Pchau2628
The hotel itself was stunning, with beautiful views surrounded by mountains and with the sea visible from the property. We really loved our room, and as we had booked the premium service, we received champagne on arrival and had a complimentary minibar, which was a lovely touch.
We did have some difficulty with the language, as there were only a few English-speaking staff members. Breakfast was good for us as premium members, as we had access to an à la carte option. However, for non-premium guests, there didn’t seem to be many vegetarian choices.
Dinner was more challenging, especially for vegetarians. We struggled to find suitable vegetarian dishes and often ended up having salads. When we asked if the chef could prepare something vegetarian, the staff weren’t particularly helpful, which was disappointing.
The entertainment was okay, although if you don’t understand Spanish, it can be quite difficult to follow and enjoy. The kids’ pool area was also quite small compared with the much larger adults-only pool.
Overall, we really liked the hotel, its beautiful location and the rooms, but the limited vegetarian food options and the entertainment were definitely the main areas that let the experience down.
Martyn Cohen
Warning for the things I missed or were unclear from the website:
Specifically booked for 2 bedroom suite, with twin single beds for my son and daughter. Arrived late and found only doubles. Unable to move as fully booked, so having to make do with a temp bed in living room. Not ideal.
No aircon in bedrooms (living room only) so feel picture showing air con is misleading. Rooms very warm at night and lots of noise for nearby motorway and nice 3am and 6am wake ups daily with the local bin lorry depot nearby.
Location seems OK but on reflection I should have researched more as 1 hour drive from airport and the hill it is on is huge so have to drive everywhere or get a local shuttle bus.
Food is OK, not amazing. Breakfast always very busy. Drinks purchased separately unless all inclusive.
In short, website is probably a bit vague and its not as nice as it looks.
Main pool is much smaller and shallower than it looked so not used it. Shame as that is the heated one.
Darren Norris
The hotel is situated on top of a dormant volcano only access is via very steep winding road. The free shuttle bus service is essential if you don't have a car. The grounds and views are stunning. The staff are very friendly and offer waiter service in both pool bar and volcano bar. As part of all inclusive you have Jim Beam, Smirnoff and local branded spirits. The rooms are very spacious, a little dated but clean and tidy. We had a mountain view room, the balcony had an amazing view including the tip of Tiede. The only disappointment was the food. Breakfast is always very hectic but a good selection with fresh omelette, fried eggs and pancakes. Lunch is very limited as it appears only a handful of guests go down for lunch. Evenings have slightly more choice, oddly, often the only potato option was chips. But there is a great selection of cold meats and cheeses. Unfortunately at all three meal times the food is rarely that hot, quite often cold if you get in within 5 minutes of opening. The hotel is definitely 4 star but sadly the food is not and is at best 3 star.
Musa
Just wanted to say, the hotel and staff were absolutely wonderful. Special regards to Alfonso at the front desk who really set the great standard for the hotel when we first arrived and during our stay and the housekeeping staff who did a fantastic job throughout. The hotel itself is wonderful with an amazing view of Tiede, the sea and the two big pools on the premises, well maintained and there’s a number of different activities to do onsite. Local shops & shopping centre nearby about 5mins drive in both directions
Ábel Halász
Unfortunately, our stay was disappointing in several aspects.
The booking clearly stated complimentary minibar; however, there was no minibar at all in the room, and we did not even receive bottled water. Because of this, we did not buy water before arrival, which turned out to be a mistake. After check-in, the receptionist (who was otherwise kind) told us to ask on the next day Daniel about it. Honestly, guests should not have to chase or ask repeatedly for something that was promised, especially while on vacation. This should have been handled by reception.
On our last day, we had to leave at 4:00 a.m., so we could not have breakfast. We asked someone at reception whether the breakfast (we had breakfast and dinner included) could be exchanged for lunch on another day, but the answer was no. As a result, one meal was simply lost, which felt very inflexible.
The sound insulation is very poor. We stayed in room 324 and could clearly hear intimate activity and loud noises from the room (probably) above, which was uncomfortable and disturbing. As we had to wake at 3AM, couldn’t sleep and had to travel without almost any sleep.
The food was average. Pancakes were good.
Some room details were poorly designed:
• The toilet paper holder is about 80 cm away from the toilet
• The soap dispenser is about 1 meter away from the sink
• The TV itself is good, but there is a mirror directly opposite it, so the reflection is constantly visible on the screen
There are only two disabled parking spaces, which seems insufficient.
On the terrace, smoking is allowed on some tables and when the wind blows, the smoke goes directly toward guests while they are eating. I mentioned this to a waitress, and the only solution offered was that I could move to another table, which is not acceptable.
On a positive note, the cleaning staff were excellent, and some of the waiters were also very professional — especially Jesus, who was polite, attentive, and genuinely helpful. Also, the view is amazing and the pool too.
As a final note, in the restaurant, premium suite guests were seated separately and staff regularly went to their tables to chat and ask if everything was okay. During our entire stay, no one did the same with us.
Overall, the hotel did not meet expectations, and several of these issues could be easily improved with better management and a more guest-oriented approach.
