kate mckenzie
A wonderful hotel with a very warm atmosphere 😊
The rooms are comfortable and clean, the hotel area is well maintained, and the staff are always smiling and attentive. The food is delicious and varied, with a large selection of dishes for every taste.
The animation team are true professionals! Very active, positive and friendly people. Every day there were lots of развлечения, dances, games and evening shows. Thank you for a wonderful vacation!
Grant Burton
Beautiful hotel. Two pools, one chilled and one more noisy so a good vibe for everyone.
The staff are absolutely brilliant especially the entertainment team who work tirelessly on the fun activities and are always very friendly.
Lovely holiday!
Sándor Horváth
We spent 8 days and 7 nights at this hotel, and unfortunately our experience was extremely disappointing.
From the very beginning, it was clear that the reception staff were unfriendly and not helpful at all. The room we received had no soundproofing whatsoever, and when we arrived at night, the terrace door had been left open. It had rained, so the water was standing on the tiles inside the room, and we had to clean it up ourselves. We were placed on the ground floor, where the view was just a fence of the neighboring hotel, and people could easily see into our room. From 10 a.m. until 11 p.m., loud music was playing from the neighboring pool and stage area, with heavy bass. Every morning at 6 a.m., a Turkish prayer was broadcast loudly through speakers, which woke us up without fail. There was a gap of about 3 cm between the door and the frame, and we could hear absolutely everything from the neighboring rooms - even people using the bathroom. Each day, we received half a roll of toilet paper for two people and one bottle of water. The floors were never mopped, no dusting was done, and the shower was in poor condition. There is a safe in the room, but they charge 2 euros per day for it, and if you don't pay, they take no responsibility for anything that goes missing. The internet is also charged separately, 2 euros per day. Another completely unacceptable incident also happened:
One day around 10 a.m., someone started knocking on our door. The "Do Not Disturb" sign was hanging outside, and we were in the middle of getting dressed to go to the beach. We said "just a moment," but the knocking continued more aggressively. When we opened the door, three grumpy men in work clothes were standing there. Without any proper explanation, one of them said in a rude tone: "telephone control," and they forced us out of the room and entered without giving any reason. This behavior was extremely disrespectful and unacceptable. The food was also very disappointing. Breakfast was the same every single day: eggs, yesterday's cheese and cold cuts that already looked questionable. Lunch typically consisted of three options: pasta, rice, sometimes fish, and tasteless grilled meat. Dinner was occasionally slightly better, but not always. The desserts looked nice, but most of them tasted almost the same. Fruits included watermelon, grapes, and moldy plums. The alcoholic drinks were just acceptable, but the beer was very weak, almost like water. The coffee from the machine was terrible. The pools and "services" were not enjoyable either.
There are two pools (not counting the one with the slide). One was so cold that hardly anyone used it, and the other was heated and therefore crowded, mostly with children. At the pool bar, a man repeatedly and aggressively offered massages. Even after we said we were not interested, it was very difficult to get rid of him. He was arrogant and pushy, and many other guests were clearly uncomfortable with him as
well. There is no disco room, daily programs are rare or low-quality, and the evening shows were not impressive - the only acceptable performance was by some African acrobats. The beach is about 800-900 meters from the hotel.
A tractor with a trailer takes guests there, but we preferred walking. The hotel's designated beach area itself was not bad; snacks and beer were available, and the man working there was polite and pleasant. The sea was warm, but a river flows into it nearby and brings a lot of trash, so it's not unusual to see plastic bags floating around you. The hotel shop is very expensive, but there is a bazaar nearby where you can buy the same products for much less. However, the sellers there are very aggressive, especially during the day when there are fewer customers - they try to pull you into their shops, which is very uncomfortable. At night, when there are more people, this is less of an issue. Overall, we are extremely dissatisfied with
this hotel.
We will definitely not return, and we cannot recommend it to anyone.
Brooke Broom laird
Refused to change the mattrace in my room the bed smelled strongly of urine the cleaner came in and just changed the bedding event tho i have stripped the bed and u could see the urine i had gotten there are 2am i went to get in bed at 3am and smelt it so i went to reception in the morning and thats when the cleaner came in later i went to lay down and with in a minute i could smell it strongly i went back down to recption and explained it again and someone came and flipped the mattrace and re made the bed i took the bedding off when he left and it was still the same mattrace i went back down and they are saying they cant change it and to come back in the morning because the cleaners left at 5 event tho i had gone down that morning and explained it but they expect me to sleep on a bed that smells of urnie all night and not only that but the room is dirty all over they hadent cleaned the room properly it was filthy with dirt and hair everywhere yellow staines everywhere there is a nail in one if the chairs and the balconey wasent cleaned the shower drain still had clumps of hair everywhere the bedding was dirty and the floors turnt my white socks black oh and the phone in the room isnt connected so everytime you need something you need to go to reception
Shadan Alkhafaji
Overall, we had a great stay at the hotel. The best part was definitely the staff, especially the Animation Team and Kadir – they were very friendly and always helpful whenever we needed anything.We also really liked the evening activities! The food tasted good, but the main dishes were a bit repetitive.
