Marisa Romas
We just checked in today and have had a wonderful experience so far. The bellman was incredibly helpful—he assisted us with our luggage and groceries and brought everything right into our room. After a long day of traveling, the pool was exactly what we needed. It was very refreshing, with plenty of available seating, warm pools, and an ample supply of towels.
The king suite is beautiful—very spacious and perfect for families. We especially love the balcony.
The only issue we’ve encountered (and it’s a significant one for us because it affects our sleep) is that the air conditioning does not go below 72 degrees. For us northerners, that feels quite warm indoors, especially at night. We typically keep our home around 68 while relaxing and even cooler for sleeping. There is a ceiling fan in the bedroom, which helps, but it can only do so much when the air itself is warm. We’re hoping we’ll be able to adjust since we’re here for a full week.
Carolyn Beebout
The only thing I did not like about this place was where they con you into trying to become a member and then they screwed you over when you tried to book a four day three night reservation thing and they screwed me over at their marketplace down the road but otherwise Great food great drinks, great atmosphere. Everything was awesome. Couldn’t ask for a better place as a matter fact, I know three people already that have booked it there and they said they loved it too except when they try to call you to become a member o “ Timeshare” because we spent $250 on a four day three night location and they never give it to us so yeah, just be careful with that but the rest of it that was an awesome place. I’m not kidding. Even the music was good. I still have pictures. I still have videos it was that great
KJ C.
We love HGV and this property has great ammentities and location to theme parks, etc. We had a 3 bed/3 bath, with kitchen, living room, washer/dryer, and 2 balconies. It was great, it was bigger than our house!. Sadly, we hated the beds and the couch, as both were very hard and uncomfortable. We thought the desk, market, and pool staff were great. We also appreciated the valet staff as they assist you by golfcart around the property if needed. They had a convenient listing of all activities available on different days, and good discounts for lots of surrounding restaurants and shopping. If you didnt feel like going out, the resort's Coral Reef pool bar and grill was great too. The Reef Salad was so yummy! They had burgers, chicken, pizza, and stuff like that too, something for everyone. They made some pretty yummy cocktails too! The poolside trivia was fun too! They are only maybe 5 minutes from SeaWorld and Aquatica, 10 minutes from Universal, and abiut 15-20 minutes from Disney stuff. We recommend! 👍👍
Chris Waters
I love that this property has solid security. The staff was very friendly and helpful. The bar by the pool had great bartenders and quality cocktails. The pool area had lots of games and hot tubs. The room was clean and comfortable. Anyone who is leaving a bad review is looking for the Four Seasons or Ritz.
A A
I want to start by acknowledging that the front desk and operational staff at this resort have been absolutely wonderful. They have been kind, helpful, and professional every time we interacted with them. My concerns are strictly about the service at the pool bar, which has been consistently disappointing.
On multiple occasions, both my husband and I as well as my mother and I were completely ignored while standing or sitting at the bar. At the pool bar, two of the bartenders, Robert and Evan, along with a server named Gaston, walked past us repeatedly, never greeted us, never acknowledged our presence, and made no effort to serve or even speak to us.
One of the most concerning moments was when my husband and I sat at the bar for 30 full minutes without so much as a hello. During that time, even children who approached the bar were acknowledged before we ever were. After being completely overlooked, I finally asked Evan, who appeared to be the bar manager, if he did not see us and whether he was indeed the manager. He looked at me and simply said, “Oh, I’m so sorry,” but made no real effort to address or correct what had already happened.
What makes this even more troubling is that this was not an isolated situation. It happened more than once. As African Americans, we could not ignore the fact that we were consistently overlooked while other guests received prompt and attentive service. No guest should ever feel invisible or dismissed, yet that is exactly how we were made to feel at the pool bar.
While the rest of the resort staff has been exceptional, the service at the pool bar left a lasting negative impression. I truly hope management takes this feedback seriously and addresses these issues so no other guests have to experience this kind of disregard.
My Booking
