the most was his attentive service – he took time for every guest and always had a smile on his face. Thanks to him, we spent many enjoyable evenings at the bar. Truly one of the highlights of our stay – thank you for the excellent service!

Nathan Welch

Really nice hotel in a good location with the beach being near and also a few bars. Food was good and rooms were perfect with a nice balcony area. Entertainment team go the extra mile to get to know the guests and there are activities during the day if that’s what you want to do. Bar staff very nice, particularly the polish girl who recently started who I never saw without a smile. Great hotel which I would recommend to anyone.

Ioana Ardelean

Nice hotel, with spacious rooms. It was 5 stars before. The food was also ok but the breakfast and drinks were rather low quality. We were familiar with all inclusive drinks, but these were really hard to drink. Even the water had a strange taste, different from the one we bought from the store.

shannon humphries

We arrived on 24th July and checked in, we got shown to our room which was by the reception. Very clean spacious room and lovely sized bathroom only downside was we had no drawers only a wardrobe so we used the spare bed as a make shift for my little ones clothes that couldn’t be hung up. Our room was cleaned daily and towels changed every other day. The hotel grounds are very well maintained and clean. The food was nice and always something that you went back for seconds! Plenty of choice for desserts. The drinks were ok but personally didn’t like the brand of cola they used think it would be better as Pepsi. The entertainment team were fabulous and my little boy loved them always shouting hi to them and waving and for the first time ever wanted to go to the kids club regularly! Entertainment was good at night and the location is close to the beach and some supermarkets. Only downfall is the closest water sports are an hour walk away. Overall we would go back to this hotel again as we had a lovely relaxing time! It’s true what they say about your wrist bands being taken off at 11am but they make sure you have had breakfast and dependant on departure time we had access to snacks at the pool bar until 7pm which was great! Thank you to everyone at St constantin and the entertainment team you truly gave us a holiday to remember!

Zuzanna Bogacz

Rooms were clean, everyday cleaning. Nice staff everyone say hello. Food good and big choice. Everyday animations at the pool with friendly Kamila. Staff at the bar nice, specially Magdalena with her hand for drinks and kind Lorenzo

Lukáš Pitoňák

Nice hotel, though disconnected from the beach (183 steps of a hot, uneven, uncovered and without good railing staircase). No free wifi- very expensive and paid by day. The hotel is praised by its food. Except few selections (like chicken) it's all mediocre. The worst is the coffee: the same instant coffee machine in all bars, it's just bad. We had to buy for us a better coffee in the supermarket nearby. The staff of the hotel is very helpful. Rooms are nice and clean, cleaned daily. There are not many without see view, but definitely ask for that - those few looking other way are not nice to spend time on. There is only one pool normal guest can use, same for the pool bar. Half of the pictures of the pools are in the "Golden wing", where we weren't supposed to go. After you conquer the stairs to the beach, the beach itself is turquoise blue, beautiful. Don't expect it to be sandy though, twice during our stay wind came, and the waves took all the sand out. The beach was most of our stay just pebbles and stones. Not comfy at all. The sunbeds are from 10€ ~30€ per set per day, and are very soon taken by early goers. The trips the hotel offers, are quite expensive. It's cheaper to rent a car for 2 days and discover the island on your own. Overall very nice holiday, but there are some cons.

M Krou

Absolutely incredible experience from start to finish! The rooms were stunning, spotless, and beautifully designed, with breathtaking views that made every morning feel magical. The pool area was serene and well-maintained perfect for relaxing under the sun. But what truly blew us away was the food. Every single meal was a masterpiece! The flavors, the presentation, the variety everything was top tier. A huge shoutout to the chef, who is nothing short of a culinary genius. You can truly taste the passion and creativity in every dish. Dining here was an experience on its own, and we found ourselves looking forward to every single meal. Highly recommended we can’t wait to return!

NIkos Doxastakis

One of the best experiences I've ever had... The hotel is really beautiful and the food is amazing. The view from the pools and the rooms is breathtaking and there are some stairs at the hotel entrance that lead to one of the most beautiful beaches in all Crete.. i highly recommend it and definitely visit it again!

Anastasia

We had a really nice stay. The hotel is on a hillside with amazing sea views. I highly recommend upgrading your room – the standard one was very small and not comfortable. The sea view room made a big difference. The beach is beautiful, totally worth the walk down. Some complain about the steps, but for us they weren’t a problem at all. Actually, it felt like a nice little workout after eating half of the restaurant. The hotel feels best for adults – there aren’t any activities or play areas for kids, so families with children might find it a bit boring. The staff were great – super friendly and always happy to help. Whether it was the reception team, the waiters, or the pool bar staff, everyone made us feel really welcome. The food was really good. Even as a picky eater, I was happy. During the day, there were also snacks available at the pool bars – like sandwiches and hot dogs – which was really convenient. The rooftop pool bar is amazing – very modern and stylish. It’s a great spot to relax, enjoy a drink, and take in the stunning views. There are extra charges like paid Wi-Fi and the tourist tax, and you’ll likely want to upgrade your room – so keep that in mind. But overall, it’s a peaceful, scenic place, perfect for a quiet beach holiday.

Μανώλης Σαιτης

Amazing stay! We had a fantastic family holiday at Mistral Mare Hotel. The view over Voulisma Beach is breathtaking, the rooms are renovated and clean, and the food (all-inclusive) was excellent every day. One of the highlights was the "secret" passageway under the road that leads directly to the beach via a small staircase — a lovely touch that made access to Voulisma Beach quick and easy for the whole family. We found the hotel to be excellent value for money, especially considering the quality of the amenities and the fantastic location. It’s a shame that many happy guests don’t take the time to leave a review, while only the few with complaints seem to speak up. So here we are — highly recommending this hotel to anyone looking for a relaxing and enjoyable holiday in Crete. We’d gladly return!

Ayco Thelen

It’s our first and last holiday in this hotel. When we arrived here we were very happy, but when we saw the rooms, our smile quickly disappeared. We asked for a family room with view of the garden, but we did not get that. Only one room of the 2 has air conditioning and a socket/power point where you can charge your phone. We paid extra for the wifi, but it barely works in the room and it doesn’t work at the restaurant. The food at the restaurant is not good. Some things are okay, but most of them are just not yummy or don’t have a lot of taste. The staff is not very friendly, especially at the bar. And you would think all inclusive, but you have to pay extra for almost every cocktail. The pool is saltwater. You have to pay a lot extra for things that you expect not to. It’s a hotel you stay at if you are going to a lot of things and not stay in the hotel all the time The location is good though, i recommend to hire a scooter so that it’s easier to get to the small city. The city is very nice.

Robertas Stankevic

Pros: The hotel is a bit older, but the rooms and grounds are kept clean and well maintained. Overall, it feels tidy and looked after. There’s plenty of food available, and dishes are replenished when they run out. The location is lovely – perched on a small hill with sea views from almost everywhere. The beach is about a 5-minute walk (around 400 meters), and we really enjoyed the soft sandy shore. Cons: When we arrived in the evening, we had dinner but found there was no drinking water available in the room, nor anywhere to get it. Only the next day were we told that bottled water could be purchased at the bar (€2 per bottle, while the same bottle in a shop costs €1.50). So, regardless of your arrival time, you’ll need to arrange your own drinking water. There are two swimming pools, but they’re always busy and sunbeds are almost impossible to find free. Food variety could be better — although the buffet theme changes daily, in reality it’s usually just one new dish, while the rest feels like a repeat of earlier meals with a different sauce or mixed into pasta. After a week, it does feel a bit repetitive. Another downside: we wanted to order a takeaway lunch pack for our early trip the next morning, but were told it can only be requested before 5 PM. The receptionist then suggested we could come to the restaurant at 6 AM and there would be something to eat. Unfortunately, when we showed up, nothing was available — so we left hungry. I honestly don’t know what guests are expected to do if they arrive outside meal hours, but it seems you just have to go without food. The air conditioning is very outdated, and since the electricity only works with the room key, it takes around two hours to properly cool down the room, which can be frustrating after a hot day. The fridge in the room was also a letdown — completely empty, not even a bottle of water provided on arrival. Overall: The hotel has a great location with nice views and a pleasant beach nearby, and it is reasonably well maintained. However, the lack of basic conveniences like water on arrival, limited food flexibility, outdated facilities, and crowded pool areas make the experience less comfortable than it could be. With some service improvements, it could be a much better stay.

Adam Bramley-Martin

Absolute holiday from hell, been to many hotels in Greece from 2 star to 5 star and have never experienced a hotel like this! The staff are absolutely rude and dismissive for any request from any of their guests. Swimming pools absolutely dirty around the sides with slime around the grouting. Pool closes at 19.30 however guests in the pool until gone 22.00, water from which created pools on the paths and slipping hazards to which my 6 year old son slipped and ended up in the local hospital and having 4 stitches in his head. The hotel did not have an adequate first aid box and none of the reception staff was bothered. No empathy or check ups. Had to beg the hotel to complete a accident report on the last day of our holiday to which our Jet2 rep had previously asked for when the accident had happened. The hotel promotes its self as a 4 star hotel, I’ve stayed in better 2 star hotels. Rooms majorly need updating or at least broken/ damaged furniture replacing. Our room was dirty, again reception not interested in this. Bathroom still dirty from previous guests, hole in the side of the bath panel with tissue paper stuffed in, mouldy around the bath and shower head. Mattress stained, bathroom locks broken, air conditioning unit broken and not effective. Plug sockets hanging off the wall, Pool areas very tired, human excrement smeared on the pool toilet walls for days. The kids slides/ sprinklers for younger children broken. Evening entertainment is very basic, kids disco for 25minutes at 9pm followed by Karaoke or a music quiz. Met with the hotel manager who was very defensive of the whole of the hotel and staff, stated that all his guests were happy however a lot of guests was unhappy which is evident around the pool and guests complaining in reception. When things kicked off, the hotel manager would hide in his office. Would definitely not recommend this hotel.

Alexandru Ciprian

The property is advertised as a 4-star hotel, but in reality, it falls far below that standard—more accurately resembling a 2-star establishment at best. From the moment we arrived, the experience was disappointing and concerning. The first thing we were told at check-in by the receptionist was that we should pay to use the room safe deposit box because, and I quote, “you never know what can happen with your valuables.” This immediately made us feel unsafe and uneasy about the security of our belongings in a place that is supposed to offer comfort and peace of mind. The room itself was completely unacceptable. Our balcony overlooked a garbage disposal area, creating an unpleasant and unsanitary environment. The shower head was covered in mould, the water taps were encrusted with limescale, and the room was infested with bugs. Most concerning of all, however, were the serious electrical hazards. There are exposed wires and poorly secured sockets throughout the room. These are located at floor level—exactly where our young son plays and moves around. This poses a clear risk of electric shock or fire, which is deeply distressing for us as parents. The red and black wires protruding from the wall appear to be improperly insulated, and at least one socket is visibly damaged and loose. We spend time in this room daily, and the condition we’ve been left in is not only unacceptable but potentially dangerous. From both a safety and legal standpoint, this situation is a serious breach of the standards advertised.

Bianca m

We deeply regret choosing Hotel Mediterraneo in Hersonissos. Despite clearly requesting a room near the elevator (due to mobility issues), we were given a room far away, only accessible via many stairs – completely unsuitable. The room itself was filthy: old, poorly maintained, and infested with bugs. There were dead insects under the bed, cockroaches running around, and thick cobwebs hanging from the lamps. Completely unacceptable. The food was also a major letdown: the same dishes every day, served lukewarm and lacking any real taste. We could barely eat any of it. On top of that, the staff – especially at the bar – were rude and unhelpful. In our opinion, this hotel doesn’t deserve any stars, let alone four. We strongly advise others to avoid this place. Save your money and choose a better hotel. For us, definitely never again!

Zoltán Andrejkovics

We spent a great holiday week in this lovely hotel. The animator team was well above the expected, great games/fitness opportunities during the day and great shows in the evening. The hotel is very close to the beach and there are also some open air pools. The food was maybe not a 10 star but always fresh and delicious. I must also say that the waiters were always helpful and very positive! Thank you for everything!

Mirka Obročníková

A wonderful summer stay – full of warmth and energy! The hotel would definitely benefit from some light room renovations, and there could be more sunbeds by the pool – they fill up quickly, especially in the mornings. But these small inconveniences were easily overshadowed by everything else this place has to offer. Located just a few steps from the beach, with gorgeous soft sand, crystal-clear water, and even the occasional fun waves, it's a perfect setting for relaxation and water fun. You’ll also find water sports right on the beach, and in the evening, you can take a lovely walk into the nearby town centre full of charming shops and restaurants. The hotel food was excellent – always fresh fruit, plenty of delicious salads, and tasty, varied dishes every day. The animation team was absolutely brilliant – full of energy, smiles, and great ideas for kids and adults alike. You'll never be bored! What really makes this hotel special, though, is the incredible staff – from the kind and attentive waiters, waitresses, bartenders and restaurant manager, all the way to Niko, the unforgettable hotel lifeguard. He’s a true gem – full of positivity, humour, and genuine care. He brings a warm, family-like energy to the whole place and is simply irreplaceable. If you're looking for a relaxing, fun, and heartwarming holiday, this is a truly great choice. We had an amazing time and would absolutely return!

Balázs Joó

Nice hotel, good rooms, park and pool. Delicious food, Greek delicacies. Beaches nearby. Big thanks to the animation team, they were able to offer a program for all ages, you are very kind and friendly. Thank you! Special thanks for the careful lifeguard service. Balazs

Juverdeanu Mihai

We had a fantastic stay at Astir Beach Hotel. The hotel is just steps away from the beach, which made it the perfect getaway spot for some much-needed relaxation. You really can't beat the location — being able to walk out of the hotel and straight onto the sand was amazing. The staff were incredibly warm and welcoming from the moment we arrived. Everyone we interacted with was friendly, helpful, and always smiling, which made the atmosphere feel very relaxed and inviting. Our room was clean, comfortable, and had everything I needed for a great stay — plus a balcony with a lovely sea breeze. Waking up to the sound of the waves and catching the sunset in the evening was a highlight of the trip. Many thanks to the best polo gate keeper (I forgot his name, but I remember he is from Athens) -> you really know your way around kids! Cheers and hope to see you soon!

Masha Bychenko

Absolutely loved it. On the first day the hotel made a great impression. Five stars for the bartenders Pablo and Sofia, great people, awesome cocktails and shots. My friends and I are very pleased with the services. Highly recommend!!!!!!

KOSTAS KOKONAS

Disappointing, no value for money whatsoever. The room was poorly equipped and not functional at all. We had a maisonette and on the ground floor there was no mirror in the room, only in the small bathroom, and no TV. The shower cabin was 70x70 cm, with very low water pressure. We had half-board but only ate there one evening — the food quality was unacceptable. The pools were small and usually crowded, making it hard to find a sunbed, and there was a lot of noise. No soundproofing in the rooms — you could hear everything around you. Without the air conditioning on 24/7, it was impossible to stay in the room. The interior felt like something from the 90s or early 2000s! Definitely not worth the money we paid — probably only suitable for mass tourism. On the other hand, the staff were extremely polite and the exterior architecture was interesting — this is what misled us and made us overlook the details. The management went out of their way to make our stay comfortable and welcomed our feedback with genuine interest. We truly appreciate their efforts and look forward to seeing the hotel evolve even further.

Jacob Kendrick

Dirty. Unsafe. Overpriced. During a wedding event, someone with access to a key entered our room while we were out. Our bags had clearly been gone through — clothes were thrown everywhere. Even worse, friends staying at the property had a Rolex watch and a gold bracelet stolen from their room. There were also several suspicious incidents: someone entered our room at 11:30 PM but left when I went downstairs. Another friend had someone come into their room at 4:30 AM. Additionally, the photos online are very misleading. The rooms are far less modern and clean than they appear, and the pool is much smaller than shown in the photos. Our feet felt dirty as soon as we stepped out of the shower — the floor clearly hadn’t been mopped in ages. We felt completely unsettled and unsafe throughout our stay. While the location is beautiful, we would strongly advise against staying here. It was the most expensive hotel we stayed at in Europe and NOT worth it.

Maud NTONGA

I stayed at this hotel recently and unfortunately, my experience did not match the expectations set by the photos online. Positives: • The breakfast was decent and satisfying. • The room itself was functional, and everything was kept clean. • The front desk staff were exceptionally warm and helpful, definitely a highlight of the stay! Negatives: • The photos online make the hotel appear far more luxurious than it actually is. In reality, it’s more of an apartment-style hotel with no real services like room service, which was disappointing. Lots of water and pipes problems. • It was quite noisy during my stay, and the noise levels made it hard to relax. • The overall standard of the hotel did not match what was advertised. Overall, while the staff and cleanliness were great, the experience didn’t meet the expectations set by the online presentation. I wouldn’t recommend it if you’re looking for a luxury stay as pictured in the photos.

Liviu Andrei

The place is very beautiful, clean, with a staff that provides excellent service. The breakfast/lunch/dinner area is very elegant and clean. The breakfast is very well balanced and quite comprehensive. These are the positive aspects. Unfortunately, there are also a few negative points: I'll start with the room we stayed in and the neighboring ones — the sound insulation is very poor; you can't get any rest at night, as it feels like the windows are always open (the rooms face back a road with constant traffic). Then there's the metalic spiral staircase, which feels like you're climbing into an attic — very uncomfortable and undesirable. And one last thing: I didn't understand why there are no mosquito nets on the windows, especially considering the high number of mosquitoes. Finally, I’d like to mention that the adult pools close at 7:00 PM — exactly when it would be ideal to take a swim and enjoy the moment. This is incomprehensible to me. That being said, it is still a pleasant place, above the average offer in the area.

Jennifer Coggio-Doherty

Location is Perfect!!!! Beach is beautiful great for adults only or families. Service and food on the beach was the best! You can walk to anything you need. Overall I highly recommend this hotel!

Bethany Frank

Such a beautiful group of people who work there. Amazing reception staff, manager was so so so helpful to me and my family. Restaurant staff 10/10 service, so kind, very efficient and professional. Very good selection of buffet food catering for all ! Cleaning staff was lovely lady’s fabulous at their job amazing service again. Bar staff again purely happy people so chatty and polite ! Moved me and my family rooms without us even requesting to a room better suited for my young baby amazing and greatly appreciated with 0 extra cost. Through and through lovely hotel with the best people.

Steve Salter

Had a lovely stay at Alexander House Hotel. The views are stunning over the bay, but there arequite a few steps if mobility is an issue (it wasn't for our group). Food was varied and interesting, we never had an issue in finding something to eat. Very good for an all inclusive. All the staff were brilliant, so welcoming, friendly and helpful, a real credit to the hotel! Close to the beach and town if you leave through the bottom of the hotel rather than via reception. The town is quiet, exactly what we wanted for our holiday. Sunbeds available on the beach for €5 a day if you want a change from the pool. Rooms are clean and functional, linen and towels changed regularly. All in all, we had a lovely stay, would definitely recommend for a relaxing break.

Panagiotis Pantaleon

Our stay at the hotel was simply outstanding! The room was spotless, comfortable, and elegantly decorated, with everything we needed to feel right at home. The mattress was very comfortable, the space quiet, and the view absolutely breathtaking. The food was a true culinary experience, a rich breakfast buffet with great variety, from fresh fruits to traditional local delicacies, and the meals were always of high quality and expertly prepared. I’d like to thank Evgenia at the restaurant for being so kind and always with a smile. She is a great cook! And of course all the people at the restaurant were friendly and we were having fun ! A special mention goes to Soula and Natasha at the reception. From the moment we arrived, they welcomed us with a warm smile and a friendly attitude. They were always willing to help with any questions or needs we had, offering valuable information about the area and providing outstanding service throughout our stay. Their presence truly made a difference! We will definitely be coming back and highly recommend it to anyone looking for a flawless hospitality experience!

Joan Mansfield

Outstanding Cretan food with good staff. Rooms are very clean. My room hasn't much of a view, but that's a minor point. I'm very happy here. Solo traveller.

John Walker

Wonderful stay at an extremely relaxing, friendly and accomodating hotel. Our hosts & all the staff made our stay absolutely superb. Range of food in the restaurant was delicious, drinks options great too. Highly highly recommend staying here!

JF Šink

Absolutely amazing stay! Everything was just perfect — the surroundings are stunning, the food was delicious, and the atmosphere very relaxing. The housekeeping staff was excellent — always friendly and keeping everything spotless. And a special mention to the bartender Dimitrios — he’s simply the best! So welcoming, professional, and always made our evenings more enjoyable. Highly recommend this hotel!

Lena Wedenig

we had such a good time. the view was breathtaking and the beach was nearby. the food was amazing and they had a variety of dishes. the nicest people work there and everybody was super friendly. we would love to come back again. miss it already🫶🏻

Zsolt Kiss

Great hotel! The view is absolutely breathtaking, the personnel is very kind from the receptionist to the cleaning staff, bartenders everybody! I see a lot of complaints that is on a hill, well yes but the view is absolutely amazing and the walk to the beach is short and not so challenging. I recommend this hotel, and when we will go back to Crete most certainly will book at Hersonissos Village Hotel again!

Mz Q

Stayed here for 10 days Group booking- large family Amazing food- we stayed all inclusive- the cuisine was varied and tasty Lovely staff- all very helpful and responsive We were with a family member with mobility issues (walking stick) so location wasn’t great and the hotel is on top of a very steep hill and there’s steps all around the hotel (fewer steps to her room- they seemed to accommodate this when they saw her!). We ended up getting taxis into the town or beach but other family members could walk Lovely little mini shop on site - the staff member there (fairly young- 20s/30s) is very helpful and thoughtful to customers. I would recommend the hotel Very clean Lovely views Great pools

Manos Voulgaris

First of all what a nice view!! The stuff had great vibe and the food is the best thing of the hotel. I went there with me 2 daughters and my wife for 5 days I can convince you that you are going to relaxed

Hadas Charlaff

We spent six nights at this hotel and it was the most marvelous holiday! The location is priceless. The rooms were very clean and comfortable and we had the best view of the sea from our balcony. The food was delicious, the service was perfect and the swimming pool was amazing! If you want to have the best holiday you should book this hotel :)

Robyn Bignell

Maritimo Beach Hotel is a relaxing and quiet hotel set in the beautiful small harbour town of Sisi. The hotel staff were super friendly and attended to our every need and request. The rooms were modern, spacious and airy (good Aircon units in every room), and they were cleaned everyday, with bedding and towels refreshed on a regular basis. The food at breakfast was varied and nice quality, food at the pool bar was traditional greek food and consistently was prepared fresh and served to a high standard. There was some hotel entertainment every other night and it was nice to be able to enjoy this if you wanted. There were two pools, one quieter than the other which meant you could have some quiet time by the poolside but also be amongst the pool bar, families and people socialising if you wanted. The thing that makes Maritimo Beach Hotel special is the staff, they are so friendly, welcoming and make you feel at home. The whole experience from start to finish felt personal and like they really cared. Thank you Maritimo (especially Athenia) for such a wonderful holiday.

V Basoski

After a severe illness and folowing surgery, i moved to this hotel after staying in a really bad hotel on Crete. The fantastic management and staff in this hotel provided great help! Not only did they gave us an upgrade so that we could have a quite room, but they also provided alternatives regarding my dietary wishes. The hotel is close to the beach so it's perfect for walks along the beachside and watch beautiful sunset! The hotel has been renovated and looks very modern and clean. There are two nice pools and a beautiful pilates/ yoga room which for me as a yoga/ pilates teacher was wonderful. I would love to come back here! Big thanks again to the management!

D. L.

Best hotel in the Chersonissos region. The staff is wonderful, they work very hard and deserve every bit of praise. The barlady is so incredibly sweet, she is always so kind to us! We hope to return here for a third time in the future!

Alexander Clavel

Cannot recommend this hotel highly enough! I travelled with two kids (12) and loved every moment at the hotel and surrounding area. We had no idea about anything of the area and it all seemed like a bit of a gamble.. The rooms were great. They were clean and tastefully decorated with the sea-view rooms well worth the stunning views. The amenities were also spot on- from a beautiful pool, shaded pool bar with great fruit smoothies, a restaurant with good food, spa, etc. The location of the hotel is in the pretty port town of Sisi where there are plenty of excellent restaurants, bars, shops, a bakery and a small harbour where you can rent a little RIB boat and explore the coastline.. Well worth it for a couple of hours (at around €60/hr). If that wasn't enough in itself, undoubtedly the absolute highlight was the friendliness and helpfulness of the staff. Absolute 5* service with a smile. A special thanks to Antonia, Athena and Antony! We loved every minute of our time at Maritimo Beach and can't speak any better of it. Of all the places that I researched, this perhaps offered the best value: 5* experience at a reasonable prices in a chic hotel perfectly situated on the island. I'd recommend renting a car for your stay. With the Maritimo as your base, there is just so much to see and do within 30 mins of driving- beaches, ferries to islands, incredible restaurants, villages, etc. A huge thank you to all at the Maritimo Beach Hotel for an amazing stay. Can't wait to come back soon!

Eliška Kováčová

We recently stayed at this hotel and overall had a great experience. The staff was incredibly kind and helpful, which made us feel very welcome throughout our stay. The food was delicious with a wide variety to choose from, and we especially enjoyed the entertainment evenings with live music several times during the week. It was also great that sunbeds were available for free both by the pool and on the beach - but the amount is not sufficient. Also we appreciated the billiard table as well - it was a nice touch! However, there were a few downsides. The use of disposable plastic cups was excessive. They have glass options, but they just don’t use them. Our mattress and sheets were not very clean. A lot of different stains. Lastly, the cleaning staff sometimes came by before 9 AM, which interrupted our rest. Overall, there were both highs and lows, but with a few improvements, this hotel could offer an even better experience.

Maciej Malec

Great hotel with a beautiful view of the sea, a separate beach with sunbeds. Very clean rooms with air conditioning, every morning a nice lady did room service. Large swimming pool with crystal clear water, the kids were delighted. Great and varied food for both adults and children. Car rental available in the lobby. The service of the hotel, bar and restaurant at the highest level, I think that five-star hotels do not have such service. They bend over backwards to help in every matter with a smile on their face. I can't imagine a better rest. I really recommend it!!!!!!!!

Alice Istrate

We loved the hotel and the people a lot, especially Ilias, the manager. He is always there for all the guests, does a lot of things, from making pizza to looking after guests, entertainment, or any issues they might have. He is warm, welcoming and has excellent sense of humour. He made us feel very welcome. ❤️

Maggie Clark

Fantastic hotel. Ilias and the rest of the staff laid on a wonderful birthday surprise for me, which was above and beyond. The rooms are always spotless and the food is plentiful with choices for everybody. Highly recommended for anyone wanting to visit Crete.

Mohamed Hijazi

I had an amazing stay at Diogenis Blue Palace Crete! From the moment we arrived, we were welcomed by the friendly and professional staff who made our experience truly special. The hotel is clean, beautifully maintained, and offers a relaxing atmosphere perfect for a holiday in Crete. A special thank you to Chef Elias – not only was the food absolutely delicious, fresh, and full of flavor, but Elias himself is an incredibly kind, warm, and wonderful person. His excellent attitude and friendly spirit truly made our dining experience unforgettable. Also, a big thank you to Costa, whose kindness, professionalism, and warm attitude made us feel at home. His exceptional service stood out and made a real difference. Highly recommended for anyone visiting Crete! 🌟

Jennifer Evans

I booked a twin room with a plunge pool and It was the perfect escape I stayed in room 2001. The hotel is clean, the staff are all amazing and go above and beyond to make your holiday perfect. Dennis in the bar has the patience of a saint and is so great with everyone of all ages. The food was a good standard, very fresh and a nice selection. I had a complimentary massage which was outstanding and so needed. A lovely touch. The location is ideal just a 5 minute walk from the beach and everything you need. I have been to many destinations and this has to be one of my favourites . I can’t recommend it enough.

Надія Ковальчук

A wonderful and interesting place for rest with family with children, nice and kind staff, excellent food with greek cuisine with a lot of dishes and drinks, comfortable swimming pools, close to sea. It was an unforgettable vacation. Pretty clean room with everyday towel changing and bed linen. I will recommend this place from wholeheartedly.

Ruby McCambridge

Overall a great place, with the staff being a particular highlight. Pros: Every member of staff was so friendly and attentive, with Dionysus the bartender being genuinely the best bartender we've ever met - he made every night so much fun. The live Greek music on the first night was also a highlight, they were exceptionally talented and the outdoor bar area is a lovely place to sit whilst we listened. The pools are great too, we didn't attend the children's pool as we didn't have kids with us, but the adults pool area was quiet enough and we didn't have trouble finding sun loungers. Good water temperature, jacuzzi jets in the pool up the stairs, and a nice water feature in both adult pools. Rooms were kept very clean and the waterfall shower felt luxurious - we're missing that shower now we're home! Great location too, not too far from the beach but far enough from the main strip that it's peaceful at night. Cons: The only con was the food which was hit and miss - some of it was excellent (the baklava and the grilled pork skewers were particularly good) whilst some of it was poor. They did have a good selection of fresh fruit and vegetables, although the salads often had no label so we didn't know what was in them. Some of the desserts were bad, tasted like they'd been kept in a cheap fridge. Some of the meat dishes were poor too and the grilled vegetables tasted like they'd come out of a tin or jar. That being said, I didn't take a star off because of the food as there was a wide selection and always several good options, so there will be something you'll enjoy every day. And again, staff in the restaurant area were very friendly and attentive - there was a man who I assume was the restaurant maître d'/manager who was always there and greeting guests, which is a good sign. Overall, a great place to stay, we'd definitely come back if we're going on holiday in this area again. Thank you to all the staff, I highly recommend Katrin Hotel & Bungalows!

Maggie Packwood

Just spent 8 nights at this lovely hotel. Can’t fault it. Perfect for everyone, couples, families or friends. Food was amazing and snacks an added bonus. We were all inclusive and it far exceeded our expectations. All the staff are a credit to this hotel. Couldn’t do enough for you. Would definitely recommend this hotel to anyone. You won’t be disappointed. Sorry to leave, but will endeavour to return.

J Smith

Absolutely loved our stay here . Booked last minute and couldn't have been more happy. The staff are absolutely wonderful and can't help enough. We secured ground floor bungalow rooms with private garden and plunge pool which was a godsend in the soaring heat. Food was plentiful and really good choice The downside is there isn't anything going on in the evenings but a quick walk into town 5 minutes and you're right at the seafront, restaurants, pubs and eateries as far as the eye can see. Easy access via bus to local towns and only half hour travel from the airport. A quaint town with so much character. We'd definitely book here again Thank you to all the wonderful staff who run this hotel like a finely tuned spring

Emma Semianová

We were here on vacation two weeks ago. The food was delicious, we always liked it and we always had so much food to choose from. The staff were super sweet, they also made me a cake for my birthday and it was so beautiful that they made me cry with joy. The hotel rooms were always clean. The bar which is right by the beach was my favorite place. Every night there was a great program and the bartenders like Thanos and another girl were the best. We will definitely be back next year!

Aneta Elčknerová

The stay at Malia Bay was excellent. We had a modern room with the view of the sea and pool. Food was delicious and we enjoyed variety of meals. Stuff is friendly and tries their best to make your holiday even better. The only inconvenience is that the city Malia is far from the hotel, about 40 minutes walk.

Axel Stone

Cannot fault this hotel and the shopping. Everything was great, food was delicious catering for all. All the staff were so friendly and helpful. We stayed in room with the swim up pool shared with others but no problem 😊 Shop directly opposite the hotel where Kristos and Terri Marie made us very welcome, and we got Everything we needed in there. A must do is the safari quad bikes Yiannis our guide was brilliant. Beach is nice and clean just make sure you have beach shoes as the sand is very hot ! Beautiful scenery etc. Will definitely be going back at some point 😄

ManchesterLifer

This hotel was as good as we expected. The beach being right on the hotel was amazing one thing that we found strange was that you had to pay €10 for a sunbed on the beach which we thought it would have been free. The room was good, although our balcony had sewage pipes running just outside of it, and our bathroom always had a horrible smell. The food was terrible it was the same food put out all 7 days we stayed there very repetitive but the drinks were average.

Zalán Bernáth

After arriving, at dawn, we took our room, which turned out to be a nightmare. It was dirty, shabby, and poorly located. (Someone before us might have brushed their teeth there, and there were also hairs present.) On the second day, our room was changed to a more comfortable one after we reported it both at the reception and to the hotel manager. Based on feedback, almost everyone had some kind of problem with their room. There was no Wi-Fi, and even though we reported the issue every day, it was never resolved during our stay. The food was good, and the hotel’s location was excellent, right on the seafront.

Peter Erjavec

I recently stayed at this hotel with my family and had a very positive experience. The cleanliness was excellent — everything from the rooms to the shared areas was spotless and well looked after. I’d give it a solid 4.5 out of 5, as there’s always a little room for improvement, but overall it was truly impressive. The hotel staff were helpful and welcoming throughout our stay. Everyone we interacted with was professional, kind, and ready to assist whenever needed. Their friendliness made a big difference and helped us feel at home. Again, a strong 4.5 out of 5. One of the highlights for us was how child-friendly the hotel is. There were plenty of activities and spaces designed for kids, and the staff were very accommodating to families with young children. It’s definitely a great choice for families. The food was decent — I’d rate it around 3 out of 5. While breakfast had a nice selection and the ingredients were fresh, the overall variety and taste of meals could be improved. All in all, a great hotel for families looking for comfort, cleanliness, and friendly service, even if the food didn’t quite match our taste.

harrry higgs

The man on guest relations was fantastic!!!! We would not have had a great holiday without him . He showed the best places to visit and they were amazing . Loved every minute. The food was excellent!! The staff were all friendly and helpful. The entertainment was amazing .the hotel has a very nice sandy beach with clean sea with free sun beds and umbrellas. We would love to come back

Iuliana Cirnuleasa

I had an amazing experience at this hotel! From the moment I arrived, the staff was incredibly welcoming, professional, and attentive. The check-in process was smooth and quick, and the room was spotless, spacious, and very comfortable They have different shows every night,kids entertainment and they have 2 swimming pools and a very clean beach with breathtaking scenery 😍

Emma Cann

wonderful hotel in a fabulous location. Really comfortable spacious room and bed. Pools great and quiet and can be on the beach in less than a minute. Beach perfect, sometimes can be large waves which added to the fun. We loved the hotel as its not too big and the staff are all really helpful and friendly. Has a real homely feel. The food was delicious with different choices and the children didn't complain. Loved sitting out next to the river. Really lovely walk to the harbour and town with bus links to Chania. We hired a car which was really easy and a great way to see local villages and Kurnas lake. Momo the guest relations was so informative & helpful. Not pushy with booking trips & always available. We've had a great holiday and would definitely visit again.

manolo blanic

From the moment I arrived, Momo and Iva made me feel incredibly welcome. Their warm and friendly attitude truly set the tone for a wonderful stay. They were both very professional, helpful, and always had a smile on their faces. Whether it was offering local tips or helping with anything I needed, their service was top-notch. A big thank you to both of them for making my experience even better — they’re a real asset to the guest relations team! Highly recommended.

Iain McGowan

We have just returned from a trip here. The food and pools are excellent. Plenty of choice. All the staff were very friendly and helpful. A big shout out to both lifeguards who are the friendliest I’ve come across. Always smiling and getting involved with the kids (countdown on the slides when racing etc) The hotel is mainly French and German families. Whilst we didn’t have an issue here, our boys did struggle to make friends due to some language issues. Lots of food choices and the drinks were excellent. The only negative experience I came across, was the lady who took your photos on an evening when going for dinner etc. She wanted to take our photos. The next day, I did buy 2 pictures off here. But she was very annoyed and told me I was wasted her time (she google translated this). I found her rude. A last shout out to the staff for helping me on departure day with an issue for my son. What they provided us with, I’m very grateful. Thank you. We stayed in room 1001 and perfect location.

Murat Cesur

I have stayed in more than 100 hotels throughout my life, and I have never experienced a worse holiday than the one I had here. I have traveled to more than half the world, and yet this is the first time I have encountered such unacceptable service—both in terms of food and hospitality. To begin with, even getting a simple bottle of water was an issue. And let me clarify: I am staying here under an all-inclusive concept. Despite that, we couldn’t even get a bottle of water for our room. At around 9 PM, I went to the restaurant and asked for water. I was told, “Get it from wherever you had your meal.” When I went to the lobby, they said,“If you come from outside without having dined in the hotel, we cannot provide you with water.” 🤣 It was honestly shocking—they refused to give us water that likely costs no more than 30 cents. It was like a bad joke. As for the pool, it seems no one from hotel management has ever used it themselves. The entire pool contains salt water. Everyone I spoke with had similar complaints. Most guests were swimming with diving goggles—clearly not a normal or pleasant experience. The food was another disappointment. It was the same every single day, with no variety whatsoever. And what shocked me the most was that while guests were still eating, staff would begin clearing away the food and packing everything up. It was incredibly disrespectful and unprofessional. They give you a card, and there is a snack bar at lunchtime—but the snack bar is located only at the children’s pool. So if you are swimming at the main pool, you have to get up and walk all the way to the children’s pool. It’s completely absurd!!! 🤣

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

Alivar Abreu

Not even close to pictures , all inclusive was an illusion. If anything the bar staff. Kostas and George made a difference with great attitude and service A big shout to Dimitri at reception too, always willing to help. Restaurant staff service was ok , special shout to ~Duygu very attentive and always with a smile . buffet was very poor Buffet

JemD HOP

Here now. I would love to say this hotel exceeded my expectations but I cannot. Whilst there are staff that make this review better rated than it should be, a lot let's this hotel down. So il do 2 paragraphs. One good one bad The bad..... we have already changed rooms due to the amount of red ants and huge ants in our beds upon returning to our room for the night. All over the floor, the beds , the bathroom everywhere. That room was dated and at the top of the hill, not ideally situated for people with young children. There are cockroaches in the main pool area, toilets and around that vicinity. The snack bar staff are less than friendly so far, they change daily so let's hope for better tomorrow. We are now in our second room and I am experiencing what can only be described as fear induced insomnia....there is something or some things trying to get through our drain/plugs in the bathroom. Making a racket, tapping, pushing something in there, ive gone in to look and nothing to be seen it stops and then I go back to bed and it starts again five mins later. Now identified as a rat in the air con and the walls running in and out. We have now been changed rooms again 🫠 The main pool is highly chemically treated, one of our parties eyes had a major reaction ans they had to leave and come back due to the reaction, its also ruined all of our swim wear as it has died everything a bleach yellow. The race to get sunbeds is unreal, I never understood hotels allowing people to put towels out at the crack of dawn n then not show up till after lunch. Happened alot and causes a lot of arguments between parties when one accuses the other of stealing sun beds 🤪 crazy lady. The reception staff could do with being friendly being customer facing. Plus point with all this going on the bad points is the cocktails are good and strong. Despite our complaints and awful service we did get given a fruit basket.... of which being all inc we got for free anyway 😂 honestly I wouldn't stay here again What started as a promising relaxing break ended in disaster. The good ..... restaurant staff are lovely, George especially is a lovely gent. The bar staff also friendly in the main bar and the pool bar. The food is good, lots to choose from. The second room we had is modern. The WiFi is good. The taxis to and from everywhere including within the hotel and to the beach are well thought of and the drivers are more than helpful and friendly. Cleaning staff are great, again more than friendly. The shop is well stocked if a little overpriced but it is well run . Would not stay again. Ever. Not relaxing. No sleep and genuinely poor overall. The good points sadly did not make up for the bad. Have raised a complaint with TUI aswel

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Vutcarev Iuliana

Terrible experience – avoid this hotel! This was by far one of the worst hotel stays I’ve ever had. The place is a disaster from start to finish: • We booked a room with a double bed and got bunk beds instead. Reception said they had no other rooms and didn’t care. The travel agency didn’t help either — we lost two days trying to get a proper room. • Bugs in the bathroom, dirty and broken shower, and no toiletries or towels provided. • The staff was incredibly rude and unhelpful — made no effort to solve even basic issues. • Wi-Fi didn’t work at all. • The food was the same every day, absolutely disgusting. Dirty, unwashed cutlery made us lose our appetite. • The beach in front of the hotel is actually a kids’ play area surrounded by rocks (attached picture). Real beaches are at least 10 minutes away and you have to pay €5/day for a sunbed and €4 for an umbrella. • The reception bathroom (we arrived at 4AM) was worse than a public toilet. • Lamps and shower were broken in the room. • The hotel is extremely noisy — you can hear everything, from neighbors yelling to footsteps above. • Elevators were out of order too. This hotel is a joke. Avoid at all costs.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Katarzyna Zagorska

⚠️ DISGRACE OF A HOTEL — AVOID AT ALL COSTS ⚠️ I’m here now and counting down the days for this holiday to end — a trip I waited for all year, completely ruined. I’ve stayed in 3-star all-inclusive hotels that blow this place out of the water — and they were half the price. This place isn’t even close to 4-star. It’s a complete joke. Food: Smells rotten. Same reused rice, pasta, and sides every day. I got sick with nausea. Spoke to 8 families — all agreed the food is disgusting and unsafe. Drinks: Beer is like water, wine and spirits have no strength, no cocktails or variety. “All-inclusive” is a scam. Snacks: Nothing. No fast food, no ice cream, nothing between meals. Just the bare minimum. Safety: No lifeguards. I cut my foot on something sharp in the pool. Staff took 30 minutes to react and didn’t care. Totally unsafe. Service: Bar staff at the main pool act like they’re being forced to work and treat guests like a problem. Reception is no better. No professionalism, no respect. Room Wait: Got here at 10 AM — waited 6 hours for a room while other groups walked right in. No apology. Just ignored. This hotel is a disgrace. Filthy, unsafe, lazy, and not worth your time or money. Final notes: This place is falsely advertised and a scam. It’s not a real all-inclusive — “all-inclusive light” or full board would be more accurate. I don’t know how any reputable travel agency can promote this filth. It’s nothing but a money trap. Stay far away.

Vojtěch Kalina

TL;DR: Great location by the sea, but everything else was a disappointment. • Room was dirty, infested with ants, air conditioning didn’t work for the entire stay, water was either not running or dirty. • Food was tasteless, plates were often missing, meals undercooked, cutlery dirty. • Staff unhelpful and repeatedly ignored reported issues. • All-inclusive bar lacked many drinks, was far from the beach. • Town full of pushy street vendors. Conclusion: This hotel doesn’t meet even basic standards. I strongly recommend avoiding it. - - Where do I even begin. After landing, we spent an hour and a half on a bus with a broken air conditioning system — although that’s probably not directly the hotel’s fault. Rooms: When we received our room key, we discovered the room was infested with ants, the air conditioning didn’t work, and the sink was clogged. They managed to get rid of the ants that same evening and replaced the entire drainage pipe under the sink, but the air conditioning was never fixed during our stay. The maintenance guy came three times on the first day, each time fiddling with the condensation drain hose and telling us it was fine. Even though I kept telling him — and the reception — that the AC wasn’t cooling at all. Each time I reported the issue, the receptionist would reply sourly with, “We’ll fix it,” and after the third time I told her they kept doing the same thing without results, she snapped back with, “Don’t worry.” They didn’t even care that there was a puddle of water under the AC unit in our room. One day, I was told that a technician would be coming to refill the refrigerant, and she wrote down our room number along with about ten others. Of course, no one ever came — or maybe the refrigerant ran out before they got to us — because the AC never worked. The room temperature was constantly above 30°C. They couldn’t move us to another room because the hotel was supposedly full. We’ll be following this up with our travel agency, because a functioning air conditioner was part of what we paid for. On Wednesday, we even had no hot water the entire morning, and once it finally came back, it was dirty until the evening. Food: When it comes to the restaurant, it’s more of a queue simulator. Plates were often unavailable, and several times we didn’t even get to eat because nobody brought any out. The food was tasteless, rice and pasta undercooked, eggs spoiled, and cutlery dirty. Most dishes didn’t even have name tags, so you had no idea what you were eating. Two out of the three drink dispensers were missing several sodas for the entire stay (like diet cola, etc.), and carbonated drinks were often out as well. Location: The only real positive about this hotel is the location — it’s close to the sea and within walking distance of the town. However, going into town requires nerves of steel — there are countless flower vendors who will push roses into your hands while saying “for free” and then demand money. Best advice: raise your hands or put them behind your back, because they’ll literally force the items into your hand. The same thing happens with glowing bracelets. Also, don’t bother getting drinks at the hotel bar in the evening. You’re better off walking a bit to the city, where prices are much more reasonable. For example, a beer at the hotel bar costs €6, while in town it’s €3. The all-inclusive bar is located on the opposite end of the resort from the beach, while the paid bar is right in the middle.

Ondrej Holecek

Very loud disco music usually accompanied by a voice screaming something "entertaining" all the time makes it impossible to sleep before 11pm. This is probably the reason why I'll never stay in this hotel again. The food is ok, but not extraordinary. GSM signal is weak in the area and hotel WiFi is slow (15mbit) however stable. The beach 300m down the hill is small. The sunbeds cover every square meter of the beach, so you won't see the sand until you actually stand on it. It is not overcrowded, but it feels like a furniture store. There is 30m strip of the sunbeds owned by the hotel so you don't need to pay 15€ for the sunbed. The hotel has 2 small swimming pools, closing at 6pm. Why? You can play disco until 11pm, but close the swimming pools at 6? The outside tennis court, ping pong and gym area is mostly useless during the summer due to the hot weather. The price-performance ratio could definitely be better. I think we could have chosen a better place to stay for the price.

Анастасія Кашка

We liked the hotel. The rooms are comfortable, the grounds are well-maintained, and the staff is polite. Upon check-out, wristbands are not removed, so you can still enjoy meals and the bar. There is also a shower and a luggage storage room. The hotel has a small water park for children aged 6 and up (minimum height 120 cm). There were enough sun loungers on the beach. There’s also a kids’ room for younger children — my daughter enjoyed going there to draw. On my birthday, there was no attention at all — no card, no small gift. The birthday package must be ordered in advance online or at the reception, but this was not mentioned at check-in, even though my birth date was clearly visible in the passport. The process of ordering the package felt inconvenient. Overall, it’s a good hotel for a family vacation, but service for special occasions could be improved.

ivona kutalovska

very good beach bar, helpful and friendly staff, always with a smile and a good mood. the choice is not very large, but everything is fresh and tasty, you can have a snack or a drink. expensive drinks from the machine, but delicious. there are fresh vegetable and fruit salads, sandwiches and hot dogs. excellent service and staff. Thankss Of the minuses: sunbeds are occupied both by the pool and on the beach, no one controls it, changing the pool towel is a problem, because others take more than they should, upon arrival we did not receive the Welcome offer in the room and gifts when check out, although I am a member and already have the Author bonus

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Lilly Marshall

We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect! Food: At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options. Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos. Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!

Boaz Grinberg

The Best Hotel Experience I’ve Ever Had This was, without a doubt, the best hotel I’ve ever stayed at. Everything about our experience was outstanding. The food was absolutely incredible – top-quality, diverse, and available at all times. Whether it was the main dining hall or the hotel’s restaurants, the selection was endless and catered to every taste and preference. The cleanliness was impeccable. Every corner of the hotel was spotless, constantly maintained to the highest standards. The facilities were simply amazing. Multiple pools for all ages, an enormous water park, and countless activities made it perfect for families and kids – but also relaxing for adults. What truly set this hotel apart was the level of service. The staff was kind, professional, and went above and beyond to make sure every guest felt welcome and cared for. The service here was the best I’ve ever experienced.

Danielle Ward

We had an absolutely fabulous time on our relaxing vacation! We are always hopping around anytime we travel, and we really wanted a vacation where we just relaxed and had fun! My kids swam EVERY single day from 10am to 6pm. The waterpark is amazing, and the slides were thrilling! I was appreciative of the readily available food and drink options, and the staff was ALWAYS friendly and helpful. Thanks for making our vacation fun!

Terence Verkest

Hotel was definitely good! Very quiet and helpful people. Lots of animation for young and old. Your kids will definitely not be bored here! The food I give an 8/10. Some days better than usual. When you arrive recommend: make reservations for the Mediterranean restaurant immediately for every night. Otherwise you eat I the other restaurant which has more of a canteen atmosphere. Important! If you rent a car, absolutely do not go to Perseas. They try to extort money by first being friendly and then when you return the car mentioning that there is damage. (Even if you have made a video).

Sarah Al-Omair

The facility is really nice and well maintained, with beautiful greenery that creates a relaxing atmosphere. There are activities for the kids throughout the day, which was a big plus for our family. We also enjoyed the many swimming pools and the aquapark — there was plenty to keep everyone entertained. The quality of the food was average to good — some meals were enjoyable, while others were just okay. One of the highlights was the beachfront restaurants just outside the resort, which were within walking distance and offered a nice variety of dining options. There were a few downsides. The lush greenery, while beautiful, attracted a lot of insects and mosquitoes, which bothered the kids. The rooms were not as clean as expected and could benefit from better housekeeping. The beach itself was a bit disappointing — the water wasn’t very clear, and we would have appreciated a snack and drink bar nearby.

Uhan Buksh (Ina)

I do not know where to start…Me and my family had the best holiday in Stella Village Hotel! It’s a beautiful place where you can have some family time with your children. It has so many activities for children with water park, swimming pools, theatre, shows and kids club.The restaurant buffets were really good. But what made our stay so precious and wonderful were the Staff. From the reception staff, to the bartenders and to the restaurant staff, to the cleaners and to the Spa staff.. they are the heart core of this wonderful place. They are so kind, they are professional, they are so welcoming and they are just happy to help you. The village is beautifully made but the staff working in there make it even special. We will definitely go back there!

Eada Shabso

Not a Relaxing Stay – Needs Serious Improvement We stayed at the hotel with our extended family – adults and kids – during the summer. From the moment we arrived, the service was lacking. No welcome, no guidance to rooms, and the lobby was extremely hot with no drinks offered. Rooms were spacious but had weak air conditioning and ant problems in several of them. Beds were very basic and uncomfortable. Despite being told we’d get bottled water daily, we didn’t receive any unless we asked. The dining room was overcrowded and hot, with no air conditioning. Food was okay – better for kids than adults. The evening shows were unimpressive, and the Greek restaurant had a nice view but isn’t suitable for families with small children. Although the water slides were fun, there's no shade on the way up, making the ground too hot to walk on without shoes. The music around the pool was extremely loud all day, even in the rooms – not ideal for those seeking peace and quiet. Service overall was poor, and I even witnessed a staff member yelling at a guest over a simple food request. Wouldn’t recommend for anyone looking for a calm or high-quality all-inclusive experience.

Nir Hermetz

We had a fantastic family holiday. The resort is huge with plenty of space, lots of pools and seating areas, a super-fun lazy river and water slides that are enjoyable not only for kids. Food was tasty and varied, and reception service was friendly and helpful. The beach is just steps away and the sea is shallow and calm—perfect for children. We also tried the giant family tube ride and parasailing—both were highlights. Overall, excellent value for money for families. We’d happily come back.

Chris Petryna

We had an excellent trip in early April. The resort is very family friendly with a huge buffet that offered something for each of our kids, along with the separate Hot dog/burger/pizza and pancake/waffle and other snacks bars that were also enjoyed. The resort is well spaced so the room blocks aren't too crowded by each other. Before arriving we thought the water slides, pools and more were further apart from each other but it's a short walk all around from your rooms. It was off peak in early April so we probably avoided a lot of crowds, and got to enjoy the beaches and pools without their being crowded. I'm not sure what peak season is like though there's lots of loungers and more pools available. Good WiFi throughout, clean room. Most of the staff are very friendly. Pool water is cold as a warning, more an issue for the adults I found as kids just jump in. Limited selection of drinks can get boring after a while. Convenience store on site is expensive but you can blow up your own inflatable with their air pump so that's nice. Decent Spar across the road for your random item or other food needs. It would be nice to have a morning take away coffee option. That's about all the negatives I can find, we had a great trip.

Andre Hicks

Booked 10 day's family of 3 in July!Most things good ,really enjoyable staff polite, rooms & hotel areas clean plenty of sunbeds, loads of tables free in restaurants, good food & snack bars,so much choice vegan & vegetarian available! Snack bars were amazing! Go kart track ,gym & waterspouts on site,prime location with everything you need a walk away if you wanna explore! Amazing WIFI all round the hotel once you get password on arrival! My complaints are 100 euros on arrival at hotel which we were not made aware of! One lifeguard at the top of 4 slides & having to pay 5 euros for sunbeds 4 euros for umbrella when they sell you as a beach front hotel!

aish whyte

Had an amazing holiday here! The food was amazing! The pools were awesome and the staff were great! We loved the rooms also! The only issue we had was there was a private villa (not star beach) next to us and they played really loud music and sung and shouted until 2 am every day. We barely slept which really ruined the holiday. We did ask the front desk to help us but not much was done. Would stay again but asked to be moved far away next time

Carl

The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Jon Sall

Staff are 100% focused on providing a good holiday experience. All inclusive buffet is very good with a nice variety each day. Room are clean and tidy with plenty of space for 2. We had room 448 which was in an excellent location with a main pool view and a distant sea view. My only problem was the entertainment team have a very poor karaoke microphone, Everybody sounded muffled which put people off having a go. This is a very easy fix, so Silva Beach Entertainment team - sort it and improve your guest experience. I would recommend the Silva Beach Hotel for an all inclusive Crete vacation 👏👏👏

Ranio

Nice location, good variety of food, beaches and facilities were close and clean. Service very friendly and quick (they prepared a cold platter for us in The room as we arrived late and skipped dinner). Overall the rooms and The resort would deserve a facelift but it’s a minor detail. note: all inclusive is only until 23.00 but it’s not an issue as nightlife in The resort does notmally not go on till late

Tracey Tester

we still have a week to go. don't believe the sunbed rubbish. Sunbeds still around at 8am may not be A1 location, but both pools are great for toilets and bars etc. Food is great lots of choice, loads of salads and pasta as well as different meats every night cooked in front of you. All staff work really hard. Noticed Yulia waitress in main restaurant, never stops I would like her vitamins to take. Would have given 5 stars but floors around pool and bar not cleaned enough.

Sabrina Moura Rodrigues

I'll share my positive and negative points about this big Resort. Positives: Huge size and nice location. Fun and funny evening events. Beautiful view from the Resort. Negatives: Not the complete staff was polite. It's not the staff's fault, but it also doesn't help. Unfortunately, some guests by the "swimming pool" were too much, talked too loudly, didn't look after their children, put their towels on the sunbeds to save a place really early and din't pick up their own trash. Guests with a "blue" wristband can not have breakfast or dinner in the main restaurant. Only guests with a "green" wristband are welcome there. Bluebands only most have breakfast and dinner in the smaller restaurant. We found this unnecessary, since the same amount $ is charged to all guests for "all-inclusive" services. We have no plans to return, precisely because it's too industrial. Next time we'll choose something more cozy. It's a pity...

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

Jo Lumsden

A Wonderful Stay at the Royal & Imperial Belvedere! We had an absolutely fantastic time at the Royal & Imperial Belvedere Hotel in Crete. From the moment we arrived, we were impressed by the high standards across the hotel. Everything was spotlessly clean, well-maintained, and welcoming. The food was lovely throughout our stay – there was always a great variety, fresh ingredients, and something for everyone to enjoy. Whether it was breakfast, lunch, or dinner, we were always impressed by the quality and choice. The entertainment was brilliant every day and night. There was always something fun going on, and the atmosphere was lively without being overwhelming. A special mention to Gaia and Giulia – they were simply amazing. They made us feel so welcome from day one and truly went above and beyond to keep everyone entertained. Their energy, friendliness, and professionalism stood out and made a big difference to our holiday experience. Thank you to all the staff at the Royal & Imperial Belvedere for making our stay so memorable. We wouldn't hesitate to return.

Ira Omeri

The hotel itself was beautiful and spacious, offering plenty of areas to relax. The food was delicious with a great variety of dishes to choose from, which was definitely a highlight. However, there were a few things that didn’t meet my expectations. The rooms were okay but not as clean as I had hoped. The biggest issue was with the pool area. In an All-Inclusive hotel, you expect to find a comfortable place to relax by the pool, but this was not the case. Although the hotel claimed to have a policy against reserving sunbeds, many guests would place towels to hold them all day, and nothing was done to enforce the rule. I even complained at reception, and while they said they would handle it, nothing changed. As a result, I ended up spending the whole day at a bar table because there were simply no sunbeds available. The staff also left a poor impression. They were not very polite and often seemed bothered when approached for help or information.

Adrien DURAND

We really had a great time at Belvedere hotel. Check-in and check-out process were smooth. The animation team was fun, kind and entertaining. The restaurants were really good, and there was always a lot of choice for the food. We requested lunch to go for a day, and we had everything we needed. And the best part: the bars are really great, people there take good care of you, always with a smile or a delicate attention. A very special thank to Lefteris, probably the best barman in the world. Thanks for everything, it was a huge blast!

Amalia Cojocaru

We had an absolutely wonderful stay at Grecotel Meli Palace! Everything was perfect – from the beautiful surroundings and well-kept gardens to the top-notch service and incredibly friendly staff. The food was delicious and varied every day, with something for every taste. Our room was clean, comfortable, and tastefully decorated. The private beach was peaceful and perfect for relaxing. What stood out the most was the attention to detail and the warm, welcoming atmosphere. We truly felt pampered throughout our entire stay. We will definitely come back and highly recommend Grecotel Meli Palace to anyone looking for a high-quality, relaxing vacation in Crete. Thank you, Grecotel Meli Palace, for an unforgettable experience!

Christopher KB

Stayed at this resort recently and overall had a good experience. The rooms are comfortable but definitely in need of refurbishment—they could use a refresh. Housekeeping is excellent, keeping everything clean and well-stocked. The food is outstanding—plenty of variety, always fresh, and far better than what you usually find in holiday resorts. Easily 5 stars for the food alone. Staff are friendly and helpful, especially the ladies at reception who are lovely and professional. Unfortunately, the male reception staff could be more attentive—they sometimes act more like owners than employees. One downside: no proper facilities for late check-out. If your flight is at night, there’s nowhere to shower or rest, which is a big letdown. This place is perfect for families—lots of kids running around, playing, and making noise. If you’re after peace and quiet, this isn’t the place. But if you’re looking for a fun, family-oriented holiday, it’s a great choice.

Viktoriia Biliak

I travel often and have stayed in many hotels across the whole world and Europe, including dozens of 4- and 5-star properties. This is the first time I’ve felt compelled to warn others so strongly. We booked two rooms for four people at this hotel based on the photos and description online. What we received was far below the promised standard. One of our rooms was on the absolute lowest floor, down multiple flights of stairs into a dark, humid, almost basement-like area. There is almost no natural light, the balcony door doesn’t lead to a balcony but directly outside where anyone can enter, and the air feels damp and suffocating. The room itself is in terrible condition: walls cracked, scratched, and stained yellow; doors that don’t close or lock properly; visible dirt and questionable spots that could be mold; furniture that is worn down far beyond what you would expect from a 4-star hotel. It simply does not match the pictures or description — not even close. The most serious issue: the air conditioning in both of our rooms has been broken for three days. Despite multiple complaints, “technician visits,” and promises from management, nothing has been fixed. One of our rooms is unbearably hot, making it impossible to rest, and the second room is only slightly cooler because it’s higher up and gets some airflow — but the AC there is also not working. This is not a small “temporary” issue — air conditioning in Greece in summer is a basic necessity, especially in a property claiming 4 stars. Management’s response has been shockingly unprofessional. We have been told the hotel is “fully booked” so there are no other rooms, yet they have made no attempt to relocate us to a partner property (which, by Greek law, they are obligated to do). When we ask to speak to higher management, we are refused and told they will not give contact details. On top of that, the front desk staff have laughed in our faces when we’ve raised concerns, making it clear they have no intention of resolving them. To be clear: the hotel grounds and food are fine, but the rooms — at least the ones we were given — are nowhere near 4-star standard. This experience has wasted days of our vacation, caused unnecessary stress, and shown a complete disregard for guest comfort and legal obligations. If you care about getting the standard you pay for, having basic amenities like functioning air conditioning, or being treated with professionalism, I cannot recommend this hotel. There are far better options where management actually values their guests.

J T

Great hotel with very nice staff the are working hard to make it for you a great holiday. The beach and swimming pools are very nice and clean. The eating is really great there is so much to choose unbelievable. The drinks and specially the cocktails are so good made that you can order them all day. The rooms are not really special but everything what you need is there the can update 1 time the bathroom because that's look really old and not nice! It's a small hotel with 150 rooms so it's not too much people what we liked really much. We gonna go back there for sure no doubt about that.

miriam sohoreanu

Overall, the hotel is superb. It is clean, the food is excellent, the view is amazing, and there are nice bars and a beautiful pool. However, we noticed two small downsides: the rooms are a bit old compared to the rest of the hotel, but they are very clean, which definitely adds value. The second issue is that the beach has quite a lot of seaweed, which I believe could be resolved by cleaning it regularly — that would also improve the smell. That said, there’s an extraordinary beach with fine sand just a 15-minute walk away!

Gábor Soós

was a fantastic choice! The staff were friendly and always helpful, making sure we felt welcome and comfortable. The food was delicious and offered a great taste of Greece. Our room was clean and spacious, with a very comfortable bed that made for a great night's sleep. The location is perfect – just a few steps from the beach. Highly recommended!

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

Merisa Shoshi

Very good 👍 clean and modern room, a lot of food choices and very kind staff

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Sarah Al-Omair

The facility was very modern, clean, and well-maintained. The staff were exceptionally friendly and welcoming, and we really appreciated the complimentary room upgrade we received upon arrival. Although the hotel is not located directly on the beach, there is convenient beach access provided through a third-party company. There was really nothing I didn’t like about the stay, but I do wish there was a town within walking distance for a bit more variety and convenience. Overall, a great experience!

marius corduneanu

Excellent choice for a vacation with toddlers Mine are 4 and 6 and we all had a great time. The kid's club, the animation team, the playground, the small bay by the sea, sandy and no waves, the swimming pools with slides, all made a perfect vacation for the kids. Of course, there are facilities also for other age categories but I didn't experienced it directly. Nice personnel, ready to help. Overall, a nice experience, highly recommend it. Of course, other posted comments are perfectly valid (yes - the beds are on the softer side, yes - usually you have only one option of soup for lunch or dinner), but for me at least, these were details not worth considering. A solid 5/5

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

YmoN

I travel a lot in my life, private and business trips, but I have never encountered such fantastic customer service. Always smiling and helpful on each step, reception, swimming pool, bars, room service - everything was fantastic. I can recommend this place with a hand on my heart and definitely will come back one day.

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

popi tsimpinou

It was an amazing stay! From the check-in until our check out everything was great! Exceptional food with options for vegetarian and vegan ! Every night something different and we liked that! The room was big enough and cleaned like the rest of the hotel! The pool offers a nice daily swim paired with nice cocktails from the bar! Really good service and friendliness from everyone! We will come back

nico bartkowiak

We had a wonderful stay at Sentido Kyknos Beach. The hotel offers a great atmosphere and very friendly service. A special thanks goes to the waiter Jannis, who took care of us in the evenings. His attentive service, warm personality, and good humor really lifted our mood and made our dinners extra enjoyable. He truly added a personal touch to our holiday.

Annabel Butler

The most beautiful hotel, in a fantastic location. The food has been absolutely delicious and varied every day. A good choice of all inclusive drinks at the bar including cocktails. Excellent service at the pool/bar especially from Christos who has been attentive, super friendly and helped us learn Greek! The à la carte restaurant and Mediterranean bbq night are also well worth a visit! We have loved our stay and hope to come back soon!

Lucy Arians

We had a fantastic time at the Sentido Kyknos Hotel in Crete! The hotel is beautiful, very well maintained, and offers everything you need for a relaxing holiday. The food was absolutely delicious, with a great variety at every meal – there was always something tasty and fresh to enjoy. What truly made our stay special was the incredible friendliness of the entire staff. Everyone was warm, helpful, and always ready to listen. You could really feel that the staff cared deeply about the guests and made a genuine effort to connect with everyone personally. It created such a warm and welcoming atmosphere throughout the hotel. A very special thank-you goes to Markus and Christos, who worked as waiters at the pool bar. They were always cheerful, extremely attentive, and open to a friendly chat. Their kindness and professionalism added so much to our overall experience, and they truly stood out during our stay. We felt completely at ease and very well looked after. Huge thanks to the whole team – we’re already looking forward to coming back!

Jess Slocombe

Me & my partner stayed at this hotel for 10 days. We both agreed we would definitely return, a lovely modern hotel, really nice and clean rooms, overall the place is gorgeous. Staff are really friendly & happy to help. We loved the location being the hotel just off a little town called stalida, beaches, shops, bars & restaurants within minutes walks and Malia down the road. We had a great stay! The only con I would say is the food can be a bit repetitive, but overall good food.

Balint Gulyas

This summer, based on my daughter's choice, we spent our holiday at Hotel Petra Mare in the town of Ierapetra. It's hard to put into words, but out of all our family vacations, this was by far the best. The location is fantastic; being so close to the beach meant everything to us. Breakfast on the terrace with the sound of the sea, lunch, dinner, and evening relaxation... it was a wonderful experience. The hotel staff were delightful, and I have nothing negative to say. A special thanks to Maria, the Guest Relationship Manager—such a kind and caring employee is very rare! I hope she is truly appreciated. The rooms were spotlessly clean and the staff made sure of that; their efforts were clearly felt. The rooms were comfortable and appropriately sized—not too large, but that’s typical in Greece. The meals were varied and prepared with very good quality ingredients, which was a definite plus for everyone in our family. I feel we will certainly return! Thank you for everything!

Damian Dzierżak

We spent our all-inclusive vacation at this hotel in Crete, and overall, it left a good impression, though there were a few issues worth mentioning. First of all, the cleanliness was excellent – both the rooms and the common areas were very well maintained. Housekeeping did a great job every day, which we really appreciated. The food was tasty, but unfortunately quite repetitive – after a few days it felt like we were eating the same dishes with slight variations. On the bright side, the drinks were very good and freshly made, which made relaxing by the bar much more enjoyable. The pool area with water slides for kids was definitely a highlight – our children loved it and spent most of their time there. However, I have to mention a very concerning incident that occurred during our stay. One of the parasols detached from its base and flew straight into the children's pool area – it was a miracle that no one was hurt. This was extremely alarming and we were shocked that such a safety issue could happen. The hotel absolutely needs to ensure that all equipment around the pool is properly secured to prevent accidents like this. As for the rooms – they were clean and comfortable, but unfortunately not well soundproofed. We could hear everything from the hallway and the room above us, which made it hard to fully relax, especially at night. All in all, it’s a hotel with potential, good service, and enjoyable facilities, but it definitely needs to improve some areas, especially in terms of guest safety.

Do

Good and taste food, a lot of different dishes to choose. The only minus food disappears very quickly, but also it is prepared just on time, so for sure everything is fresh, we can see the kitchen. The view is perfect, sea is visible from restaurant, pool and rooms (if taken sea view). Service is good, hotel is very clean, rooms are cleaned every day. Easy access to the beach, a lot of sun-beds everywhere, even you can find adults area. The beach is sandy. The pool is big with nice view. Cocktail bar available all the time without queue. We arrived at 9, so we didn’t receive room at the reception, but we received all inclusive bracelets and lockers for our luggages (personal with access any time), there is also available few changing rooms for people waiting their room (with shower) About bedroom, ours was comfortable, large with quite new furnitures. Bathroom was well equipped. For us, the only negative point for us was the animation after 22:30. They are cutting music, so nothing is going. It’s mostly place for family, a lot of equipment for children, special pool with a lot of structures, kids club, and even a place for children under shadow at the beach.

Zuzana Kurdiova

The hotel is very nice and very clean. The highlight is probably their cuisine. The meals were really tasty and cooked from fresh ingredients and the variety was excellent considering the size of the hotel. All the employees were always very polite and smiling, and ready to assist with any need. The housekeeping is very efficient too. Rooms were comfortable, AC works quietly and well. This hotel is very kids friendly and our children enjoyed their time here a lot. The beach is decent and was sufficient . The water is clean and one can have a very nice swim, however it’s not the crystal clear sky blue cove like the most famous places around Greece. The hotel is very close to the town centre. It’s 10-15min walking distance. We’d be happy to come back again.

C

The hotel and conditions are excellent. Everything was well-kept and clean, and I saw that they regularly tested the pool water. The rooms were spacious, clean, and had a superb sea view. The children's pool with slides is suitable for little kids up to around 5–6 years old. For older children, it's boring. They have lots of staff animating the atmosphere and organizing various activities throughout the day for both kids and adults. All the staff were very friendly. There were plenty of sunbeds available on the beach and by the pool. You could find a spot at any time. The adult pool is 1.4 meters deep, and the entrance into the sea is gradual, so you can walk in barefoot without needing water shoes. The food is delicious with a wide variety. The quality of the food was genuinely high! The juice/water/coffee dispensers were dirty (specifically in the area where the liquid comes out). In the last few days, after we noticed this, we chose to drink only bottled and purchased juice/water. That said, everything else was impeccable, so I don’t understand how those dispensers could be so dirty... In the evenings, there are various programs and live music, but it's calm enough so you can still have a conversation. The area itself doesn’t offer much. You can reach the town of Ierapetra in 10 minutes from the hotel. There are a few very beautiful souvenir shops, and the locals are extremely friendly. There are restaurants, cafes, etc., but it’s a small town—not comparable to the northern part of the island. However, we liked it.

Ant Marino

Outstanding Resort! The reception staff were always helpful and welcoming. The arrival with a rose for the ladies and a glass of champagne was a lovely touch. The cleanliness was excellent—rooms, common areas, and pools were spotless and well-maintained. The all-inclusive package covers almost everything. The buffet food was tasty, varied, and plentiful. The only downside was the difficulty in booking and finding a place at the alternative restaurants. The entertainment team was fantastic—fun, energetic, and professional, with plenty of activities for adults and kids. The resort has many pools, great for both fun and relaxation, plus a playground with toboggans that the kids loved. Finally, there is a Hertz desk at the main hall where you can rent cars directly at the hotel.

ABBEY Gisanrin

The hotel provides facilities and activities for all ages. The hotel is located within awesome breath-taking views. The food buffet selection was nice, catering for all dietary requirements. They could provide drinking water on tables free of charge not at a cost if you're on Half-board. The staff were very polite and helpful. We had a wonderful week away .

Diana Negru

We recently spent a week at Iberostar Selection Creta Marine, and it was truly one of the most beautiful and memorable experiences we’ve had. The sunsets were absolutely breathtaking, the food was consistently delicious, and the staff provided outstanding service throughout our stay. Everyone was incredibly helpful and attentive, always ready to assist with anything we needed. A particularly special moment was the thoughtful and heartwarming surprise the team prepared for our daughter’s birthday — it made the occasion truly unforgettable. We are deeply grateful for such a wonderful stay. Thank you soo much Iberostar Selection. We would highly recommend this resort.

Jessica Power

I came here with my boyfriend Jake and we had an amazing time, all the staff are super friendly and helpful always putting in extra effort and time where possible which we both really appreciate. There’s was lots for us to do including the water sports and activities in the pool aswell as a bus that stops right outside the hotel and can take you wherever. Absolutely no complaints and we will definitely be trying to go again!

James Germany

Firstly if I could give it 3.5/5, I would. The reception staff, rooms and cleaners were faultless. The hotel was constantly being maintained throughout the day. The room was very clean and modern. However if you are a couple who aren’t overly keen on kids then this potentially isn’t the hotel for you. I also wasn’t a massive fan of the saltwater outdoor pool, although very large and impressive. The salt water isn’t the most comfortable to wind down in. We were also briefed by one of the spa staff regarding the indoor pool attached to the spa. She explained it was a quiet place to relax in, so no loud noises, splashes etc. The next day the pool was filled with multiple kids making a lot of noise, not allowing us to relax. I was a little disappointed that you had to pay to use the sauna, 30€ for half a hour is a little steep in my opinion. Spa treatments were also very expensive. No surprise it never looked that busy. The gym was superb, as hotel gyms go it has plenty of equipment to keep you ticking over while you are away. 5€ for a beer from the pool bar would be reasonable, if they were to actually fill your glass to the top, not 3/4 full. Food was good, however one chef seemed unwilling to give me fresh cooked chicken on a second occasion. The hotel is very isolated, closest village is a hour walk east. We ended up resting a car from the rental place across the road, plenty of car parking at hotel. Overall, a pleasant stay, would recommend if you were no wanting to venture out of the complex much and are tolerant of kids.

Becky T

Lovely beach that’s busy but not overly crowded. Options to rent beach chairs and umbrellas (€8-10 for two, depending on the section) or bring your own. Food and drinks available, portaloos, basic changing booth, and a few open showers. Free parking, ample even on a July Saturday afternoon.

Jess Schönhut

Very nice and clean beach. Not much to discover here but for a few hours at the beach I would recommend it. The beach is close to a main road, but it’s very spacious and you can rent sunbeds at a low price. However, there are more beautiful beaches in Crete.

Linda Szeliga

Easy to get there with a car. Nice beach. Many families. It’s close to the airport so you can see airplanes. Recommend it!

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Nia Hughes

Super clean and great hotel. Kids pool was great for splashing, entertainment pool also good with snack bar and drinks near by. We loved the third pool with toilets and swim up bar, a bit quieter but really good. Good food selection. Evening entertainment was great and the sunsets at the beach just over the road were amazing. We had great food at the al a carte restaurant also, included in all inclusive but you pay for alcohol there. The shop on site was also really reasonable. Towels were €5 deposit per person for the week, to be paid in cash. It says no sunbed reserving, but everyone did, if you are there by 8 you will get a bed. They sell kids t-shirts with the names printed in for €19 which you collect that night at the kids disco. Would definitely recommend this hotel.

Leonidas Foukas

I stayed with my wife and our two children (10 and 13 years old) in August 2025 on an all-inclusive package, and we were absolutely delighted with everything! Delicious food, extremely polite staff always willing to fulfill every request with a smile, a wonderful room, unlimited quantities of food and drinks of all kinds, three swimming pools to suit every taste, and direct access to the sea for those who prefer it. A well-deserved 5 stars with great pleasure! Thank you for everything!

Lynne Crouth ### NEST ACCOUNT###

Absolutely beautiful hotel. We loved our first time here. Everyone is so friendly and welcoming. Food.pools.entertainment were all fantastic. Our premium room with a sea view was really good. Room cleaned every day. Fresh bottle of water every day. We had a bottle of wine and fresh fruit which was lovely on our first day. Can’t fault anything. Everything was perfect. Well done to all the staff who work incredibly hard. 🫶

Flores Mosi

We recently had the pleasure of staying at this hotel and it was perfect for a family holiday. From the moment we arrived, we felt welcomed and well taken care of. The hotel had a warm, friendly atmosphere and was clearly designed with families in mind. The food was absolutely amazing, served buffet-style with a wide variety of options that catered to all tastes. The serve food and drink from 07:30 till Midnight, considering those who arrive late. Every meal was fresh, flavorful, and beautifully presented, with something new to try each day. One of the standout features was the five pools spread across the resort, each offering something different – from quiet relaxation areas to fun zones for the kids. The on-site spa was a lovely touch, providing a peaceful escape and a range of treatments that left us feeling pampered and refreshed. The beach is 2 minutes walk and the view just added another touch. They also do activities in the beach such as volleyball ect.... The evening activities was great. Every night offered something new, from live performances to themed nights, and the kids disco was a firm favourite with my child. She had an amazing time dancing and making new friends, while we enjoyed the entertainment and relaxed knowing she was having fun in a safe environment. The creche was also available. Although we need use the service, but knowing it was there was a peace of mind. Overall, this hotel delivered everything we could have hoped for in a family holiday – great buffet meals, top-notch facilities, endless entertainment, and a welcoming atmosphere. We can’t wait to come back!

Alice B

We have had a great 10 days at this hotel, the rooms are modern and clean. The guys on the animation team are great, especially George, my son Frankie loved him and often wanted to find him as he would make a fuss of him, he’s very friendly, funny & great with the kids! Also Johny, he would call my daughter “chicken lady” they thought he was great. The food is good for all inclusive, lots of option and different themed nights and at the snack bar in the day (gyros, chips, nuggets pizza salad) but we do like to go out, we’re not the type to stay in the hotel 24/7 so we have been out for dinner a few times, there isn’t that much around just a few shops & restaurants. Would highly recommend going to the Knossos Taverna which is 5/10 minute walk, have a children’s play area and they have a band, show with smashing plates and dancing on a Wednesday and Sunday evening which was brilliant. They have a great beach by the hotel, and the shop in the hotel is good too. The ladies on reception, and all staff were always so kind and helpful. Would be good to have a few more English channels on the tv, there was lots of German shows - but would say about 70% of the guests were German. Alcohol just like most all inclusive - pretty weak and tasteless but other than that can’t fault anything else. We have had a great time :)

Remco van de Winkel

Stayed at Blue Bay Resort Hotel in Crete for two weeks and overall had a lovely holiday. The hotel itself is clean and well kept, and the staff are extremely friendly and welcoming, which really makes a difference. The pools are a bit on the small side, but still nice for a quick swim or to cool off. The sea is about an 8-minute walk away, which is great if you prefer the beach. Food-wise, it’s average: there’s enough choice at the buffet, but the quality isn’t quite what you’d expect from a 4-star hotel. The desserts, on the other hand, are exceptional. We stayed in a two-room suite with a jacuzzi on the balcony, which was a really nice touch and made our stay feel extra special. All in all, it’s a beautiful place for a relaxing holiday, but there’s still a bit of room for improvement, especially when it comes to the food.

Petra Kačírková

Such a lovely stay! The staff were always professional and friendly, and we were pleasantly surprised with a free upgrade to a larger room on the top floor, which made our stay even more comfortable. The room, the restaurant, the whole resort - everything was spotlessly clean! The air conditioning worked flawlessly. The location is quiet, and even with a pool-view room, we heard no noise at all. The food is a real highlight! The meals were delicious and varied, and the drinks included in the all-inclusive were great too. We really appreciated that we could use the resort’s facilities even after check-out.We were also given lunch and dinner vouchers while waiting for our evening airport transfer. The only minor downsides were that the luggage room wasn't locked (anyone could walk in) and the safe in the room comes with an extra fee. In the bathroom was no shower curtain, so the floor got wet after every shower. A smart TV and a better hairdryer would have been a nice touch, but not a big deal. Also the beach is nearby, but it’s down a steep hill, so getting back up might not be ideal for everyone. Overall, an outstanding experience and highly recommended!

Alex Z

Absolutely stunning view! The hotel is clean, peaceful, and perfectly located to enjoy the landscape. Rooms are comfortable and the whole place feels relaxing. Special mention to Jenny at the bar, she’s incredibly friendly and gave us exceptional service every time. A real highlight of our stay!

Barbara Szymanska

Beautiful modern hotel. The hotel rooms are basic, but clean. They have a mini fridge in with bottles of water, a hair dryer, shower etc. I personally don’t believe you need anything else, as you go on holiday you don’t go to stay in the room. The location is each to their own, we didn’t mind it. There’s a beach down the slope of the hotel, there’s restaurants there, very cheap and very friendly with beautiful food. A few shops, and water sports. Cannot complain. The food in the hotel is very nice, they do change it everyday, there’s always pasta on everyday, for fussy eaters. But they do gyros wraps, pastas, loads of veg, salads, different types of meat. Honestly something for everyone. Cannot complain. The only down side is that on the all inclusive they only serve raki and ouzo which by end of the stay we quite enjoyed but at the start it was a hard drink. Overall lovely stay.

Anna N

*We spend in this hotel 7 nights all inclusive. -Delicious food, big selection of meat from chicken, pork, beef, turkey to deer. Fresh salads, delicious types of any kind of cheese . Big choice of wines and other drinks. I was missing only freshly squeezed orange juice, but it wasn’t something that I would cry about. -Extremely friendly and helpful stuff. -Our friends in the beginning were not happy with their room but after conversation with receptionist we all received proposition of upgrade from 2 rooms to 1 room with jacuzzi - amazing ! The only small thing I would change was the “disco light” in jacuzzi - too strong and too flashy. Thank you ! We really enjoyed our time in your hotel. P.S Please let know chef that his burgers were 10/10 as he asked for the opinion :)

Marco Fröhlich

A wonderful resort with very dedicated staff. We felt very comfortable at all times. The food was very varied due to the different theme days. The service staff are very courteous and friendly. The bungalow was larger than expected. The pool area and the entertainment team are first class. We will be back.

Han S

I travelled to the Mitsis Cretan Village solo and had a wonderful time. July is HOT and busy but there were plenty of sun loungers available especially by the sea. The all you can eat stream of pizza was my favourite! The rooms were spotlessly clean and were tended to every day without fail. Toiletries are readily available and there are always clean fresh towels and beach towels. Nothing was too much to ask for the staff! At the bars, at reception, helping me with my many pieces of luggage. The service was exceptional. I was very burned and as I was alone I had no choice to but to ask a staff member to put aloe Vera on the top of my back. It’s not part of their job description and it’s a very personal request however they did help me and I am forever grateful. My skin thanks them! I’d love to return, the area is incredible.

Kerry van Jaarsveld

I’m in the middle of the loveliest family holiday with my two daughters (12 and 8). Cretan Village is just a fantastic resort for a family holiday with activities for all. Tonight we got to have a wonderful fine dining experience at Thalassa beach restaurant. The food was truly excellent - any foodie would have been impressed. And for my fussy children there was a kids menu. Five stars for service and quality. And you cannot beat the location - right on the beach with the Mediterranean gently lapping the shore as the sun went down. Core memory for sure.

sharon tshiliby

It was one of the best holidays we had. The staff were amazing, inviting and welcoming. The rooms and facilities were extra clean and maintained. We had 2 people in our party with gluten free diet and there were meals in every time of the day. The only thing that we missed was Greek food in the main restaurant and Greek music. But besides that the experience was great.

Natália Brunovská

I had a wonderful stay at Mitsis Cretan Village. The staff was incredibly friendly and helpful throughout my visit, which made me feel very welcome. The food was also excellent – fresh, tasty, and with a good variety. One small detail: after room service, the floor wasn’t wiped and the towels were replaced every time, even when I hung them up to reuse. Not a big issue, but worth mentioning for sustainability. Overall, a great experience - 100% recommend and I’d happily come back!

Volkan Senguller

⭐⭐⭐⭐⭐ We had an absolutely amazing holiday here! From the moment we arrived until the very last day, everything was perfect. The reception, restaurant, bar, and housekeeping staff were always so kind, helpful, and smiling – they truly made us feel welcome. The hotel is new, modern, and very practical, while at the same time surrounded by beautiful nature. For the past few years, we had been spending our holidays in Spain, but after this experience, we can honestly say this place is much better. Greek hospitality gave us a unique and unforgettable holiday that we will always remember. The food was also fantastic – with delicious Aegean dishes and a very wide selection of vegetarian options, there was always something fresh and tasty to enjoy. Thank you for giving us such a flawless holiday – we would love to come back! Volkan Senguller.

Arto Lappalainen

Good stay in a hotel. Price quality ratio is good. All inclusive food was tasty and varying every day. Location was bit remote but also price of the room was cheap when considering that this hotel is a beach front Hotel. We used car so location it was not an issue at all. Room was with seaview with large balcony. Room was cleaned everyday. Service in the hotel was friendly and welcoming.

Diana Abe

We were there last week. Where to start.Our room had no air, just the fan was going. The food was horrible. It was all inclusive. You want mixed drink, you have to pay. You want different coffee, you have to pay. The beach is very rocky. The toaster for the bread is about 30 yrs old. The only people that was there was Polish. We were the only American. Don't know why this is a 4 star. It should be a 2 starm no more than a 3 star. Don't let people fool you. I can go on and go but it's not worth it

Lynda Garner

All inclusive with atte time staff. Good for families ! Food is good with one to 3 regional items per meal. Nice to have other the Mediterranean & large pools. Again...Great for families toddlers to early teens !

Sigal Steinberg

Very nice hotel, lovely pool, at the beach front, Very nice and helpful stuff The food is various and everyone found what to eat.

Gillian Harris

Pros - Excellent location right on the beach, only 15 mins by bus into centre and shops opposite direction 10 min walk. No problem getting lounger either at the pool or beach. Food was excellent in the restaurant, drink choice was good served with fresh fruit, served in proper glasses at night. Whole hotel spotless and the staff work non stop to keep it this way. Very friendly and helpful staff. Cons- Our hotel room was old fashioned overlooking run down roof tops, 2 nights in a row the shower didn't work and water runs cold due to demand. There is only 2 pool toilets which weren't too busy but these were the only toilets for use outwith room day/night. Snacks between meals very poor, mostly dried up and appeared to be left overs from previous meal. Entertainment at night was pitiful(not sure if hotel pays for entertainment in season) but we opted to go out most nights. Only bar is outdoors which wasn't ideal when it was a bit colder in the evening. Overall the location food drink and service is great but I would suggest more of a 3 star.

Nigel Melton

From a Cornish/British point of view, The staff are really friendly and nice the hotel is clean all round. 1 outside bar and one small pool. The location is good. Breakfast and lunch is very standard for a all-inclusive and the all-inclusive drinks all standard. The only problem is the evening meal is a bit dull and repetitive. On the good side there's lots of restaurants in the area and the city center is 15 minutes bus ride away. The hotel seems well catered for Germans that seems to be the majority. The local beach behind the hotel is all good and fine. I would only saying avoid coming very early season has April to mid may if the weather turns bad and rains it gets very boring because there's no inside bar.

Ivano Oroz

The hotel was great, the food was great, a large selection of food and drinks, the rooms were great, the maids cleaned and changed the towels every day. The only bad thing is that the lady who works at the pool bar and the old gentleman with gray hair were very unfriendly for the entire 7 days. We noticed that they were kind to some people in front of us who were getting drinks, but this was not the case with us and there were other people we talked to who had the same experience as us Big praise for the 2nd gentleman who worked at the bar, very friendly and the animator is also vers friendly.

Em K (fab)

Super place if someone likes to rest peacefully. Not too big resort, no queues at meals and at the bar. Pool quite small, but without crowds. Nice sandy beach with a sandy bottom. It is sometimes windy - as it is on the Greek islands. Sun loungers and umbrellas are provided free of charge by the hotel - both by the pool and on the beach. Unfortunately, in the hotel there is a morning race and occupation of sunbeds - although often later there are no people at them, only towels. Beach towels for a deposit - no problem at all. Bus stop 2 minutes from the hotel. You can easily get to the city center or go to the promenade. Translated with DeepL.com (free version) Room 3/5 We ended up in a refreshed room. New furniture and renovated bathroom, although it would be useful to have a bidet since you can't throw paper in the toilet. Typical Greek standard - no fireworks, but very clean, cleaned daily. Towels also changed practically every day. It would be useful to install a better door, because now you can hear every rustle from the corridor. Food 4/5 Very good and varied food. To my taste, there could be a little more seafood and fruit alone. There was fish every day, but larger shrimp for a week not once. A surprise for me was the lack of nuts or strawberries. Weak snacks between the main meals. Drinks and alcoholic beverages okay. Service 5/5 Service without complaint. Nice reception and bartenders. You will get along with everyone in English. Super animator, who can probably talk in any language :D Surroundings 4/5 Exit from the hotel directly to the super beach. Public, but without crowds. Nice to see it's a place used by locals as well. Close to the center of Heraklion and the airport. Close to kite and kayak base. A little disturbed by smoking tourists, but it can be survived. In the evenings you can take a leisurely stroll or enjoy the view of the island's lights coming on.

Alexandra Bogati

The rooms are very small but clean. all my respects for the cleaning team & restaurant team). The food is great. We had some racist situations and this is the reason why i do not recomand this hotel to anyone. The first: we had 3 sunbeds on the beach, we went to the pool bar to take some drinks (half of the beach did the same thing but they were not romanians i guess) and when we came back the beach boy took them and give our sunbeds to others(other romanians complained about this) and the staff said that we have to stay there all the time..so no food, drinks or swiming. The second reason: the music is all about Germany..it should be more traditional greek music. I also have to say that the entertainment team is very nice.

Milena Moorly

We really enjoyed our stay at this hotel. The room was clean, comfortable with everything we needed. Especially we liked the direct access to swimming pool. The location was perfect — close to local attractions but still quiet and relaxing. Food was fresh and quite varied, everyone could find something for themselves. Special thank to Anastasia who made our stay super welcoming and friendly. She was incredibly nice and helpful throughout our stay, always ready to assist with anything we needed. I would definitely recommend it to anyone visiting the area!

Peter Janssens

First time in Greece and didn't disappoint, great hotel, amazing staff, helpful and friendly. There is a good variety of food 3 times a day, coffee bar, cocktails, wine and beer + all sorts of non alcoholic beverages. Everyday maintenance of the big and private pools (early in the morning, so you can dive in after breakfast 👍🏻) We went to look for peace, quiet and relaxation and we found it, thanks to the people who work there and made us feel at home after day 1. I highly recommend it.

Wayne Harper

Room and swim up pool where great, food was very average at best and very repetitive, staff where very uninterested and seemed to be more concerned about their phone than guests, also we booked on information than minibus from Filion Hotel bought you to Bali, this is not the case, there was no information on arrival, and certainly no real link with Felion hotel entertainment as it's a 15 minute walk in pitch black, we where very disappointed

Patrycja Rokita

The hotel is clean and very cozy, the staff cares about the well-being of their guests and the friendly atmosphere, especially Anastasia, who makes the best drinks and always greets you with a smile 🫶

Eitan Sarid

We arrived for a short 3-day vacation. Overall it was fine, everything worked as expected. Stalos is there... He is an amazing guy who does everything to make the vacation a success... Unfortunately, on the last day he broke his leg, it was very sad. We hope he comes back soon!

Per Axel

The rooms were spotlessly clean and well maintained, though they were really very small for the category. The hotel facilities were well cared for, with tidy common areas and a relaxing atmosphere. The bars were another highlight, offering a good selection of drinks and fast, attentive service. Main dining it was extremely crowded at peak times, but we always managed to find a table thanks to the attentive lady manager who made sure everything was organized smoothly. Also big bravo to Nikoleta at Asian cuisine she had an amazing presence, full of energy and charm, with humor and wit that could light up the entire room. Honestly, she was more entertaining than some of the actual animators. Outside of the restaurants, we also want to highlight the lifeguards, who were truly excellent attentive, approachable, and always making us feel safe.

Christina Eroglu

Amazing Stay at Atlantica Beach Resort – Especially Thanks to the Animation Team! I recently spent a week at Atlantica Beach Resort with my 11-year-old son, and we had an absolutely fantastic time. The resort itself is lovely – clean, well-organized, and in a beautiful location – but what truly made our holiday unforgettable was the incredible animation team. From the very first day, the animation team went above and beyond to make us feel welcome and engaged. They were friendly, enthusiastic, and full of positive energy. The activities they offered throughout the day were not only fun, but also really well organized. Whether it was games by the pool, evening shows, or interactive activities, there was always something exciting going on. I’ve stayed at several different hotels before, but I’ve never experienced entertainment like this. Even my son – who can sometimes be hard to impress – was completely hooked. He looked forward to each day, and it was a joy to see him having so much fun and feeling included. This trip gave us wonderful memories, and I truly credit the animation team for making it so special. If you’re considering Atlantica Beach Resort, I highly recommend it – especially if you’re traveling with kids. We’ll definitely be back!

Jack Lin

Everything was great about the hotel except location. The beach is rocky and big waves. Not suitable for swimming in the beach. Best for families with children. Very child friendly! The pools are very good! Our kids loved the Water slides. Food is alright. Service is very good. People are really nice.

Yana Carlson

We had a wonderful stay! Our room was amazing with a beautiful view. Spacious for a family of 4. The service was great. Staff was attentive, kind and very pleasant. The food was delicious with lots of options for each meal. We made a reservation at Jasmine restaurant for our last night, and it did not disappoint! Definitely would stay again!!

Dasha Zdor

We had the pleasure of staying at this hotel in June this year, and honestly, it was the best holiday we have ever had. From the first minute we arrived, we felt relaxed, welcome, and completely at home. The food was really delicious. There was a big choice of dishes at every meal, with something for everyone. We also liked that allergens were clearly marked, which shows that the hotel really cares about the comfort and safety of guests. Even though we were travelling without children, it was nice to see that the hotel offers a lot for families. There is a mini club with activities from Monday to Saturday, and a slide area where kids can have fun and be active during the day. For adults, the hotel also offers many daily activities, like group fitness classes and sports games. It is a great way to stay active while enjoying the relaxed holiday mood. We also want to say thank you to the lifeguards, who were always at their posts and watching carefully. They were also friendly and helped create a good mood for everyone. In general, this is a perfect place for rest, fun, and staying active, and we are already looking forward to coming back.

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed by the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very old...having traveled a lot, my family and I are the first time we are so disappointed with a hotel, especially compared to Marmara...we did not have the choice of hotel compared to the travel agency (all the French being grouped together in this establishment) but really very disappointed hotel to be completely redone!!!! The drinks are disgusting!!!!Water!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt to the new restrictions! I will not recommend this establishment under any circumstances, whether it is food, room, service...not worthy of a 4 star!

Rasha Haddad

Overall, the hotel was beautiful, spacious, and well-equipped. Although the food lacked variety, it was tasty. However, the main issue was with the desserts, as they were almost the same every day with no variety at all. Even the fruits were disappointing — a large portion of them were not fresh and almost rotten. The service was generally good, and room service in particular was very good. The activities were average. The room itself had a great location — completely isolated from noise — and the bed was very comfortable, which made the stay more relaxing. However, I have a major concern regarding one of the receptionists who acted unprofessionally and rudely towards a guest filling out the check-in form. The situation was quite strange and unacceptable for someone working in customer service to treat a guest in such a manner. Other than that, I would rate the hotel as less than four stars considering the level of service. Additionally, we were charged an extra 10 euros per night just because it is listed as a four-star hotel.

Bjørn Erik

We would like to express our satisfaction with the hotel. The culinary offerings, staff, and child-friendly environment were all exceptional. We anticipate returning for a visit next year. Thank you for providing an outstanding week.

Adam Pachla

looks nice from the outside. However when there was a small fire they couldn't find the fire extinguisher for 15minutes that led to a big fire. Good organization during critical situations is what separates a good place from those pretending to be one.

keelan sawbridge

I Went In September I Had A fantastic time with my family i made friends with all the staff and entertainers. Me and The man who worked at the reception got along very well his name was Petros and He was So kind and brought alot of joy too the table the food and entertainment was very good and the location was perfect as the beach was a 5 minute walk. The water slides were fantastic i highly recommend this place.

Juliana Siok

Loved our experience. The staff was beyond kind and helpful. Clean, great food. Would come back!

Bridget O'Donoghue

Great location, and lovely staff, the kids were well taken care of and the buffet had something for everyone. One word of warning, the beds were extremely uncomfortable

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Xen

Difficult to give overall score. Room was ok for fam. of 4 (2 kids), spacious, good a/c, nice view, large fridge, clean, comfy beds. Many pools, clean water. Close to the beautiful beach. BUT no mosquito screens on windows of the rooms and a/c is too strong for kids to sleep under whole night so we could not open windows during night because there are too many of little buggers coming in and it was difficult for us to sleep there. Meals offer in restaurant is ok-ish but drinks are very limited and for all inclusive offer it should be better. Also, very stiff staff and rules in restaurant - no barefoot, plates taken away while still eating, no taking cups of coffee outside cafe terrace. Military drill. It's not that we'd take bloody cups in the plane and run away with them, just wanted to have coffee in the room and not from horrible plastic ones... So, pls consider having a little bit more flexibility, improving drink offer and installing mosquito screens/nets on windows.

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

lol

the owner of this hotel has to be put in jail because this hotel doesn't deserve even one star the food it's terrible I wouldn't give that to my dog the drinks are cheap like the hotel that they are.Its a pity that you go in holiday to find something like that

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Sergiu Anghel

I stayed at this hotel for a week! Everything was excellent! The rooms are clean, spacious, and modern! The pool is spotless! The food is very good, and no matter what you like to eat, you’ll find something! We arrived on the first night after midnight, and we were served something from the previous dinner—very thoughtful! The staff is very friendly and helpful with any information, and they serve you with pleasure! The drinks are amazing, all the cocktail recipes are delicious—this hotel is the perfect location if someone wants to visit the island of Crete. Everything is top-notch!

Terezie Tesařová

This hotel was one of the best I've ever been to. I wasn't expecting any luxury, but it was luxury. The incredibly nice lady at the reception greeted us with a smile and explained everything, answered all our questions, and checked us in at 12 noon, even though check-in was from 3 pm. The breakfast and dinner were fabulous, I think everyone can choose. It was quite strange that there was no drink included in the price of dinner, but that's apparently common in Greece. We were having a problem with the air conditioning after 10pm and the hotel owner came within a few minutes and quickly fixed everything. The owner even tried to speak Czech with us, which was a very pleasant and very nice gesture. The rooms were cleaned regularly. The staff was helpful. From the lady at the bar, the waiter, even the cleaners. The only negative thing was that when we asked for breakfast to be packed, because we were going on a trip, the lady at the reception brought us a really small portion for two people, it wouldn't have been enough for even one of us. I'm not the type of person who would regularly go to one hotel, but I dare say that I would happily return to this hotel.

Arina Zaviyalova

Advantages: 1. Great location between two main beaches and a grocery store nearby. 2. Nice view both from the restaurant and a room. 3. Very friendly service at the bar. 4. Nice food choice at the breakfast and dinner. Disadvantages: 1. The cleaning quality was below average. 2. There are strange rules for using the pool - 7 AM to 7 PM only. Then they switch on some lamps and filters, so it can be dangerous for your health. 3. It is hard to choose a room based on the pictures. We wanted to book a room with a shared pool on the first floor near the bar. But turned it that its name is "Shared Pool" not "Swim Up" - don't make the same mistake as us. 4. We had an early excursion one day and ordered a breakfast to the room. The breakfast was terrifyingly poor - only cakes, cookies and some toasts with jam and butter. 5. The checkout is at 11 AM, and you can still use the pool after that, but the shared shower room was always occupied by other tourists. 6. At the end of our stay our friends found several cocktails added to their bar bill that they've never ordered. Also, be aware that the cocktails missing in they system they add to the bill under another name. At least, it's the story the barman told us.

emma o neill

Great stay in Bali, we had a private pool which really made the difference. We ate outside of hotel most night but all the staff in the hotel were lovely and in Bali in general. Highly recommend the pool upgrade

Axel Lippert

Arrived yesterday in the morning, had to wait for the room (my problem, I know!), but while waiting for four hours at the lobby nobody ever though of maybe offering some water or giving an update about the room. The rooms are nice, modern and clean, but they are all facing the pool, so when you're on the balcony you sit without privacy like in a shop window. The music at the pool plays from 8 till midnight, meaning you have no second in silence, even in the hotel room with windows closed. The few sunbeds are reserved by people with their towels from early morning on or even the evening before, don't expect to get one. The food the first evening was average in best case, very bland and not hot. Hopefully the situation improves during our stay, otherwise I feel like I was deceived by the pictures and reviews.