Daniele Silva
I had a wonderful stay at Alvarge Casino Hotel. Everything was extremely clean, special congratulations to the housekeeping team for their excellent work.
The service was impeccable throughout our stay. Thiago, the bar attendant, was incredibly attentive and friendly. Ana, at the breakfast reception, was lovely and welcoming, and Cláudio, at the hotel reception, was also very professional and kind.
My husband and I felt very comfortable and well taken care of. Our room was fantastic, with an amazing sea view that made the experience even more special.
I highly recommend this hotel and would definitely come back!
nigel spurr
Having spent the last 3 days at the Algarve hotel in Praia de Rocha I have to say I’m fully relaxed and ready to get back to my busy work schedule. I would have like to put 5 stars against everything. I’ve really enjoyed myself. The breakfast is to be desired but you can’t win them all. From the first day I arrived Nuno was fantastic and his customer service was outstanding. However having met Carlos this morning with an issue I have to say his customer service is poor and rude. Carlos was not helpful whatsoever and his attitude when speaking was truly unacceptable. As a guest Carlos implied that I am supposed to know the polices of the hotel inside and out before entering the building and was quite happy to argue with me about this. Carlos has really let the brand of solverde down and I won’t be returning to this hotel or brand
Edit*** thanks for your reply. That is exactly what I did with the card and was argued that I should have presented well before I purchased using the card. Not at the time of purchase. I was made to feel in welcome and was challenged when using the card!!
Henrique Freitas
I was genuinely disappointed with my stay. While this hotel is officially rated as a 5-star property, the experience was far from what I would expect from a hotel in that category. The only factor that can explain the 5 star rating is the location.
The rooms are outdated and clearly in need of renovation. There was even a light fixture hanging loose from the bathroom ceiling, which is unacceptable in a 5-star hotel. The bathroom ceiling also made a loud noise every time the door was opened or closed, showing a lack of maintenance and attention to detail.
Breakfast was another major disappointment. There were extremely long queues every morning, and the quality of the food was well below expectations (e.g. eggs). The selection was average at best, and certainly not what one would expect from a luxury hotel.
Housekeeping was inconsistent. On several occasions, the room was not cleaned until after 4:00 PM, which was inconvenient and made it difficult to properly enjoy the room during the day.
Finally, I found the staff to be neither particularly welcoming nor helpful. We arrived well after midnight and the request for an additional bed wasn’t done. The staff not only not admitted the error as they did not care what time it was or what solution was possible. The overall service lacked the professionalism and friendliness that should be standard in a 5-star establishment.
Overall, this hotel may officially hold a 5-star rating, but based on my experience, it does not deliver a genuine 5-star experience, nor even a 3 at times. I would not choose to stay here again.
Jung Sae-In
Well kept hotel with beach access and a nice pool and amenities. Breakfast is impressive and ample and rooms are clean. Some of the furniture has seen better days and all the door stoppers are either broken or gone but generally in good condition. The elevators are slightly aggressive when closing.
The water pressure is good and the bathrooms are in good shape and very clean. There are plenty of amenities including a sewing kit, body lotion and a toothbrush with toothpaste.
Cleaning staff is friendly and front desk and doormen are very friendly too. Parking in front of the hotel is constantly obstructed by cones which have to be removed by doormen and the free parking is one block down and a little hard to find because of poor signage and an unclear map.
The biggest problem is the communication from the front desk or rather the lack thereof. It can take weeks for the front desk to reply to emails and they don't pick up the phone at all. And you only get one bottle of complimentary water for the entire stay. We paid close to 1000 euro and got one bottle of water.
P F
Don't stay here. Not worth it. Very disappointing for a hotel that displays 5 stars on their facade.
-The water in the shower goes from cold to STEAMING HOT at random intervals, constantly. It burned us many times and made it impossible to enjoy a shower.
-The WIFI is unusable. TERRIBLE.
-Front desk staff is not trained in customer service...they're always confused.
-the bathroom doors don't close
-the wood doors are cracked and broken
-theres no conditioner in the shower
-the coffee in the room is only instant Nescafé and never gets refilled. Insanity for a "luxury" hotel.
-theres no fan in the bathroom
-the place is just old. The sliding door to balcony is drafty.
