Mediterraneo Hotel

Ayco Thelen

It’s our first and last holiday in this hotel. When we arrived here we were very happy, but when we saw the rooms, our smile quickly disappeared. We asked for a family room with view of the garden, but we did not get that. Only one room of the 2 has air conditioning and a socket/power point where you can charge your phone. We paid extra for the wifi, but it barely works in the room and it doesn’t work at the restaurant. The food at the restaurant is not good. Some things are okay, but most of them are just not yummy or don’t have a lot of taste. The staff is not very friendly, especially at the bar. And you would think all inclusive, but you have to pay extra for almost every cocktail. The pool is saltwater. You have to pay a lot extra for things that you expect not to. It’s a hotel you stay at if you are going to a lot of things and not stay in the hotel all the time The location is good though, i recommend to hire a scooter so that it’s easier to get to the small city. The city is very nice.

Robertas Stankevic

Pros: The hotel is a bit older, but the rooms and grounds are kept clean and well maintained. Overall, it feels tidy and looked after. There’s plenty of food available, and dishes are replenished when they run out. The location is lovely – perched on a small hill with sea views from almost everywhere. The beach is about a 5-minute walk (around 400 meters), and we really enjoyed the soft sandy shore. Cons: When we arrived in the evening, we had dinner but found there was no drinking water available in the room, nor anywhere to get it. Only the next day were we told that bottled water could be purchased at the bar (€2 per bottle, while the same bottle in a shop costs €1.50). So, regardless of your arrival time, you’ll need to arrange your own drinking water. There are two swimming pools, but they’re always busy and sunbeds are almost impossible to find free. Food variety could be better — although the buffet theme changes daily, in reality it’s usually just one new dish, while the rest feels like a repeat of earlier meals with a different sauce or mixed into pasta. After a week, it does feel a bit repetitive. Another downside: we wanted to order a takeaway lunch pack for our early trip the next morning, but were told it can only be requested before 5 PM. The receptionist then suggested we could come to the restaurant at 6 AM and there would be something to eat. Unfortunately, when we showed up, nothing was available — so we left hungry. I honestly don’t know what guests are expected to do if they arrive outside meal hours, but it seems you just have to go without food. The air conditioning is very outdated, and since the electricity only works with the room key, it takes around two hours to properly cool down the room, which can be frustrating after a hot day. The fridge in the room was also a letdown — completely empty, not even a bottle of water provided on arrival. Overall: The hotel has a great location with nice views and a pleasant beach nearby, and it is reasonably well maintained. However, the lack of basic conveniences like water on arrival, limited food flexibility, outdated facilities, and crowded pool areas make the experience less comfortable than it could be. With some service improvements, it could be a much better stay.

Adam Bramley-Martin

Absolute holiday from hell, been to many hotels in Greece from 2 star to 5 star and have never experienced a hotel like this! The staff are absolutely rude and dismissive for any request from any of their guests. Swimming pools absolutely dirty around the sides with slime around the grouting. Pool closes at 19.30 however guests in the pool until gone 22.00, water from which created pools on the paths and slipping hazards to which my 6 year old son slipped and ended up in the local hospital and having 4 stitches in his head. The hotel did not have an adequate first aid box and none of the reception staff was bothered. No empathy or check ups. Had to beg the hotel to complete a accident report on the last day of our holiday to which our Jet2 rep had previously asked for when the accident had happened. The hotel promotes its self as a 4 star hotel, I’ve stayed in better 2 star hotels. Rooms majorly need updating or at least broken/ damaged furniture replacing. Our room was dirty, again reception not interested in this. Bathroom still dirty from previous guests, hole in the side of the bath panel with tissue paper stuffed in, mouldy around the bath and shower head. Mattress stained, bathroom locks broken, air conditioning unit broken and not effective. Plug sockets hanging off the wall, Pool areas very tired, human excrement smeared on the pool toilet walls for days. The kids slides/ sprinklers for younger children broken. Evening entertainment is very basic, kids disco for 25minutes at 9pm followed by Karaoke or a music quiz. Met with the hotel manager who was very defensive of the whole of the hotel and staff, stated that all his guests were happy however a lot of guests was unhappy which is evident around the pool and guests complaining in reception. When things kicked off, the hotel manager would hide in his office. Would definitely not recommend this hotel.

Alexandru Ciprian

The property is advertised as a 4-star hotel, but in reality, it falls far below that standard—more accurately resembling a 2-star establishment at best. From the moment we arrived, the experience was disappointing and concerning. The first thing we were told at check-in by the receptionist was that we should pay to use the room safe deposit box because, and I quote, “you never know what can happen with your valuables.” This immediately made us feel unsafe and uneasy about the security of our belongings in a place that is supposed to offer comfort and peace of mind. The room itself was completely unacceptable. Our balcony overlooked a garbage disposal area, creating an unpleasant and unsanitary environment. The shower head was covered in mould, the water taps were encrusted with limescale, and the room was infested with bugs. Most concerning of all, however, were the serious electrical hazards. There are exposed wires and poorly secured sockets throughout the room. These are located at floor level—exactly where our young son plays and moves around. This poses a clear risk of electric shock or fire, which is deeply distressing for us as parents. The red and black wires protruding from the wall appear to be improperly insulated, and at least one socket is visibly damaged and loose. We spend time in this room daily, and the condition we’ve been left in is not only unacceptable but potentially dangerous. From both a safety and legal standpoint, this situation is a serious breach of the standards advertised.

Bianca m

We deeply regret choosing Hotel Mediterraneo in Hersonissos. Despite clearly requesting a room near the elevator (due to mobility issues), we were given a room far away, only accessible via many stairs – completely unsuitable. The room itself was filthy: old, poorly maintained, and infested with bugs. There were dead insects under the bed, cockroaches running around, and thick cobwebs hanging from the lamps. Completely unacceptable. The food was also a major letdown: the same dishes every day, served lukewarm and lacking any real taste. We could barely eat any of it. On top of that, the staff – especially at the bar – were rude and unhelpful. In our opinion, this hotel doesn’t deserve any stars, let alone four. We strongly advise others to avoid this place. Save your money and choose a better hotel. For us, definitely never again!