Katie Lloyd
I booked a stay here on a whim for myself and two children, and wow!!! It totally surpassed my expectations in every way. It’s even lovelier than it appears on the website, the food is great quality and value for a hotel, especially the breakfast. The staff throughout is friendly and helpful. Everything is super clean. I had two very minor issues and they were quickly resolved with a smile, to my total satisfaction. I can’t stop raving about this place and hope to return later this summer. Thanks for the fun memories!
Dave Miller
Loved this resort. Right on the beach and next to the fun town of Albufeira. Diogo checked us in and gave us an upgrade and the rest of the staff was equally welcoming. The villas were spacious, comfortable and clean and provided free access to the wonderful spa. The beach below was beautiful. Everything about our stay was perfect.
Kieran Williams
Expected more from a 5* hotel. The apartments are dated and in need of work. It does look like the hotel is currently undergoing upgrades in this area but my rating reflects the stay that we had. We also stayed for two nights in the sea view rooms. These were much nicer but obviously came at a heavier cost. Disappointed overall with the quality of the apartments considering the hotels 5* status. I’m sure it will be nicer once the work is completed.
We were advised that checkout is 10am from the apartments but 12 from the main hotel rooms. Unsure why there should be a difference for guests staying in any type of room. Breakfast was good. One member of staff had a slight attitude when we asked whether we could either extend the schedule out time or check in early got the other room type. Just laughed and said look we have many people checking in today pointing towards paperwork. Would have been nicer if it had just been explained calmly that there isn’t a possibility due to the hotel being fully booked.
Monika
We have stayed in March and overall had a pleasant stay.
The room was clean apart from a few stains on the walls. We were allocated a room on the -2 level which initially thought is a basement but turned out to be a ground floor where you could see a snippet of the sea which was nice. The toilet in our room was broken and kept filling with water long after flushing, which produced unpleasant noise.
There is a mixed opinion on the reception staff, some were pleasant to interact with and some seemed like they would rather be anywhere else other than working as a receptionist. Made us feel like we are bothering while asking very simple questions.
The breakfast had a good variety of sweet and savoury, so I believe anyone would be satisfied just like we were. The orange juice especially was very nice.
We really appreciated the free shuttle to the Old/New Town as the hotel's location is a bit more remote. I can see how it would be pleasant during main season as Albufeira is known as the place where british young people go for parties.
We did not really use most of the facilities of the hotel itself as we did not stay for too long. But just from the look, the pools at the hotel are sort of small for how many people can be accommodated at the resort.
Dustin Shade
Plain and simple this is not a 5-star luxury hotel as advertised. The concierge upon check in was pleasant and accommodating but further interaction with hotel staff was cold and dismissive when issues with our room were presented.
The air conditioning was not working in our room when we arrived and the hotel common areas are humid and unpleasant. The TV in our room was setup to purposely not connect to the internet to use streaming services while an Airbnb we stayed at a fraction of the cost did so just fine. The room comes with a smart tablet device that does absolutely nothing (remove them from the room if they’re broken?).
The “king” sized bed was two twins put together and was incredibly uncomfortable. The table on the balcony was falling apart and the bathroom in the room was outdated.
Finally, this hotel will try to make money at every turn. For a 5-star hotel and the amount you pay, everything should be included in the price, including the spa pools.
In the grand scheme of things, all of these issues are small but for the price you pay to stay here and the “5-star experience”- none of these issues should exist.
Better to find somewhere else to stay.
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