Courtney Mains
Our recent stay was a huge disappointment which was especially disheartening given that it coincided with my 40th birthday.
Check-in was easy, and we were initially happy with the room we had booked using points. However, we were offered a paid upgrade to a larger room, and since it was my birthday, I agreed. Unfortunately, this decision resulted in immediate regret.
Upon arrival, we discovered the upgraded room was directly next to the elevators. The noise was extremely disruptive, leading to very little sleep. The room itself was also noticeably dusty and had a musty odor, which was unacceptable.
Most concerning, however, was the construction taking place directly outside our window. There were multiple men working on the roof immediately outside our room, able to look straight in. On more than one occasion, they interacted inappropriately with our children by staring in and “playing” with them through the window. While we attempted to tolerate this on the first day, it happened again the following day despite my request for a late checkout so I could rest due to the lack of sleep from the elevator noise. This situation made us feel uncomfortable and unsafe.
When I brought these issues to management, the response was extremely disappointing. I was offered 5,000 points as compensation and was told they would appear in my account immediately. As of now, they have not. The lack of follow-through only added to the frustration.
Additionally, the way guests using points are treated at your property is disrespectful. Points are earned through loyalty, time, and money, and should not result in diminished service. I am struggling to understand how this aligns with your brand’s stated values.
Finally, I must note that valet service was careless. Our personal belongings were left exposed and unattended, creating a serious security concern.
This stay fell far below expectations and significantly impacted what should have been a meaningful milestone celebration. I would appreciate acknowledgment of these concerns, confirmation regarding the promised points, and information on how this situation will be addressed.
Christiaan Kamstra
If you are looking for pure convenience at Disney, the Dolphin is hard to beat. The location is absolutely lovely—being able to walk or take a quick boat ride to Epcot and Hollywood Studios changed the whole trip for us. It made the park days so much less stressful not having to rely on buses for everything.
That said, the hotel does have some quirks. The rooms are functional, but definitely not the best I’ve stayed in; they feel a bit tired compared to other resorts in this price range. However, we didn't spend much time in the room given how close the parks were.
The biggest frustration was the service technology. Every time I called guest services or housekeeping, I was stuck dealing with an annoying AI directory/assistant rather than a human. It made simple requests much harder than they needed to be.
Overall: Stay here for the incredible access to the magic, but lower your expectations for the room interiors and phone service.
Diyaa Mo
An Exceptional Resort Experience with Disney Magic and Luxury Comfort
Walt Disney World Dolphin Resort offers a truly outstanding stay that perfectly blends Disney magic with upscale comfort and world-class service. From the moment you arrive, the resort’s iconic architecture, vibrant atmosphere, and beautiful surroundings make the experience feel special and memorable.
The rooms are spacious, modern, and impeccably clean, providing a relaxing retreat after a fun-filled day at the parks. The staff are professional, friendly, and incredibly attentive, always going above and beyond to ensure guests feel welcomed and well cared for.
One of the resort’s biggest highlights is its unbeatable location—close to EPCOT and Hollywood Studios, with convenient transportation to all Disney parks. The amenities are top-tier, including multiple pools, excellent dining options, fitness facilities, and beautifully maintained outdoor spaces.
Whether you’re visiting with family, as a couple, or for business, the Dolphin Resort delivers comfort, convenience, and a touch of luxury while keeping you immersed in the Disney experience.
🏨 A perfect balance of relaxation, elegance, and Disney magic.
Miranda Kump
AAA discount! Excellent price point! Rooms were quiet and the beds were extremely comfortable! I have severe scoliosis and normally have to request mattress toppers but I did not have to at the Dolphin! Disney deluxe amenities available to guests of Dolphin/Swan/Reserve which includes early park entry, deluxe after hours, reserving lightning lanes 7 days in advance. The location is phenomenal with boat access to two parks: Epcot and Hollywood Studios. You can also take the boat to Beach Club and Boardwalk. Really enjoyed the breakfast from Garden Grove (located next door at Swan) but do note to check their hours because they were not open every day. We did not enjoy Rosa Mexicana (located in Dolphin) breakfast buffet. We felt the quality and variety didn't match the price point. Blue Zoo (located in Dolphin) was one of our favorite meals of the week. The posh/chic vibe, the music, the drinks and food presentation, the decor was all fantastic! I do believe it may not be appropriate for small children, as the experience and atmosphere tended to be more adult driven.
Freddy Rivera
Disney’s Dolphin Resort is no doubt one of, if not, the best hotel in Orlando. The location, right near Epcot and Hollywood Studios, is incredible and is super convenient. The rooms are basic, but meet your needs perfectly. The balcony has a nice view and looks nice for a pretty small space. The pools and the fun activities add on to the quality of the resort. One of my favorites are the swan boats you could paddle on their lake. I would say the souvenirs and pool items are pretty expensive, but the other fun things that come with the resort make up for it. The staff and workers are super respectful and are willing to help everyone. The restaurants are exquisite! The resort is most definitely worth the prices and is a must go to.
My Booking
