Dan Sullivan
I stayed at Plaza Beach House with my family of four during an off-season vacation to Crete. The hotel was as advertised and overall we had an exceptional time. Outstanding guest service was a standout highlight for our stay. All employees, from reception to restaurant, were extremely helpful, positive, and really good with kids. I would return and recommend for all families.
Tracey Matney
There is no spa/hot tub and the "heated" pool is still very cold. I was quite disappointed by that because of course in April the sea is too cold to swim. I expected to be able to relax at the hotel pool but it was very cold. There is another tiny pool which looks like a spa but it's for tiny kids.
I was also disappointed that the kitchenette did not contain many items needed for cooking and cleaning up. There is no dishwasher or dish drying rack, no cutting board or actual knives, even for cutting bread we bought. The countertop is very tiny so it made cooking quite difficult. We had booked a different resort with a full kitchen and they moved us here so that's why it was important to me.
The location is great though, right across from the beach and the sunbeds are very comfortable with big umbrellas and tables. Very quiet hotel overall.
They don't provide ice either, maybe that's a Greek thing, but I use a lot of ice in my drinks. So when I asked for ice at the bar, the bartender glared at me and scooped a few tiny scoops of ice into my cup. She seemed annoyed I would even ask.
Final thing, the shower is very weird. It's a small bathtub with a hose type shower nozzle but a tiny glass wall so when the water hits your body, it gets all your stuff and the bathroom floor and toilet all wet. Terrible design for a "4 star" hotel. No hooks for towels either, only the towel bar by the shower which gets all wet.
I will say, the front desk staff was very kind and friendly, helping with anything as best they could.
Maureen Ferguson
Mixed bag, room not great, issues with cleanliness, bathroom shower, & towels. Sunbeds a disaster. Location brilliant, hotel approx 40 mins from old town. Beach right in front of hotel. Service from staff excellent Sofia, Theo. & especially front of house. All the staff were lovely, but extra thanks would go to Mickail & Kalliopi. She was attentive, supportive, presentable, approachable. Nothing was too much of a bother. Courteous & polite. At all time very professional. An excellent asset to the hotel.
Yaniv Hoobian Schmal
we've been to the hotel for six days in August.
after I've made the order, i've seen some bad reviews regarding the rooms condition.
So we came a bit concerned.
But i can say just the opposite, the room we got was in a good condition. (sea view apartment)
It wasn't build yesterday, but everything was fine, and I absolutely don't think it's out dated.
The room was clean, and we had everything we needed.
The hotel location is good for many reasons, first it's beach, which is just across the street (also great service by the waiters there).
It's not far away from the old city, and you can find many stores and restaurants (check Manolis place) in the street.
It also has a private parking, which is located at the street near by.
the breakfast has variety of foods, and you also have custom made omelets.
Also the staff are very friendly and helpful.
Julia Milsom
Wonderful location near Rethymnon, walking distance but away from city noise, gorgeous beach and swam many times. Excellent service from an incredibly friendly and professional team. Thanks to you all for a great stay :)
