Timea Majzelová
Overall, we were satisfied with our stay in H10 Playa. The hotel offers everything you need in a week stay, but needs some renovations. They are actually busy with renovating right now (Nov 2025). It wasn’t noisy where we stayed and ate.
The room doors are super loud so if you are a light sleeper, you will be woken up early every morning. The shower was leaking and we had to wait a bit longer for the lifts. Other than that, everything worked well.
The highlight of our stay was definitely the bar and its service. Quality of food and drinks was definitely better than other 4* hotels in Spain/Portugal where we stayed in the past 3 years. We especially appreciated the service of Raul and Mario. Thank you for a lovely stay!
OldMaple _
Check-in: + 5. Took a while but he was very informative.
Room: 3. we received an ‚upgrade‘ to a family room. Which meant we had to listen to the screaming child next door. Thx.
Restaurant: ~4. Overall the food was ok. Breakfast very good; dinner a bit of a toss between the two nights.
Compared to what H10 publishes for Grand Class members (which we are):
5% discount - ok
Welcome gift - no
Lunch bon for two - ok
20% off bars and restaurants - no
Daily turndown service - ok
Bathroad & slippers - no
Hot watter kettle in the room - no
Complimentary minibar - no
The last time we booked with H10 was for their hotel in Adeje (where we got an upgrade to a bungalow, were served a bottle of cava, and were treated to a very personal and welcomng experience). There you really do get the full benefits of being a Grand Class member; in PdlC, obviously not. Which is too bad as they are in a perfect location.
Tough to give a recommendation as the experience fell well below meet expectations.
Tash
Beautiful hotel, sea view room has an amazing view. The staff are wonderful and polite, the bar staff are entertaining and wonderful. The evening entertainment is brilliant. The pools and a good size and plenty of sunbeds. The food is wonderful with plenty to choose from, the restaurant itself has an amazing view. The only thing I would suggest is the bathroom in the hotel rooms could do with improvement, the shower heads leak a bit and the glass shower doors need a new seal as water does get through and goes onto the floor. Other than that a wonderful hotel, will definitely be back.
Luca Coccia
After two years staying in beautiful hotels outside the centre of Puerto de la Cruz, we chose H10 for its supposedly good international standard.. big mistake.
Check-in was painfully slow, with a long queue and an inefficient system. A kind German lady gave us the right information, except for one key detail: we needed to collect a tag for pool towels. We only found out later and had to queue again for 15 minutes, as she was no longer there.
In our room, a clump of hair was under the coffee table. Nobody came to clean it until the next day. No kettle was provided until hours later, and the TV offered almost only German or Spanish channels with poor reception.
At check-in they mentioned an à-la-carte menu for Privilege guests, but when we went, it was buffet only. The “Asian night” buffet was mediocre — tough meat and old-smelling fish. Breakfast the next morning was chaotic: too few waiters, slow service, and poor food quality.
One elevator was broken for our entire stay, forcing guests to walk down to the ground floor to catch another.
The pool area was pleasant, surrounded by trees and sunshine, but that was the only relaxing part.
The last breakfast was a total mess: tables double-booked, confused staff, long waits, and no service. Many guests, like us, ended up leaving the à-la-carte area to serve themselves at the buffet.
The hotel’s only positives are its location and a few polite staff members doing their best despite a completely untrained and disorganized management.
Facilities are old and the service amateurish. Definitely not a 4-star experience — and we will never return.
Oliver Lewis
Me and partner’s experience at this Hotel was fantastic. Perfect location, hotel was clean and comfortable. Staff were always friendly attentive, always ready to assist with anything. The lovely lady in particular in the restaurant/dinner service was always smiling and polite, she must have seen somewhere it was my birthday and had arranged for room service to give us complimentary Cava. Really wasn’t expecting that and was a very pleasant surprise. Made our experience from 10/10 into 11/10. What a lovely thoughtful gesture from a lovely lady. Wish I knew her name, should have asked
My Booking
