Madeira

Pauline Weston

The staff here are excellent. I feel so looked after. Manuela, Anna and Angela are exceptional. Nothing is too much trouble for them. I have a dietary requirement and Manuela talked me through the menu. Fantastic 😍 Hotel is beautiful and it's a great location overlooking the sea. Food is excellent and plentiful. Highly recommended!

Angela Sovereșan

We've have spent a week here and we had the best time. The location is amazing, right next to the beach. The two younger women at the reception were incredibly helpful and friendly and made sure we had a smooth check in and welcomed us so warmly. We appreciated their help regarding different informations about the resort policy and local transportation. We were welcomed with a taste of their local wine, which was so good, we bought three bottles to bring home 😅 The room was big, clean and nice. The bed was so comfortable and the view was just the best. The food and drinks (you have to try their sangria) offered were diverse, with different a theme for each day. I am a vegetarian and i must say that i had plenty of delicious food to eat, so if you are one too, i wouldn't worry. The staff in the eating area were also very friendly and helpful and made sure we had a pleasant experience. The terrace is big and nice, holding an amazing view. I really appreciated the dedicated smoking tables here, which are far enough from the others so you don't disturb the non-smoking guests, but still have an amazing view. They also have a nice pool and plenty of chairs in the pool area, as well as a sauna. All in all we had an amazing experience and will definitely choose this place if we get a chance to come back to Madeira. Special thanks to the hard working staff! ❤️

Bjarne Toft Sørensen

The food is bland and most of it is not prepared in the kitchen but from frozen or canned. Location is beachfront and while the sound of waves at night is very pleasant - you don’t have easy access to public transport (you need to climb lots of stairs) and the beach is not fit for bathing. The included drinks are so-so - Pepsi and Ballantine and the local lager. If you want a better quality they have those on display but at a 25 EUR surcharge for five upgrade tickets. Rooms are dilapidated with broken mirrors, no coat rack and a left-behind kitchenette from when the hotel was not all-inclusive. Low water pressure. OK beds. TV of no use due to pixelation and Portuguese-only channels. Wi-fi was good. Staff try hard to compensate for the poor quality. Pick a hotel on the main road instead.

Георги Mineff

This is the second time we're staying here and I am extremely disappointed. First time when we were here with my family 9 years ago it was a wonderful experience, but this time I am straight up disgusted. The hotel is crying out for a major renovation, the rooms are dirty, the quality of the food is beyond criticism. Most of the staff do not speak English at all because they are from Asian countries such as India, Pakistan, Indonesia etc. The receptionists are not particularly adequate, they cannot provide accurate information about almost anything. Upon check-in, we found hairs in the bathroom around the sink, as well as on the sheets. The shower is broken and leaks, there is no plug for the bathtub, which I would not use anyway because it is extremely dirty and disgusts me. During our vacation, the hotel was undergoing noisy renovations at hours when people are supposed to be resting or taking an afternoon nap. We are not paying to be on a construction site. We have traveled over 6000 kilometers to rest and I receive questionable service. I wish luck and success to everyone who is planning a vacation in this hotel. I DO NOT RECOMMEND. P.S.: Don't expect AC in your room. Best that you are getting is a fan. Also the photos from their website are at least 8 years old. It doesn't correspond to the reality at all. If for some reason you decide to visit the hotel - take some power strips because there are 2 sockets in the room, one of which does not work. The TV is at least 10 years old (not smart TV), doesn't have many channels, all are in Portuguese, and don't expect "extras" such as Youtube and other modern platforms from this century.

Louise Elaron

⭐⭐⭐⭐⭐ We have just returned from a wonderful stay at Pestana Ocean Bay Resort and would like to say a special thank you to Manuela Garanito. Manuela is quite simply one of the nicest waitresses we have ever encountered. She went above and beyond to make us feel welcome and accommodated throughout our stay. Nothing was ever too much trouble, she always had a warm smile on her face, and her kindness and professionalism made a real difference to our holiday. The hotel itself was lovely, the food was wonderful, and the location is absolutely incredible, with beautiful views and a fantastic atmosphere. We would not hesitate to stay here again and would highly recommend it to anyone visiting Madeira. A heartfelt thank you to Manuela and all the team for making our stay so memorable. From Nikki, Judy (88), Louise and Olivia

Scientific Solutions Systems

Hotel located in amazing place - between Câmara de Lobos (I recommend promenade walk) , near black stone long Praia Formosa beach (ultra-luxury Pestana CR7 Residences co-owned by Christiano Ronaldo are to be built) with a stunning view on Cabo Girao and great Funchal city on the other side (also 2hrs walk through promenade with tunnel in the cliff is recommended). As for the hotel: great friendly service, fresh delicious food, drinks in real glasses (not near swimming pool - but it's normal) made of natural fruit juices (not some chemical concentrates), and brand alcoholes, clean rooms (not most modern nor super luxury, but cleaned every day). Wifi working flawlessly. Moreover, live music/karaoke near the pool bar was one of a kind... Only when more people are in the room: foldable and added beds should be of a better quality. To put a long story short: it was one of better hotel stays. Cordially recommend.

Trace Gifford

Rooms were fine , cleaning was a little haphazard. Some cleaners better than others. The tea/ coffee facilities weren't filled up daily which I thought was strange. The food was really good. Plenty of choice and was always hot. Hubby was quite pleased with the choice of puddings and I was impressed with the salad bar. Pools were clean, sunbeds always available but some folk choose to ignore that the lower pool was adults only as was the jacuzzi, luckily there weren't many kids but it might have upset a few folk otherwise. The cleanliness of the pool toilets needs to be done more often too. They got smelly and ran out of toilet roll by early afternoon. The staff were really friendly. We had a good holiday and the points that I have raised were minor and wouldn't put me off recommending the hotel.

Matt Firth

Had a week here as part of Jet2 package and we were really impressed. The rooms were comfy with everything we needed including aircon, safe, toiletries and pool towels changed every day if required. Vibe of the whole hotel was really nice and never felt too busy with lots of options of where to go from tree shade cafe/snack area, to busier main pool with swim up bar or lower quieter pool area. Never a problem getting sun loungers or sunshades and normally served straight away for drinks which were all decent quality from local Coral lager to branded spirits (although some premium spirits/cocktails were only available to higher banded guests but not a problem for us). Entertainment was also great if you wanted it, foam pool party (a lot better than it sounds!) and karaoke were particularly good fun. Good location to easily get down to the promenade and beach down a lift - beach was mainly steep into the water and stony but still nice for a swim. You could walk all the way to Funchal (east) or the lovely harbour of Camara De Lobos (west) if you wanted to but also we used the free shuttle to Funchal which was a big coach so enough room for everyone. The food and service was always excellent, quick service when entering the restaurant to provide drinks while the choice and quality of food at the buffet was really good and plentiful. We were a group of 6 but could always easily get a table together as required. Snack options were good, we all particularly enjoyed making our own stacked burgers with all the trimmings. We also made use of the pool table and crazy golf which were a bit tired but still good fun, too for us to try the tennis though!

Martin Nosek

We enjoyed our stay in Pestana. With all inclusive you won't be missing on any food or drinks. Whole place is very clean and safe. Staff is super friendly and hotel offers quite a number of activities including tennis court,table tennis and minigolf. Our room was vey spacious and had a great view on the ocean that's on your doorstep. Although the hotel has 11 floors everything is very accessible by a lift but this can be challenging for people with limited ability. Location is great too with few extra steps down to the beach promenade. We also rent a car right within the hotel and it was very straightforward for reasonable price. We would recommend to everyone who wants to have great holidays and spend a few days in paradise.

Paul Grubb

We stayed at the Pestana Royal for seven nights on an all-inclusive basis during our first visit to Madeira and thoroughly enjoyed our stay. The hotel is located just outside Funchal, which turned out to be an excellent base for exploring both the city and the rest of the island. 🏝️ Although it's not in the centre, getting around was easy thanks to the regular Number 2 bus, the hotel's complimentary shuttle bus, taxis and Bolt. 🛏️ Our Deluxe Sea View Room was spacious, spotlessly clean and had a lovely balcony overlooking the pools and the Atlantic. The décor is more traditional than modern, but everything was well maintained and comfortable. 🍽️ One of the biggest highlights was the food. The buffet offered an excellent variety at every meal and the quality was among the best we've experienced at a four-star all-inclusive hotel. We also tried both à la carte restaurants. They were enjoyable, although we actually preferred the choice available in the buffet. 🍹 The drinks selection was also very good, with branded spirits, cocktails, local Coral beer and self-service soft drinks, tea, coffee and wine available throughout the day. 🏊 There are two outdoor pools, each with its own atmosphere. The upper pool is livelier and close to the Pool Bar, while the lower pool is quieter with lovely sea views. We also appreciated that the hotel genuinely enforced its 9am sunbed policy, so finding a lounger was never a problem. 🎭 Every evening there was entertainment, including singers, musicians and karaoke. Some acts were naturally stronger than others, but overall it created a relaxed and enjoyable atmosphere after dinner. During the day, the animation team organised activities such as pool games, quizzes, pétanque and even regular foam parties, which were very popular. 💆 The hotel also has a good range of facilities away from the pools, including a spa, indoor swimming pool, gym, tennis and football courts, mini golf and a children's play area, so there's plenty to do whether you want to relax or keep active. 😊 Throughout our stay the staff were consistently friendly, welcoming and helpful. Reception made a great first impression by storing our luggage, giving us our all-inclusive wristbands immediately and then ringing us when our room was ready earlier than expected. The hotel was also exceptionally clean throughout our stay. 🚶 One feature we particularly liked was the lift down to the seafront. From there you can easily reach the promenade, Praia Formosa, several cafés and bars, and enjoy some lovely coastal walks. Outside the front of the hotel you'll also find supermarkets, restaurants and the Forum Madeira Shopping Centre within walking distance. 📍If you're looking to stay right in the heart of Funchal with everything on your doorstep, there may be better options. However, if you want a relaxing all-inclusive hotel with excellent food, plenty of facilities, friendly staff and easy transport links for exploring Madeira, we would have no hesitation recommending the Pestana Royal. 🎥 We've also produced a detailed video review covering the hotel, rooms, food, bars, entertainment, facilities and the surrounding area. As Google no longer allows YouTube links in reviews, simply search "Pestana Royal Cledwyn on Tour" on YouTube to find our full review.

Benedikt Karpati

I just drove here half an hour to do a site check. An unfriendly guy at the gate told me i need to book a room online and then i can have a look. I wanted to discuss group options, wanted to see if they have boardrooms. Nope. You need to trust a picture online and book online. Your not allowed to look. Or even just go to a reception and ask for booking options. So thats obvioulsy not made for business at all, more for leasure one time tourists. Even if: very unprofessional. He told me: "everywhere in the world you need to book first before you can have a look." Welcome to professional hospitality!

Little Lady

The property is very big. We stayed in one of the sea view suite rooms and it was lovely. The room was really big and had the most fabulous view of the sea from the balcony! This is like a small village with own swimming pools, restaurants, shops, parking places, the marina, bars, promenade, beach and even church!! Perfect for a quiet holiday. If you are looking for nightlife this isn’t the place for you. We enjoyed the sea pool and terrace during the day and were lucky to have some good weather! The surrounding area is fantastic for hiking. We had a hire car for the week, which was a great way to see the island, and to get to the hotel from the airport. A nice thing was that we were greeted with welcome drinks at reception. The staff and service were very helpful and friendly.

Jean-Luc Winkler

Very nice Resort with a beautiful view from some of the rooms over they bay or little harbour. However the staff (especially the older ladies at the restaurant) is not really polite. The younger staff is very kind and willing to make your stay a great experience. Very good location to start a hike to the east end of the island and to rent a kayak tour to paddle the bay.

Afton Bierlich

Quinta do Lorde resort was fantastic. It surely exceeded our expectations even for a short stay. We wished we would have booked longer. They allowed us to check-in early upon request, offering friendly service accompanied with a welcome drink. They also were so nice as to upgrade our room without request or charge to a beautiful sea view room. We couldn’t have gotten luckier with our stay. They also offer a number of pool amenities along with a private stone beach. The marina was one of the best parts with a little market and the BEST diving center in Madeira. You never really need to leave the resort.The only improvement could have been the food. It was by no means bad food, but not as traditional tasting as other restaurants in Madeira. We would definitely recommend this beautiful but quiet getaway!!!!!

Yaacov Ozer

This excellent hotel was a real gem in our trip to Madeira. The hotel itself has a big territory, private beach with a pool with ocean water ( and also a regular pool in the territory). We had a suite, which was very nice, big, with comfortable bed and huge bathroom. The hotel offers a free parking, and it is better to have a car if you are staying here, it is far from anything else. Breakfasts are good, some time the refill of the food is coming late, but in general there is nothing to complaint about. You can have a breakfast on the balcony with a spectacular view to the ocean.

Marielena Sanders

First impressions when you enter the hotel are really good. The reception area is wonderful, with great sea and pool views. It is very clean, and the staff are friendly, welcoming, and helpful. Our room was on the 9th floor. It was very spacious and clean, with a small balcony offering side sea views. The shower leaked, and the towels were not always replaced, but apart from that, the room was spotless and quite comfortable. I was pleased we had a room that didn't face the pool, as some rooms overlooked the restaurant area and you could see straight inside them. Unfortunately, the pool area is what ruined my experience at this hotel. It was far too small for the number of guests staying there. The sunbeds were uncomfortably close together, and the pool was full of rude people playing ball games. It was neither relaxing nor pleasant. What frustrated me most was people reserving sunbeds from 7am. The same people every day would claim a large section of the pool area and leave towels on the sunbeds all day, even when they were away for hours. There was no lifeguard or member of staff patrolling the pool area to manage the situation. I was very pleased to see that every night they power washed the pool area and sunbeds, so great big plus for cleanliness! Another issue we had was with the restaurant. The food was okay, but nothing special and certainly not what I would expect from a 5-star hotel. The Atlantico, the main restaurant, was always extremely busy, and the queues were terrible. There were lots of children running around, touching food and putting it back, which was very off-putting. The food itself was repetitive and lacked variety. The speciality restaurants were also disappointing. They offered set menus and, again, there was nothing particularly memorable or high quality. The entertainment was hit and miss and, again, certainly not 5-star standard. The outside bar area near the sports bar felt more like an underground car park, with lots of concrete and very little atmosphere. Overall, this hotel is unfortunately not deserving of its 5-star rating and wasn't particularly special. The staff, however, were all lovely, friendly, and welcoming.

Iris

Fabulous hotel, All the staff were very nice and could not do enough for us. Food was excellent , lots of choice and good quality drinks. Perfect location on the promenade with lovely views from the hotel. It was my husband’s special birthday and they booked a table in their Madeira restaurant and provided a chocolate cake for us. The also placed a flower and birthday message in our room while we went down to breakfast. Madeira is a very pretty island, spotless and with very nice people

Paula

We had a wonderful stay at Enotel Lido Madeira, travelling together as a mother and son. From the moment we arrived, we felt very welcomed by the friendly and helpful staff, who made us feel comfortable throughout our stay. Our room was perfect for us, with two comfortable beds of a great size, making it ideal for our trip. We really appreciated the little thoughtful touches, including the two travel tags that were left in our room during the last night’s room service. It was a lovely gesture and a beautiful reminder of our stay. The hotel itself is beautiful, with stunning views, excellent facilities, a great location, and delicious food with plenty of choice. Every member of staff we met was kind, professional, and always willing to help. Thank you to everyone at Enotel Lido Madeira for making our holiday together so special. We created wonderful memories and would happily return in the future.

Mike Smith

We did a couple of nights here by default, and while there was nothing intrinsically wrong with the hotel, we wouldn't return by choice. You couldn't fault the cleanliness, service, or food, but it was just too big, noisy* and impersonal for what we usually go for. And, it's location isn't great for those with health/walking issues. The room was fine, but the bed was far too hard. Necessitating actually sleeping on top of part of the duvet for padding. The food choice and quality were very good. Though again, the huge dining hall resembled a cafeteria. The staff were very efficient and polite in removing finished plates etc. All this said, other guests who had also been plonked there by Jet2 due to flight issues, thought it was great in comparison to where they'd just checked out of which they'd picked themselves for their holiday. * the noise part, came from guests who I suspect were also dropped there in haste - Liverpudlians, going on the two shocking renditions of 'you'll never walk alone', who would ordinarily be at a lower grade hotel due to cost. And not believing their luck at free alcohol on offer - so caned it for all it was worth. Well, they were on their 'olydays!

Amish Patel

I don’t understand how Enotel Lido is rated as a 5-star hotel. In my opinion, it’s much closer to a 3-star experience. The food was one of the biggest disappointments. Most meals tasted like canned or frozen food that had simply been reheated. There was very little variety or quality, especially for a hotel that advertises itself as luxury. Another frustrating issue was that the hotel was extremely stingy with basic amenities. We were not provided with extra bottled water, even after asking. The worst part of our stay happened on the third day when my daughter turned 13. The hotel locked us out of our room and refused to let us back in until I paid an additional €300 for the remaining two nights because she had reached the age of 13 during our stay. I asked to speak with a manager before paying, but the staff refused and insisted I pay first. Being locked out of our room with my family over this was unacceptable and handled with no compassion or customer service. Throughout our stay, many staff members came across as rude and unhelpful, making an already disappointing experience even worse. I would not consider this a true 5-star hotel and would not stay here again. There are much better options in Madeira that offer better food, better service, and treat their guests with respect.