Roy Amerine
Stayed here for seven nights with the family for a Disney World trip. There’s nothing bad I could say about this hotel. I stay in the IHG family all the time and this location hit all the marks. Comfortable bed, check. Great service, check. Amazing pool for my toddler with a walk-in beach type area, check the resort fee also covered shuttle service to any of the parks that was very convenient. Food wasn’t bad at all either. We did not choose to have the breakfast but we ate some late evening type dinners from the bar area. Did I mention we love the pool for my daughter? Very nice place to stay and I would say that one specific employee named Ariea did fabulous
Missy Cook
We stayed in this Hotel for 8 days. The room was clean and the cleaning staff were very pleasant. The free cookies and lemonade every afternoon was greatly appreciated after the hot June Days. We enjoyed our time in the pool. However, when it was crowded there was no staff to enforce the safety rules like no diving or running. The bus service to Disney was provided by Fabulous Buses. The process to make a bus reservation for morning transportation was easy. The morning bus drivers were all pleasant and professional. Return buses ran once an hour, which leads to my only complaint. I wish they were a little more frequent.
rob thomas
Very nice extremely clean hotel. The staff is exceptional. Special shout out to Maria. She made me and my team welcomed, She gave us the five star treatment every day. She made the trip that much better. The food was great. The location was walking distance of Walt Disney Springs, which made it a great location to explore the area from. We will definitely be back.
Portabella M
Great location!!! Close to Disney and all the special parks as well as nightlife at Disney springs it’s great!!!
Most importantly these employees are aiming to please every aspect and it’s much much appreciated specially with a toddler. The front desk was amazing the moment I stepped in and Sebastian at the parking booth was so kind and personable. Made you feel you belonged. Awesome pool area, clean clean clean rooms which is refreshed daily. If you are on the 4th or 5th floor of the wing you can see fireworks from here which is a special addition.
Natalie at the bar was the sweetest also!!!
Michael Henshaw
Great location near Disney Springs. Hourly busses to the parks and consistent return times make traveling to the parks simple, and it’s walking distance to Disney Springs.
The pool is great, the hotel has pool toys available and there’s ping pong& cornhole and it was always clean. We got back late from fireworks and I was up at 2am on the balcony with a cold drink and spent an hour watching the guys methodically cleaning the pool deck and pool, can’t stress the level of detail watching people checking every square inch of the place and making sure it was clean and safe. I went to bed before they were done.
Service was always great - front desk staff are always polite, no issues getting help, extra towels, anything.
The biggest surprise was the restaurant & bar. Scott in the bar is amazing, always cheerful with the kids, adults, anyone. The kids eat free with an adult making it the best value food anywhere, and it’s good food, surprisingly really good food! You have to try an omelette in the morning, they’re phenomenal, and there’s real Mickey Waffles!
Rooms - my parents came over to see the grandkids and they were staying at Animal Kingdom Lodge and said our bedrooms were nicer than what they had. I would say the shower could use a bit more pressure, but that’s the only thing I can say to try and balance out what is a glowing review. The showers always had shampoo, shower gel, etc and no problem getting extra towels.
It’s not a Disney Hotel, when you get the bus to MK you’re at the TTC and have to monorail over, and you don’t get perks like early entry like you would with a Disney Hotel. However, for the location on Disney property, for the price point, the customer service and the value for money, this hotel has knocked others off our list of places we check for 1st. We will definitely be back!
