Richard Taylor
Located on the North Coast, so better suited to a quiet / relaxing holiday - there's little to do here locally. There is Loro Parque, a park showcasing land and marine animals, but aside from this, no other major tourist attractions. All boat trips and main night life are in the South. This suited us, as we are all about the lazy days on the beach or by the pool. But a 2.5 hour each-way coach ride to do these activities in the South is a real nuisance for those that are looking for excursions.
Hotel is fresh and clean, rooms were amazingly spacious - separate lounge and bedroom areas, and a large bathroom. Views from our balcony were of both Mount Teide and the ocean, so best of both worlds. Cleaners in daily and did a great job.
Buffet style food for the all inclusive was great for us. Yes, there were staples which could be found each meal time, but each evening the food was based on a different cuisine from a different part of the world. We found plenty of variety and had no complaints. Self serve beer, wine and soft drinks available too. All food was hot and tasty. Our only gripe is that the labelling is poor. "Assortment of cakes" is not adequate - I don't like coffee or nut flavours - and people do have allergies, so specific labelling is needed, not a generic allergens notice and a non-specific "Assortment of...".
Pool was lovely, but there aren't enough sunbeds at busy times. View from the glass wall is fab. The poolside bar was great, serving hot snacks and drinks. For the all inclusive, food was suspended from 12:00-14:00 (I think, but close to thise times if not exact) due to the lunchtime buffet being open in the restaurant. We found this frustrating, as we didn't want to leave the poolside, so our choice was to delay eating or go to the restaurant.
Main / Popular Cocktails on both pool bar and main hotel bar were pre-made and taste like cordial, with no hint of booze to be detected - but the alcoholic slushes were strong.
For both bars, for All Inclusive guests, it would be better to adopt the same approach as in the restaurant, and allow self-service beer and soft drinks, which would then reduce queue times as bar staff would only need to make cocktails or soft drinks with shorts.
Overall, very happy to stay at this hotel, and would recommend and come here again.
Jaden G
Very Disappointing stay at this hotel
not worth the all‑inclusive price
We arrived in Tenerife excited for a relaxing break, but this hotel let us down from the start.
There was no help from staff with luggage, and the route to our room was awkward .
We had to wheel our suitcases all the way around the pool to reach an elevator that went down to our floor.
The property had a persistent sewage smell in the room, corridors, and around the pool.
The food was very basic, often inedible, repeated daily, and consistently cold even when we arrived right at opening.
Although the hotel advertised a gym, there wasn’t one — just a small room with Pilates beds that was never open.
Alcoholic drinks tasted watered down to the point of having no alcohol at all.
Despite paying for all‑inclusive, we ended up buying drinks elsewhere because even the paid ones tasted diluted.
In-room basics were missing: there was no milk for tea or coffee, and we had to visit a local café multiple times just to get a proper hot drink and something decent to eat.
Housekeeping also fell short — paint was peeling from the bathroom door, the floor was so dirty our white socks turned black, and our bedsheets had multiple blue stains. We received a single complimentary bottle of water on arrival, but it was never restocked, so we had to buy bottled water daily.
Facilities were underwhelming. The pool area needed a thorough clean, and there was no sauna or spa. Charging €10 per day for a towel is unacceptable — this should be included.
Staff attitudes ranged from indifferent to rude, especially at checkout.
Location-wise, there’s very little around the hotel. We had to head to the south (Los Cristianos) for better weather and activities. We were told there was one direct bus, but it took three different buses and 2.5 hours. The return by taxi cost €160.
In contrast, Los Cristianos was sunny and lively — the opposite of our experience near the hotel. If you’re looking for sun and things to do, the south is where everything is.
Overall, this stay was poor value for money. Between the odors, cold repetitive food, questionable drinks, cleanliness issues, lack of amenities, extra charges, and unhelpful staff, I wouldn’t recommend this hotel too anyone .
Светлана Мазикина
Review of AluaSoul Orotava Valley Hotel, Puerto de la Cruz
Our stay at AluaSoul Orotava Valley left us with very positive impressions. At first, we had a room with a view of Mount Teide, which was also beautiful, but later the hotel management kindly moved us to a room with an ocean view. And it was absolutely amazing! Waking up in the morning and seeing the ocean right from the window is a real pleasure. I highly recommend choosing a room with an ocean view.
I would also like to highlight the excellent Wi‑Fi — the internet was fast and stable, and we could comfortably watch our favorite series without any buffering.
The food at the hotel was excellent. We especially enjoyed the large selection of fish, the salad with mussels and shrimp, and the very tasty pastries. Everything was fresh, varied, and truly delicious.
A real highlight was the barbecue by the pool — it’s simply top-notch! Delicious food, a pleasant atmosphere, and a beautiful view make the evening especially cozy.
The staff is polite and attentive, and the hotel is clean and comfortable. After the room change, we fully enjoyed our stay.
We would gladly return here again and can confidently recommend this hotel for a peaceful and beautiful holiday in Tenerife.
Lonely_Traveler_UK
Stayed for 7 days. I don’t really rate this hotel as a 4 star. More of a 3 star for sure. All inclusive is absolutely not worth it. We paid extra for the convenience but ended up still paying more for drinks as the menu was rubbish. Every drink we got served was different or wrong. I don’t think people on the bar have any clue how to make them. Pool area is so small, there is never enough loungers and people have to sit on floor or chairs. For such a big hotel that’s really disappointing. Food is really repetitive and not much choice during lunch time.
Our room was fine but drawers were falling apart same as the little x8 mirror so we couldn’t use it. Probably the only good thing about the hotel is the quietness and area away from all the partying. Staff are rude and just stare at you. The only staff that made our week is the fresh food chefs and Marco at the bar. The entertainment is very Spanish based not really good for English speakers. This lacks a bit of actual fun. Unfortunately we won’t be staying again. To top it all off. We were planing to catch the shuffle bus into town at 10:40 which never came so I went into reception to asked about it and they said it was a bank holiday today. What ?! At what point and where does this appear ? No one has advised us or there was no notice anywhere. Poor communication.
Davide Pollicino
The food is bad. Really boring, without taste and towards lower quality. Even the scramble eggs are most luckily the premixed industrial eggs, without taste. Anna from the reception was excellent, and thank you to Anna for keeping everyone mood up, during the entertainment. I do believe they need to sponsorize more the entertainment. But overall folks..: if you go in Tenerife, you should not take breakfast launch and dinner at the hotel… Tenerife is an island to explore. If you want to do just hotel and swimming pool, go somewhere else cheaper or with better food. The drinks were acceptable for an all inclusive, but the quality of the food , even at the swimming pool bar for a simple hot dog and burger, were the lowest I could see.
The cameras were great by the way and there is a big free parking just next to the hotel, so save yourself money there.
