5 Star Algarve Holidays

Lana

This hotel is not really 5 star, maybe more like 2 or 3 star. Food is very basic, not much choice. They say cocktails are available, but staff don’t seem trained to make them properly. Bar staff were not friendly, no eye contact, no welcome. One bartender, Diego, was unbelievably rude. I had to speak to management at reception. They said they will look into it, but I am not sure anything will happen. Rooms are old and need renovation. No entertainment at all. I can accept simple food or old rooms, but not bad attitude from staff. If someone doesn’t want to do their job, maybe this is not the right place for them. DISAPPOINTED. Not suitable for families, better for stag or hen party groups. If you are in holiday with kids, I recommend avoiding this hotel.

Callum Malpas

Not 5-Star Quality – Poor Conditions and No Deposit Refunded I stayed at the Grand Muthu Oura View Beach Club and was very disappointed with the overall experience. While advertised as a 5-star hotel, it’s honestly more like a 3-star at best. To begin with, I paid a €100 (£90.04) deposit, which was supposed to be refunded on 15/07/2025, but I still haven’t received it. I’ve followed up with no response from the hotel, which is unacceptable. The condition of the room and facilities was far below what I expected. Doors had visible holes that had been poorly covered over, and the bath was stained. The pool wasn’t even on the same property—it was located in another complex, which wasn’t clearly communicated. I was also placed in a completely different complex of apartments, not the main hotel. While walking back from the beach through the hotel at night, we saw numerous cockroaches, and our balcony was infested with ants. Worse still, when we checked in, the ants had already entered the kitchen inside the apartment. The lack of cleanliness, maintenance issues, pest problems, and poor communication—not to mention the missing deposit—made this stay very frustrating. Definitely not 5-star standards, and I would not return.

Nujni Peremeny

We stayed at Grand Muthu Oura View Beach Club in July 2025, expecting a 5-star holiday, but in reality, this hotel barely meets 3-star standards. The reception staff were abrupt, unfriendly, and not welcoming at all—not even a smile at check-in. The room was outdated, with very old, unattractive furniture that clearly hasn't been updated in years. It felt tired, basic, and far below what you'd expect from a so-called luxury resort. The restaurant was small and offered very limited food options, especially considering we were on an all-inclusive package. The quality was average at best. The bar had restricted opening hours, and worse, the bar staff made all-inclusive guests feel like a burden—drinks were served with an obvious lack of interest and even visible annoyance. To make things worse, there was absolutely no entertainment or animation at all—no evening shows, no music, no daytime activities, nothing to create any kind of atmosphere. It felt completely lifeless for a supposed resort. On top of that, the extra charges were unacceptable: €20 per person for a beach towel, plus a €10 deposit. Additional fees to use the beach sun loungers. These hidden costs made the “all-inclusive” label feel like a bad joke. All in all, this hotel is falsely marketed as 5-star. The service, facilities, and overall atmosphere were all disappointing. I wouldn’t stay here again, and I’d strongly suggest others look elsewhere if you’re expecting anything close to a true resort experience. Another absurd policy: if you accidentally damage your wristband, they charge you €25 to replace it. How they even came up with that amount is beyond me—it’s just a flimsy band, not a designer bracelet.

Lust for Life

We were here mid-May. We had booked an apartment. The view was beautiful, the apartment spacious and complete. Nice finish, very spacious balcony, good beds. The location is great. And altho the hotel is near the Strip, it was a very quiet location. Right on the beach and shops also close by. The indoor pool was nice and quiet. Unfortunately we didn't use the spa, because the steam sauna was broken. So no need to go there. What i didn't like was that you can't take a decent shower anywhere after checking out (we specifically asked for it and they insured us that it was possible, but after checking out they said you can't!). So..it isn't a five star hotel, but overall it was a very pleasant stay and I would definitely come back. The only thing that could be better is the cleaning of the rooms during the stay (like the floor was not wiped even once in a week).

Paul Fryer

It's hard to believe the Grand Muthu advertises itself as a 5-star hotel. The entire property feels dated and neglected. There are no complimentary hotel loungers on the beach; instead, guests must pay extra. Hotel-provided beach towels can be hired for €20 each, with only €10 refunded upon return. Our room was worn-out and showed signs of poor maintenance, including some areas that weren't properly cleaned. The bathroom fixtures appeared to be decades old, well past their prime. Access to the themed restaurants required advance booking, but they were already fully booked for the next two days when we checked in. The drink selection was underwhelming—beer was the only decent option, and even that was served in small plastic cups. There were also signs and rules posted saying things like no loud music from balconies and that towels left on loungers would be removed if people were trying to “reserve” them. But none of these rules were actually enforced, so people just did whatever they wanted. It made the place feel kind of chaotic. The outdoor pool was pleasant when groups of people weren't playing there own music loudly, and the staff were friendly and helpful. That said, I won’t be looking to stay at any Grand Muthu property again soon.

Melinda Erzsébet Kiss

The resort was beautiful, we loved it! Friendly staff and great food! What could be better is if the sauna was at least 70-80 degrees. Because it was still not very hot weather in May and we would have loved to enjoy the sauna but it was about the same temperature as outside or a bit warmer, maybe 50 degrees. It should NOT be for children’s use! Otherwise if it’s not hot enough (some places over 80-90 usually) then what is the point having it….? It’s a shame. Or one for children and one for adults! Seriously!!!

Anthony Ireland (Captainbrickbeard)

Would not go again. Food average. Hotel average. Drinks average. You get what you pay for. I have been to worse hotels. And I have been to better. This was a middle of the road hotel. If you can afford a few hundred quid more then there is better in the same area. Staff were all fine. Pool was busy. Did not have any issues sleeping at night.

Sanaa Rabhi

Amazing hotel! The service from both the hotel staff and the restaurant team was impeccable. A big thank you to our dear Sandeep, with whom we interacted a lot during our stay — he gave us such a warm welcome, just like the rest of the staff. The rooms, the atmosphere, the food… everything was top-notch! Thank you — we’ll definitely be coming back!

Paul Norbury

We had a great stay. Not so much of a family place more ravers than family's. Staff were great. Edgar doing most of the entertainment was fantastic. The kids enjoyed all the things he put on. Sta

ROWAN PRIEST

NOT a 5 star hotel. Staff are lovely and try hard, but rooms are very scruffy, safe had no lock, cables were VERY worn on kettle, all inclusive isn't what it says and daytime snacks are a joke. Drinks during all I elusive time are served in nasty old plastic beakers! Perfectly placed if you just want to party at the strip, but NOT for families who want a peaceful night! No entertainment either, was a joke! Like I say, staff are amazing, but that's it, alm fur coat and no knickers!

Connor Taggart

Very nice hotel. Rooms are unreal, love the bathrooms how they are all connected. Great views on the higher floors. Not sure about lower ones as sometimes other buildings block the view but still can see a lovely sunset/sunrise. Pool is lovely chill vibe with light music. The pool staff behind the bar can be a bit huffy but every other member of staff was lovely from start to finish. Would highly recommend when going villamoura.

Linda North

Excellent hotel located about 10 mins walk from the busy marina area. Great spacious rooms always kept very clean with lots of big fluffy towels everyday. Friendly staff everywhere, always willing to help with any questions. Celebrated our ruby wedding during stay and received a lovely bottle of fizz and chocolate strawberries which was such a lovely surprise. Great breakfast with so much choice. Fab swimming pool with plenty of beds. Great choice

Adam Dolan

Visited Vilamoura several times over the last 20 years but first time at Crown Plaza. Hotel was fantastic from arrival / check in procedure and throughout the holiday. Rooms were great and hotel was spotless throughout. Used the restaurant for breakfast and they offered a great selection of food and the staff were friendly and efficient.

Alan Kumrou

Been coming here for years, this year July 2025, you now have to pay a tourist tax (Max €20), also the hotel charges a returnable €25 per Towel. Breakfast is buffet style, but for some reason most of the hot food is either warm or cold. Nicely situated by the beach, fabulous swimming pool, small kids pool, snacks available at extra cost all day. Rooms have coffee making facilities, very small fridge, iron ,(not very good) and hair dryer in the bathroom, no bath only walk in shower. Very helpful and friendly staff, excellent reception service.

Alex

We love the Crowne Plaza Vilamoura – it’s beautiful, relaxing, and perfect for our family holidays. The location is ideal, right by the beach and close to the marina. The pool and gardens are stunning, and the rooms are always spotless and comfortable. Special thanks to Samuel , who is incredibly helpful and always makes us feel so welcome. He’s a real asset to the hotel. Can’t wait to come back!

M

5* Luxury equals …. No welcome drink Zero information about hotel or resort on check in..ie restaurants. Spa, pool, hairdressers. No opening, closing times or locations provided , not even directions to our room offered. Given a double room when a twin was booked so back to reception to sort out. Room was lovely, very clean, lovely view over the marina. Had tea/coffee facilities provided, but only free if you had two… anything beyond that you paid. Mini bar was well stocked but big bucks. Room service was outrageously overpriced. Two sandwiches and two vodkas = €75 !!!! Breakfast tea/coffee facilities was served at your table but only if you were lucky enough to catch the servers attention.. Hot food was cold by the time you returned to your table We had the misfortune to encounter the General Manager during our stay…. I work in a high end luxury store and let’s just say ‘people skills ’ is not his forte. On check out they tried to charge us over €300 for trips we didn’t take ! Overall we have stayed in more luxurious hotels than this that offered a lot more. Definitely will never return. The only 5* this hotel offers is to extract as much money from you as possible.

Amy

I stayed at this hotel recently and while there were a few highlights, the overall experience didn’t quite live up to the 5-star label or the price point. The best part of the stay was definitely the location—central and convenient for getting around. The pool area was also a standout: spacious, relaxing, and perfect for sunbathing. However, the service and overall upkeep of the hotel were disappointing. Breakfast, in particular, was a letdown. It’s not that there weren’t options, but the cooked food was dry and practically inedible. There were no fresh choices (besides eggs), and surprisingly for a 5-star hotel, not even a fresh coffee was available—just basic machine coffee or coffee which was sent around the room so inevitably sitting in the jug for long periods making it undrinkable. Housekeeping was another major issue. Toiletries weren’t replenished, dirty cups were left behind, towels were taken but not replaced, and requests to change the bedsheets were ignored. It really didn’t feel like any care or attention was put into the daily room cleaning. On top of that, the rooms themselves are showing their age and would really benefit from a refresh. All in all, while there were enjoyable elements to the stay and the hotel was still lovely, the poor service and lack of basic standards made it feel far from the luxury experience it promised. Not worth the premium price in my opinion.

Phil Rob

Been a few times before for 3 or 4 days stays and wasn’t great but this time it was much better. Staff on all on point, nice crowd of people. Good breakfast if you want it. Spa great. Glee still wonderful and Puro / Guess is still worth the extra in my opinion unless you have children of course.

NS Tim

This is a really nice hotel in a perfect location for bars and restaurants. The marina view rooms offer a lovey view during the day, but are quite noisy at night and into the small hours due to the music from the bars and drunk people returning at closing time. As a result, we moved to a sea view room which is much more peaceful but came at a cost of €120 for the week. The pool is very clean and relaxing and the staff are so helpful and hardworking. The food and drinks at the pool bar are a little expensive, but it offers a really nice place for an afternoon cocktail. Overall. a fantastic hotel and well worth the money.

Serg D'Vale

Thought I would update my review as I've stayed here a few times since my last review many years ago. This is my go-to place when I come down to Vilamoura. It's central to the main strip of restaurants around the marina and backs onto the beach club. Everywhere is walkable from here, so you won't need your car, which can be parked securely during your stay. The entrance is quite nice, with lots of different entry/exit points to help you get in and out conveniently for a stroll. The pool area is vast with heaps of sun loungers, so you don't have to run to secure your spot, unless you want to be directly in front of the pool. The pool bar is well-stocked but definitely on the pricey side for both food and drinks. I guess it's the price you pay for convenience at such a nice location. The pool restaurant has some great options, but the buffet breakfast is kind of ordinary, to be honest. Expectations were higher for the price you pay. Overall, the rooms are great, clean, and somewhat spacious, although with so much to do, it’s really just a bed to sleep in most of the time.

Alister Lockhart

We had a fantastic stay at the hotel. The room was a great size and well equipped, with a full kitchen. The shower pressure was excellent and there was never a shortage of hot water. Everything was spotless and well maintained, and we received fresh towels and daily housekeeping. The pool was very good — although sunbeds could get busy, it never felt overcrowded. The buffet, while not the largest, always offered a good variety of tasty, hot food. The poolside BBQ had a more limited selection, but with a buffet available three times a day and a cake shop in the afternoon, there was always plenty of choice. A real highlight was access to the other restaurants. We dined at the on-site Italian as well as the Mexican, tapas, and Indian restaurants at Murthu Gardens. Every meal was excellent, with great service. The “Kids Shack” was a fun way to round off dinner at the Gardens restaurants. The other restaurants were only about a 15-minute walk away, and we enjoyed visiting the beach bar for a couple of evenings — a great spot with a livelier atmosphere. The regular bus service was handy for visiting other hotels too. The location was ideal: just 10 minutes from the beach, the strip, and the new town, yet still quiet enough to be perfect for families. The mix of guests ranged from families to younger travellers, but we found it peaceful and relaxing — perfect for a family Holiday.

joanne McShane

Visited as a family of 4 with two teenagers(13 & 16) early August. Pros - big hotel, rooms spacious, excellent location to new town, old town and a lovely beach. Also, not too far from airport. Staff friendly, in the main. Cons- we never got a sunbed when going to pool, & hotel did not enforce not reserving beds. We ended up at beach during day most days, food okay (definitely not 5 star due to limited choice at all restaurants), no drinks available after 11pm amd entertainment finishes at 11 including the games room. I feel its a lovely hotel but improving food choices, more sunbeds, later entertainment would make it a great hotel. Wouldn't return in all honesty.

Eimear Giblin

A nice week in this hotel. Not a 5 star. Rooms dated but clean and well equipped. We stayed in Junior Suite on 4th floor. AI was limited, no ice creams or self serve soft drinks or water. Not even one bottle of water in room on arrival. Towels were only changed once in a week. Kids club was empty, not many families about. A lot of young adults in the place but they didn’t cause any issues or excess noise. We’d a nice week but I wouldn’t return as not well equipped for families, all inclusive is extremely limited.

Tee

Hotel location is fab, easy to get to all the attractions of Albufeira. About 15 mins walk to old town, 25 to 30 mins walk (15 mins car ride - €4 Uber) to Albufeira Marina and 10 mins to "the strip". Bus stops just outside hotel. Staff are polite and professional. I was in a one bed apartment - very spacious and fully equipped. Sadly, sofa has had very good use and can do with a replacement. I took the all inclusive option, as a foodie, no regrets. In short, a great hotel. It's rated 5 star but I don't think you should compare it to other 5 stars elsewhere in the world. I had a great stay.

Issy L

The location of the hotel is very near to the new town strip, which was perfect for us. Our room was the deluxe one bedroom apartment with a terrace - it was very spacious for 4 of us. However, don’t be fooled. The sofa bed was so uncomfortable it was unusable. The food provided was inadequate and very basic, with constant flies buzzing around it. There was hair in all the food which was sickening. We reported this to reception, not asking for a refund but simply just to let them know. We approached this situation very politely yet the staff member handled this so badly and was extremely rude. He told us we were lying and that we put it there ourselves, and that lying about such a serious allegation has consequences yet we were not lying. He then blatantly ignored us for the rest of our stay. The hair made each plate of food inedible to the point we had to go to the shops and make ourselves food or order food even though we had paid for all inclusive. Furthermore, we were made to feel extremely uncomfortable and unsafe by a male worker. We were talking to him out of politeness and to be friendly, when he tried to organise for us to meet him the next day ( on his day off) , asked us for our personal contact details which we said no and then he followed us to the door of our room as if he was trying to come in. Not only is this incredibly inappropriate, but as 4 young girls we were made to feel very vulnerable and scared by a middle aged staff member who’s job is to ensure we are safe. This behaviour is disgraceful. The lack of selection of food and drinks is tiny, i would not recommend the all inclusive package !!! Towels were not changed in the room, and when we said to reception we didn’t have enough they told us they would bring some right away yet they never did. The reception staff are rude and inattentive to guests needs. The bar and cleaning staff were very friendly and are a credit to the hotel. I wouldn’t recommend unless you were using the hotel as simply somewhere to sleep and not eat or spend time in.

Khal Umar

Excellent family 4 night holiday! It is far enough away from the busy areas so it is quiet at night but a cheap uber ride to the town. Very shot walk to the beach. (3min) The breakfast buffet was well put together with something for everyone. The staff were all very kind and helpful. We did the dinner buffet once and found it to be underwhelming for the cost. I am not sure if this is typical of a 5 start hotel Europe, but they do not offer complimentary water at the buffet, which I find to be a little strange for the cost. Overall I would recommend this hotel to anyone.

Kimberley Martinez

Beautiful hotel with great amenities and surrounding grounds. The breakfast was particularly nice and we loved the inclusion of the Portuguese Custard Tarts! The only downside was that our room did not have all of the toiletries, it looked like the person who serviced it had forgotten to put some of them out, however the hotel reception were very helpful and provided some to us. The staff were friendly and we left feeling like valued customers. We would definitely stay here again!

Maggie L

There were a lot of nice things about this resort but it is certainly not a 5-star experience. Many of the amenities advertised on their site (shuttle to town, spa, indoor pool) were closed or unavailable. They charge guests 20€ for beach chairs/umbrella. The pool towel system is extremely strict and they still ran out at one point during our stay. The apartment rooms are convenient for a family but very dated and the linens, decor, housekeeping are not up to par for a 5-star resort. When we complained about the missing amenities, we were told it was their policy not to provide any sort of compensation. However, after several conversations with the manager, we were able to get 2 vouchers to the dinner buffet which was a nice meal. The location is great. The beach is not private so it can get crowded. Better and much more affordable food can be found off the resort property within a 10-minute drive. The drinks and food are exorbitantly expensive even for a resort. The resort is extremely family-friendly and all of the pools had many children running about. Overall we had a nice time, but would not stay here again. Better bang for your buck (and a quieter spot for couples) can be found elsewhere.

David Burke

Initial thoughts are wow!! It's a fantastic hotel within a village. Arrival was good and reception was impressive. Even though I booked a standard room with resort view I was impressed with the room, bed, and balcony. Bathroom and shower not so impressive. Restaurants and bars are not cheap but are worth it. Biggest disappointment by far is the breakfast!! It's shocking for a 5 star. Queues, terrible selection, poor quality. The breakfast really let's down the hotel in my opinion. If you're going to the beach there is limited availability and expect to pay €30 for two beds. Overall impressive with a shocking breakfast!!

Live Sim

A horrible experience. The staff is very unfriendly and doesn’t really know anything at all when you have any questions, we were met with a lot of ”don’t knows” during our stay. What surprised me the most was the expenses outside the hotels original cost. You couldn’t really order anything you wanted on the menu without paying extra, you also have to pay a ridiculous amount for the water. There’s no real pool except for three small ones that looks like children’s pools. We called roomservice and asked for tea with honey which they couldn’t fix without an extra fee added on the already existing fee for the room service, like come on?? Isn’t this supposed to be 5 stars? What exactly are we paying for? It’s just ridiculous, whenever you ask for something they automatically wants you to pay extra. There’s nothing in the spa without extra costs as well, it also has a moldy smell to it. The breakfast buffet wasn’t good either, dry store bought dessert, everything was dry or hard (seemed old) I wouldn’t come here again nor recommend it to anyone.

Ricardo Neto

Beach front hotel nothing more to say. Wonderful friendly staff with both Portuguese and English. Morning breakfast was a delight. The kids were happy with the pool and us parents the canopy on the beach. Would definitely come back again.

S E

Very relaxing stay with gorgeous views on the main floor and hotel room balcony. Rooms were spacious and had lovely tile floors. The pool was not open, but looked nice, we had lots of rain, so not ideal time to visit. Breakfast was delicious and service was great.

Lucy Floyd

Beautiful hotel with amazing service! Every staff member we encountered was very friendly and polite and understanding of the language barrier. The rooms were fantastic with beautiful views, breakfast was amazing! Will definitely be back

Porscha Young

We went for my sons 9th birthday. He had a great few days. He loved the room, view and TV channels. Being able to walk straight onto the sand and back into the pool all day was amazing. 2/3rds of the pool however is really deep. So if you or your child can’t swim then be really cautious. There is a shallow end and a paddling pool for babies which is a win. Unfortunately for a 5 star hotel they didn’t even acknowledge it was his special day. No card. No cake. No petals. No balloon. Not even a happy birthday. I was shocked. Thank goodness I had purchased all I needed prior to leaving the uk. When asked on arrival about ordering a cake I was told guest relations would come back to me and didn’t. Considering the hotel has its own bakery, this was very poor. Breakfast was an 7/10. You can request an omelette to be made as the eggs are very watery. Some food hot some cold. Depends on how early you go. We enjoyed the little pancake machine and the view whilst eating. The staff clean away dirty plates quickly. The hotel is clean. No bugs in sight. We went when it was very hot weather and unfortunately there is no ice machine. Nor will staff give you ice on request. It costs 3 euros to buy a glass of ice or you get 2-3 cubes with a purchased drink. We have travel often and have been to Portugal 6 times prior and never have we ever had an issue with ice. Especially if you have kids!!!! Jupiter hotel down the road are much more hospitable around children. They also give service with a smile.

Ashley M

We stayed there for one night. There is nothing bad that I can say about this hotel. Everything was amazing. Everything was perfect. I would definitely recommend and return for a future trip.

Adam Morrissey-Leggett

Very nice apartments but ants are a bit of a problem. Great pool and friendly staff. Not a lot of entertainment though. So, probably 3.5 stars

Hicham benjorfi

The hotel is beautiful from the outside but from the inside horrible. The rooms are way too outdated. The staff is really rude, and says they’re not available until we give them a tip.The cleaning lady is very impolite, she ignores everyone for no reason and doesn’t look at anybody and I do not recommend this hotel at all do not come !!!!!

CLIVIGER

You arrive to a beautiful entrance and grounds, immaculately maintained. Excellent helpful and friendly staff on reception. We had booked a one bedroom apartment in the Serecena block which was well placed to catch the sun on the patio from morning to evening. The apartment was well furnished and had good quality comfortable furniture and the lounge, dining and patio areas can comfortably sit 6 persons. The TV has the main UK channels and a JBL soundbar that you can connect to via Bluetooth to play music from your phone. The bed mattress is firm, which won’t suit all, but I found it comfortable. The kitchen was extremely well equipped with large fridge/freezer, microwave, oven, dishwasher, washing machine and everything you might need for cooking. Even a blender, juicing machine and Nespresso. There was hot/cold air conditioning units in the lounge and bedroom. The resort offer an excellent water and energy reducing option to opt out of daily cleaning, towel and bed linen changes. For each day you opt out you are given a €5 voucher to spend in the bar or restaurant (beer vouchers!). We used the gym and indoor pool, which were both good, but one of the running machines was out of order for all 10 days of our stay. The ladder to exit the pool was also wrapped in hazard tape, which detracted from the overall impression. You can walk to the nearest supermarket at a nearby golf resort in 20 mins but realistically you need a hire car if you stay here self catering or to explore the area. There were a few minor issues with the apartment that detracted from an overall excellent experience. The chairs on the patio were frayed, the dishwasher trays rusting, and rust also on the heated towel radiator. We found the gardening and maintenance staff took a shortcut past our patio, across the pedestrian walkway and through the car parking spaces, rather than using the service road, which did detracted from sitting out. Overall we found the resort excellent and it is highly recommended.

Sumeet Verma

Where do I start, the toilets creek (never faced that before) the beds creek, there are no outlets to plug our devices. Their shampoo and body wash is 1 bottle, you get mixed messages from the staff about that. Some say we’re bringing body wash and other said it’s the same, so which one is it. This morning we’re sleeping and someone knocks our door so I wake up to open the door and this person just barges into the room with his master key card. When I opened the door he was like oh sorry sorry, speaks not a speck of english and doesn’t know how to explain himself. What if my wife was indecent? Why are you barging in. The dinner is a set menu and if you want to change something on the menu, they charge you €10 just to change out for example potatoes for salad. I found that crazy. Because we didn’t like their set menu we had to go off resort and where this resort is everything is at least 15 to 20 minutes out so the Uber rides were at least €10. All in all very bad experience.

Kinan Rostom

Vale d'Oliveiras Quinta Resort & Spa is an excellent choice for a relaxing family vacation. There’s plenty to do, and the indoor pool is a huge plus during the colder months. The apartments are spacious, well-equipped, and comfortable, making them ideal for families. The landscapes are beautifully maintained, creating a peaceful and inviting atmosphere. The staff are genuinely friendly, attentive, and always ready to assist. Breakfast is a highlight, with delicious options and enough variety to keep things interesting throughout the stay. A great place to relax and enjoy quality time with the family. Highly recommended!

soumya tripathi

Had the most amazing holiday here in May 2025. Beautiful resort. Exemplary service in the restaurant,bar, room cleaning, reception anywhere you name it. We are vegetarians but still we hardly had to leave the resort as delicious and customized food was easily available. They even left a surprise birthday cake and drink in the room. Apartments was spacious and well serviced, cleaned every single day. Loved the tranquility the resort offered with the beach and town being a mere 15 min walk away. All in all a fabulous experience. Hope to return some day.

Claire Bailey

A Wonderful Stay Made Even More Memorable by Exceptional Care This was our third visit to Carvoeiro and our second time staying at Monte Santo Resort – and once again, it reminded us exactly why we love coming back. The resort is beautiful, the location is perfect, and the team truly goes above and beyond to make every stay special. During this visit, our daughter unfortunately injured her foot and required stitches – not the kind of holiday moment any parent wants to deal with. But the way the staff at Monte Santo responded was absolutely outstanding and turned a difficult situation into something positive. A heartfelt thank you goes to Mariana, who was incredibly kind, attentive, and genuinely caring throughout our stay. Her support made a big difference and truly stood out. We were also deeply touched by the thoughtfulness of the wider team. Everyone from the reception staff to housekeeping asked after our daughter and offered help in every way they could. Despite the unexpected twist to our holiday, Monte Santo helped make it a memorable and positive experience. We’re so grateful for the care and professionalism shown, and we’ll absolutely be returning again. Highly recommended – not just for the beautiful setting and facilities, but for the incredible people who make it truly special.

Matthew Maylin

Excellent experience. The resort was clean, well maintained, the staff were very welcoming. The spa was well equipped with gym,, swimming pool, hot tub, Turkish bath and dry sauna. Massages and other treatments available on request. Children's play club on Tuesday to Saturday with scheduled activities. Apartment had two bedrooms, two bathrooms large living room, balcony, and kitchen area. Everything required for family holiday.

Millie Hartviksen

We are here with a group from Canada for a month long stay vacation. So far, our first impressions have been very favourable. It’s a beautiful resort the staff we have encountered speak English and are very friendly and helpful. If there is an issue with your room, there is very prompt service. The rooms are showing some signs of wear and tear as there are gouges or scratches on the backs of closet doors where doors have bumped against each other. Instructions are provided for use of the various appliances but are still tricky to follow. Reception could make it a point to tell guests where to find these instructions. We were missing ice cube trays which would have been nice to have. I’m not keen on buying any and then packing them in my suitcase. I feel these should have been included. There is a restaurant on site that serves delicious food but we found the prices to be too high. A cafe type menu would have been appreciated. Overall, it looks like we will have a wonderful experience exploring the area and enjoying our vacation.

Amir Shenouda

We got a pool view villa. It is a bit far from the restaurant and main pool, not very far in terms of distance, but far in terms of a hotel. Around 5+ minutes walk. The pool outside the villa is very small. So it is a fake pool view villa :D Space in the villa is amazing, large rooms with a large bathroom in each. The sleeping rooms are upstairs. There is also a small toilet downstairs. The staff are super friendly The location is a bit far from other places, so it's better to have a car. What is nice is that there is a heated indoor pool, there is also a small GYM. Air conditioning in the GYM is very weak, also the GYM is very small and cramped, equipments are very little. The villa has a nice outside balcony on both the ground floor and second floor. Turning on the AC was a bit tricky, I asked someone from the staff for help. It turns out there is a trick, all unites needs to have the same mode, so he went over all the units and set them the same then it started to work. I would recommend this place, very nice for families or groups of friends.

Vila Family

Our stay at this hotel was absolutely wonderful! Everything exceeded our expectations — from the warm welcome at check-in to the smooth checkout. The staff were incredibly friendly, helpful, and always smiling. The room was clean and comfortable. We loved the attention to detail and the relaxing ambiance. The facilities were well-maintained, and the food ( especially breakfast!) was fresh and delicious. We truly felt at home and well taken care of throughout our stay. Highly recommended to anyone looking for comfort, quality, and top-notch service. We’ll definitely come back again!

Daniel Johnson

Beautiful hotel, great location, excellent service. Would 100 percent recommend/ stay again. Downsides/areas to improve. Bar area/arcade could do with modernisation. Also gym again in need of modernisation. Many thanks hope to stay again soon.

Gezuz Kryst

Was a lovely spot with a stunning golf course. Very narrow and tight. Tricky is being kind. It's a hard course but it's designed to be. Basically flawless if you are a single figure accurate golfer. Service at bars etc was the only thing you could critique. Serve one person at a time and take 5 mins per person. But overall it was lovely I'd stay there again. Left services as 3 tho nothing bad. Door to garden room didn't open properly and I woke up my roomate three times in 6 nights from it and we had ants in the room but overall really nice.

Isuvetha Balendra

Amazing and luxurious. The staff were super friendly and always available. There's no convenience store nearby so that's a shame. But the place is filled with so much to do. Like pool table, indoor pool, outdoor pool, jacuzzi and even a sauna.

NPG

Some of the villas have been renovated and are great, not the one I was, but still very decent Great main swimming pool Good breakfast and service hours Pet friendly!!!! Something unusual in Portugal, congratulations for that

Helen Hanna

Rooms are fab. 3 bedroom apartment was perfect for us and our two daughters and two sons. Amazing space No shuttle bus since Jan 2025 so we were disappointed at that initially though Ubers are very handy and reasonable £12 one way to vilmaoura marina for the six of us The breakfasts were nice too and staff lovely Pool is great and overall very relaxing The Italian taverna just outside the entrance is very good

andrew murrell

Excellent apartments, spacious & clean, gardens are immaculately maintained, Nuno & restaurant team very friendly & food good. Thank you. We will be back !

Peter Cook

Came here for a week and it's lovely, excellent accommodation, nice pool, good facilities, can't wait to come again.

The Tax Professionals

Wow! Great facility tucked away in a residential area/golf course. The guys at the front desk are just brilliant. They checked us in after we had our problems with our reservation at the Crowne Plaza. I give IHG at least 50 nights per week and their shabby treatment of a Platinum Elite member inadvertently led me to this gem. Good riddance to Crowne Plaza and hello to The Residences.

Rodrigo Afonso

The experience was great, it was very calm and relaxing, the staff was great and very helpfull. It has great food service in the bar area, the is also a restaurant nearby. All in all its a great experience, greatly recommend it.

Natalia Useche Smiarowski

Stylish hotel, terrible service—left after one night. We booked four nights and left after one. This is marketed as 5-star but feels far from it. Service is nearly nonexistent, limited poolside menu, no one clearing towels, and zero actual pool service. Breakfast buffet included stale pastries and not-fresh fruit. We knew the beach was public, but the hotel’s marketing shows chairs and umbrellas, so we expected them to be included. Instead, you have to rent from another company. Misleading at best. Plus the beach if full of seaweed currently, which obviously is not their fault but just be warned. Staff training is poor. When I asked about a bathroom outlet, I was told there wasn’t one, only to later find it hidden behind a cover that made it look like a switch. The hotel refused to work with us on a refund. Yes, it’s recently remodeled and the bed was comfortable, but that’s about it. Look elsewhere until they fix the service.

Jennifer Robinson

I recently stayed at Kimpton Algarve and overall had a wonderful experience. The hotel itself is beautiful — the rooms are stylish and comfortable, and the pool area is lovely for relaxing. The highlight for me was the amazing beach at the end of the private boardwalk — truly stunning. Hospitality was excellent! Special thanks to Elisabeth, who went above and beyond to make sure I had everything I needed. I also had a fantastic massage at the spa from a physiotherapist (unfortunately I forgot her name), who did an incredible job. The wine tasting on the terrace was another highlight — a perfect setting for a sundowner! Where the hotel fell short was the restaurant. Breakfast was very good, but the buffet felt quite small for the price. The quality of the à la carte options were below average according to my taste, and service was disappointing — mainly because the staff struggled with English. The experience didn’t match the rest of the hotel. To be fair, the hotel is still new, so perhaps this will improve with time. Overall, I really enjoyed my stay and would return for the rooms, spa, wine tasting, and beach — but I hope the dining experience catches up to the rest of the hotel’s high standards.

Ihab B

The hotel enjoys an excellent location, making it easy to get around and explore the area. The building itself is beautiful, and the rooms are both spacious and elegantly designed, offering a comfortable and pleasant environment. Breakfast was decent, with enough variety to satisfy most guests. That said, there is definitely room for improvement when it comes to service. Housekeeping during the stay was inconsistent — water bottles were often missing, and certain areas like the balconies were not cleaned properly, which affected the overall cleanliness. The breakfast service also lacked organization, particularly during peak times. Additionally, the terrace bar menu is very limited. Offering a wider selection of tapas would greatly enhance the experience for guests looking to enjoy a nice aperitif. More investment in staff training would also be beneficial, especially to improve service quality and attention to detail. With some improvements, this hotel has the potential to offer a truly good experience.

Keren Aydogan

This place beautiful and still a work in progress. I think they opened a bit prematurely because they didn’t want to loose on the season. There are still areas that are under development and staff still being trained. With that said, there was a pool guy (who was Asian) taking care of the pool as far as food, drinks, opening umbrellas, collecting towels, etc. I hate to write something bad, but he needs a lot of training and or put him in another position. The poor guy was a mess. Brought out wrong food, lost tickets, didn’t understand the menu or what we were ordering had to point and spell It out for him because he literally had no idea what we were talking about. The restaurant food was amazing!! What great flavors and staff there. Honestly, aside from it not being fully functional and the pool guy, this was perfect. Steps to a beautiful beach with caves and amenities. I would love to come back to this hotel when it’s fully opened. The pools are great and there is a small kids pool so it’s super family friendly. Spectacular views from the roof top bar are a plus!

Jay Reid

Great hotel in a beautiful setting. It’s still finding its feet after a recent takeover, but the potential is clear. The grounds are stunning and really peaceful. Plus, it’s in a fantastic location with lovely local beaches and great restaurants just a short walk or drive away. Looking forward to seeing how it develops!

Courtney Jarvest

Hotel, first appearances look great, the Reception area was modern, clean and looked quite new so was great at first impressions. We were then given our all inclusive wristbands which was also our room key, what a genius idea! First impressions of the room, very big! On entry, if you went to the right you had a lounge area with TV, dining table and mini fridge. There was also a wardrobe so I'm presuming the sofa turned into a sofa bed, this lead out to a balcony. The seating on the balcony was practical to keep clean but uncomfortable to sit on. Then if you went left to the entrance there was a bathroom with a shower, toilet and sink. You then headed through another door into the bedroom with a massive bed and another balcony. The wardrobe space was unreal, I've never stayed in a Hotel with so much wardrobe space and hangers, it was great. Then into the main bathroom which had a double sink, toilet, bath with a shower over it. The rooms were looking a little tired and need of TLC in quite a few aspects but not the worse I've seen. However to sell yourself as 5 star, you need to have some better maintenance. We also had a problem with the air con, if you left the air con on overnight, which you needed to it started making a dripping noise, to the point it sounded like a big leak and there was going to be a flood so often woke you up. We never mentioned to Reception as we couldn't be bothered to pack up and move rooms but we did mention it on departure so i hope they fixed it as it wasn't good. The dining room, although they had 2 restaurants plus the pool bar, you could only use the buffet restaurant if you were all inclusive. The tapas bar was at an additional cost but it was always empty so maybe that's something you need to look at going forward as staff must be so bored! Even if you offered one night to all inclusive guests in there, that would be something. The buffet restaurant was rather welcoming, modern and looked recently refurbished so maybe the bedrooms are due to get an upgrade next? Breakfast was the standard you would expect. We found the best meal of the day was lunch, compared to evening. Lunch, there was always something exciting and tasty, whereas dinner seemed to fall a bit flat so we used to fill up at lunch. There was always something to eat though, you wouldn't go hungry. Drinks are limited when in the restaurant, water is readily available, then you have the choice of soft drinks, lager or house wine. We found you would struggle to get more than one drink, but we always used to dine outside so maybe that was why. However, this is not a problem as we didn't used to sit and ponder over food, we just used to eat and go so you can get whatever you want from the bar next door. The pools are great, we preferred the bottom pool nearest to the pool bar as this had the better sunbeds, we tried the top pool one day and the sunbeds were all stretched and very uncomfortable. The top pool is a lot deeper than the bottom pool, there is also a kids pool in between. There is one female and male toilet outside but aren't attended to enough so often out of toilet paper and end up in a bit of a mess. Another downside is the pool bar where the food is served, it isn't overly clean on the floor area. The decking could do with a good jet wash as it wasn't very pleasant but as long as you have your shoes on you're ok. It wouldn't take much to tidy it up. 3 days before we were due to leave, an influx of kids arrived which totally changed the feel of the Hotel for various reasons, I feel if this would have been the case for the whole holiday, we'd have spent far less time in the Hotel. Overall a great stay, don't think we'd return as we've seen other Hotels we'd like to try like The Kimpton or The W. Don't let the bad reviews put you off, I would say it's more of a 4 star than a 5 star but it still has plenty going for it providing you get it at a price that reflects that which we did.

Jeffanell Hall

I chose to stay at this hotel expecting a true five-star experience, but unfortunately, it fell short in many areas. First Impressions First impressions matter, and while we were greeted warmly by the reception staff and check-in was smooth, the property itself quickly showed signs of age. The lobby is decent and makes an effort to look inviting, but it doesn’t live up to what you’d expect from a genuine five-star property. I tried to reserve judgment until I saw the rest of the hotel and our room. The Property & Room The biggest disappointment was how different the hotel looked compared to the photos online. The images give the impression of a modern, fresh property, but in person, the building’s age is very apparent. Lobby furniture is basic and dated, and the same can be said for the rooms. Our room was spacious, and the bed was reasonably comfortable—probably the only true highlight. We travelled as a group of three (two adults and one child), but instead of providing a large bed and a proper single bed, the hotel gave us a small cot for the third person. For the price we paid, this simply wasn’t acceptable. On the surface, the room and bathroom looked clean, but closer inspection told a different story—mould on some bathroom walls, limescale build-up in the shower, and a general lack of detailed cleaning. Housekeeping Issues Housekeeping was another major let down. After returning from a beach and boat excursion, our sheets were sandy and marked with makeup. The following day, we came back to find the bed made, but the same dirty sheets still on it. I understand that many hotels don’t change sheets daily, but visibly dirty sheets should always be replaced. We called housekeeping, but the staff member who arrived seemed visibly annoyed. She initially dismissed my request until I pulled back the duvet to show the stains, at which point she reluctantly changed the sheets. This happened on 12th July in room 105. A few days later, we had to strip the bed ourselves just to ensure fresh sheets were provided. Dining Experience The buffet was fine—nothing exceptional. The standout was the chef who prepared fresh pasta every evening. He was friendly and engaging, which made dinners more enjoyable. The rest of the kitchen and dining staff were hardworking, polite, and kept tables cleared promptly. However, a major concern was the flies around the pastries and salad areas of the buffet. This was a daily occurrence, and there didn’t seem to be any noticeable effort to prevent it. It’s not something you’d expect to see in a property claiming five stars. Facilities & Entertainment Entertainment was inconsistent. The hotel advertised a kids’ club, but in the six nights we stayed, I didn’t see anything happening for children. The indoor pool had a €15 fee to use, which was disappointing given the already high price of the stay. The outdoor pool was colder than expected for July. At a genuine five-star hotel, I would expect the indoor pool to be complimentary. Overall This hotel was a let down in many ways—dated facilities, subpar housekeeping, underwhelming entertainment, and hygiene issues at the buffet. While some staff members were lovely and clearly tried their best, the overall experience did not match the standards or value promised by the five-star rating.

Maria Tsarkova

I booked this hotel specifically because it’s advertised as dog-friendly, and I was traveling with my dog. They clearly promote their pet policy on the website as if it’s a core part of their values. However, the reality turned out to be very different. Pet Policy – Misleading and Poorly Managed • First, although I was paying extra for bringing my dog, I had to remind the staff to provide any pet-related amenities. Nothing was prepared in advance – no bowls, no bed, nothing. • Second, I was initially allowed to dine with my dog on the terrace during lunch. But during dinner, they suddenly changed the rules without explanation, and I was told I could no longer stay with my dog in the same area. • When I asked the staff why this changed, I was met with rude and completely unprofessional behavior. No one could give me a clear reason – just confusion and attitude. So much for their “hospitality.” It’s clear their pet-friendliness is more of a marketing gimmick than a real commitment. Other Issues • Food was mediocre at best – nothing memorable. • Rooms were not very clean, and felt like they hadn’t been properly maintained. • Basic requests like an extra towel were denied, which is honestly ridiculous. Bottom Line If you’re considering this hotel, especially as a pet owner, look elsewhere. There are plenty of better-managed places nearby where your expectations are more likely to be met.

Jade Naaman

The good: rooms were clean, spacious (we picked this one due to spacious rooms), parking was easy to come by and free. Check-in was fast and easy. They also had good toiletries, like l'occitane en provence. Mini fridge was spacious. The bartenders by the pool were very nice and knowledgeable. The bad: overpriced, a bit weird on some etiquette. Examples: 1.⁠ ⁠We got in, the AC was off in the room. I've never checked in anywhere where the hotel/resort expected us where the AC was off. Waited 1.5 hours for the room to cool down. 2.⁠ ⁠The first two days, we were able to switch the beach/pool towels during the day. On the third day and on, they decided to change the policy, and you'd only get one towel a day per person. Considering how dirty the pool area chairs are, this was a disgusting experience having to stress over keeping dirty towels all day. I've never seen a resort limit swimming towels to one a day. NEVER! This took us by surprise. 3.⁠ ⁠The hotel listing says "bottle water included". They meant just one, on the first day. Good thing there was a Lidl and an ALDI within driving distance 4.⁠ ⁠A lot of damage in the room: bed, issues in the closet (photos available if anyone is interested), and they cleanly do not clean the headboards, that had hand signs from someone before us getting it on. But the rest of the room was kept really clean on a daily basis 5.⁠ ⁠They said "sea view". Well, true if you consider a small bit of sea view from miles/kilometers away from the sea. 6.⁠ ⁠The food was subpar: selection was very limited for a buffet, quality was iffy (even Italian food was not impressive, and it's hard to mess up Italian food), there was only one restaurant, it was often unclean (chairs, floors) that when I asked my 5 year old to not make a mess, even he noticed the filthy surroundings and told me "it's already very messy". 7.⁠ ⁠Not a single other restaurant we tried in Algarve, whether nice or fast food, had food that didn't taste better than this buffet (except for things prepared elsewhere, like jams, some breads, bottled foods (like yoghurt drinks). We did not try their a la carte restaurant cause they failed to woo us with the buffet 8.⁠ ⁠There were flies and mosquitoes everywhere, including in the restaurant, on food, pool side snack bar, everywhere. Maybe hard to avoid outdoors, but I was hoping better control indoors 9.⁠ ⁠No Kleenex/tissues/similar anywhere in the room, on any of the days we were there. We had to buy our own from the mini markets nearby In brief, we go to resorts 1 to 2 times a year, and it was the first time in years we were not impressed. Save your money and go to Spain (e.g. Balearic islands) or Greece (any island really). Much more generous and accommodating.

Janet Fisher

Save your money and book somewhere else. It's definitely not a 5* hotel. The outside staff and front desk staff were good. The buffet room young staff were bad. Tables not set properly, long waits for ordered drinks. Greeted with "what" whenever we asked a question. Toilets need locks on doors including the disabled one. Wardrobe doors stick on the floor and are difficult to open. Seating on balcony very low and cheap. Main restaurant more like a sports bar with TV's does not look inviting and indeed was mainly empty when we were there. The music played at the outside bar was on a loop and very loud, you couldn't have a quiet conversation.

Lynley M

After getting married in Carvoeiro we stayed here for 2 nights after our wedding. We really enjoyed our stay - they upgraded us to a room with a balcony which was lovely but unfortunately didn’t have a sea view (but we hadn’t booked a sea view room so not complaining). They wrote a sweet message on the bedroom mirrors to congratulate us, put balloons on the bed and left a bottle of champagne which was a lovely touch! The bed was huge and very comfortable! Very spacious room which is perfect! The pool view was amazing and the breakfast was beautiful. Service was very good and staff were very friendly. The only thing I would say is the hotel was very busy - so if you were late to the pool you wouldn’t have got a bed. We were down early so wasn’t a problem but we felt for a 5* luxury hotel, it was very busy. However, it is peak season being summer. Would recommend staying here - great stay!!

Sydney Bauer

We stayed at this Tívoli location for a couple nights at the end of July and really enjoyed our experience! Starting with the positives: the view is UNMATCHED! Honestly made the whole experience, if you’re not selecting a sea side view, I’m not sure it would be worth it. I could have spent hours just staying out on the balcony looking at the cliffs. The location is great, just down the street from great restaurants and bars without feeling like you were in a super busy area (grounds feel incredibly peaceful and quiet). Pool was superbly located with cliff views, and pool service was easy to navigate, though pool seats fill quickly and you’ll have to get out early if you want a spot. I was charmed by the free ice cream that was given while we were out there, a nice touch! Other nice touches: welcome treats provided in the room, free drink ticket if you declined cleaning for the day. Mini bar/fridge snacks were not included, nor their breakfast set up I don’t believe which was a slight disappointment based on price point. Room was clean and sleek, neutral! Overall would go back and enjoyed the experience!

Stacey Schutz

We stayed at the Tivoli Algarve in a Deluxe with Ocean View and Terrace for our honeymoon. It was the most expensive hotel we booked per night, on our trip throughout Portugal. It was the ONLY hotel we stayed at in Portugal that didn’t acknowledge our honeymoon in anyway, or our baby. (All our other hotels gifted baby a little stuffed animal and ourselves champagne and other treats). The rooms were gorgeous but the AC did not work our room and was 25 degrees throughout our stay and we woke up sweating. We did approach the front desk with this issue and they did not seem to care and the AC never did cool our room for our stay. We also arrived to our beds separated which I understand to be common throughout Europe, however every other hotel had them made together for our arrival. We were absolutely shocked the poor service at the pool, we had to ask multiple staff for drinks and service multiple times. The first day my husband had to walk to the bar 3x to ask for a beer before being severed, despite multiple servers walking around no one would stop to acknowledge us. On day 2 by the pool every server we flagged down did not speak English and had to get another server to help. It ended up being a very poor poolside service and we found it a bit difficult to communicate. We loved the location and the views were stunning. Shout out to Ricardo the door man he was absolutely impeccable and we really enjoyed running in to him from our first moment to the last!

Christine

The view from the hotel is stunning blue ocean horizon meeting the clear sky surrounded by gorgeous cliff and cave. The hotel actually was interestingly“built in vertically” where you would take the elevator down instead of up from the lobby. The location is only half a mile away from the beach/town with Tuck Tuck (open air) car service provided by the hotel on a regular interval. The staff team was attentive, warm and welcoming. The food in all the restaurants on site was delicious and fresh. Because the restaurants have open air arrangements, the temperature is a bit warm if you normally like it cold. The rooms were neat and clean. Overall, it is a fantastic hotel! 🏨

Ricky Faust

Fantastic hotel. Room fantastic, breakfast fantastic. Just one thing. The Sun beds have a big gap between the adjustable back angle and the main bed and is really uncomfortable. Would be better if they could put removable mattresses on them

Giovana Froelich

We had an amazing experience at Hilton, especially thanks to the F&B team. We were very well attended to at the poolside restaurant by very friendly Brazilian staff, including one team member who was about to go on paternity leave. We dined twice at Cilantro, where Maria and Rui provided us with five-star service, attentive and exceptionally warm. Arthur, responsible for the cocktails, also surprised us with amazing drinks and a creative menu. If you’re looking for high-standard service, exceptional food, and outstanding drinks, you must go there. It’s flawless from start to finish. Highly recommend!

Karissa Christman

I booked this hotel with high expectations- as the Hilton is one of my favorite hotels and I primarily was excited to use the pool service. Unfortunately, the pool closed every day at 6:30pm. We had ideas that we could come back to the hotel after a day out and relax by the pool- but in order to use the pool we would have had to cut our days extremely short. The towels that they provide for the pool are also extremely worn and felt cheap and very old compared to the towels they provide in the rooms. The bathtub in the room also only distributes extremely hot water that cannot be adjusted. Lastly the hotel was close to the marina- but the drive to the hotel from other areas felt out of the way and a hassle to drive to daily. Otherwise, the service provided by the staff and the hotel rooms themselves were extremely nice and comfortable. I only wish they had smart tvs in the room or had more channels that were in English as we were traveling from the US & could not stream to the TV or watch only 2 channels.

Amylouise Edwards

Firstly I would like to start my review by saying I’m extremely particular & fussy when it comes to my holidays but I thought this hotel and its facilities were fantastic! Every inch of the hotel is immaculate! Rooms are comfortable well maintained & clean. The food and drinks are sensational the pool bar was soo good I stayed in 4 nights to eat there as it was better than some of the restaurants in the marina. All the staff are friendly polite and can’t do enough for you. The hotel is extremely busy in peak season but I feel they manage well. There is areas for over 18s if you feel you want some space away from children. I think those that have given this hotel a bad rating is expecting too much and being too picky. I would highly recommend this hotel over and over again!! Don’t read the bad reviews come see for yourself! I will be back!! We were a family of 6 which was 2 young children and 2 OAPs and everyone of party felt the same thank you keep up the fantastic work guys x

Bartek W

From the moment we arrived at The Hilton Vilamoura for the Easter break, we were blown away by the exceptional level of service and hospitality. Every single member of the staff—from the reception to the restaurant, bar, and housekeeping—was warm, professional, and truly went above and beyond to make our stay perfect. The hotel itself is stunning, with elegant interiors that reflect the charm of the Algarve. But what truly sets this property apart is the care and attention given to guests. We were greeted with genuine smiles and helpful recommendations at every turn. Whether it was helping with the transport to the Marina, or simply ensuring our comfort, the team anticipated our needs before we even had to ask.

Caroline Toledo

I had an amazing experience at Hilton Vilamoura. Staff were helpful and spoke good English. Hotel was huge. Free parking. We loved our room, we had a shower and bathtub. We felt very comfortable. Also water bottles were provided. We didn’t have breakfast included in our booking so I can’t speak for that. Be aware that the main pools were in maintenance so we weren’t able to use it, and it was a bit noisy with all the work being done. I guess they will open it for summer 2025. But there are other pools available for swimming instead. There was a bar and restaurant available also. Hotel is located in front of a golf club which is nice, also there’s a spa. They also offered free shuttle to downtown. Overall we felt like we could relax for a few days in this hotel. Awesome

Samantha Nanayakkara

A Lovely Stay, Though Slightly Below Usual Anantara Standards We recently stayed at this hotel and overall had a lovely experience. The property is beautifully maintained, and our suite was spacious, clean, and comfortable. As suite guests, we had complimentary access to the indoor pool, which was a great addition. However, it’s worth noting that for guests not staying in suites, use of the indoor pool comes at an extra charge of €25 per person, per visit — something that felt a little surprising for a 5-star resort, particularly when compared to other Anantara properties we’ve stayed at in the past. The hotel has a calm and professional atmosphere, though the overall ambiance felt more business-oriented than leisure-focused. Breakfast was nicely presented and of good quality, though the selection remained the same each morning. The location is peaceful, but do keep in mind it’s about a 10-minute drive from the marina if you’re looking for a wider variety of restaurants and evening options. Free parking is available at the hotel, and I would highly recommend hiring a car for flexibility and convenience during your stay. While the hotel itself is lovely, we found it lacked just a little of the warmth and charm we’ve come to expect from the Anantara brand. For that reason, I wouldn’t quite rate it a 5 — but it’s a solid and very good 4.5-star experience.

Adebusola Olabiran

The ONLY hotel worth staying in when in villamoura. I was worried before my arrival as they have recently changed ownership and I wondered how this would affect the quality but my worries were baseless. I’ve had a 10/10 experience here and can’t wait to come back. The entire property is 5* condition. Right from entering you are welcomed warmly by kind and knowledgeable staff. The rooms and suites and spacious and beautifully designed with regular cleaning (twice a day!) the breakfast buffet is one of the most impressive I’ve ever had. You must try their fresh juice too. Their spa facilities are really great and they have a full menu of treatments, massages and procedures. I have to compliment their staff once again, the art of customer service is being lost across service industries but this is one place that has got it spot on. I cannot recommend the Anantara enough.

Linas Svabauskas

During my recent stay at the Anantara Vilamoura Algarve Resort, I found the experience to be a mix of positives and areas needing improvement. Rooms: The accommodations were spacious and well-appointed, providing a comfortable retreat after a day of exploration. Breakfast: The breakfast offerings were satisfactory, though I anticipated a broader selection befitting a five-star establishment. Spa Experience: A notable concern arose with the spa services. The advertised rate was €15 per person per hour; however, I was charged €25. This discrepancy posed challenges, especially when using prepaid travel cards, leading to unexpected expenses and potential currency conversion fees. Upon addressing this at checkout, the staff acknowledged the issue but could not process a refund, offering instead complimentary spa access shortly before my departure—a solution that was impractical given the timing. While an apology was extended, a more accommodating gesture, such as a complimentary drink during my wait, would have been appreciated. Overall Impression: While the resort boasts commendable amenities and a serene ambiance, attention to detail in guest relations and clarity in service charges are areas for enhancement. Future guests, particularly those utilizing travel cards, should remain vigilant about potential discrepancies and seek confirmation on service pricing to avoid unforeseen charges.

John Ditchfield

This is a nice, well run and comfortable hotel with good rooms. Although we were “upgraded” so I can only comment on the more expensive bedrooms. Despite a rather bland lobby and hallway design the actual bedrooms are comfortable and well designed. I found the service here also to be overall very good and helpful. The gym has some decent kit and there are a number of good pools. My visit was during low season (December) so it might well be a different story during high-season but my experience was certainly favourable. They do a good breakfast!

Sarah Mandel

This resort is stunning. The rooms are beautiful and comfy and the service is amazing. It’s a little far from Lagos and faro at about an hour each but it was perfect for my trip.

Adam Stirling

Lovely hotel with relaxed atmosphere and very attentive staff. Jason checked us in and was highly professional and organised. Aliou is very welcoming and humorous, as well as providing a fantastic service in both the lobby bar and main restaurant. Claudia provides an excellent waiting-on service in the bar. Hassan provides great service in the restaurant. My parter has enjoyed the aqua-fit classes several times, with all of the staff involved being encouraging, fun and professional in their approach. The hotel could be improved if the main pool was made adult only with the bottom pool focusing on being family-orientated. Otherwise this is a fantastic hotel, with excellent entertainment and staff.

Oliwier Witecki

We had a wonderful stay! The hotel was amazing, very clean and comfortable, and the location was perfect—close to everything we needed. The atmosphere was great, and the staff made us feel very welcome. A special thank you to Hassan, the waiter, who was absolutely fantastic! He was always smiling, cheerful, and ready to help with anything. His positive energy really made our experience even better. We would definitely come back!

Carra Chadwick

We went here for a week in July and it was by far the nicest, cleanest, most amazing hotel we have ever been to. Staff were accommodating and friendly, food was amazing (go all inclusive, you wont regret it!). Beach is really close by. Overall, it was the best holiday resort we have ever been to and we would have happily spent all our time just soley in the hotel. Thanks again to all the staff, wish I could thank you all by name!

Dan Mirarchi

The hotel is in a great location and has great amenities with top notch service, Aliou (so) is tireless and always made sure we were satisfied. The outdoor pool is long but only goes to around 5 ft. Not sure is this is typical in Lagos or not, but common areas are not air conditioned. Otherwise, a great stay.

Capri Marz

We had the most incredible experience at Iberostar Selection Lagos Algarve! From the moment we arrived, the staff were so warm, friendly, and welcoming. They offered us a drink while sorting out our rooms, which was such a thoughtful gesture after a long journey. They even went out of their way to arrange our rooms right next door to our friends, which made the trip even more special. It was my cousin’s birthday during our stay, and the staff truly went above and beyond. They surprised us with a beautiful birthday cake and champagne delivered straight to our room – such a thoughtful touch that made the day unforgettable. The hotel is spotless and beautifully maintained. The food was incredible, with so many delicious options, and we loved enjoying our meals while taking in the stunning beach views – it made every meal feel special. Our fridge was also kept fully stocked with drinks, sweets, and snacks, which was a lovely extra touch. Both the indoor pool and spa area are amazing – so relaxing and perfect for unwinding. The outdoor pool area is just as beautiful, with plenty of space to soak up the sun and enjoy the views. Honestly, we couldn’t fault a single thing. The service, the atmosphere, the food, and the little thoughtful touches made this trip unforgettable. If you’re visiting Lagos, Portugal, this is the place to stay – 1000% recommend, and we can’t wait to come back!

H d'Almeida

Everything is amazing here. My only negative points are the lack of natural orange juice for breakfast - not to the standard of a 5 star hotel. And also that to get scrambled eggs, one had to go to the omelette queue which was always long and took around 10 minutes. The rooms are are big and comfortable; the direct accesses to the beach is very convenient; the main pool is huge and always enough sun beds for guests. Had a very relaxing family time and definitely plan to return next year.

Salah Alghanem

We stayed at VidaMar Resort Algarve for 6 nights. The hotel has great facilities: several pools for all age groups, direct beach access, and a variety of restaurants (Italian, Japanese, buffet, and poolside). Rooms are large and the beach is clean and well-maintained. However, the resort is outdated. Furniture is worn, bathrooms are basic, and the entire property needs renovation. Service is extremely slow—staff are kind but overwhelmed. Room service was unreliable; we never received the towels and iron we requested on day one. Housekeeping was inconsistent, and overall cleanliness was average (6/10). Food often arrived cold, and service delays were the norm. Given the price, this hotel does not deliver 5-star value. It’s closer to a 4-star standard and needs significant improvements in both service and maintenance.

Ellen Björkung

This is not a 5-star hotel. Location is good if you’re looking for something close to the beach, however there are no restaurants close by so you’ll definitely need a car to get to anything worthwhile. We stayed in a Club-room and it was an okay room. It had a nice view of the resort, the bathroom however, isn’t very well planed so you wont be able to get ready at the same time. The hotel does not have irons, they only offer an ironing service. The maids are friendly and clean well but for our 7-night stay they left things in our room three times and took one of our key-cards to the room with them twice. The rest of the staff are not friendly or service minded, only one man working in the Mar Club was able to meet 5-star service. We had lunch one day at the Sunset-restaurant and waited 45 minutes for our food only to be asked what we ordered after that. We decided to not have lunch there again. The breakfast was okay, not much to complain over except again the staff. Once you have gotten your coffee, no one asks if you’ll like more and we were only informed on the last day we could get anything other than brewed coffee. On our last full day we went to the reception to confirm our late checkout that we asked for when we booked and again when we checked in only to be informed we would be changed €50 for every hour we “over stayed”. We decided to leave by the normal checkout time because we felt uncomfortable even though we had confirmed late checkout prior to this. Not once were we asked how our stay was. I could go on for a while…if you’re a family looking for a beachfront resort this is probably for you. I wouldn’t recommend it to any couple or anyone looking for 5-star service.

Alex Arteaga

I honestly don’t understand how this hotel calls itself 5-star. The service is terrible — no one to welcome you at the lobby, endless lines at check-in and check-out, and housekeeping that barely does the basics. Staff don’t look professional and seem poorly trained. The facilities are just as disappointing. They even charge a daily fee for the gym, which should be included at this price point. And to top it off, the hallways were literally dark with no lights. I took a photo because I couldn’t believe it — not “mood lighting,” just cheap and frankly creepy. At best, this feels like a 3-star hotel pretending to be luxury. Overpriced, badly managed, and absolutely not worth it.

Danielle Moran

We are just home from having our wedding here ! It's just amazing! The staff are so good, Ana our wedding co-ordinator was phenomenal. She went above and beyond for us . We ended up with a rain storm but she still pulled it out of the bag with last minute changes. She also helped us plan the wedding , I didn't need a wedding planner !! The food was unreal , we had the bbq buffet and it was so chill and tasty! The bar staff were so attentive . As soon as they see your drink is gone they're over with another . Nothing was a problem at reception. We stayed in the room the night before , room service staff were amazing. Bell boys amazing too . A very friendly hotel all round

MONKFISH000

Great family based hotel. Loads to do. As for the food, think of a level in your mind as you read this. Got one? Well stand on that level and you’ll see the level the food at this hotel is on. All my children had lots of fun based fun. That fun included swimming, sliding, drinking, eating (see that cringey level thing a few sentences back) laughing, watching, jumping, dancing and more swimming. All the staff were extremely helpful and nothing was an issue. Rooms were clean and room like. Plenty of light switches. The AC in the room was very quiet which, for me is a real boon. (Look up when you’re on your mind level by the way. Not down)

virginmedia internet

We recently stayed at Hotel Jupiter Albufeira and overall had a lovely experience. The hotel itself is modern, clean, and well-maintained. We really liked the rooms – they were spacious, spotless, and comfortable. The hotel amenities, including the pools and bars, were excellent. Drinks were great too, with a good selection and friendly bar staff. However, a few things could be improved. While the food was generally tasty and fresh, the variety of hot dishes was a bit limited and became repetitive after a few days. Also, water was not always replenished during our stay, which was a small but noticeable inconvenience. In the bathroom, basic toiletries were provided but no body balm/lotion, which you would expect in a 4-star+ hotel. One concerning issue was the behavior of one of the entertainment staff members. During one of the animation activities, he used language that was inappropriate and disrespectful towards women. We feel this is something the hotel management should seriously address to ensure a welcoming environment for all guests. Despite these points, we still enjoyed our stay and would consider coming back – especially for the clean rooms, friendly atmosphere, and great amenities.

Mark

We stayed at this hotel looking at the reviews of it being a 5 star hotel. This is not a 5 star hotel the food is basic and can tell it is cheap products. The bedrooms were decent but the kids bed is very poor my daughter could not sleep on the sofa bed and had to sleep with me and my wife for 10 nights. We raised our concerns but they just stated they will issue extra bed linen. The most disappointing thing was that we ordered a cab from the front desk to bring my daughter horse riding expecting it to be a standard cab service. The gentleman at the desk asked me to pay him 16 euros to the destination which I thought was strange. I thought this is what they do at the hotel. After we went horse riding we then asked the horse riding place to order a return cab to the hotel after the day out. We paid 8 euros for a standard cab company which was the correct amount from the hotel. i was very upset as the hotel was making a profit on all cab services as we had to pay double the amount. I raised my concerns to the desk operative and he said they have a private company they use themselves but he did not make me aware of this. I then spoke to the manager and she said she would come back to me but didn’t bother. This is the first hotel I have experienced this in after paying thousands to stay at this hotel it was very disappointing to see this. I would definitely not recommend this hotel.

Polly B

We have just got back from 10 days and I can’t fault the hotel, the food, the staff or the cleanliness of the rooms. It was all brilliant. As a tip for anyone thinking of booking here with a family I’d suggest going for a superior room if your kids don’t sleep well on a sofa bed, this was the only downside for us but it was our fault for not checking the set up.

Dan Stern

Overall I wouldn’t classify this hotel as a 5 star hotel. The food is the worst I had in my life - tough meat, gelatin deserts, they even made a simple rice taste bad. 4 out of 10 people had diarrhea. Paying for playing billiard is absurd in an all inclusive hotel, and same goes for the limited time in the spa area (sauna, heated pool etc. are limited for 1h a day and this is only after we paid for the “extra” all inclusive pack. All the service in the pools are self service so you have no waiters. The decoration is army feeling with very simple decoration. On the good side the rooms are big and comfy, kept cleaned and there are many stuff for kids. The entertainment team was amazing and very friendly, lots of activities for kids and teenagers with daily shows. That was honestly the only good part of the trip.

Sofia Pereira

Beautiful property with fantastic gardens and plenty of space for couples to take a relaxing walk or for children to play. The lake, outdoor pools and artificial beach are great, although in August these can be rather busy. The interior design of the hotel itself isn't the style we expected to see near the beach, but still very well kept and pleasant. The location is excellent with amenities and the best beaches nearby.

Katie Sullivan

We had an amazing stay here with our whole family. The staff were incredible and so accommodating. Perfect for families. The hotel and facilities are fantastic. The breakfast was also very good. Couldn’t fault the place and we will definitely return. My daughter was unwell when were due to check out and the hotel staff were so kind and found us a room to stay in for the day, free of charge. Highly recommend.

Tatiana Regonaschi

The pools are awesome, the staff are very kind and helpful ! There is a covered garage that is very handy with the hot weather! I am giving a 4.5 overall because of some small details that are important to us: 1. gym with very few things, the sun hits all the aerobic equipments. 2. There is no chairs or service at the beach from the hotel, nor transfer ! It is a small walk but could be more white glove service ! We recommend staying there !

Celia de figueiredo

Domes Lake Algarve provides a wonderfully relaxing experience with exceptional staff, top-tier amenities, and beautiful grounds. The variety of pools, including a sand-bottomed option, and the peaceful private lake create a perfect setting for a tranquil getaway. However, the hotel is let down by some significant issues. The dark lighting and uncomfortable mattresses detract from the comfort of the rooms, and a concerning lack of professionalism was observed when a male staff member entered the women's pool changing facilities to perform maintenance. While the service and amenities are excellent, these points of concern do impact the overall experience.

Connie C

The air conditioning in the rooms are not effective. At best we could lower our room temp to 23C. We had two rooms and one bathroom had a disgusting smell coming up from the shower drain. The building and rooms are tired, worn and in need of a renovation. You need to set an alarm to get up early to compete for a lounge chair. The resort doesn’t have enough lounge chairs for the number of guests. For the amount of money we paid, we had much higher expectations from a Marriott Autograph hotel. I would not recommend and will not be returning.

Marc Rehmann

We are currently staying at the Tivoli Hotel Alvor and are feeling very comfortable and well taken care of. The hotel is very new, everything is spotlessly clean, and the overall atmosphere is welcoming and relaxing. Most importantly, the head chef Rodrigo is doing an outstanding job. Our daughter has celiac disease and needs to follow a strict gluten-free diet. Chef Rodrigo has gone above and beyond to ensure she is safe and well cared for, creating a truly wonderful culinary experience for us. Thanks to his attention and knowledge, we feel completely at ease when it comes to food – which is a huge relief when traveling with dietary restrictions. In general, all the staff members have been extremely friendly, attentive, and helpful, making our stay even more enjoyable. We are truly impressed and highly recommend this hotel – especially for families and guests with special dietary needs.

Natalie

My partner, our daughter (8) and I are just back from our first ever family holiday at Tivoli Alvor. I could not recommend this place enough, from the staff, the beautiful grounds and all the resources available. From the second we arrived (at midnight) we were greeted with warm smiles, our bags taken care of and we were driven to our room on the grounds. We were also able to take advantage of the 24 hr buffet and get some food after hours of travelling which is a very well thought-out perk of this hotel! My partner used the gym facilities most days and I had a relaxing massage at the beautiful wellness centre. Our daughter absolutely loved the kids club and we felt very comfortable leaving her as the staff were just made to work with children. The adult only pool was clean, warm and peaceful with beautiful cabana-style furniture and lots of loungers. The family pools were great and very central to most rooms, and the kids pool with slides was great fun and enjoyed a lot by our daughter. Our room was bright and clean and had a fridge, TV, and plenty of space for hanging and storing clothes. All staff were truly amazing in every area of the hotel and I couldn’t find a bad thing to say about any of them- nothing was ever a hassle and we felt welcomed and taken care of. My partner is vegan and my daughter and I are vegetarian and the food options available for us were unbelievable. We ate like royalty every day in the buffet and also loved the Italian restaurant. Highly recommend for those with allergies or dietary restrictions/preferences as these are taken very seriously and everything is clearly labelled all throughout the buffet. We loved the live, family friendly entertainment in the Shore bar every night at 9pm, especially the magic show and the circus. Another fantastic thing is the private path from the hotel directly to the beach, which is about a 15 minute walk away. I could not recommend this hotel enough, so much so that we have already booked to come back next year even though we only got home yesterday. Thank you for a wonderful experience, Tivoli.

Caterblock

My overall experience at the Tivoli Alvor Hotel was excellent; it was the first time I have visited Portugal and the 10 day visit exceeded my expectations. (Late May-Early June) The pools were great; with 4 pools; 1 being a large adult only (16+) pool which was where we spent a lot of our time. Said pool was mostly clean and cleaned regularly. The other pools often had volleyball games and entertainment for kids There were a good choice of restaurants at the hotel; The main one Essenze is open until 10:30am for breakfast, and also serves lunch and dinner. However, we found throughout our stay that most food was cold, and eggs often badly cooked making it much less enjoyable and off-putting. I have coeliac disease and am allergic to Gluten, after telling the staff this, all staff were greatly helpful and offered to have chips, pasta and chicken cooked separately for me to be able to eat. Rodrigo and Sophia were greatly helpful, along with Paula, Danio and Nicole. At the hotel you are able to book an Italian restaurant, and a roastic restaurant, which you can book every day alternatively if necessary. The Steak in the roastic restaurant was marvellous. The pizzas at the Italian restaurant were also excellent, and were possible gluten free. Other than these, there was a barbecue area open midday which served good meats, furthermore there were two bars open throughout the day; a busy one with regular entrants a quieter one open until 10pm. The staff at this bar in particular were great, very hard working and welcoming, especially the man who worked nights at the salty bar. The rest of the staff throughout the hotel were incredibly welcoming. The maid cleaned thoroughly. We spent extra to get a larger room, which was spacious with a good view and good bedding, along with necessary utilities. When arriving, staff took out suitcases to our room. The surrounding area is in a really good location, with the hotel providing free hourly mini train rides down to Alvor, with a substantial number of shops and great restaurants which we visited multiple times. The beach is about 600m away, easily accessible by a private bridge and path, shared by the Pestana hotel. The coast is excellent, not overly busy, with a couple food shops/restaurants. Two drawbacks of the location of the hotel are it being in full view of the tall Pestana hotel, which affects the view, and secondly the lack of supermarkets close, meaning we often had to ask for milk and sugar from the bar, (which they were more than happy to provide) to make tea etc. Overall, our stay was excellent, staff were lovely, lots of activities and a great location, and the only problem was the food being often cold which I hope could be looked at and resolved. I would recommend the hotel again, if you decide to visit then definitely take a boat trip to the Bengail caves; they are stunning. The slide and splash water park is outstanding and massive. Ubers in portugal are cheap, so travelling is easy.

Abhay Goyal

We spent the weekend at the resort, which is lovely, although it's not near the beach, though they have a buggy service to the beach. It’s a fantastic option for families with kids, offering plenty of activities, including kid-friendly pools and play areas. Additionally, it’s easy to navigate the resort with strollers. However, the service left something to be desired. We had a confusing experience on our last day when we repeatedly called reception for an iron, but they didn't pick up. When we went to the reception in person, we discovered they were receiving our calls but not picking up! The same issue occurred just before checkout when we requested a buggy to help with our luggage. It was pretty strange; I wonder if others have also experienced this. Given the resort's price points, we expected better service. Despite this issue, we had an overall pleasant experience and would recommend the resort.

Simon Wraight

We booked Tivoli All Inclusive for 11 nights, hoping to escape day-to-day stress. Unfortunately, despite some highlights, we won’t be returning. 👨‍👩‍👧‍👦 Arrival & Rooms We travelled as two families and stayed in Premium rooms for the extra bedroom. The welcome was warm, and staff took us to our rooms via golf buggy. Our first meal at Essence buffet was late but pleasant. 🏊‍♂️ Pools There are three family pools crammed together, with an adult pool further away. This creates a crowded, noisy environment. Loungers are “reserved” as early as 6:30am, and many sit unused. We managed a couple for nine people—mostly for bags. The pools are lively with inflatables and activities like water polo and dancing, but the same loud, cheesy playlist loops daily. Sensitive guests may find it overwhelming. Despite plastic cups, broken glass incidents still occur, forcing pool closures for deep cleaning. 🍽️ Restaurants There are four restaurants: three require booking, and Essence is the buffet fallback. Booking ahead is essential, or you’ll face long queues and noisy crowds at Essence. The food is varied and decent, with plenty of fruit, veg, fish, and meats. Ice cream is a hit with the kids. Carosello: Italian-inspired. Buffet starters/desserts, mains ordered. Adult pizzas were okay, but kids’ pizzas were thick and undercooked. Kids’ fish fingers were generic and disappointing. Lasagne was poor—worse than a pub microwave version. Focaccia was great one night, doughy the next. Mad Med: Buffet starters/desserts, meat-heavy mains. Very good overall. Roastic: Decent food. Piri Piri chicken and T-bone steak were tasty, though the steak came overcooked initially. Staff were friendly and quick to fix it. Essence: Nice food but too chaotic unless you eat very late—not ideal with kids. Lunch options are Essence or a BBQ Cook Out. Essence is even busier than dinner. Best time is 2:15pm before it closes at 2:30. BBQ is decent, though hot dogs are often cold—ask the cook to reheat. Breakfast is good, with Premium guests using Mad Med to ease congestion. Still, getting a proper coffee can be a challenge. 🛎️ Service Staff were friendly, but service was inconsistent. The Tivoli app looks promising but failed us—none of our requests were actioned. The only reliable method was queuing at reception. We repeatedly asked for single sheets for our kids sharing a double bed, but housekeeping kept remaking it as a double. Even after flagging it at reception, the issue persisted—small but frustrating. 🏖️ Beach & Train The walk to the beach is pleasant, with a bridge over the main road. The train into town was a hit with the kids and very convenient. 🎾 Entertainment & Activities We enjoyed padel courts, football, and mini golf. However, reserving courts meant queuing with the kids club crowd—hot and inefficient. Cocktails were good but inconsistent depending on the bartender. Bar queues were long unless the premium bar was open, which was rare. The gym is tiny—only usable early in the morning if you beat the rush. (summarised by AI to get it under 4000 characters)

Ayaan M

WOW. this property! Firstly I was compelled to write a review right away just from my check in experience alone, I still haven’t even checked out yet, but my experience so far has been nothing short of amazing. I was greeted by Diogo and the front desk reception Mariana and Jayson who were from the minute I walked in just so warm welcoming, electric energy and made the check in process so smooth and seamless, they were like GENUINELY friendly that is so rare these days! also they thoroughly explained all the hotel facilities, and shared suggestions on all things algarve. The welcome drink was a nice refreshing touch to a hot summer day. Upon checking in, I got to my room and honestly all i can say is BEAUTIFUL. the cleanliness, the balcony, the views the nice little touch with the welcome card + pastel de nata were SOOO GOOD👌 This hotel has a huge facility, with a spa/gym (haven’t had a chance to use this yet) but the fountain show and wet deck bar is nice! The hotel is close to a small little beach, just a short walk away and it was nice to catch the sunset. I had dinner at Paper moon, that I definitely recommend to go check out during sunset. the ocean views are incredible. I recommend getting the Gnochetti it was really good! After dinner we walked by the Lounge and there was a DJ playing, the hotel was quite quiet for a thursday night but I can imagine when the summer rush picks up it would be good vibes. Overall such a good experience and I totally recommend as a MUST stay when visiting in Algarve. From the Hotel, to the views, and the hotel staff that make it worth while!

Leanne Jeffs

This place was just amazing. I would love to live there forever!! I highly recommend this hotel. I celebrated my 50th birthday there and they treated me like a queen - the service from start to finish was exceptional. The decor is absolutely stunning and the smell as your walk into reception is divine! I highly recommend going for the bed and breakfast option - the breakfast is out of this world - the only hotel I’ve ever been to that has free flowing bubbles - I could quite get used to a mimosa every morning! A particular thank you to the reception team and John and Teddy in the Market Kitchen. I will be back one day - Leanne

Negar Ghaffari

Amazing hotel. We extended our stay (regardless of price) because of how good everything was. Every single member of staff I interacted with was friendly, helpful and warm. Great location, meticulously clean and comfortable. The spa offers a range of treatments and massages and smells divine.

Thomas J

A beautiful and well-organized hotel. The rooms are very spacious and modern. The hotel boasts a dedicated and friendly team, all of whom are professional and attentive. From pre-arrival to check-out, they go above and beyond to ensure your stay is personalized and comfortable. Tip: Behind lounge AIR you have a path down to the cliffs, stunning views! A special thank you to the entire team and the management, keep up the good work!

Ali Al-Ansari

From the moment I arrived at W Algarve, I was impressed by the warm and professional welcome. Check-in was seamless, and to my delight, I was upgraded to a room with a better view, a gesture that immediately set the tone for an outstanding stay. The hotel itself is beautifully designed, blending modern elegance with a relaxed, coastal vibe that makes you feel right at home. It’s stylish without being overwhelming, and every space feels thoughtfully curated for comfort. The food was another major highlight. We enjoyed both breakfast and lunch at Market Kitchen, where the dishes were flavorful. Dinner at Papermoon was a fantastic experience as well with great atmosphere, excellent service, and delicious Italian cuisine. The gym was also exceptional — well equipped and ideal for maintaining a fitness routine while traveling though I prefer a cable machine over the Kinesis machine. We also made great use of the pool area almost every day. Whether lounging or ordering from the poolside menu, the service was always prompt, friendly, and attentive. The room itself was very spacious and had all the amenities needed for a comfortable stay. I liked the quirky nature of the room and details inspired by Portugal. Overall, this was an excellent stay that exceeded expectations across the board. I truly appreciated the attention to detail and the consistently high standard of hospitality. I’m already looking forward to coming back soon!

Tome Stanic

We have been busting the place with a small baby. It has been outside the season, however the staff have been very friendly and supportive. The accommodation is well equipped for daily life and close to the beach (3 min). It’s a beautiful place, care taken and invites for a revisit. Nice hotel nearby with great buffet for breakfast or dinner if once you are lazy to use your own kitchen.

Andrew Morgan

I visited friends who were staying in a villa long term. While very spacious, the space was wasted. Only two bedrooms, it could have accommodated at least one more. Huge open areas with no apparent use, but a smallish kitchen. Includes a washing machine and dishwasher, but with no hot water to either of them. This was particularly a problem with the washing machine. My friends told me the staff were very helpful and pleasant. The very nearby beach was beautiful, but in February I can only tell you that the walk along it was wonderful. Far too cold to swim. There are a surprising number of good places to eat nearby, but many were closed in the offseason.

Afonso Pinheiro

I would advise anyone with 5 star expectations to run from this place. Good: spacious, great pool, good location, parking I’m still here and I regret this choice a lot: staff in not educated at all; coffee machine works with company pods, and you need to pay 1€ per pod; walls needing to be painted; mattress is hard; living room tv not working; kitchen missed some key elements They forgot to clean the villas (something I find ridiculous)

Amit Saini

Issues: 1. No service to assist with luggage 2. Phone system in room didn’t work 2. Rooms were cold. Heaters for the living area didn’t work. We complained a few times before action was taken. 3. Kitchen fridge was not cleaned. Smell of fish gone bad when opening the door. To their credit, they fixed #3 and attempted to fix #2. Will update review if staff move us to another room at the main hotel. Not a fan of the villas here.

Robert Hankins

In the first 24 hours here I’m very disappointed. We booked this family vacation 5 months ago and have been so excited. Yet a week before arriving we were told there was a renovation meaning half the restaurants are closed, as well as the gym, spa and heated pool. We were told rooms had all been renovated already. Yet Upon arrival our villa has not been renovated recently. It has several instances of water damage and ants inside. And The cleaning crew put our children’s swimsuits in the bidet today! When we asked about the complimentary gym due to their construction we were told we had to pay extra. I paid a lot of money for this week holiday and am really disappointed that when half the amenities are closed and our place hasn’t been clean, the manager couldn’t even comp the gym fee. I thought it was supposed to be 5 star service?