Richard Taylor
Located on the North Coast, so better suited to a quiet / relaxing holiday - there's little to do here locally. There is Loro Parque, a park showcasing land and marine animals, but aside from this, no other major tourist attractions. All boat trips and main night life are in the South. This suited us, as we are all about the lazy days on the beach or by the pool. But a 2.5 hour each-way coach ride to do these activities in the South is a real nuisance for those that are looking for excursions.
Hotel is fresh and clean, rooms were amazingly spacious - separate lounge and bedroom areas, and a large bathroom. Views from our balcony were of both Mount Teide and the ocean, so best of both worlds. Cleaners in daily and did a great job.
Buffet style food for the all inclusive was great for us. Yes, there were staples which could be found each meal time, but each evening the food was based on a different cuisine from a different part of the world. We found plenty of variety and had no complaints. Self serve beer, wine and soft drinks available too. All food was hot and tasty. Our only gripe is that the labelling is poor. "Assortment of cakes" is not adequate - I don't like coffee or nut flavours - and people do have allergies, so specific labelling is needed, not a generic allergens notice and a non-specific "Assortment of...".
Pool was lovely, but there aren't enough sunbeds at busy times. View from the glass wall is fab. The poolside bar was great, serving hot snacks and drinks. For the all inclusive, food was suspended from 12:00-14:00 (I think, but close to thise times if not exact) due to the lunchtime buffet being open in the restaurant. We found this frustrating, as we didn't want to leave the poolside, so our choice was to delay eating or go to the restaurant.
Main / Popular Cocktails on both pool bar and main hotel bar were pre-made and taste like cordial, with no hint of booze to be detected - but the alcoholic slushes were strong.
For both bars, for All Inclusive guests, it would be better to adopt the same approach as in the restaurant, and allow self-service beer and soft drinks, which would then reduce queue times as bar staff would only need to make cocktails or soft drinks with shorts.
Overall, very happy to stay at this hotel, and would recommend and come here again.
Jaden G
Very Disappointing stay at this hotel
not worth the all‑inclusive price
We arrived in Tenerife excited for a relaxing break, but this hotel let us down from the start.
There was no help from staff with luggage, and the route to our room was awkward .
We had to wheel our suitcases all the way around the pool to reach an elevator that went down to our floor.
The property had a persistent sewage smell in the room, corridors, and around the pool.
The food was very basic, often inedible, repeated daily, and consistently cold even when we arrived right at opening.
Although the hotel advertised a gym, there wasn’t one — just a small room with Pilates beds that was never open.
Alcoholic drinks tasted watered down to the point of having no alcohol at all.
Despite paying for all‑inclusive, we ended up buying drinks elsewhere because even the paid ones tasted diluted.
In-room basics were missing: there was no milk for tea or coffee, and we had to visit a local café multiple times just to get a proper hot drink and something decent to eat.
Housekeeping also fell short — paint was peeling from the bathroom door, the floor was so dirty our white socks turned black, and our bedsheets had multiple blue stains. We received a single complimentary bottle of water on arrival, but it was never restocked, so we had to buy bottled water daily.
Facilities were underwhelming. The pool area needed a thorough clean, and there was no sauna or spa. Charging €10 per day for a towel is unacceptable — this should be included.
Staff attitudes ranged from indifferent to rude, especially at checkout.
Location-wise, there’s very little around the hotel. We had to head to the south (Los Cristianos) for better weather and activities. We were told there was one direct bus, but it took three different buses and 2.5 hours. The return by taxi cost €160.
In contrast, Los Cristianos was sunny and lively — the opposite of our experience near the hotel. If you’re looking for sun and things to do, the south is where everything is.
Overall, this stay was poor value for money. Between the odors, cold repetitive food, questionable drinks, cleanliness issues, lack of amenities, extra charges, and unhelpful staff, I wouldn’t recommend this hotel too anyone .
Jack Hood-Deeks
Pros:
- Modern design with good furnishings.
- Friendly restaurant staff, clearing plates quickly and kindly offering to help carry things back to the table.
- Spacious room with a big bed (twins together).
- Two shower options: normal or rain.
- Free nearby parking.
- Good view from the lobby area into the town and sea.
- Lots of seating available in the lobby and around the hotel.
- Great hotel layout with open hallways and easy access to the pool for all floors.
- When connected, WiFi speed is very fast.
- One of the bartenders (David) was very friendly and helpful, waiting on guests during the evening entertainment.
- Having actual decent sized glasses for breakfast drinks.
- Good entertainment every night.
Cons:
- Not enough sun beds for all guests meaning many have to sit in chairs.
- The same drinks are served at both the main bar and pool bar, however, only some of these are available at the pool bar as part of the all inclusive package.
- Rooms are fairly bland, lacking character.
- Some areas of the hotel are in disrepair, including dents, scratches, marks, holes in the ceiling with active water leaking, stains in the carpets.
- Poor lunch provided at the restaurant on the first day with limited options. Only one main dish was available and everything else was sides.
- Lunch on the second day provided more protein options, however, each was cooked to order meaning you have to stand at the kitchen and wait for each item to be cooked. While we appreciated this meaning it was all fresh, this should instead be done by table service to avoid standing and waiting, or simply have these items precooked as a buffet.
- The need to pay a deposit to get a pool towel, not something to be expected at a four-star hotel.
- Pool towels are limited to only one per guest.
- Pool towels are not long enough for the sun loungers by half.
- No snacks or food available in the evening after dinner has finished at 21:30.
- Open access to all room areas and lifts, meaning anyone can come in off the street and access all parts of the hotel - these areas should be keycard controlled.
- Only two choices of juice at breakfast: orange and pineapple. Both are not chilled.
- Foul smell of sewage around the outside of the hotel where many balconies are and where the sun beds are for the pool.
- No food served at the pool bar between 13:00-15:00.
- No non-fizzy drinks available at lunch or dinner from the restaurant, except water - no juice or squash.
- Many of the plates in the restaurant were visibly dirty.
- On both days after housekeeping had visited, they left our ground floor balcony doors unlocked, despite us locking it between these visits for security.
- Inaccurate timings given for food service at the pool bar. Every time they would say “10 minutes” regardless of how busy it was - the more common times were 25-30 minutes.
- There is weak WiFi signal at the far end of the sun bed area. You can connect but it frequently drops out.
- Individual serving at the main bar (Marco) was rude when we ordered drinks, he made the wrong one and when we politely requested the correct one, he argued, rolled his eyes, walked off and made it, and slammed the correct drink down - all without saying anything. The second night he was also rude when ordering drinks with a similar attitude. This was what made us move the rating from a 3 star to a 2 star - in a 4 star hotel, you except good service, never less than respectful, not rudeness.
michael uzozie
My girlfriend and I have just left after 5 days at this hotel. The hotel was excellent and exactly as described within the pictures when we booked. The staff were very friendly and helpful and explained anything you needed kindly and clearly. The rooms were nice and we were upgraded to a sea facing view which was the highlight of the holiday. The hotel was also in a good location and accessible by taxi, bus and coaches to wherever you needed to visit. I would definitely recommend this hotel and I would go back in the future.
Matt Cordes
What an amazing hotel. Just spent 7 nights here and wish I could stay for longer! Next time I’ll be booking 10-14 days! The My Fave Club Suite was perfect. The room had two large rooms a loving area with a sofa bed, and the bedroom with a double bed, modern laminated floor, big windows so woke up to a sea view every morning! The bathroom was spacious and had a walk in shower! The balcony had a gorgeous view of the sea and to the right Mount Tiede!
The staff were superb from reception, to cleaners, to waiters, to the bar staff. The bar staff were great. Really, really great. Sadly only got one of their names Bruno. Bruno and the chap working the poolside bar Sunday afternoon (when it did rain), were fantastic. A real credit to the team, had a great laugh and chat with them, credit where credit is due they are both assets to the team, hotel, company and take great pride in their work.
The poolside bar, was all cook to order, the salad was fantastic, as was the steak burgers. The pool had 3 incredible views. Coming out the hotel and facing down the length if the pool, to the left Mount Tiede which was stunning, ahead the shore line and to the right the sea. The pool is warm and refreshing! Be sure to take plenty of suncream as come midday it is a sun trap!
The my Fave lounge was perfect to escape for a very quiet couple of hrs to enjoy some cold drinks in total peace and quiet. It offers a small range of sandwiches, drinks: Soft, hot and alcoholic (San Miguel).
The onsite buffet eatery was amazing. I mainly ate from the cooked to order area and the food was incredible. A different theme each night! Only slight feedback is you can’t get anything like sprite or fanta or cola with breakfast which, sometime I do enjoy mixing orange and sprite together. But, near bother.
The hotel is modern, well ventilated in the heat, the hotel is on the side of a hill so do bare that in mind when booking, the gym isn’t open.
Evenings there were different themed entertainment. The entertainment board is a blink and you miss on the way into and out of the buffet. The hotel aesthetically looks beautiful and screams modern with class.
There is also a beautiful balcony to watch the sun set from, next to the afternoon/evening bar so well worth a treat of a view. Most things are included on all inclusive (which I was baring a few drinks, bottled wine and a few poolside food items but, honestly there is so much included, that unless you really wanted those items).
It is adults only and hotel has a peaceful relaxing vibe perfect to unwind! Looking forward to returning again hopefully within the next 12 months. Thanks again to all the staff for an incredible holiday!
