Rafael Palma
We stayed 7 nights from June 25 to July 2nd. Our experience on a single room suite was excellent. With lots of space and amenities our stay was quite confortable and pleasant. Location was very convenient for us while visiting Sea World, Disney and Universal parks. Service was exceptionally good, even at late hours at night. Thank you Jessica, Ashley, Monae, Guido, both Davids from NY and Cuba, Derek, Jaimie, Tianna and Dayana for making our experience so memorable, all HGV team was great. Keep up the good work! We will definitely consider this hotel for upcoming family Vacations purposes.
Stephanie Bowler
From the moment I arrived to the unfortunate day I had to part I was so impressed with this Hilton location! I’m an honors member and Hilton has always been very accommodating and thoughtful when I book with them, but WOW this location!! First and foremost I have to say the staff is so nice and eager to help your stay be as comfortable and enjoyable as possible! Irene is a concierge and the front desk and I was able to check in and out with her, an amazing person! So nice! So helpful! I arrived early and she was so awesome helping me comfortably wait until I could check in and set me up in a room asap, last day she helped push my check out back because of travel logistics. I would come back just to see Irene!! The property and campus itself is stunning. The multiple pools, the pier on the pond, the rooms and aesthetics… I will be returning specifically here if I ever come back to Orlando. Thank you so much Hilton, you made my Florida trip that much more memorable. Highly recommend!!!
KamJ
Enjoyed my stay. Check in and out were a breeze. Staff from the gate and beyond were friendly. Had a renovated suite in building 9 and it was nicely done. But the plumbing needs to be addressed. Toilet ran most of the day and the shower drain clogs almost as soon as the water is turned on. And smells of sulfur, not sure if that's an Orlando thing or an actual issue. All balconies are screened in, but doors need to be better fitted, needless to say many lizard roomies. Multiple pools but didn't get to visit as the weather turned quite a bit and they'd send out text alert. Drug store on the corner and SeaWorld walking distance. Great stay and all the comforts of home if you end up with a suite for your presentation.
J Seward
I was really hoping to love this place. The room was very spacious and the location was great. It's gated so it feels safe. However, the cleaning and services were lacking. In a week long stay we only had housekeeping once. I had to beg to have someone come over and clean out the shower that had a giant dead roach in it. I was told that I could've had housekeeping come earlier if I had requested earlier in the morning. However, we had been out at the parks all day and had just got back around 6pm. So it wasn't terribly late. There was always staff zooming through the parking lots on golf carts "looking" busy. But I never saw any cleaning getting done in my building. I had shavings left on my counter in the bathroom and my son found a toy car in the living room from a previous guest. If you check in during the rush hour, don't expect to get a rundown of the property, you just have to figure it out on your own, like we did. You get a text with a link about activities but the calendar was a mess to read.
Renee G.
It is an awesome resort! Room service response timely to your request. The staff is friendly and eager to please. The rooms are very clean and the building grounds are clean.
There are two swimming pools available. Each pool has a jacuzzi. One pool has a bar and a restaurant. As a suggestion, it would be nice to have the opportunity to also purchase beverages at the other pool.
My Booking
