exsthree
We stayed at the Palace from 11/13-11/17. Our rooms were clean and had everything we needed. We asked for more blankets, because we are blanket people, and they were delivered to our room within 5 minutes. The buses to Disney theme parks were clean and the drivers were very nice and always on time. The pool area was beautiful and easy to access. The Shades restaurant had generous portions and the food was delicious. Everyone was so nice and the hotel and grounds were beautiful. I will definitely stay here again in the future!!!
Paula Boyar
Here’s the good first - service was excellent. Issues were resolved quickly. Restaurant was good too.
Here’ s the negative - thus hotel needs a refresh. The bathroom had moldy areas by the shower, There was garbage on the balcony in the spot between the tiles and the glass enclosure. Never cleaned.
It is very tacky and intrusive having guys approaching us at the pool offering “free” points as long as you agree to book a future stay at a Hilton property in Orlando for a discounted rate. Be aware of the fine print. We have no intention of ever staying off site at WDW again. For us, this was just a stop on our way north, Self parking has no designated walkway. It’s really just “find your own way.” I was also surprised there were not any lifeguards at the pool offering, since there are always lots of children. This is , after all, a Disney Resort area hotel.
Actually, we’re quite disappointed in this Hilton property. You should take a page out of Disney’s playbook - don’t ever approach guests at your property with these bogus offers since they’re only meant to lead to you agreeing to buy a timeshare with Hilton. Disney never does that.
Sam Yoo
**Overall:**
Disappointing stay – would rate ~1/5 for cleanliness and maintenance.
**Check-in / Room Condition:**
• Room not properly cleaned on arrival.
• Bed had visible red stains on the sheets.
• Pillowcase had strong body-odor smell.
• Housekeeping initially just handed me clean sheets to change the bed myself.
• Front desk later had the bed remade and gave a $50 room credit.
**Cleanliness / Maintenance:**
• Ceiling fan covered in heavy dust.
• When turned on, we were showered with dust from the fan.
• Overall room condition felt neglected, not what you’d expect from a Hilton.
**Noise Issues:**
• Very poor sound insulation.
• Neighboring room door slams so hard the walls shake whenever it opens/closes.
• Difficult to rest or sleep because of constant door noise.
**Food & Beverage / Marketplace:**
• First-floor marketplace extremely slow service.
• Guests (including us) waited 20+ minutes just for drinks.
• My iced vanilla latte was served without vanilla.
**Bottom Line:**
• Staff tried to make amends with a room credit, but
•Cleanliness, maintenance, and noise level felt far below Hilton standards and not worth the price.
Kizzy McBride
I had a great stay here! We arrived really late around 3 AMand the valet team immediately stood out for their friendliness and professionalism. Even at that hour, they were welcoming, quick to help with our luggage, and made check-in feel smooth and easy. The hotel itself was very clean and comfortable, with great amenities that made our stay even better. You can tell the staff really take pride in keeping everything well maintained. Overall, an excellent experience from start to finish. I’d definitely stay here again! 10/10!
Alyssa Baas
We stayed at this hotel over the weekend and we had a terrible experience. First of all, the beds were not very comfortable. The rooms were not the nicest nor the biggest, they were also very loud! Our room had a big infestation! We’ve been fighting them with our infants formula. We ordered food that was expensive and mediocre at best, put it in the fridge as an after park snack. It was frozen; there’s no microwave. We were told we’d have an Epcot fireworks view, didn’t see any fireworks. We had a Walmart pick up order, asked bell services to bring it up. They said in about 20 minutes. 3 hours later, they never showed up with our order and some of our food had spoiled. The shuttle bus system is an ABSOLUTE JOKE. If you’re planning to park hop, it’s pretty much a nightmare as you have to reserve a spot on the bus, but it only lets you reserve departure from the hotel not from the parks. We park hopped and were almost left stranded at the parks if it hadn’t been for a nice couple who said we were with them to get on the shuttle back (we have an infant so Uber or Lyft weren’t options). Plus, if you book here, you can’t use the Minnie van service because it’s not a Disney property. I feel completely mislead by the advertising of this property and I would advise anyone with littles to just make life easy on yourself and book a Disney hotel. This place is terrible!
My Booking
