Antony McGee
We stayed at this hotel from the 07th of July to the 14th of July. We were half board ( bed, breakfast and evening meal). Our first night for our evening meal was a disastrous event, we did not expect A la carte ( was not explained to us at reception when we booked in) then the head waiter ( Mario) was not the best face of the hotel when he challenged us to pay for our meal after we had finished, we told him earlier when we first arrived and gave him our room number ( the register should have mentioned we are half board). He actually made us wait until he checked up on us, bare in mind we are standing in the restaurant ( totally embarrassed). Then on Thursday we found our ( very dark and dated) infested with bugs, this was investigated by the room service staff ( These people are a credit to the hotel) and was dealt with very professionally. I do have to mention two particular people, Pedro and Anastasia who after finding out about our first issue, were absolutely outstanding in thier approach to our needs and throughout the rest of our stay were incredibly lovely to us both . Unfortunately we will not stay or recommend this hotel due to our first day impression
julia robert
my first time doing spa and the experience was top tier!
i recommend to everyone who is coming here to try it, the staff is amazing the receptionist too, super gentle with everyone, their work is amazing and super worth it to do and try for the new ones!
the massages are so good, my body felt so much better after doing it
try it and u will see
Daniele Silva
I had a wonderful stay at Alvarge Casino Hotel. Everything was extremely clean, special congratulations to the housekeeping team for their excellent work.
The service was impeccable throughout our stay. Thiago, the bar attendant, was incredibly attentive and friendly. Ana, at the breakfast reception, was lovely and welcoming, and Cláudio, at the hotel reception, was also very professional and kind.
My husband and I felt very comfortable and well taken care of. Our room was fantastic, with an amazing sea view that made the experience even more special.
I highly recommend this hotel and would definitely come back!
nigel spurr
Having spent the last 3 days at the Algarve hotel in Praia de Rocha I have to say I’m fully relaxed and ready to get back to my busy work schedule. I would have like to put 5 stars against everything. I’ve really enjoyed myself. The breakfast is to be desired but you can’t win them all. From the first day I arrived Nuno was fantastic and his customer service was outstanding. However having met Carlos this morning with an issue I have to say his customer service is poor and rude. Carlos was not helpful whatsoever and his attitude when speaking was truly unacceptable. As a guest Carlos implied that I am supposed to know the polices of the hotel inside and out before entering the building and was quite happy to argue with me about this. Carlos has really let the brand of solverde down and I won’t be returning to this hotel or brand
Edit*** thanks for your reply. That is exactly what I did with the card and was argued that I should have presented well before I purchased using the card. Not at the time of purchase. I was made to feel in welcome and was challenged when using the card!!
Henrique Freitas
I was genuinely disappointed with my stay. While this hotel is officially rated as a 5-star property, the experience was far from what I would expect from a hotel in that category. The only factor that can explain the 5 star rating is the location.
The rooms are outdated and clearly in need of renovation. There was even a light fixture hanging loose from the bathroom ceiling, which is unacceptable in a 5-star hotel. The bathroom ceiling also made a loud noise every time the door was opened or closed, showing a lack of maintenance and attention to detail.
Breakfast was another major disappointment. There were extremely long queues every morning, and the quality of the food was well below expectations (e.g. eggs). The selection was average at best, and certainly not what one would expect from a luxury hotel.
Housekeeping was inconsistent. On several occasions, the room was not cleaned until after 4:00 PM, which was inconvenient and made it difficult to properly enjoy the room during the day.
Finally, I found the staff to be neither particularly welcoming nor helpful. We arrived well after midnight and the request for an additional bed wasn’t done. The staff not only not admitted the error as they did not care what time it was or what solution was possible. The overall service lacked the professionalism and friendliness that should be standard in a 5-star establishment.
Overall, this hotel may officially hold a 5-star rating, but based on my experience, it does not deliver a genuine 5-star experience, nor even a 3 at times. I would not choose to stay here again.
