Tomas Musteikis
Pros: Quiet location surrounded by mountains. The swim-up pool is excellent, very comfortable, and a great place to relax. The hotel itself is not overcrowded, which creates a peaceful atmosphere. There is also a decent variety of food to choose from.
Cons: The staff often seem unhappy, as if they are working there as a punishment. This may be partly because the hotel operates with a very limited number of employees. In many cases, one person has to handle multiple tasks, so you may have to wait at the bar or for assistance. The cleanliness is also below expectations and could be improved.
jacqui loxley
This was our first all inclusive, hotel was nice and small, what we wanted. We had a swim up room, the room was massive and great for the 4 of us. We arrived late, and there were 4 plates of food waiting for us. However, no water, no glasses, no mugs to make a hot drink. There is a kitchen, but no crockery etc.
Bottled Water was free from bar, you had to ask each time, would've been nice to have a couple chilling in the fridge for you.
Food was ok, breakfast was the same, lunch and dinner varied slightly, we can't complain, we all managed to eat.
Drinks choice was small. Staff were ok, they lone work and do EVERYTHING, serve, lay tables, clear tables, lay out the buffet etc, so sometimes the wait for drinks was long, but not a problem.
Swin up rooms only get the sun until lunchtime, it is still on the pool until mid afternoon
The older guy in the evening (maybe Stellios) is nice enough, but strict. He busies himself so he does limited drinks, then dead on 11 clears you all out of the bar area back to your rooms. I understand drinks are til 11, but we were just having a nice evening playing cards, but you have to stop at the second and leave.
The day before we left we asked for a room for our last day, our flight wasn't until midnight, (advertised you can pay for one if they have them) we were told they wouldn't know until check out time at 11, (which is pointless as we still had to pack and clear out!), surely they know who's booked in. Anyway, the last day came and we were told we couldn't have a room, no problem, we understood, until we went on the website and saw there were room free that might and we could've booked one via the website, that was really disappointing.
The hotel is far away from anything, no shuttles (altho I believe their sister hotel does a shuttle service and comes past the hotel, would've been a nice touch)
We won't go here again, but we will return to Crete
Ugur Budak
* Noisy bathroom ventilation
* Air conditioning noise from outside can be heard inside the room
The bathroom is very old and dirty, the sink is clogged, and the water drains extremely slowly.
* If you want a quick snack outside of meal hours, the buffet only offers toast and biscuits.
* Water is the only healthy drink available. For example, there is no fresh orange juice.
* If you are used to drinking proper coffee, there is only instant/granulated coffee. Forget about drinking freshly ground coffee during your vacation.
* If you want a cocktail, there is no staff at the bar. A single staff member tries to manage the entire hotel. If you manage to spot them at the bar, you can request a cocktail—though seeing the look on their face will make you regret asking. They are never friendly.
* If you’d like an ouzo with your dinner, it is either impossible or you have to wait in front of the bar for a very long time for someone to show up.
* Quite boring for children. There isn't even a tiny kids' corner, a few books, or a few toys.
We emailed our complaints to the hotel on the very first day and asked to transfer to their partner hotel. The reply we received was simply: "We will improve ourselves." They completely ignored our requests.
The chairs in front of the bar were damaged and tore both my wife's and my clothes. We showed this to the staff; they quickly took the damaged chairs away, but they never apologized or tried to compensate for the issue. Purely because of their lack of courtesy, I emailed the hotel with photos requesting reimbursement for our ruined clothes. The hotel didn't even bother to reply. (The email address was correct, as we had communicated through it before.)
I definitely do not recommend this place to anyone.
Sofia Holubovska
The staff is always very pleasant and helpful. The food is delicious, there is a large selection but almost every day it is the same. The hotel is located among the mountains, remote and in a peaceful atmosphere.
Ricardas Kalinauskas
Excellent hotel with amazing smiley staff . We had a fantastic Suite for a week and we enjoyed all the facilities including the spa massage. Fine pools
