Jay
Had a fantastic time in Tenerife last week with a phenomenal stay at Hotel Botanico. Big shout out to the staff- specially Pino, Patricia, Adama, and the rest of the staff. I made my reservation the day before arrival and Pino, the hotel manager, provided me with room options when I arrived and Adama took the time to give me a tour of the rooms to decide which one I preferred- without being pushy on upselling.
Also worth mentioning that throughout my stay, the staff remembered my name and asked how my stay was and if I had any questions about the island and suggestions where to go- little things but adds a little touch to the experience. The hotel cleaning staff also did a superb job; my room was clean daily. Very much appreciated the chocolates they left in my room daily!
I read a lot of reviews about the air conditioning; it does work and you have control of it- you just have to tinker with it a little bit. Click on the fan button until it’s illuminated with only the 1 or 2 fan icon (don’t let it set to “automatic”); that allowed me to set my room temp down to 16.5*.
Overall very pleased with my stay; would highly recommend. I’ve been a fan of LHW hotels and I would definitely come back to this one.
Ion Tapordei
We booked a SPA day worth 400€+ of services for two people and notified the staff that we are coming with a little baby.
When we arrived, the valet asked us to find parking on the street, outside of the hotel premises because “we are not guests of the hotel”. That was a great start.
We started with the massage. The therapy rooms are located right next to the pools’ water pumping engines. The noise was constant during the procedure and even closing the window didn’t help - it was louder than the “relaxing” Thai music in the background. To add on top of that there was some kind of a party right outside the room. You can imagine the ambience that all this noise creates.
The massage therapist was a nice elderly lady, but who is obviously gaining her first experience.
The quality of the staff varies dramatically as one of the SPA receptionists, a warm blonde woman with glasses, genuinely tried to understand and help us. While another tried to gaslight us saying that the noise is not that loud and repeating that we are not “guests of the hotel” when I mentioned we had to park a few blocks away from the hotel while coming with a one year old baby in 30+ degrees heat.
We decided to not follow with the other procedures, paid for the massage and left.
This is not a 5 start hotel with a SPA. This is a tourist trap.
Never again.
SHPS
We stayed here for 8 days. We chose the hotel because of its strong reviews and were happy to pay premium prices for an almost guaranteed 5-star experience.
To start, the positives: the doormen and valet staff were absolutely excellent. Every interaction with them was warm and welcoming — they genuinely set the tone when arriving back at the hotel each day. Breakfast was genuinely fantastic and absolutely at true 5-star level.
Unfortunately, several issues throughout the stay significantly impacted the experience.
For 2.5 days out of our 8-day stay, the gym was unavailable because the hotel had booked it out for Netflix. There was no prior warning, signage, or communication — it felt as though the hotel hoped most guests simply wouldn’t notice. One of the reasons we booked this hotel was because it had a gym. After multiple complaints from guests, the hotel created a makeshift gym in a conference room on the second day.
From around day 3 or 4, housekeeping standards declined. Dirty coffee cups were left behind, used tea bags remained in the room, espresso pods and milk weren’t replenished, and towel quantities became inconsistent - one day we’d have four towels, the next only one. We initially assumed these were one-off mistakes, so we didn’t complain until day 7 when we raised it with Pino, the General Manager.
On day 6, the shower in our room broke completely after we returned from the spa. We were told there was no confirmed timeline for repair and should use the communal showers. As we were already back in the room, we asked whether we could temporarily use another room’s shower, but were told no. The shower was eventually repaired several hours later.
The bedroom phone also stopped working during the stay. We reported it twice. Reception repeatedly said someone would come, but nobody ever did, and the phone remained broken until checkout.
When booking, we were told there were 4 restaurants available. However, after arriving on Sat we discovered on Sun that one restaurant was actually off-site and only included a €30 credit rather than half-board. We also found out 1 restaurant out of the 4x was closing for the season that same day. That left only two restaurants available for the remaining 6 nights of our stay.
By day 7, we politely raised these issues with Pino. We specifically mentioned the housekeeping and asked whether it might be possible to skip one night of the half-board dining options. We weren’t asking for anything extravagant — even the ability to offset one dinner so we could eat elsewhere would have been appreciated. To break up the monotony ourselves, we’d already chosen to eat poolside lunches twice instead.
Initially, Pino was apologetic. We started by explaining how much we had enjoyed aspects of the hotel and that it had taken us until till the end to raise this. She insisted she wanted to “do something special” for us despite us saying it wasn’t necessary. She also gave us complimentary tickets to the zoo affiliated with the hotel, which we appreciated.
However, she ended the meeting before we even had the chance to mention the broken shower or phone. Even after raising the housekeeping concerns, NO cleaner came to the room afterward to rectify anything or replenish supplies.
That evening, we went for dinner expecting perhaps some gesture after being told something “special” had been arranged. In reality, the only difference was that two mocktails were given. We still had the exact same restaurant, table, and menu, and were still presented with supplement charges afterward. We would genuinely have preferred simply being allowed to skip that dinner and eat elsewhere for one evening.
At checkout - the worst impression. We asked Pino for an itemised invoice due to a technical issue with our booking platform so we could process a partial reimbursement unrelated to the hotel. She responded with a sarcastic comment about it being “an interesting reimbursement” and was condescending. It was an uncomfortable end to the stay, particularly from a GM managed the hotel for 30 years +
Markus Mäkinen
A wonderful stay, the staff is very friendly and the atmosphere of the hotel is superb. All the artworks along the halls and the statues are beautiful. They also have an indoor bird garden which was lovely to look at, and three in hotel restaurants as well as a Michelin star restaurant nearby with shuttle access. Definitely recommend this to anyone who loves being close to nature in a relaxed environment. Oh and there’s a golf course too!
Spencer Hawken
I can’t lie and pretend I stayed here, it was just out of our price range for this years visit. However for our next visit to Puerto no other hotel would even be considered.
We met here on our last night in the town with friends and we whiled away many rainy hours drinking and taking in a very nice bar, the service was phenomenal and the whole hotel lobby area was charming with plenty to look at and do. We bought quite a few drinks and in my mind I calculated a spend of €100 so was pleasantly surprised when the bill was nearly half that.
It costs a lot more than any other hotel in the town, but factor in what you can do if the weather is poor and this should then become your only option. We’ve stayed in many other hotels in the town and none of them were a patch on our limited experience here.
I’d have loved to have tried the food but the restaurant was booked out, but looked and smelled amazing.
Stay here, don’t even consider other options, it’s just a false economy.
