Stephen Cann
Great hotel. Nice location on the sea-front.
The rooms were clean and modern with good free wifi.
There was a vending machine in the corridor for when you get the munchies but don't want to go out!
There is a small library near reception, but it's hidden, so you may have to ask. The staff are very friendly and helpful. Brochures from the tour operators are available here if needed.
The restaurant is generally very good, but not a huge choice for vegans.
Be aware the the car park is beneath the hotel. It's not a problem but can be a little awkward if you're not comfortable manoeuvring in tight spaces. The ramp down is quite steep.
The hotel is well positioned with a pharmacy and a small supermarket nearby.
Harshita Saxena
Absolutely lovely experience.Fanstastic location with a beautiful view of the ocean and nice windy walk to the promenade. Very close to some of the more authentic places which not commercialised at all. The staff was amazing and service was fantastic. The food was amazing and I love the cocktails at the hotel. I will definitely be retuning for best of North Tenerife.
vivien duffield
Difficult to review overall experience. Rooms should really have had kettle and fridge to be 4 star, very disappointing.
The Spa experience was horrid. The staff were rude and dismissive. Refused a second towel or a robe. I am a large lady age 77 and was expected to walk up a flight of stairs to the pool with 1 skimpy towel.
The water in the pool was cool, described as “hydrothermal” which is definitely against trade description outlines, “thermal” means heat!
Such a shame as we have visited several Melia hotels and Spas, with great customer satisfaction.
Aga Zi
A Disappointing Experience at a So-Called "4-Star" Hotel
We recently stayed at this hotel, and our experience left much to be desired. First of all, the pictures online were completely misleading—they failed to represent the actual state of the property. Upon arrival, it was clear this was far from the standard We expected.
For a 4-star hotel, We were shocked to find that the room lacked basic amenities such as a kettle, water, or tea. These had to be paid for daily, which is simply unacceptable at this price point. Even though the hotel eventually provided a kettle (just kettle) after We complained about the state of the accommodation, it did nothing to improve our overall impression.
The condition of the room was appalling—there were holes in the walls, a worn-out floor, furniture that looked like it was salvaged from a dumpster, and moldy curtains.
While the hotel boasted a wide variety of meals, the food often seemed old, particularly the fruits. After two days, I suffered from severe food poisoning, likely from the chicken I had for dinner. This ruined two days of our vacation, confining me to my room. Following that, I avoided the kitchen entirely, surviving on bread rolls for breakfast and eating at other restaurants for the rest of my stay.
To make matters worse, pigeons were freely flying around the dining area, leaving droppings behind—a shocking sight in any establishment, let alone a 4-star hotel.
The parking costs were outrageous, although I was relieved to find free parking near the beach. The hotel also advertised a pool with a jacuzzi and streams, but entry cost €18 per hour as apparently it wasn't a pool but "SPA". The only free access was to the outdoor pool.
In short, this hotel is absolutely not worth the cost and certainly doesn't deserve its 4-star rating. The food poisoning, in particular, ruined my vacation entirely.
The only redeeming factors was the view and the staff, who genuinely tried their best and were very accommodating. Unfortunately, their efforts couldn't make up for the numerous shortcomings of the hotel.
Sergey Chernov
Overpriced. Will not stay here again. The pictures look good, but when you stay here and you face with lots of disadvantages: rooms are nice, but not well equipped, bad WiFi (during 4 days I had to enter login/password every time I connected to wifi - 26 times with latest iphone), very bad cocktails in the swimming pool, during our stay breakfasts and diners were less than average quality, constant issues with parking doors. Hundred times I heard sorry from the personal and they say that this is how their system works.
I don't recommend staying here. Search for better options
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