Austin Barton
Highly recommended, everything is absolutely amazing during my stay. And they know how to take care of their diamond members! They upgraded my stay when I asked to a beautiful room that accommodated me and my family. The shuttle to the parks is so convenient. Rooms are clean and house keeping has kept up amazingly every day with our commodities. Staff is extremely helpful and nice. I am speechless when it comes to how amazing this stay has been, me and my family couldn't be more happy and comfortable. They give you all these little coupons too. Also my family loves the pools!
Stephanie Shockley
We had such a wonderful stay! From the moment we arrived, every staff member made us feel welcome and valued. Everyone has been so friendly and regularly checks in to make sure we have everything we need, which really made us feel cared for.
A special thank you to our housekeeper, Jennifer! She has been absolutely amazing. Our room has been spotless every day, and coming back to thoughtful towel creations (like the beautiful heart and swan!) always made us smile. It’s the little touches that make a stay memorable, and Jennifer truly went above and beyond.
The hotel itself is exceptionally clean and very well maintained. I was impressed to regularly see team members walking the property, picking up even the smallest pieces of trash, checking on guests, and making sure everything looked perfect. It’s clear that management takes great pride in maintaining a high standard.
We couldn’t have asked for a better experience and would highly recommend this hotel to anyone looking for excellent service, cleanliness, and a staff that genuinely cares about their guests. We can’t wait to come back!
William Edwards
Great stay due to great service, there were issues with the stay but they were no fault of any kind towards Hilton or their staff. Just sometimes things happen. Huge shout out to Alexis, definitely a valued member of the staff there and exceeded every expectation every time we needed him on our stay. We also had the opportunity to meet most if not all of the staff at the front desk area. We were always greeted promptly and with a smile all the way from the manager to the rep staff. Any questions or changes were addressed immediately and effectively. The rooms themselves could use an update which is the only downside of our entire stay however I would repeat the visit at this location purely due to the amount of customer service and hospitably that was shown. I don't normally leave reviews for anyone however I felt like I needed to make an exception this time due to Alexis coming in like the superhero of Hilton
Ed batis
I have to start by saying this us to be a happening place. The reason for me saying this is due to our recent stay. The hotel need s major freshen up!! Paint is out dated, you can see mildew drip running down some areas! Pool needs major help, loosen tiles multiple areas. Also mildew all over the edges of the pool! You also can NOT leave any personal belongings unattended, there is major squirrel problems where they will literally come to and jump in your personal belongings searching for food. It looks like some people may be feeding them because they are pretty bold. The toilet in our room had broken bolts or something because it had alot of movement when seated on or used. Nevertheless customer is great.
Geeta Iyer
I am reviewing the Hilton Lake Buena Vista and managers Emmanuel Ortiz and Noah Hanke. I was a guest at a conference in their hotel. I received a voucher for parking discount. Upon exiting the lot, the parking attendant incorrectly charged my card without the discount. He told me I had to go to the front desk to fix the error. When I went to the front desk, I spoke with Mr. Ortiz. He was extremely rude, told me that it was my mistake that caused this incorrect charge, and that they would not be able to fix it until the following business day at the earliest. The following day, I called the number provided three separate times before receiving an answering line. I then waited on hold for 30 minutes without a response. I went in person to the hotel, where Noah Hanke gave me an email to contact, and told me there was no more assistance he could offer. It took two more phone calls to reach a person in the finance department. This person, Bonnie, reported she also could not offer any help with the incorrect charge. No matter who I call or speak with regarding Hilton, no one is able to help me with this incorrect charge. It is inappropriate for a business as large as them to be operating like this in Orlando. Both managers I spoke with offered minimal assistance, and no apologies. I will never stay at a Hilton or go to any events at their property again.
