Rachel Killigrew
UPDATE SINCE THE HOTEL CLAIMS IN IT'S RESPONSE I NEVER STAYED THERE - I've attached a photo of my reservation as proof. DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. STAY AWAY!
Their response only reinforces my concerns about how dishonest the staff are. Instead of addressing the issues I raised, they chose to deny that I was even a guest.
DO NOT STAY HERE – AVOID THIS HOTEL AT ALL COSTS!
I left my luggage in the hotel's luggage storage before my flight on the evening of July 5, and my Louis Vuitton handbag was stolen. Inside were my passports, laptop, sunglasses, and other valuables. It was the only bag stolen that day, which makes the situation even more concerning.
When I discovered the theft, there was no manager on-site to assist. The two employees who helped me, Sachin Kumar and Tiago, were unhelpful and showed very little urgency. Initially, I was told we could review the security camera footage. After waiting for over 1.5 hours, I was then told I could not view the footage and that my only option was to file a police report.
When I filed the report, the responding officer told me they receive 2–3 reports like this every week from this hotel. That was incredibly alarming. Based on my experience, I strongly suspect this was an inside job. While I cannot prove that, the circumstances and the lack of transparency left me with very little confidence.
I later spoke with the Director, Renato, who was also not helpful. He said he could only meet with me the following morning at 8:30 a.m., after I was already dealing with the aftermath of the theft. I was repeatedly told there was no useful video footage, despite there being visible security cameras in the lobby.
Unfortunately, the theft was only part of an already disappointing stay. The rooms were not clean, the staff were unfriendly and slow to respond, our toilet stopped flushing twice during our four-day stay, and it took four phone calls and an hour and a half just to receive clean towels.
I understand that travelers are ultimately responsible for their belongings, and I acknowledge that leaving valuables in luggage storage was a mistake on my part. However, I have used hotel luggage rooms all over the world without ever experiencing anything like this. I trusted this hotel to provide secure storage, and that trust was completely misplaced.
This was one of the worst hotel experiences I've ever had. Between the poor service, maintenance issues, and the theft of my belongings, I cannot recommend this property to anyone.
I have attempted to contact this hotel, several times today and they have not answered a single call. Avoid this hotel at all costs!
Josh Albertson
The room, view, location, and amenities were fantastic. Our room was modern and luxurious. The hotel had a wonderful pool. Free parking was great, we always found parking with the extra back lot. We did have some service issues, our room was not equipped with a cork screw or a TV remote for one of the TV’s. The corkscrew was necessary for the wine they provided. We did call the front desk several times with no answer. We visited the front desk to make this request, we were told to wait but no one arrived. Additionally, our patio was not mopped during our stay so it collected much bird poop. I understand birds will poop during our stay, but it could be cleaned. I would still book this room for the price, location, and quality of the room.
Kate
Rosemary who does the entertainment was brilliant with the children! My 10 year old son entered the daily kids sports competition every day coming second each time but on our last day she did a mini competition for our two children so they won prizes to take home - a fab t shirt and frisbee. Rosemary made it such a fun holiday! She really is fantastic and such a great addition to the resort!
Ola Luka
Oura View Beach Club Hotel by MGM is an excellent place to stay. The location is perfect, the views are beautiful, and the staff throughout the hotel are exceptionally friendly and professional, making our stay truly enjoyable. Aqua Restaurant was another highlight of our visit, with outstanding service and a wonderful dining experience. A special thank you to Omar, who went above and beyond to ensure we had a great stay. Highly recommended!
Ernie Potts
Just returned from a week in Oura View Beach Club. Hotel is 3 star at best, dated and in need of revamp / decoration. Our room was on floor eight but lifts only go to floor six !
Pool area is ok but cleaning of the pool took place while pool was quite busy , surely better to clean it when not in use.
Some hotel staff where ok but majority don’t even speak as they pass you and look like they don’t want to be there.
We reported a defective light in out bathroom which was constantly flickering, they arranged for maintenance to come and repair the light while were out for the day ( great ) but on returning to our room found the door was not locked. We contacted them receptionist regarding this who said they would pass on a message but no feedback at all.
Broken tiles on balcony and loose light fittings in room and safety latch on apartment door missing.
Breakfast was ok with plenty of choice, didn’t have any other meals in hotel. Thankfully some nice restaurants on beach front.
Entertainment on in hotel but no atmosphere in the bar at all. Can’t book drinks to room or pay with cash, card only !
Lots of noise from the strip until 4 / 5 in the morning so if you’re a light sleeper be warned.
Please don’t answer with thanks for your feedback as it helps to improve our service to customers as looking at last years feedback ( same issues ) you haven’t acted on those as yet.
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