Samoni Nag
This hotel was just 'fine', at best. The rooms and whole hotel are dated and could use a facelift, but otherwise staying there was sufficient. However, the location was far away from Puerta de la Cruz (don't stay here if you want to stay in the city). There are only 2 very slow elevators for a hotel that has dozens of rooms across 12 floors. I would take the stairs up 10 floors and arrive on the 10th floor faster than those taking the elevator. Also, the parking situation is absolute trash....impossible to find parking because the very small lot is always full and you have to park outside the property on the hilly streets. Finally, the wifi situation was abysmal. Wifi was sooo slow and barely worked.
On the plus side, the panoramic views were amazing. Definitely the best hotel view I've ever had in my life.
Ivan Atamanov
The hotel is very old and feels like a step back into the Soviet Union. If you want to experience that USSR vibe, this is the place, the breakfast is absolutely disgusting. Be warned: if you arrive after 2:00 PM, you won't find any parking. Honestly, it's not worth the struggle. Only one good thing that we stayed just one night:]
Gary Elliott
Very clean (but a little dated), good front desk check-in. Excellent breakfast choices. Not enough parking for number of guests. Constant smell of cigarette smoke despite smoke free rooms.
Isabella Wilson
If i could give this hotel 0 stars i would. First night we got there, they gave us a key to an already occupied room. We accidentally woke up a mother and daughter at 3am. Poor family.
The food was horrible. Very limited choices of food - we ended up having ice cream for dinner every evening.
Saw multiple cockroaches in the dining area and bar area. No entertainment either. Location was a nightmare, right up in the hills of los realjos - takes a half hour - 1 hour bus to get into peurto de la cruz.
Limited options at the bar - they didn’t know what Fanta was. However i would say that they are generous with alcohol measurements!
No wifi in the room, tv remote did not work. Only one working elevator so sometimes had to walk up 11 floors to get to the room. Sometimes the lights wouldn’t turn on. It seems like the staff didn’t really care about the poor quality of the hotel.
One thing i would say is that the view from the balcony is spectacular and the room service is on point and on time every day.
Viky
2026January
impolite, rude, unfriendly staff in the restaurant for 10days, (from the first moment till the last, every day) They do not speak English, they are loud, it is disturbing
They tell the guests where to sit, guests can not decide where they want to sit, they do not allow. Horrible, disgusting, annoying. By the end of my holiday I hate all of it, everybody and this COLD hotel VERY MUCH.
