Silva Beach Hotel

Carl

The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Jon Sall

Staff are 100% focused on providing a good holiday experience. All inclusive buffet is very good with a nice variety each day. Room are clean and tidy with plenty of space for 2. We had room 448 which was in an excellent location with a main pool view and a distant sea view. My only problem was the entertainment team have a very poor karaoke microphone, Everybody sounded muffled which put people off having a go. This is a very easy fix, so Silva Beach Entertainment team - sort it and improve your guest experience. I would recommend the Silva Beach Hotel for an all inclusive Crete vacation 👏👏👏

Ranio

Nice location, good variety of food, beaches and facilities were close and clean. Service very friendly and quick (they prepared a cold platter for us in The room as we arrived late and skipped dinner). Overall the rooms and The resort would deserve a facelift but it’s a minor detail. note: all inclusive is only until 23.00 but it’s not an issue as nightlife in The resort does notmally not go on till late

Tracey Tester

we still have a week to go. don't believe the sunbed rubbish. Sunbeds still around at 8am may not be A1 location, but both pools are great for toilets and bars etc. Food is great lots of choice, loads of salads and pasta as well as different meats every night cooked in front of you. All staff work really hard. Noticed Yulia waitress in main restaurant, never stops I would like her vitamins to take. Would have given 5 stars but floors around pool and bar not cleaned enough.