Chloe Rideout
We had an awesome midweek stay with family at the Dolphin! We booked two nights so we could take our little one to Epcot and meet all the Disney Princesses. We wanted to be close to the theme park so we could get early entry and come back to the room for naptime, and wanted to take advantage of Bonvoy status. The location is perfect. I love the post-modern architecture of the hotels- so fun and kitschy with classy interiors. We visited three different restaurants there and had yummy meals, all with fast service (ideal for toddlers). The king room we booked is your standard 4 star hotel chain room that had a little bit of wear and tear if you looked closely, but had nice toiletries provided and a comfy bed and I appreciated that the bathroom had a real door (with a lock on it!) We could see the Magic Kingdom fireworks from our bed at night which was a nice touch. Housekeeping service was great. The resort pools were beautiful. The temperature only got up to the 60s during our stay but the hot sun meant we could still splash around for a bit the last morning, and had the baby pool area to ourselves. We would absolutely stay here again the next time we come to Disney with our kid.
Marissa Gale
Long story short, we had many small issues during our stay that wouldn’t really have been problems, then a big issue that was poorly managed/largely ignored by the hotel managers left us regretting our choice to stay here.
In the middle of our stay in the evening, something started leaking from the ceiling in one of the bathrooms. We called to inform the front desk of the issue, and about 50 minutes later a maintenance technician came to investigate. I believe his name was Bryan. He was very kind and said that he couldn’t identify the source of the leak, and that it would have to wait until morning to be investigated further. About 30 minutes later we got a call from the hotel manager Mr. Mohammed to discuss. He offered to move us to different rooms, but because we were in the “grande suite” there wouldn’t be a comparable room available. We wanted to try and avoid moving rooms that evening because we had our 1 and 2 year old who were already asleep. We had 2 other bathrooms available so it wasn’t the end of the world. We decided with Mr Mohammed that we he would provide an additional room nearby for our aunt who was sleeping near the leak and using that bathroom, and they would investigate further in the morning. I provided our cell phone numbers so we could be reached while we were at the parks the next day as soon as they knew what the issue was, and if we would need to move rooms so we could adjust plans accordingly. As we sat and listened to the leak which seemed to change in volume of water, and frequency, I developed a theory that it was a wastewater leak, so we were eager to have a confirmed diagnosis by hotel staff.
24 hours later, we return from a busy day at the park wondering what was found by hotel maintenance staff during the day. We returned to the room and it appeared that nothing had been done. Our aunts key for her new room was no longer working(of the 6 keys we were given for our 3 rooms, they hardly worked the whole time we were there) so she went down to the desk, where she was hassled and accused of trying to get into someone else’s room. Finally they called to verify with us that she could get into the room, during the call we requested an update on the unidentified fluid leak. We were told that Mr. Mohammed would call us back with an update. He called later to inform us that the hotel engineering had not entered the room because there was do not disturb signs on our doors. This was not true, and merely an excuse. We never once used the do not disturb signs our whole trip. So instead of calling us or otherwise communicating at all, they sat around and let an active leak in their hotel continue all day? They sent the nice maintenance man back to take another look, he tells us that the leak appears to have stopped on its own, but remained unidentified. Since the hotel neglected to take this matter seriously, we were left with our own assumptions, this was a sewer leak as far as we know.
Mr. Mohammed called again to discuss, we told him how disappointed we were overall, and then the poor management of this leak and lack of follow up by the hotel really was a terrible experience.
Diyaa Mo
An Exceptional Resort Experience with Disney Magic and Luxury Comfort
Walt Disney World Dolphin Resort offers a truly outstanding stay that perfectly blends Disney magic with upscale comfort and world-class service. From the moment you arrive, the resort’s iconic architecture, vibrant atmosphere, and beautiful surroundings make the experience feel special and memorable.
The rooms are spacious, modern, and impeccably clean, providing a relaxing retreat after a fun-filled day at the parks. The staff are professional, friendly, and incredibly attentive, always going above and beyond to ensure guests feel welcomed and well cared for.
One of the resort’s biggest highlights is its unbeatable location—close to EPCOT and Hollywood Studios, with convenient transportation to all Disney parks. The amenities are top-tier, including multiple pools, excellent dining options, fitness facilities, and beautifully maintained outdoor spaces.
Whether you’re visiting with family, as a couple, or for business, the Dolphin Resort delivers comfort, convenience, and a touch of luxury while keeping you immersed in the Disney experience.
🏨 A perfect balance of relaxation, elegance, and Disney magic.
MG MG
This hotel is deceptive through its own comments, photos, and reviews. The hotel rooms have an extremely strong smell of mold. Everything is very old and unclean.
There is a connecting door to the neighboring room, which makes it extremely noisy and very uncomfortable. However, the worst part is the terrible smell, the high noise level, and the overall old and dirty condition of the rooms.
The staff seem to be aware of these issues but actively ignore them — presumably because they are completely overwhelmed.
We will definitely never stay at this hotel again. The hotel management should be ashamed!
The value for money is very poor.
Courtney Mains
Our recent stay was a huge disappointment which was especially disheartening given that it coincided with my 40th birthday.
Check-in was easy, and we were initially happy with the room we had booked using points. However, we were offered a paid upgrade to a larger room, and since it was my birthday, I agreed. Unfortunately, this decision resulted in immediate regret.
Upon arrival, we discovered the upgraded room was directly next to the elevators. The noise was extremely disruptive, leading to very little sleep. The room itself was also noticeably dusty and had a musty odor, which was unacceptable.
Most concerning, however, was the construction taking place directly outside our window. There were multiple men working on the roof immediately outside our room, able to look straight in. On more than one occasion, they interacted inappropriately with our children by staring in and “playing” with them through the window. While we attempted to tolerate this on the first day, it happened again the following day despite my request for a late checkout so I could rest due to the lack of sleep from the elevator noise. This situation made us feel uncomfortable and unsafe.
When I brought these issues to management, the response was extremely disappointing. I was offered 5,000 points as compensation and was told they would appear in my account immediately. As of now, they have not. The lack of follow-through only added to the frustration.
Additionally, the way guests using points are treated at your property is disrespectful. Points are earned through loyalty, time, and money, and should not result in diminished service. I am struggling to understand how this aligns with your brand’s stated values.
Finally, I must note that valet service was careless. Our personal belongings were left exposed and unattended, creating a serious security concern.
This stay fell far below expectations and significantly impacted what should have been a meaningful milestone celebration. I would appreciate acknowledgment of these concerns, confirmation regarding the promised points, and information on how this situation will be addressed.
My Booking
