Holidays to Puerto de la Cruz

Liam c

Activity 360 was very fun and free at the hotel. Really helpful and friendly staff 10/10. Literally no idea why there is negative reviews of this place. Guessing it’s a bunch of entitled people expecting the world from a 4 star hotel in Spain. The rooms are cleaned daily. Food served three times a day with plenty of options each day. Yes you have to give a euro for a cup but it’s not like you’re losing it. Arcade is a little sad but other than that it’s spot on.

Shannon Strang

Late review from February but to get started DONT BOOK THIS HOTEL! The service was a joke, cleanliness doesn’t exist and don’t start with chickens walking around the poolside and going in the pool! Couldn’t use the poolside as it was disgusting don’t even think it got cleaned once while I was there. Free walking chickens was the biggest of put for the pool. The room was nothing like described on website. The room key stopped working and had to go to reception to get this fixed. The staff were so horrible and rude! They were unhelpful and didn’t care about the customers, asked for a cup of water and got told no! Got given a small paper cup that was like a shot! On a plus note the indoor pools were amazing and only positive thing about this hotel. For all inclusive the food choices were the same nearly everyday, most of which were greasy and cold, only enjoyable mealtime was breakfast and it was the basic and nothing had to be cooked at the pancake stand I seen a staff member pull something of her shoe with the gloves on and then didn’t change the glove and touched the food!!!! No food hygiene in place. Night bar couldn’t get much on the all inclusive kept getting told to pay for it which I do believe i did with the wrist band which was all inclusive. The brand to be a 4/5 star hotel which complete no sense I would give it a 1 start at most.

Becky Whitehead

yes the rooms are a little dated, and there was always a queue at the bar. But the hotel offered good value for money, with a hard working entertainment team & staff. The location was in the hill's and I loved waking up to the view of the volcano and rural landscape. The food was varied and had a theme in the evening (sushi, Italian, Chinese) and there where activities throughout the day to join in with (or not if you didn’t want to) which kept my niece entertained with shuffleboard, archery, Boules with an amazing entertainment Team ( special shout out to Danny who was always enthusiastic and smiling!). Overall for a school summer hols vacation the hotel was ideal.

Nicola Kemp

Rooms are dated, but clean and the service is excellent. The animation team are gold and the bar staff are great. Manuel (from the bar) has made our holiday, it’s clear he has fun at work and every customer comes away smiling - a true gem. Overall based on value for money we would rate this stay 11/10 thanks to the staff. Unfortunately I have forgotten the name of the main animation man but he has a charisma and a gift for performing! There are also some fabulous gardens on the grounds that are very well maintained!

Jamie Causer

Second time at this hotel. Love it. Amazing Spa and the animation team are great especially Dani. He is such a fantastic guy to be around. He brings everyone together and includes everyone. Building great rapport with the guests. The only issue this holiday was the amount of School Kids booked during the week. You have 70+ teenagers daily being loud at night. This was the only issue.

Екатерина

If you choose this hotel, then give up this idea. This is horror! This hotel ruined our vacation. The whole hotel is covered in bugs - there are bed bugs in the beds, there are huge cockroaches and sewer flies in the toilets. The whole family was bitten. I informed the reception, they moved me 4!!! times. And I found bugs in all the rooms. I was already hysterical. One day I was left without a room at all, because they didn’t know where to move me. My things were just at the reception, and I only used public places. As “help” they only paid me to wash my clothes. To be honest, I could do laundry at home if it weren’t for the bugs. I was moved to a superior room in another building, but there were cockroaches and sewer flies. I barely slept in my vacation. To top it all off, the entire family took turns suffering from food poisoning. Complete unsanitary conditions in the hotel. About everything else - the food is monotonous and not very tasty, the animation is terrible, it’s simply not there for children. One day they offered archery. My daughter, who is 10 years old, knows how to do this and loves it very much. I asked if she can do archery and was told it was for adults only. But most adults can entertain themselves, and children need entertainment. In general, don’t spoil your holiday, I’m sure there are much better hotels in Tenerife.

Paige Beaulieu

The rooms are a bit dated, especially in the Bonanza building. The breakfast is pretty basic, nothing special to write home about. It’s like a typical all-inclusive budget resort, you know? I didn’t get to try the lunch or dinner since we didn’t book them. On the bright side, the cleaning ladies were absolutely lovely! Candelaria in particular was super helpful and made sure we had clean towels and an extra trash bag for our baby’s diapers. We did manage to use the pool a few times, but we spent most of our days exploring the island. Overall, it was a decent stay, but it’s not exactly a luxury resort. If you’re looking for something budget-friendly and comfortable, this might be a good option for you. Just keep in mind that it’s not going to be a fancy place.

Sangeeta Kaur

Stayed at this hotel with my mum, we first stayed in the room that had yellow bedding in the pictures above, and it was AWFUL! Stained carpets felt like a prison, we asked to move the next day which they very kindly did, but if this wasn’t the case this review would of been a 2 star, entertainment every night food was good, my mum had a allergy to eggs which at first the staff wasn’t very helpful with they just kept saying the don’t speak English, didn’t want to help when I tried Google translate either, but when we finally got to talk to the manager he sorted us out. There was only 1 occasion we didn’t get a sunbed due to reserving with towels. If you stay on the bottom floor it can be loud all night. You also have access to the 2 other sister hotels. other then that it was overall a really good hotel and if your looking for a cheap get away, definitely recommend

Rose Musanhu

We had a lovely stay at Bluesea Puerto de la Cruz Resort. The rooms were a good size, very clean, and comfortable. The staff were friendly and welcoming throughout our visit, with a special mention to Macarena at reception, her attentiveness, kindness, helpfulness, friendliness, and constant smiles truly made our stay even better. The location is generally good, although there can be a little noise from the neighbouring hotel at times. Still, it’s well-placed for exploring the area. We especially recommend visiting the local water park and the nearby animal park, both were fantastic experiences. Overall, a pleasant stay and we would happily recommend this hotel.

melissa johnson

A shiny, clean hotel in the process of being refurbished ( rooms ), beautiful views ( pool side), large basic room, a small under desk fridge, no kettle in room ( however you can hire one from the front desk). Our room carpet is in immediate need of re doing, a few stains a slight odour was noticed and the floor is uneven, but we were out all day and really only slept so for us it was not a major factor, The Aircon was not being offered as it was not hot enough to deem necessary ( time of year) fair enough. However, I asked for the use of a fan, and we were immediately given a fan upon request brought up to our room. We booked Bed and Breakfast and were completely satisfied with the selection on offer ( we are not big foodies). Everything was spot on for us. The nightlife was busy, but that was to be expected, and for us not over the top and it was silent by 23.30. We booked two excursions, one on a catamaran fivestar ( amazing ), and the other was the VIP tour of tenerife very informative and interactive JERONIMO!!! absolutely amazing. The whole experience was an amazing time in tenerife. I really would recommend coming to this part of tenerife. Thank you, Bluesea resort Puerto de la cruz we will return to walk up El Teide. 😁

Daniel Ilchovski

I had an absolutely awful experience at Panoramica Garden. The staff were incredibly rude – I was asked to leave my table because breakfast ends at 10 am, and despite it being only 10:08, they didn’t care that I wasn’t taking any more food. Completely unacceptable attitude. The breakfast itself? Absolutely disgusting—made from the cheapest ingredients possible, barely fit for pigs. It’s clear they cut every corner imaginable, and the quality reflects that. Dinner was even worse – 0/10. The quality was poor, the options were disappointing, and the overall experience was dreadful. The only positive thing I can say is that Miriam in the restaurant was kind, but that’s where the good service ends. Shockingly, there is no manager available on Saturdays or Sundays, meaning there’s zero control and no one to address issues. The parking situation is just as chaotic – always full, and even when there are empty spaces with chains, they refuse to open them. The average guest age is 70+, and honestly, I have no idea what I was thinking when I booked this place. Save your money and avoid this poorly managed, outdated hotel.

PB4Travel

Its cheap hotel but not bad. The room had everything what was needed and you could even cook your food there! Parking was big, you could always find a place to park (sometimes on yellow line, no one really cares). Only downfall was dirty bed sheets, broken tiles and sometimes someone from top floors spilled stuff on our first floor Balcony, but we had a small roof so no damage done. Around the hotel nothing to do, so better have a car rented out! The food was kinda okay, sometimes felt cold, alot of eldery people who go to sleep kinda early so hotel at night is very peaceful. Nice Heated pool, usually empty. I would come back, its cheap and worth the money, the staff is super polite.

Anna Mordal

The hotel is really old and needs upgrading. Our room 407 is small and we have two separate single beds with terrible mattresses. The room is overall not even 2 * but clean I must say. It's our first night only but I would not recommend it to anyone who would like to have a bit of a luxurious taste. After breakfast we both decided to stick to cold variants as "hot food was cold" like scrambled eggs or fried eggs or bacon and beans 😭 they definitely have great fruits (not many options) and tomatoes. The bakery and pastry are really tasty and this would be our choice for the rest of the week. Also I have to mention that the parking space around the hotel is a nightmare, so if u are planning to rent a car make sure you chose some baby size to fit somewhere maybe. Also minus only two elevators in the building so if it's busy stairs are the only option to not spend 1h on waiting. Beautiful views that are for sure. No sun in the swimming area in the morning! Can't say anything about the service yet.

Hamidreza Moeinodini

Upon arrival you will find lizards on your bed, no air conditioning, they are not polite, dirty bed sheets, dirty toilet, worst hotel I have ever been to, they also took some of my money and charged me extra.

Atis Myd

I do not recommend this hotel at all. Our holiday became a hell for us. The staff are so impolite with guests. We saw different incidents in the hotel and it was a panic for our family. I checked the reviews after our travel and saw many people had terrible experience with staff. Please take the reviews serious and do not waste your money and holidays and mental health. The staff would not let you to enjoy your days. The environment is so aggressive. They start to shout early in the morning and on guests. I hope the city council have an investigation on this hotel as the things we saw happened there were not ok. This is not standard behaviour for a hotel.

Stephen Cann

Great hotel. Nice location on the sea-front. The rooms were clean and modern with good free wifi. There was a vending machine in the corridor for when you get the munchies but don't want to go out! There is a small library near reception, but it's hidden, so you may have to ask. The staff are very friendly and helpful. Brochures from the tour operators are available here if needed. The restaurant is generally very good, but not a huge choice for vegans. Be aware the the car park is beneath the hotel. It's not a problem but can be a little awkward if you're not comfortable manoeuvring in tight spaces. The ramp down is quite steep. The hotel is well positioned with a pharmacy and a small supermarket nearby.

Harshita Saxena

Absolutely lovely experience.Fanstastic location with a beautiful view of the ocean and nice windy walk to the promenade. Very close to some of the more authentic places which not commercialised at all. The staff was amazing and service was fantastic. The food was amazing and I love the cocktails at the hotel. I will definitely be retuning for best of North Tenerife.

vivien duffield

Difficult to review overall experience. Rooms should really have had kettle and fridge to be 4 star, very disappointing. The Spa experience was horrid. The staff were rude and dismissive. Refused a second towel or a robe. I am a large lady age 77 and was expected to walk up a flight of stairs to the pool with 1 skimpy towel. The water in the pool was cool, described as “hydrothermal” which is definitely against trade description outlines, “thermal” means heat! Such a shame as we have visited several Melia hotels and Spas, with great customer satisfaction.

Aga Zi

A Disappointing Experience at a So-Called "4-Star" Hotel We recently stayed at this hotel, and our experience left much to be desired. First of all, the pictures online were completely misleading—they failed to represent the actual state of the property. Upon arrival, it was clear this was far from the standard We expected. For a 4-star hotel, We were shocked to find that the room lacked basic amenities such as a kettle, water, or tea. These had to be paid for daily, which is simply unacceptable at this price point. Even though the hotel eventually provided a kettle (just kettle) after We complained about the state of the accommodation, it did nothing to improve our overall impression. The condition of the room was appalling—there were holes in the walls, a worn-out floor, furniture that looked like it was salvaged from a dumpster, and moldy curtains. While the hotel boasted a wide variety of meals, the food often seemed old, particularly the fruits. After two days, I suffered from severe food poisoning, likely from the chicken I had for dinner. This ruined two days of our vacation, confining me to my room. Following that, I avoided the kitchen entirely, surviving on bread rolls for breakfast and eating at other restaurants for the rest of my stay. To make matters worse, pigeons were freely flying around the dining area, leaving droppings behind—a shocking sight in any establishment, let alone a 4-star hotel. The parking costs were outrageous, although I was relieved to find free parking near the beach. The hotel also advertised a pool with a jacuzzi and streams, but entry cost €18 per hour as apparently it wasn't a pool but "SPA". The only free access was to the outdoor pool. In short, this hotel is absolutely not worth the cost and certainly doesn't deserve its 4-star rating. The food poisoning, in particular, ruined my vacation entirely. The only redeeming factors was the view and the staff, who genuinely tried their best and were very accommodating. Unfortunately, their efforts couldn't make up for the numerous shortcomings of the hotel.

Sergey Chernov

Overpriced. Will not stay here again. The pictures look good, but when you stay here and you face with lots of disadvantages: rooms are nice, but not well equipped, bad WiFi (during 4 days I had to enter login/password every time I connected to wifi - 26 times with latest iphone), very bad cocktails in the swimming pool, during our stay breakfasts and diners were less than average quality, constant issues with parking doors. Hundred times I heard sorry from the personal and they say that this is how their system works. I don't recommend staying here. Search for better options

Shibana Hussain

We stayed at AluaSoul Orotava Valley for 5 days and had a wonderful time overall. The hotel offers an excellent all-inclusive package with delicious breakfast, lunch, and dinner every day. We especially enjoyed relaxing at the bar and taking in the beautiful atmosphere. Everything was great — the staff, the food, the service — but one small issue was that the TV in the bedroom was not a smart TV, so we couldn't watch YouTube or stream any content. If the room had a smart TV, it would have made the stay even better. Still, we had a fantastic time and would definitely recommend this hotel for a relaxing holiday!

Leo McJames

My wife and I spent a 4 night holiday here in early July 2025. Overall it has been a fantastic trip. The hotel is very nice, small without being cramped or crowded. The common spaces are plenty big enough to accommodate the number of guests in the resort without feeling too busy. The pool is small but perfectly formed and the overall vibe is pretty quiet, calm and relaxed which you would expect from an adults only resort. The hotel runs along the hillside, and has spectacular views as a result. From our balcony we could see the sea along with some views of the mountains behind the hotel. You are overlooking a number of other hotels in the area that are lower down the hillside. You do often hear louder music from other hotels nearby, along with entertainment reps talking on microphones from the other hotels also, especially in the evening, so be aware if you are hoping for an early night. If you want to walk down into town, be prepared for a steep climb back up!

alison mesnard

The hotels a lovely hotel, it does look a bit tiered in places but well looked after, the food and drink is good. The staff are helpful, Javier (the bar man) is just awesome he makes the evening a pleasure, his so kind and happy, golden. The entertainments, not great, the Brazilian dancers were a bit strange, the white night singer didn't know the lyrics!! The entertainment was the only real negative, the rest all good but make sure your fit, the hotel is on top of a big steep hill, but 20 minuets from a nice town, not busy, good restaurants. Lovely relaxing holiday.

Kathleen O'Dwyer

Stayed here in February and loved it so much we are going back in September. Would highly recommend it. Staff are so friendly and helpful. Rooms are fab. Food is delicious with plenty of variety. Hotel is in a great location.

Edith Papp

We spent a week here and I can only speak in superlatives. Our meal were only asked for breakfast, but we had dinner every night in the hotel restaurant. It was buffet style, as were breakfast and lunch. Varied, delicious, tasty food, with choices that satisfied all needs. The rooms were cleaned every day, towels were changed, soap, shower gel, conditioner were replenished every day. The staff was nice and helpful. Every evening they treated the guests to a fun entertainment show. A free shuttle bus takes you down and back several times a day to the fabulous Lago Martianez beach, to the shopping center, to the old town. We are very happy that we chose this hotel as our "base" for our vacation.

Owoo _

I saw a review crying about the hotel and i decided to write it from my perspective. Regarding “All inclusive bar”, yes you need to pay 1€ per person for reusable cup, but when you finish with your drinking, you give the cup back and they give you your 1€ back, also they use the new cup every time you come up to the bar for a drink, so i don’t see the issue with that, saving littering and avoiding glass shutters around the pool. The entertainment staff were fantastic – every day they came up with something new, from fun competitions to dancing by the pool with different programs to enjoy. Every night there was also entertainment that made the evenings lively and enjoyable. Special thanks to Alex, who made the holidays unforgettable with his energy and charm, and to Jesus at the bar, who was always friendly, always coming up with new joke on visit it made every visit special. Of course he wasn’t the same with everyone, we treated every single member of the staff nicely, so they treated us the same way, made holidays unforgettable! The food was very good – always fresh, tasty, and with a great variety to choose from. The rooms were clean, comfortable, and had a beautiful view. The hotel’s location was also perfect, making everything even more enjoyable. Overall, everything from the staff to the entertainment, food, and rooms made this an incredible experience. I can highly recommend this hotel and would definitely come back again! Right for the price!

Danielle Dunkay

Not Worthy of 4 Stars – Disappointing Stay I honestly don’t understand how this hotel has a four-star rating. From the moment we arrived, the service was underwhelming. We weren’t shown to our rooms or given any information about the hotel or how anything worked we were left to figure everything out ourselves. Once we got to our room, it went from bad to worse. There were two double beds and one tiny child’s bed… for three fully grown adults. The small bed didn’t even have any covers I had to sleep with just a sheet. Totally unacceptable for a supposedly “premium” hotel. The all-inclusive package was a joke. The food was terrible and repetitive, with breakfast being the only meal that was even halfway decent. On top of that, we weren’t told until after the first day that we had to walk to another hotel for lunch again, no information provided at check-in. It was my friends birthday, they placed us in a room at first by the ground floor facing another hotel entrance! Even worse, in order to get drinks with your all-inclusive plan, you had to buy a special cup. If you didn’t pay for the cup, you weren’t allowed a drink. This was never mentioned in the booking info or at check-in. When we asked if we could have some bottled water for the room, we were told “we don’t supply that.” The only option was to use the water machine in the bar area which was filthy, with black mould around the tap. Absolutely disgusting. The pool area was also disappointing. There were plenty of sunbeds, but they were crammed so close together that there was no personal space. It felt like you were lying shoulder to shoulder with strangers — not relaxing at all. The area around the hotel had absolutely nothing to do very boring and lifeless. Entertainment in the hotel was no better just nightly singers using auto-tune and mics with constant crackling. Not enjoyable at all. To top things off, when we checked out and asked if we could leave our bags at reception until our transport arrived (which was at 4pm), we were told no. Instead, we had to pay €2 to use a locker in the locker room. I didn’t have any cash and asked to pay by card they said no. So unhelpful. Room cleanliness was passable but far from perfect. There were noticeable holes in the ceiling, and to make matters worse, housekeeping would knock and open the door at 7am, waking us up while they hoovered the hallways. All in all, this was not a relaxing or enjoyable stay. Definitely not what you expect from a four-star hotel. Would not recommend.

Sue Foster

Staff were very welcoming and helpful especially when there was an issue with our room. Food was brilliant and lots of variety. We didn't use the pool but the bar facilities at the pool was fabulous. Entertainment of an evening was good although they had an issue with a microphone so hope that gets sorted.

Liam Oakley

Overall a lovely hotel, spacious rooms and caring staff. Food is a bit of an issue, not the best prepared and some interesting choices ( tuna pizza! ) but it does the job. Pool area/cocktail bar is great with loads of sun beds and quick service.

Victoria Lawson

I would give this hotel less than 1 star if it was available. Upon arrival, we were assigned a room that was in unacceptable condition, displaying significant issues such as mold on the bedding, yellow stains, damaged walls, and litter throughout the space. After bringing this to the staff’s attention, we were relocated after a wait of approximately one hour. Although our new room was slightly better, it was still not clean. Furthermore, we discovered that the "all-inclusive" amenities advertised did not meet our expectations, as the offerings were limited to rum, vodka, and a daily cocktail, alongside very basic food options which are held in dirty conditions. Additionally, we were informed that we had to go to a 3-star hotel for lunch, a detail that was not communicated to us prior to booking. We also found it challenging to understand the hotel’s layout, particularly as the pool area is quite small especially when food is served there. Given the circumstances, we made the decision to move to a different hotel due to the unsatisfactory conditions we encountered. Regrettably, during our interactions with the reception staff, we felt dismissed and received unprofessional treatment, including inappropriate laughter and comments in Spanish regarding our concerns. I attempted to contact the hotel and the hotel nor the manager will respond. I will be taking to social media until the management decide to respond to my problem.

Oliver Lewis

Me and partner’s experience at this Hotel was fantastic. Perfect location, hotel was clean and comfortable. Staff were always friendly attentive, always ready to assist with anything. The lovely lady in particular in the restaurant/dinner service was always smiling and polite, she must have seen somewhere it was my birthday and had arranged for room service to give us complimentary Cava. Really wasn’t expecting that and was a very pleasant surprise. Made our experience from 10/10 into 11/10. What a lovely thoughtful gesture from a lovely lady. Wish I knew her name, should have asked

Agnieszka Bober

The H10 Tenerife Playa has a great location, right on the promenade with beautiful views – definitely the highlight of the stay. However, there were several downsides. The family room was quite small, and the beds were very squeaky. The pillows were extremely hard and high, making them uncomfortable not only for adults but especially for children. The walls were also very thin – we could hear every word from the neighboring room. The restaurant system felt outdated: waiting in line and signing paper slips for meals was not convenient at all. On top of that, the hotel required a €100 deposit upfront for drinks and beverages, which seemed unnecessary and not very guest-friendly. Another big issue is that the hotel has no parking available, which makes it difficult if you are traveling by car.

Gabriela Paladi

I stayed at this hotel from August 5 to 12, 2025. My first impression was not the best — the hotel clearly needs renovation. However, by the end of the holiday, it made up for that with the kindness of the staff, good food, and a perfect location. Pros: 1. Comfortable mattresses, spotless bed linen, and daily cleaning. 2. Aqua Gym – energetic, fun, and entertaining. 3. The location – superb, right at the beginning of the promenade, just 1 minute from the beach and 1 minute from Martianez Lake. 4. Good to very good food – varied and tasty. 5. Restaurant with a wonderful view. 6. Door access system – the key is a wristband, which I found brilliant. No more worrying about losing the key – you could go to the pool or beach without thinking about it. 7. Perfect shower pressure, and hot water came instantly. 8. Clean pool towels available every day. 9. Nice shows every evening. 10. Very kind staff – both at the reception and in the bars and restaurant. They always try to find a solution to any problem and fix it as best as they can. Cons: 1. Small rooms. They’re okay for two people, but when used as triple rooms, they feel cramped. I expected triple rooms to be larger, not just double rooms with an extra bed. 2. In our case, the room also had: mold on the walls, the air conditioner created strong condensation when turned on, and we constantly had water on the floor. Since we were on the ground floor, probably due to the garden, we also had a mouse that found its way under the bathtub. 3. Many unpleasant visual details in the room, like dirty and moldy wallpaper, detached baseboards, and peeling wood on the balcony. 4. At lunch or dinner, there was a queue at the restaurant entrance because a kind of head waiter insisted on escorting each guest to a table – even though it was rarely crowded and more than half the tables were usually free. It was frustrating to wait when there were clearly enough seats, and even more frustrating when he chose a table for you, often the one farthest away. 5. Something I consider very important: drinking WATER! We arrived at the hotel at 1 AM and had to go hunting for water. Although they served us dinner, they wouldn’t let us take water to the room. And there was nowhere to buy any at that hour. Throughout the stay, this remained an issue. We had water at meals, but if you wanted some for the room, they gave it in small plastic cups. I’m not demanding free water in the room with all-inclusive, but at least there should be a way to buy it – a bottle water dispenser, or water available in the minibar, even at a cost. The minibar was empty for the entire stay. I see water as the most basic comfort you can offer a guest — and it was completely lacking. In conclusion, the hotel’s location saves it. And the staff, who do their best to make up for the outdated, flawed, and moldy rooms, sometimes with bugs and other critters. It clearly needs renovation — it’s a shame for such a beautiful location!

Yecheng Shen

We stayed at the H10 Tenerife Playa for four nights with a half-board package (breakfast and dinner included). Our room was a bit on the smaller side, but it did have a nice little balcony. The breakfast buffet was quite good, offering a decent selection. For dinner, it was also a buffet, and while the dishes varied slightly each day, the changes weren't very significant. Overall, it's a solid option for a stay in Tenerife, especially if you prefer having meals sorted.

Sergio

Amazing Hotel with Even Better People We had an incredible stay at H10 Tenerife Playa, the views are stunning, the pools are perfect, and the food is excellent. If you want a truly unforgettable experience, go for the Privilege package it's 100% worth it. You'll get: - Table service at dinner (no queues!) - A coffee machine in the room - A minibar refilled every two days with drinks, snacks, and chocolates - À la carte lunch and dinner at the separate, elegant on-site restaurant -Access to the Executive Lounge - And the cherry on top: the private solarium with a Privilege-only Jacuzzi But the real highlight of this hotel is the staff. Fabiana: young but absolutely amazing. (Your Rock!) Sandra and the rest of the reception team (sorry, forgot the names!) - Golden. Restaurant and bar staff? Just as great. 6 out of 5 stars from me. Highly recommended!

Daniel Mason

Well here we go what a run down shell of a hotel 4 star no way 2 star at best even some of the residents were trying to scrape some stars off the sign. 5/7 days of the food was edible chose to go out for food at times after paying for all inclusive you can clearly tell that the Spanish do not want tourists so I will not be coming back especially to this shack of a hotel. The staff were very nice but clearly need a chef and a massive overhaul of a refurbishment. We had a cockroach that was dead in the room cleaners were not available to clean it up so the receptionist did the duty of removing it and after reporting this insect a couple behind me were waiting to report bed bugs to which they had bites all over them disgusting. I think the owner is on cloud 9 if he thinks that the rates he is charging are appropriate. We got an horrible sewage smell coming in to the bedroom more like FAULTY TOWERS not MAGEC honestly do not go to this hotel there are much much better hotels around. According to some locals I got talking to he owns the hotel across which fully deserves the 4 star.

Marta Kocik

This hotel does not meet the standards of 4-star hotel. Firstly, the room did not have the terrace which was supposed to have. We were told that we had to wait couple of days till check out of other guest to change the room. The rooms were completely different from those from the pictures on the website. The room did not have a fridge - there was only a big hole left. The terrace's door was broken, it did not close properly. There were also cockroaches in both rooms (we had two rooms for a whole family). There was no contact with the hotel before our arrival. I wrote to them 2 weeks before to ask for several things like if there was an iron in the room. I have not received the answer till now (one month after the vacation). They did not answer the emails. I was truly disappointed because it cost us a lot of money and the standard was inadequate. I would not recommend this hotel.

Matt Pawlak

I well run hotel. Everything you need. Meals are good, plenty to eat. Hotel very clean, staff very lovely. Still here but love it. I guess a little more seafood would be good, but the food is good and fresh. Thank You.

Richard Torliefson

This is the worst hotel I’ve stayed in. Paid for all inclusive and the meals were rubbish and not edible. The all inclusive is a waste of money as you only get a full board deal. Drinks are not served until after 11am that’s including soft drinks or tea/coffee. The pool bar snacks are not great and you have to pay for crisps as they are not part of the all exclusive. Honestly avoid this hotel as it’s just cheap and below basics. No kettle in your room either. I stayed 2 days of the 7 and left to return home as it was that bad. Staff are rude as well

Marcin Leon

I always book cheap hotel as I'm only sleeping there all day I'm out. So my suprise was the cheapest option was 4 stars hotel. And be honest it's not 4 star hotel! But most important it's clean by staff every day so I really don't care. Another thing that was important for me big supermarket is just 4 minutes from hotel. Reception when I want to go to other city find me cheapest option to travel there and bus station is just 2 minutes from hotel so you can travel all around island for 10€! It's cheap and if thats what you looking for don't expect modern rooms and the pool is small (don't care as I was not using it) but there is enough space on top roof to grab some sun if somebody looking for that kind of holiday with pool bar.

WorldReviews

The apartments are simply perfect — you couldn’t ask for more. They’re set in an idyllic spot on the island, with a very fair price-to-quality ratio. Everything is spotless, and the staff are exceptionally attentive.Just 30 min to Teide! WORLDREVIEWS APPROVED

Tamas Mike (NetTourist)

Got a disabled suit on the ground floor. A bit of unfinished renewal, had to buy a headlamp for cooking. The cleaning service is very kind, some receptionist as well . Now the room is fine (except the wobbling toilet), now the guests were terrible for our first night: secondary school year-end excursion, at 4 a.m. they were still shouting and playing soccer in the hallway

Power Hiking Paris Association

Loved our stay at Pez Azul! We were a group of 10 avid hikers, traveling to Tenerife specifically to explore its trails, and Temps d'Aventures thoughtfully booked our rooms at Pez Azul for a full week, providing us with a perfect base for our adventures. Staff were incredibly friendly and helpful. Room was comfy & spacious, even for three. The small kitchen was super convenient, and the buffet had a great variety of tasty food. Daily cleaning was a fantastic bonus! Highly recommend.

Caterina Stenta

Room was full of coackroaches everywhere, even around the kitchen, in the bathroom, on the floor. It felt disgusting to cook there as it was full of insects. The place is very noisy, tourists all night long making noise and music, not a good place to sleep well. The food in the buffet was very low quality.

Maksim Parapunov (Max)

A nice and clean hotel. Good food, friendly staff. Nice swimming pool with beach bar. The car park is too small..like everywhere in Tenerife.

Rebecca Vodden-Page

A basic hotel with everything you need. Super clean with towels changed every day apart from Wednesday and Sunday. Excellent location with several bars and restaurants within easy walking distance as well as a shop underneath the hotel. Pool rules were quite strict with no balls or inflatables but the drinks were very cheap! Rooms on the pictures show a dividing wall between the bed and living area (sofa bed) but not many rooms have this wall so privacy is none existent! Hairdryer provided in the rooms as well as microwave and cooking utensils. The fridge is large enough for food and drinks and there is a table area and seats to eat in the room. The breakfast buffet is really good value for money. There is no other food served in the hotel for the rest of the day but eating out is so cheap for all meals with cafes, tapas, Italian, Indian, Mediterranean and English food within easy walking distance. The Apricot Bar underneath the hotel plays different sports channels including English football games. Taxis to the old town averaged at €6 for a six seater and the rank is outside so readily available. The hotel is rated 3* and this feels right. Staff are friendly and welcoming. We didn't raise any issues so didn't need anything resolving. Clean, tidy, simple, excellent location, great value for money. Nothing extra.

Claire Louise

A fab small traditional family friendly hotel. Clearly popular with the locals. I stayed here as a single mum with my two daughters, we felt very safe and welcomed throughout our stay. We stayed self catering, the first morning we had breakfast in the hotel was nice buffet style plenty of options cooked breakfast, fruit cooked meats and cereals the pancakes where a huge hit highly recommend they charge 10€ adults 5€ for kids. The room was lovely we had a junior suite pool view, lovely big balcony, nice and big everything you needed for self catering, large fridge and small freezer compartment too. Biggest flaw no air con. The room had bath/shower which was a nice surprise and lovely warm powerful shower too. The room was cleaned everyday, fresh tiles. The pool was great although be warned reserving your sun loungers is strictly forbidden. There's a lovely pool bar, serving drinks, sandwiches snacks highly recommend the Pina colada, and again very reasonably priced. Lovely gardens too, great big palm trees and colorful flowers. The hotel so has a bar/restaurant but unfortunately was never opened in the evening throughout our stay which was a shame, but there's plenty of options on the main street right outside the hotel.

Zita Lewis

We were a bit worried before our stay as there were very mixed reviews but what can I say. It had exactly what was needed bar a couple of very small things. Location fab - supermarket down the road, taxi rank outside should you need, we walked down and got taxi back just twice. Pool lovely and quiet - no balls or floats which is understandable but the teenagers didn't approve. Lots of sunbeds although more orange ones please. The blue ones are not comfortable. Staff - amazing, friendly and helpful Rooms - could do with a chest of drawers for storage and shower dark but otherwise great. Could do with a spatcula for the frying pan but otherwise great. For the money well worth it.

Louise Howell

Avoid This Hotel – Disappointing and Unsafe Experience We chose this hotel based on the lovely-looking garden/pool area and decent rooms, hoping for a relaxing stay in the greener north of Tenerife. I travelled with my 14-year-old son and 7-year-old daughter, but sadly, our experience was far from enjoyable. While some staff were friendly—especially the cleaning staff and a younger, respectful lifeguard—the overall atmosphere was spoiled by an older, unprofessional lifeguard. From day one, he approached us (and every guest) aggressively about not reserving sunbeds, finger-pointing and using a rude tone. He also enforced bizarre and inconsistent pool rules: no floats, no balls, no music, no jumping in—leaving kids with very little to enjoy. His behavior was overbearing and, at times, inappropriate, including a concerning incident involving a young child and another where a guest’s complaint was brushed off by management. The pool was poorly maintained—slimy tiles, missing sections, and visible black sludge. A floating light with exposed wires in the baby pool was only addressed after guests pointed it out. There’s a pool bar, but “snacks” meant crisps only, and once it closed, there were no other food/drink options on-site. The hotel lacks air conditioning completely. Hiring a fan costs around €30, so I brought one from home. Balcony railings felt unsafe, doors slam loudly at all hours, and you're not allowed to hang towels to dry. Although the property is quite large, the majority of units seem to be owned/rented by locals, so only a small number of actual tourists use the shared areas. This hotel feels more like a tired hostel than a 3-star resort. It’s not family-friendly, poorly managed, and lacks basic comforts and safety. We ended up leaving the hotel most days just to avoid the unpleasant pool area. I wouldn’t recommend it to anyone.

Claire Halstead

We stayed here for 7 nights for our honeymoon and had a wonderful experience. From the moment we arrived, the staff were incredibly friendly and helpful—nothing was ever too much trouble. We booked the Twin Ticket for Siam Park and Loro Parque through reception, which was quick and easy. The coach to Siam Park conveniently picked us up right outside the hotel. We had breakfast at the hotel twice during our stay, and it was one of the best we’ve ever had abroad—fresh, tasty, and served buffet-style with plenty of choice. Our room was cleaned daily and featured a lovely balcony, perfect for relaxing. But the highlight of the hotel has to be the stunning swimming pool set in a peaceful garden surrounded by palm trees—it’s absolutely beautiful. We would definitely stay here again. Thank you for making our honeymoon so special!

Patrick Bonguardo

My wife and I spent about 2 weeks in the hotel, booked half-board.Overall, we enjoyed our stay in the hotel. Positive: - Nice , large and clean swimming pool. - Nice restaurant with large choice at breakfast and diner, good food and very friendly staff. - Lovely garden, we enjoyed the view from our room. Negative: - The air conditioning in the room didn’t work efficiently. We reported it at the reception and got a bottle of wine in the fridge as apologize from the hotel staff, after some maintenance was done. We appreciated the gift, with a letter saying we could get also a ventilator. However, the issue was not really solved. We needed to open the door to the balcony every night, otherwise it would have been too hot. - Water : for a 4 stars hotel and a hot place like Tenerife, we would expect that there is free water provided in the room at least upon arrival and on a regular basis. - Check In: was too administrative and not very welcoming. As we arrived 1 h before normal check-in time, the receptionist mentioned we needed in principle to wait normal check-in time. (We had a 4 h flight on very early morning in addition to the transfer from the airport.)

Alex Blundell

My partner and I recently enjoyed a magnificent all-inclusive holiday here. We can't fault the place - the staff were extremely friendly, and always had smiles on their faces. They would go above and beyond to help in whatever way they could. The room was modern and spotlessly clean. The breakfasts, lunches and dinners were all wonderful, with a huge amount of variety each day and different types of food available from the different counters - there was always something for everyone. The hotel's gardens are beautiful and peaceful, and there is live music each evening in the bar. Puerto de la Cruz itself is also a fantastic little town to explore, and it's only a 10-15 minute walk into the centre from the hotel. There are a lot of steps to climb on the way back, but if this isn't for you then there are regular (and free) shuttle buses that run between the town centre and the hotel. All of this for such a reasonable price too! We would absolutely stay here again!

Ally

Nice 7 day stay at Taoro Garden. Breakfast was very good, nice variety and the restaurant staff were lovely. The hotel and grounds are beautiful and it was a super quiet and relaxing environment. Pool was a good temperature and very clean, bar staff were all really friendly and the drinks reasonably priced. Nice 15/20 minute walk into town through a beautiful garden, uphill / stairs on the way back. We were given a ground floor room with a lovely terrace. Very clean but we did find two cockroaches (understandable as we were bottom floor). Unfortunately, the room was damp smelling, we found the beds hard and the air conditioning did not cool the room - it was often a lot warmer in the room than outside, especially at night. The reception team kindly offered us another room, one floor up. This room wasn’t damp smelling and the bed was super comfy, so I would avoid the bottom floor rooms. The AC also didn’t work well in this room - we found it hard to sleep in the heat. Overall a pleasant stay but I wouldn’t return due to the poor air conditioning.

Rajesh Kaushal

This was a very good hotel that we stayed over the last weekend of June. Rooms where large and kept clean. The hotel was a 4 star one (local rating). Breakfast was excellent with dinner being good. Staff were professional and hard working. Drinks at the bar were at a good reasonable price but good measures being poured out. Hotel had a gym, 2 pools, pool table and ping pong table. Evening entertainment was fair with bar closing around 11pm. Adults only place so no under 16s. Recommended.

Chad Smit

My wife and I just had the most incredible stay here relaxing and getting away from the grind of the UK for a week. The hotel itself is very nice with lovely scenic gardens surrounding it, spacious rooms with balcony, a nice pool and fantastic and varied food buffet options for breakfast, lunch and dinner. But the real highlight were the staff. A special mention must be given to Emanuele and Manu who went above and beyond to make our stay extra special, providing us with first class cocktails, great chat, warm, pure vibes and just being genuinely beautifully wonderful people with great energy. We will miss them. We must mention Martin and David too who were also constantly lovely throughout our stay. We fully recommend this hotel and can't wait to come back. Chad n Ween 💫✨

Ofek Eliauh

The experience at this hotel for families was very bad. Let's start with the fact that the rooms are very old The family rooms have one air conditioner in the parents' room which is not enough for the room at all. The cleanliness was very poor, overwhelmed with dust, hair and dirt. The location is on a mountain that looks like a quiet place but far from the center. The service is not good at all!!! At the reception the employees were not helpful at all about anything. The food in the dining room is disgusting, don't go near it. The breakfast is still okay to say the least, but the dinner is disgusting, there are no words to describe it. One thing is good, the Italian restaurant, nice service and good food.

Monica Lidia Rodriguez Estrada

Congratulations to your staff for providing us a memorable experience we will never forget. The quality was great for an all included concept . The staff was kind, professional, helpful. My daughter lost a tooth and they helped me out with the tooth fairy. Entertainment was amazing. Having a laundry room was great . I felt pampered and at home . Overall I'd definitely recommend and repeat the experience at this hotel .

Krisztián Klement

Let me start location is excellent, wind was not a problem at all, only clouds were, this is the north after all. The GOOD: - We opted for a premium room on the highest floor, which was wonderful. No neighbors upstairs. - The premium breakfast was also incredible with a dedicated waiter, a menu and a separated area from the crowded main restaurant. - The pool was on the cold side, but we hadn’t really used it anyways. Always on the move. It was fine for reading later afternoon. - Room was very spacious, amenities were replaced every day as well as the free minibar coming with Premium. The NOT so good: - The floor is very cold, as it has no carpet, hence neighbors moving furniture could be heard all over the hotel…as well as through the door. We didn’t stay at the hotel much intraday, but I would think relaxing is a bit complicated given the noises. - Restaurant is noisy and a little cramped on the main part. - Rooms have single glazed windows, so even on the fifth floor with closed doors you could easily hear children shouting at the pool and people talking loudly at night in the open-air bar. Fortunately seemed that after 23:00 it was curfew. We didn’t regret choosing this hotel as 10 out of 9 points it was wonderful, but it missed that tiny extra comfort level because these things :)

reza azizi

I recently stayed at this hotel and had an excellent experience. The cleanliness was impeccable, making the stay very comfortable. The food was delicious, offering a variety of options that catered to different tastes. The location was convenient. The view from the hotel was simply amazing, adding to the overall charm of the place. I highly recommend this hotel to anyone looking for a great stay.

John L

The hotel looks very grand on top of a huge hill and this is the first problem if you want to go for a walk to a bar or restaurant or shop then it's a trekking ordeal. They have a shuttle bus onto Puerto de la Cruz but this only operates until 6 pm on week days. Earlier on weekends. Also it does smell of diesel. There are some really nice areas in the hotel. pools are good and plenty of loungers. poolside bar is good. There's a small gym in a separate building well kept and air conditioned with a few pieces of good equipment. There is a nice pool table but we found it impossible to get a game. More needed. Rooms are spacious and probably looked good at one time but could do with refurbishment and there are a few areas like that. They are cleaned every day though. Mountain view is basically a busy motorway area with hills behind but it can be noisy on the balcony. Windows keep the sound out though. There is a TV in the lounge area and a smaller one in the main bedroom. Great if you like Spanish TV but only BBC news and Sky news otherwise. Because you are largely confined then the restaurant and board becomes the most important thing. The food could be so much better as they have some aspects almost perfect. Cold food and dessert you cannot fault. Cooked food is a disaster. Bland, unappetising and badly cooked. I had a partially cooked pork steak which was prepared in front of me and my daughter had a chicken leg with red in the centre. some meats were too tough. in the end we started making sandwiches from baguettes and the cold meat and cheese for our meals. We went half board. For breakfast you have hot drinks juices and water all fine. Evening meal you can only drink water... We were confronted and told we needed to pay for soft drinks on self service unless you are all inclusive. To me this is unacceptable since half board should mean everything whilst eating your evening meal. We bought an all inclusive drinks package which costs 20 euros per person per day for the rest of the holiday and that was OK. Most staff were very nice apart from the ones that confronted us in front of other people which was quite embarrassing, but i suppose you have to take the rough with the smooth. I would not go back to the hotel and would only recommend it if you have a car and can eat elsewhere. Puerto de la cruz is an interesting place but does have a lot of cloud from the high hills so that may be an issue for some.

Martin Rozbik

We stayed at this hotel in Puerto de la Cruz for 12 nights, and overall, our experience was mixed. On the positive side, the area around the central pool was beautifully maintained, with lush greenery that created a relaxing atmosphere. Additionally, I appreciated the responsiveness of the management; whenever we had a request, they genuinely tried to assist us. However, there were a few aspects that made our stay less enjoyable. The hotel seemed primarily tailored to older German tourists, who made up the majority of the guests. This was reflected in many aspects, such as the evening entertainment and the bland seasoning of the food, which seemed to cater to their preferences. As a younger couple from the Czech Republic, we didn’t feel as though the hotel considered us an equally important clientele. Another issue was the condition of our room. The furnishings were outdated and would greatly benefit from renovation. The balcony doors, in particular, were poorly sealed, which resulted in constant noise from the busy street outside. Although someone did attempt to repair the gaps, significant drafts and noise persisted, making it difficult to sleep at times. I’d also like to mention the dining staff, whose attitudes were inconsistent. The younger members of the team were friendlier and often greeted us with smiles, which created a pleasant atmosphere. However, some of the older staff were less welcoming; on several occasions, they didn’t respond to our greetings, even when I repeated them to ensure they heard. While I understand that working in hospitality can be challenging—especially when some guests behave poorly—it still felt unprofessional. One particular instance stood out: while I was still eating, one of the staff members took my plate almost directly from under me and slammed it onto the cleaning cart. Moments like this detracted from the overall experience and didn’t contribute to a feeling of relaxation or quality service. That said, given that this was one of the most affordable options with half-board on Tenerife, I would still rate the experience slightly positive. However, I don’t think I would choose to return unless some improvements were made. With a few updates to the rooms, better soundproofing, and more consistent staff training, this hotel could truly become a fantastic place to stay.

Jill

Not what I expected and disappointed that the hotel describes as being a 4 star. Our initial room was facing a very busy road and when we asked to change room, the staff reluctantly agreed (eventually). The buffet breakfast is mayhem and not enough seating in the main building however I did feel the selection of food was good. Definitely the hotel is for the more mature person as the average age seems to be around 70 plus. There is no other facility for food if you haven’t booked into the restaurant, which seems impossible to get booked. Would I stay here again, this is simple as my answer would be no.

Anthony Cluxton

This was the perfect place for me. High above Puerto de la Cruz set in beautiful gardens tended by two full time gardeners. Fabulous but very steep walk down into town through amazing terraced parks filled with hundreds of flowering trees and shrubs and birds, butterflies, dragonflies and reptiles. Very well managed hotel with friendly and professional staff. Great variety of meals served by very efficient and friendly people. Rooms and public areas maintained to a very good standard by great people too. 100% delighted 😎

Юлія Пілат

I really liked the concept of a non-smoking establishment. The hotel itself is located among the city streets, 15-20 minutes walk to the ocean. The hotel has a great pool. The exterior itself is a piece of wild nature combined with civilization, everything is very harmonious. The room is clean, the cleaning is without complaints, and the staff responds immediately to all requests. The cuisine is delicious. I am very satisfied.

Ehsan Jorj

Very nice view. They have a great Garden. A good pool. Great breakfast. The rooms were clean but too old. Mattresses were exploited. They need a renovation. But in one word; good

Jemma Victoria

Absolutely beautiful place and surroundings. The views are absolutely amazing. The hotel was lovely, only thing was rooms don't have AC but you can hire a fan. The food was lovely every time. Staff were friendly and worked extremely hard to accommodate everyone. One of the staff, Issac made an appearance every now and then throughout the day to play some good music, he entertained us with his dance moves whilst we lounged around the pool, he kept some of the children occupied by playing ping-pong and different games. The adults were laughing and smiling at his trick shots and dance moves. Was a lovely experience.

Thomas

Fantastic budget-4 star hotel. Staff are friendly and the breakfast was of a decent quality (understandable for the price). The elevators in second building (not sure if the primary building is the same) have a lot of character due to their age! The only downside is the location of the hotel, that being said they do offer shuttles into Puerto de la Cruz.

Mike

Not the most modern updated facility but met out expectations on most part. 3 pools with one on rooftop only for nudists which I found a bit strange because it’s of limits for non nudists. Very ordinary breakfast in British style. Great garden to enjoy. 1,3 km to the center of Puerto de la Cruz.

Tom Lefevre

Rooms very dated and in desperate need of refurbishment but the hotel was perfectly comfortable, although no air con in the rooms which was especially disappointing when we had upgraded to a superior room. Service was exceptional, all staff very friendly and helpful. Location is ideal as plenty of things locally to do including a shop 5 mins walk away that sells all your essentials, only downside of the location is the hotel is located on a very steep hill if walking into the local town, however the hotel does provide a free shuttle bus service.

Alan Lewis

Bit of a hill to climb yet worth it! Found out too late there was a bus down to the centre. Live and learn! The hotel though was lovely. Clean, great staff and great food. Would love to visit again