Rob williams
Rooms are a nice size and well kept and clean. The staff is very friendly and knowledgeable. On arrival you are given 2 drink tickets that allow you to get drinks at the bar which was a nice plus. The hotel is a great deal for people going to Disney world. It's about 15 min walk to the Disney springs' shuttle area so you can easily get to any park or resort. They also have there own free shuttle company that takes you to the parks on the hour. Overall we will be staying here again next Disney work trip
Matt S
This was such an awesome and much more affordable alternative to staying on Disney property. Walking distance to Disney Springs and they do have freecharter buses to the parks you have to book a day ahead of time (theyre a little chaotic at pickup from the parks). Also gave us a free drink at the bar upon check in. The breakfast is an added cost so we opted for just getting the coffee and snacks from the grab and go in the lobby. Staff was incredibly friendly and extended our stay at the lowest cost when we had to add a day due to our flight being delayed. Lastly, there was a room for us to keep our luggage locked away after checking out so we could squeeze in another park day, which was extremely helpful! Highly recommend and would come back!
Matt Ramsey
My family stayed here over New Year’s and had an excellent experience!
The hotel is a bit older but kept up well. The pool was heated and we enjoyed it one evening, although other days were too chilly outside. We especially liked the zero-entry part for our toddler. My kids liked the ping pong and other games. We didn’t try the small arcade.
The service was very friendly, from the bell service to the front desk to the bar and breakfast staff, everyone was kind, helpful, and welcoming. They honored my Diamon status with free breakfast vouchers, and of course the kids ate free at breakfast and at the small bar/restaurant. The dinner menu was small but it was good enough for an easy night in after our Disney Springs day.
We walked to Disney Springs multiple times, a very easy 10 minute stroll with a raised walkway across the road.
We didn’t try the park shuttle service, but we did enjoy the early theme park entry amenity at multiple parks during our stay at this Disney good neighbor hotel.
For the price and convenience, this hotel was excellent. We will definitely consider it again the next time we visit Walt Disney World!
Jenny C
Overall we had a decent stay. It is very close to Disney springs. Service inconsistence. They put ballons in my room for my birthday which was really nice. Upon check in I wasnt told of the typical things such as time of checkout, complimentary drinks, pool hours, how the shuttle works, etc. Each person is spoke to was nice though. I feel like part of a hotels job is to anticipate what a guest may need to know so if you dont know what to ask about, you won't have the information. My biggest complaint was the noise. I booked a room with a balcony on purpose. I looked nice and relaxing in the photos. I purposely did not book on overlooking the pool bc I thought it may be noisy, well my room ended up over looking the highway. Even with the door shut it was very loud. I sleep light so I didnt get a great night's rest even on the 14th floor. Id call the hotel in advance to ensure you do not have room overlooking the highway if u are light sleeper.
lori carter
The Customer Service is great. The bed is comfortable. Those are my only high points. I'm a loyal Holliday Inn patron and a Disney fanatic. My mother in law retired from Holliday Inn, I trust them and frequently choose them. Their standards are normally high and the beds are comfortable. Not only is this not up to Disney standards, it's below typical Holiday Inn standards. The bathroom was not clean and there were bugs in the sink. Odd little bugs. The restaurant only served breakfast and the "park transportation" is a failure. We couldn't use it because they wanted to pick us up at 7am and 7pm from the park. Useless. It's a 20 minute walk to the Bus station at Disney Springs and that was ok because the weather was nice and we like to walk, but you need to know this. Again, the customer service staff was awesome. I won't choose this hotel again. Especially not for Disney. And my confidence in both Holiday Inn and Disney Is shaken.
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