Jenny Swallow
All the staff here are brilliant and very friendly. It's close to the beach, shops and restaurants etc. We would have loved a kettle in the room, but otherwise has everything you need and always clean like the rest of the hotel. Food was tasty and plentiful and we always found something to eat, but might be an issue if you have picky eaters, although there is delicious pizza available by the pool throughout the day. I would definitely recommend
Srose
Overall, I would definitely say this hotel is worth the money, especially for the price I paid.
The grounds were clean and well looked after, the pool was clean and our room was spacious. I also really liked the option of having a day room if you have a late flight, which was really useful.
The staff work so hard, especially the restaurant staff. They seemed to be there from morning until night and were always busy. The food was good for the price we paid, freshly made and there was something for everyone. The chef was also a lovely guy and was always around the restaurant.
This is definitely a quiet and relaxing hotel rather than a party hotel, which suited us. Just be aware that it is quite remote. There are a few local shops and a small beach nearby, but there isn’t much else around. The bus to Heraklion is roughly every two hours and the same coming back. This isn’t a criticism of the hotel, but it’s worth knowing before you book.
There is also a real mix of nationalities staying here, with English guests seeming to be in the minority. Some people may really enjoy that, but after what happened to us, I did feel there can be cultural differences between guests and perhaps not everyone naturally mixes together.
Unfortunately, the last part of our holiday was spoiled by an older Swedish man staying in the apartment next to ours. One evening he was sitting on his veranda outside our apartments, heavily drunk and blowing cigarette smoke towards our door. He then became very aggressive and intimidating towards me. He could clearly see I was alone with my two young children, but still thought it was acceptable to tell me to “go back to England” and make derogatory comments about English people.
I found this completely unacceptable and xenophobic. My children were scared by his behaviour and afterwards didn’t really want to leave the room. His wife looked absolutely mortified by what was happening and the following morning quietly apologised to me when he wasn’t looking.
I didn’t say anything to the hotel at the time because, to be honest, he seemed very drunk, unpredictable and intimidating. I was genuinely worried about what he might do if he knew I had complained. As a woman on my own with two young children, I wasn’t prepared to risk making the situation worse.
It’s a real shame because apart from this incident, we had a good stay. The hotel itself was good, the staff worked incredibly hard and we found it to be good value for money. I don’t blame the hotel for the behaviour of another guest, but unfortunately it did affect the last part of our holiday.
Overall, I would recommend this hotel if you’re looking for somewhere peaceful and relaxing rather than somewhere for nightlife. Just be aware of how remote the location is.
Stephen W
Just returned from a very enjoyable 10 day stay, i highly recommend this hotel for its food (especially deserts, grill and salads), staff who where both friendly and helpfull. Our room which had a sea view was serviced daily with fresh towels and bed linen twice a week was clean and spacious enough.
The hotel consists of a central hub / pool / bar and several adjacent buildings inter connected.
The hotel may not be suitable for anyone with a mobility issues as there are numerous steps or steep ramps, for example our room was about 50 steps from reception, which also was 50 steps from the pool / main bar which was about again was 350 metres from the beach ⛱️.
Also the only other noticeable issue with our room was that it did not have any draw storage other than 4 shelves in a reasonably sized cupboard, so the only flat surface readly available in the room was a table which was fully used with no space for the duration of our stay.
Also a few final points are take insect repellent as there are mosquitoes in the evening, and if you are planning to sunbath around the pool there are not enough beds or sun parasols to go around so reserve early.
Glen Mills
Just returned from a great week at Alexander House Hotel, absolutely value small family run Hotel. Good location few minutes to beach bar and shops, some nice sea views from certain points at Hotel. Good staff and services foods good but for excess salt. Not recommended for mobility issues. Thanks to all the staff always active and cheerful 😊
Sue Dunk
In Crete Greece, was a lovely hotel. Nice room with great staff available 24/7. Swimming Pool on site with pizza bar and drinks up to 11pm -all inclusive. Had an amazing experience here. We’ve booked to come next year as it was just brilliant. There’s no lift so not good for people with mobility issues and 2 minutes walk to beach
