Starlynne Gornail
⭐️⭐️⭐️ (Three stars — and I’m being generous because it’s the holidays.)
I’ll start with areas that need improvement, especially given the expectations for Gold members.
The photo of the phone and view is a good indicator of how outdated some Hilton services feel. Guests are given vouchers for water—please stop dehydrating your guests and provide complimentary water bottles, like most other Hilton properties.
The concierge response time was extremely slow. I also forgot my toothbrush and wanted to order room service, but I was told I couldn’t do this by phone and had to go downstairs, which was inconvenient.
Valet parking is overpriced. I walked to a nearby hotel and paid 50% less.
The continental breakfast at Covington Restaurant was not worth the price.
Now for the positives:
✔️ Excellent location—especially for older adults. The group I was with loved being able to walk to Disney Springs.
✔️ The hot tub is amazing and nice touch with champagne
✔️ Carolina from Guest experience Services and the Market Shop is phenomenal—the blue panda ice cream was yummy.
✔️Jean at front desk, the staff are wonderful, they, the people are 5 star!
I’ve stayed at many Hilton locations, which is why this experience stood out in contrast. As someone who works in customer experience and digital health, I’d actually welcome the opportunity to support Hilton as a contractor to help modernize and improve the guest experience. Feel free to reach out if you’d like additional feedback or guidance.
D Please
Hotel commensurate with price. Staff was good. Bell services , front desk, and housekeeping all responsive, effective and polite. Orlando is full of hotels and frankly unless you are staying at a Disney resort or a 5 star (JW, Loews, Waldorf, Ritz) property they are basically all the same. See my summarized good and bad points of this spot .
Good:
* location, walking or short ride (3 minutes) to Disney Springs
*Rooms are clean....no sketch black mold, mustyness, weird stains on sheets, etc
*staff pretty good. Not Ritz quality but eager to help, responsive and capabale...not dream makers but solid
* property has a gift shop, restaurant, bar, pool , Disney flair and basic features
* prices are cheap if doing a quick Disney trip
Bad:
* hotel dated. Rusty water pouring from outside fountain and weather-stained exterior speak for themselves. Shock -factor of ugliness when pulling in....again -you get what you pay for
* Rooms small. Stayed with family of 4 and made it 3 nights. Could not have endured more than that
* Shuttle to Disney parks absolutely sucks. It stops at other hilton properties and requires reservations to get on and picked up. Old smelly legionaires filled-busses Better off doing UBers or shuttles to Disney properties to use their transportation.
* Bell service sloppy, not a resort experience. I.e. you pull up and have to beg/find someone to unload your car . Don't expect a "grand" entry.
*rooms old , stale carpeting, loud bathroom fans
* no Netflix or digital movie experience. Hotel has dated DVD rentals still with about 2-4 kids movies for a Disney hotel!
Adriana Cordova
Our check-in experience with Jean was flawless and set a fantastic first impression. Jean was not only efficient but also took the time to personally ensure we had everything we needed. They provided excellent recommendations for local bars and even helped us arrange transportation. What stood out the most was their remarkable patience and attentiveness when we had questions later on. Jean’s dedication to guest satisfaction is outstanding. Thank you for making our stay so comfortable and easy!
Kevin Collopy
The staff at Hilton Lake Buena Vista truly care about our experience. Everyone made a point to ask if we were completely satisfied or needed anything more. They have far exceeded any expectations. We had some door issues and Carlos and Miguel were outstanding working to resolve the issue while keeping the kids entertained/engaged.
Pasquale Fortunato
Although my stay was short, it was absolutely fantastic. Every team member I interacted with was extremely kind and helpful. I would like to especially highlight Bridget at the front desk. From the moment I arrived, she went above and beyond, taking the time to explain all aspects of the property. The rooms were absolutely immaculate. An amazing stay!
My Booking
