BigTdeluxe
It's overall a very good hotel. It's got some very good improvements over the last couple of years, but still some things to fix.
Our room was amazing, great view, could use a little more interior and a couple of decorations. The bathroom needs renovation and the water pressure is soemwhat low. You sometimes noticed, the cleaning staff didn't detail clean the sink or bathtub, but overall they were always nice and cleaned the necessary things.
The food is good most of the time, but there are some things they just can't do. As a german: the bread is "meh", potatoes could use a little more salt but if you like the greek food you'll be happy.
The cocktails are somewhere between bad and average: All of them get the Job done, but apparently the Barkeeper Puts the Same booze into All of them. You notice a difference between the cocktails the ones you pay for and the ones that are included (about half of them are).
The pools are good and you always seem to find a Spot at one of them.
The Service staff at Pool bar and restaurant are always super nice and helpful, can't complain about them at all.
Now for the only thing that REALLY bothered me: The dishes, especially the plates aren't always clean, they sometimes have spots or food residue on them that wasn't cleaned entirely. I just grabbed another plate in those instances.
The WiFi is pretty much nonexistant outside of reception, Bar and Restaurant.
You get a lot of bang for your buck here, I'd totally give 5 Stars if it weren't for those minor issues.
matas Mik
Very disappointing stay
Unfortunately, this hotel was a major disappointment. The location is far from both the sea and the main city center, which makes getting around inconvenient.
The food and drinks were especially bad. Honestly, I haven’t experienced such poor-quality food and drinks at a hotel before. The quality was nowhere near what I expected, and it was difficult to enjoy meals or drinks during the stay.
Overall, between the inconvenient location and the extremely disappointing food and drinks, I would not recommend this hotel. There are definitely better options available.
Yuliia Zhadik
I would like to sincerely thank the entire staff at Hersonissos Village for their incredibly warm welcome, care, and genuine attention to guests. We vacationed here as a family and had so many wonderful experiences.
Special thanks to the waitresses Olga and Victoria. For us Ukrainians, their attention, kindness, and support were especially valuable. Who else but Ukrainians can understand what we’re going through right now? Amid the war and constant tension, a vacation like this is extremely important, as it helps us recharge and restore our inner strength.
Thank you for your sincere smiles, care, attentiveness, and the atmosphere in which we felt like welcome guests. It’s people like you who make a vacation truly unforgettable. We’ll definitely be back to visit you again! ❤️
Trevor Larvin
Loved our stay here and would stay again.
Food was excellent, nice sized pool with great views and fantastic staff.
Town is a short walk away and the HaBeach bar is a must
Elisabeth De Graeve
We had an amazing time in Crete, but unfortunately, this was not thanks to the hotel. We actually rented a car because we really couldn’t enjoy spending time by the pool at the hotel.
Honestly, the pool was not clean at all. The edges were green, there were little bits of dirt floating in the water, and it simply didn’t feel cosy or well maintained. It looked as if it wasn’t cleaned properly. And don’t even get me started on the sun loungers…
You also have to know that there are two swimming pools, because this is not even explained to you at reception.
Speaking of reception: the woman and the young man were extremely friendly, but the older man was a completely different story. My sister was having a video call in the lobby and was told she couldn’t do so because he was working with numbers. It was especially the way he spoke to her that was unpleasant.
For a four-star hotel, you also expect fresh towels every day. The pool towels are only changed every three days, and the regular towels every two days.
The food was nothing to write home about either, especially lunch — definitely not our favourite. The cutlery and glasses smelled bad and looked dirty. We didn’t even dare to drink the water because it had a strange taste.
Our room was always very clean, and the housekeepers were incredibly friendly, but unfortunately, everything in the room is very outdated. The toilet was crooked, the shower curtain was loose and hanging crooked as well, and the shower gel and shampoo came from a dispenser.
And all of this for a four-star hotel.
During the day, cocktails are not available, and once they are available, there is only a limited selection. The man at the cocktail bar, however, was absolutely lovely and incredibly friendly!
The hotel is advertised as being close to the beach. That might be true as the crow flies, but in reality, you have to climb a hill to get back to the hotel.
They also promise rooms with sea views. Yes, you can technically see the sea… but only through a tiny gap, because all the buildings in front of the hotel block most of the view.
On a hot day, air conditioning in the restaurant would also be very welcome. There is so much glass that it gets extremely hot inside.
Unfortunately, we won’t be coming back. It’s a shame, because there are definitely some wonderful people working there.
But a huge thank you to the housekeepers and the bartender! They are the reason we are giving this hotel that one star.
