Charles Lucero
This is one of the best hotels I’ve stayed at. They were extremely accommodating for us. Their text service is extremely helpful when you need a quick question answered. The shuttles were also considerably useful when being transported to Disney.
The views from our room were wonderful and I would absolutely come here again if I ever found myself in this otherwise forsaken city.
Thanks for a great stay!
jen Donato
Our stay at Wyndham Grand Orlando Resort Bonnet Creek was absolutely exceptional from start to finish. The property is stunning, beautifully maintained, and perfectly located near the parks — but what truly made our experience unforgettable was the outstanding service.
We were celebrating my birthday, and the team made it feel so special from the moment we arrived. A very special thank you to LATRICHE and BRIDGET at the front desk. They welcomed us with genuine warmth, professionalism, and such positive energy. They went above and beyond to make sure everything about our stay was perfect and that my birthday celebration felt truly memorable.
Their kindness, attention to detail, and willingness to help made us feel valued and genuinely cared for. It’s rare to experience hospitality that feels this sincere. Because of Latriche and Bridget, my birthday trip wasn’t just a vacation — it became a beautiful memory we will always cherish.
We cannot wait to return. Highly recommend this beautiful resort and its incredible team!
C
Shout out to Bebe! She provided exceptional customer service. Now I will say this hotel definitely needs to updated. I had a few issues with my stay, however Bebe apologized greatly and made it right the best she could, and that doesn’t go unnoticed. She acknowledged my concerns and sincerely made my experience better. People who care about their customers and go the extra mile deserve to be recognized, hence this is the one reason I am giving a 5 star reveiw. I strongly hope this hotel considers upgrading the rooms for the near future. Keep up the great work Bebe. Thank you!
Lori Yost
I wanted to recognize the manager and customer service staff for reservation department for the exceptional customer service they provided. From the very beginning, they were incredibly professional, accommodating, and genuinely kind.
It’s rare to come across someone who goes out of their way to make guests feel valued before they even arrive. Their communication, attention to detail, and willingness to help truly stood out and made a lasting impression on me.
Based on my experience so far, I can already tell this hotel takes great care of its guests, and the manager I belive his name is Jeff? is a huge part of that. Thank you again for making the experience such a positive one — it is sincerely appreciated.
Cristian S
Great resort with one major area for improvement
The Wyndham Resort in Orlando is, overall, a very good option. The rooms are spacious, well maintained, and comfortable, with a bed that allows for a great night’s rest. The staff and overall service are good and meet expectations.
One of the resort’s biggest strengths is the property itself: it’s large, with a great pool, beautiful surroundings, and solid, well-kept buildings. The grounds are clearly cared for and designed to be enjoyed.
The major downside — and honestly a disappointing one — is the Starbucks café inside the hotel. The product quality is very poor, the service is bad, and the experience is far below the standard of the rest of the resort. It feels completely out of place and drags down what is otherwise a very positive stay.
With a coffee option that matches the quality of the resort, this would easily be a 5-star experience.
