Enrico G
Beautiful, green and well-maintained resort in the Algarve, but the five-star rating doesn't quite match the actual experience.
The permanent staff are great, friendly and helpful. The seasonal staff service is inconsistent though: housekeeping is unreliable. Some days water is refilled, glasses are clean and toilet paper is stocked, other days not. That doesn't fit a five-star resort.
The resort grounds themselves are a real plus: very green and well kept. On the other hand, certain things are unnecessarily expensive, like a cappuccino in a plastic cup for 4.40 euros at the bar. There's also no decent coffee at breakfast, which you'd expect from a five-star property.
Overall not an unpleasant stay, but given the inconsistent service and the price-quality ratio, this feels more honestly like a four-star resort than a five-star one.
Bruno Borges
We had a wonderful stay at this hotel. The staff were absolutely amazing—friendly, attentive, and genuinely caring. It has been a long time since we’ve experienced such warm hospitality, and they really made our stay special.
The pool was great, and the hotel facilities were always clean and well maintained. The food was excellent with plenty of variety.
The only downside was the fitness room. For a 5-star Pestana hotel, it was quite disappointing. The equipment is outdated and doesn’t match the standard you would expect from a hotel of this category.
Another point to consider is the fact that the location is lovely but quite far from everything as it’s around the golf course. If you consider walking or running around, you better reconsider as it’s just dangerous roads with no safe paths to walk/ run.
Apart from that, everything else was excellent, and we would happily stay here again.
James Queally
First of all, the service was more than 5 star, Ivan and Ameer at the outdoor bar really made our holiday, bringing great vibes and always going above and beyond.
Another special mention should be made to Shirley who made the best omelettes we have ever had and always greeted us with the biggest smile making our breakfast and putting us in a Great mood for the day!
Only reason I haven’t given 5 stars is the treadmill, the exercise bike, where broken, and the sauna Turkish Baz indoor pool and steam room were just turned off and they did not give any idea of when they’d be back.
Room and Service with five star, but the amenities were four.
张晓
Extremely Disappointing Experience
This was an extremely disappointing and unprofessional experience.
The room was arranged directly by your customer service staff, and we paid for the accommodation. This was NOT a booking made through a third-party website. On the day of our stay, the room was booked directly by your staff using your own hotel computer/system.
We checked in according to the arrangement made by your staff and paid the amount requested. However, when we checked out, we were suddenly asked to pay an additional €129.
This is completely unacceptable. If there was a problem with the room rate, payment, or booking, your staff should have informed us clearly before or at check-in, not wait until check-out to demand additional payment.
We trusted your staff to make the booking correctly, yet we ended up having to deal with an unexpected charge and a very unpleasant situation at the end of our stay.
Very unprofessional service, very poor communication, and an extremely disappointing travel experience. I would not recommend this hotel.
The hotel staff were also extremely argumentative and unreasonable. I originally booked one room for two people and another room for two people with a baby, and I paid for both rooms first. Only after those bookings had been confirmed did I add another room for two people.
Instead of informing us in a timely manner that there was an issue, the hotel waited until that evening and then suddenly changed our room arrangements, apparently in order to charge us more money. They completely disregarded the guests’ needs and preferences. It felt like they were deliberately taking advantage of us and effectively forcing us to pay extra.
For such a major tourist destination, it is absolutely unacceptable that during the daytime there was not even a hotel manager at the front desk who could communicate properly in Spanish or even basic English to handle an unexpected situation professionally.
The hotel’s attitude and handling of the situation were extremely disappointing and frustrating. This is by far one of the most unpleasant hotel experiences I have ever had, and I find the hotel’s behavior absolutely unacceptable.
Luke Rhodes
I came to villa sol with my dad and brother in law for our first ever golf trip and we thoroughly enjoyed every minute of it. upon arrival the staff showed us a brilliant welcome and even took is to our room in a buggy. the rooms themselves were very spacious and immaculately clean. we enjoyed 3 rounds of golf while we were there and the course is stunning and in excellent condition. the staff in the pro shop were also excellent and even found my dads ring that he had left in a golf buggy, less honest people would never have returned this to us. the only down side was having to leave and we can't wait to go back.
