KJ C.
We love HGV and this property has great ammentities and location to theme parks, etc. We had a 3 bed/3 bath, with kitchen, living room, washer/dryer, and 2 balconies. It was great, it was bigger than our house!. Sadly, we hated the beds and the couch, as both were very hard and uncomfortable. We thought the desk, market, and pool staff were great. We also appreciated the valet staff as they assist you by golfcart around the property if needed. They had a convenient listing of all activities available on different days, and good discounts for lots of surrounding restaurants and shopping. If you didnt feel like going out, the resort's Coral Reef pool bar and grill was great too. The Reef Salad was so yummy! They had burgers, chicken, pizza, and stuff like that too, something for everyone. They made some pretty yummy cocktails too! The poolside trivia was fun too! They are only maybe 5 minutes from SeaWorld and Aquatica, 10 minutes from Universal, and abiut 15-20 minutes from Disney stuff. We recommend! 👍👍
LDH
Overall I did like this place. There's plenty to like about it. The rooms are clean, friendly staff and the grounds are wonderful. If you're planning trips to Sea World then its tough to beat. The issues are that during our 1 week stay, the people in the adjacent room would smoke which would inevitably bleed into our room. Yes, I know these are supposed to be non smoking but to the best of my knowledge, I dont think anything was done about it and it was bad enough to where we had to switch rooms. The next day we walked by the old room and the first thing that came to mind was being in a Cheach and Chong movie. So now we have another room ,however, the new room does not have the view we just had to give up. In addition to that, the grounds crew were painting and power washing right at the new location. So that eliminated being able to sit out on the patio with our coffee in the am. Then for the 3rd issue, the pool is supposed to be heated. Well it was for a few days but during the final day we were there, it was not. At least one of the 3 wasn't. You would think they would figure it out since nobody was in that particular pool.
Anyway, we did have some issues, as noted, but it really is a nice place aside from that and overall, if I was planning a Sea World based trip again, I would stay here again.
Susan Thomson
For Orlando, this is one of the nicer places. The room was mostly clean, the carpet had stuff on it but cleaner may have tracked in. The staff were friendly but worked very slow. Asked for early check in (2 hrs) and that didn't happen. Put in a corner on 1st floor by parking lot. Came with a scooter so maybe they thought that would be accommodating because no elevator needed. Family fun by the pool in the evenings.
Ben 10 Productions
I have visited Orlando 5 times and I have stayed here every single time. Their customer service is outstanding. They have us text them whatever we need and they're always so polite. The rooms are fantastic, spacious and cozy. Every time I come to Orlando, I will never stay anywhere else. They always treat me well and their service is outstanding. They have on call housekeeping so whatever you need, just text them and they'll get it done swiftly. The property has 2 pools that are beautiful. The view at the pool sites are amazing and its just a wonderful vacation. Whatever you come here for, please book suite rooms with them. You won't regret it. Everyone at the front desk deserve a raise-- every time I arrive early, they always keep my luggage stored, and at times, they get us in our rooms early due to having some available. Its just amazing.
Hunter Tostige
The hotel looks nice at first, but the stay had several frustrating issues. The shower doesn’t have a door or curtain, so water splashes all over the bathroom floor every time you use it. You find yourself directing the shower head into the wall and you have minimal space to shower to reduce the amount of water getting on the ground. You end up having to dry the entire floor with a towel after every shower, which means constantly asking housekeeping for extra towels each day. Bathroom also had previous guests hair all on the ground upon arrival. Hot water takes around 15 minutes to reach the shower, which is pretty inconvenient. The bedroom fan barely moves any air, so the room gets stuffy. If you stay here, you will run into these same exact problems.
On top of that, the TV casting feature (Netflix, YouTube, etc.) is almost impossible to use — it rarely connects properly. The worst part was the constant construction noise outside our room. It was loud and nonstop, and they could’ve easily placed us in a quieter building since it seemed like we were the only ones affected. Wish I would've snapped a picture of the cranes that were operating right outside our room but if you visit the property now, you'll see them at building 2.
Overall, the experience didn’t match the price or the hotel’s presentation. I normally stay at Marriott hotels and rarely ever have any issues — it will take a lot of convincing for me to stay at a Hilton property again.
My Booking
