Ammar Hattab
Review for Silva Beach Hotel, Crete (7 nights stay in August 2025):
The hotel could easily have received 5 stars from me, but there were a few details that held it back.
Location & Facilities:
The hotel is very well located, right in the middle of the shops and markets, with many cafés and car rental offices just across the street. The building itself is old, and so are the rooms, bathrooms, pools, and the sunbeds/chairs. Everything feels dated, but still clean and functional, so it doesn’t really affect the overall experience.
Cleanliness & Housekeeping:
In general, the hotel is clean and the housekeeping service is good. However, I had to ask personally for fresh towels, which wasn’t a big issue.
Restaurant & Food:
The restaurant offers a wide variety of dishes, mostly European cuisine, which should satisfy most guests. Sometimes you need to wait around 5 minutes to get a table, but this is actually well-organized since tables are assigned according to the number of guests—unlike other hotels where two people might occupy a table for six. Drinks are fine, but not everything is included in the “all-inclusive” package. For example, iced coffee and mojitos are extra. There is a clear list of what is included and what comes at an additional cost. Drinks are available until 23:00; after that, even soft drinks like cola must be paid for.
Room & Comfort:
The room had air conditioning, which worked well. The TV didn’t work, but honestly, who cares about TV when you’re on holiday?
The safe in the room has to be rented by the day. I think it's 3 or 4 euros per day.
Staff & Service:
This is the main reason I would return to Silva Beach Hotel. The staff are very friendly and go out of their way to make guests feel welcome. However, there was one negative exception: an older man working at the second pool bar (near the beach) on Sunday, August 24, 2025. He was extremely rude. When I reached for sugar placed above the coffee machine, he shouted at me and made me wait 10 minutes in line just to get sugar—something freely available everywhere else in the hotel. The same man was also impolite to four other families that day, even refusing to serve drinks without reason. Honestly, this person is a disgrace compared to the rest of the hardworking and polite staff. He should be placed in a role without direct contact with guests.
Overall:
Despite this one unpleasant experience, I had a good stay. The hotel is clean, well-located, with good food, and staff that (with one exception) are excellent. Without that negative encounter, this hotel could have easily earned 5 stars.
Amanda Morling
Beautiful hotel with accommodating staff, pools are excellent and food is good with lots of choices. It’s very typically what you would expect from an all inclusive. It was situated in lovely location, loads of shops . I had a lovely stay .
Tracey Tester
we still have a week to go. don't believe the sunbed rubbish. Sunbeds still around at 8am may not be A1 location, but both pools are great for toilets and bars etc. Food is great lots of choice, loads of salads and pasta as well as different meats every night cooked in front of you. All staff work really hard. Noticed Yulia waitress in main restaurant, never stops I would like her vitamins to take. Would have given 5 stars but floors around pool and bar not cleaned enough.
Gibeon Wijlaars
It is the people that make the place lovely. Although the rooms could use some maintenance, the employees are very friendly and open to the guests so you feel very welcome.
The food is good and we didn't need to reservate the Italian and Burger Restaurant long before. In the Minoan Restaurant all the meals are buffet.
The only anoying thing is made by the guests by the usual towel blocking from chairs at the pool. We still could come at 10am and had a choice where to lay down. It totally didn't make any sense.
Although the entrance in the sea is small and steep, the seawater was very clear and a little bit out, there is the home of a big turtle that lives there.
This hotel is at least in Cretean Style instead of concrete modern style.
Stan Servat
Don’t bother upgrading your room to the most expensive spec. Payed an extra £360 and wasn’t even better than a standard room which other family members were staying in. We did ask at reception but they told us we can’t move rooms as hotel was full. I would also would like to say how miserable the older chap at the beach bar was and this was mentioned by everyone we spoke to on holiday. We have payed for all inclusive and at times would only let you take1 drink max. I was asking for 2 orange juice one for my partner and one for me and was told I was only allowed one but served the person after me 2 drinks. Hotel location was good and had everything you needed near by. Overall with the rooms, food and some staff I won’t be coming back to the hotel as I had a poor overall experience.
My Booking
