Marc
This is my second week staying here for work purposes and I can tell you if you're under 66 years of age you're out of place . The hotel is extremely basic , it was probably basic in the 60s too when it was opened. If you like to sleep past 7am forget it . If not the deaf pensioners slamming doors, then the cleaners will certainly wake you up moving every piece of furniture they can get their hands on 100 times . And once you've been violently disturbed from your sleep you can go down stairs and eat one of the worst breakfasts I've ever experienced in 18 years of working around Europe . Eggs that taste like last night's fish . Bacon swimming in fat . Tomatoes from last week and bread from days ago . After this unpleasant experience you can now walk to your car parked up the road because this place only has 20 parking spots for a 10 floor hotel and take a drive to where ever you're going because the hotel isn't close to anything ! Anyway by this time you'll want to get as far away as possible . Don't bother complaining about anything , no one cares !
Carmi Zilka
BEWARE: unacceptable and corrupt conduct of this hotel's management. While a technical error occurred on Booking.com’s platform (listing 1 guest instead of 2), Booking acted with integrity and provided a refund. The hotel, however, chose a path of exploitation and hostility.
For the specific room category we booked, the hotel’s pricing for 1 and 2 guests is identical. Despite this, management demanded an extra €40 per night—a 43% price jump that felt like a total rip-off. When we disputed this unjustified demand, the hotel resorted to bullying tactics: at 9:00 PM, they deactivated our key cards, locking our group (four senior citizens in a foreign country) out of our rooms to force us to pay immediately.
This aggressive approach was mirrored by the general service culture. The staff, particularly in the dining area, were consistently hostile, enforcing rigid, petty rules with zero flexibility, creating an antagonistic atmosphere.
Conclusion:
Exploiting a technical glitch to squeeze guests for more money is not just unprofessional—it is corrupt. Locking elderly guests out of their rooms at night in a foreign country is predatory. This property lacks the most basic values of hospitality and human decency. Tenerife is a beautiful island with many wonderful hotels—stay elsewhere.
Viky
2026January
impolite, rude, unfriendly staff in the restaurant for 10days, (from the first moment till the last, every day) They do not speak English, they are loud, it is disturbing
They tell the guests where to sit, guests can not decide where they want to sit, they do not allow. Horrible, disgusting, annoying. By the end of my holiday I hate all of it, everybody and this COLD hotel VERY MUCH.
Ivan Atamanov
The hotel is very old and feels like a step back into the Soviet Union. If you want to experience that USSR vibe, this is the place, the breakfast is absolutely disgusting. Be warned: if you arrive after 2:00 PM, you won't find any parking. Honestly, it's not worth the struggle. Only one good thing that we stayed just one night:]
Seldzhan Mehmedova
Retirement home. The receptionist was very rude. We came by car and booking.com it says there is a free parking and that's why we leaned towards this hotel but that's not the case. The parking was full and the reception just told me rudely "We have 200 guests and 24 parking spots" and send me to a street parking which is 10 min away. Mattresse is old on one of the sides and the other is a nice one. So confusing why would they do that.
