Adriana Cordova
Our check-in experience with Jean was flawless and set a fantastic first impression. Jean was not only efficient but also took the time to personally ensure we had everything we needed. They provided excellent recommendations for local bars and even helped us arrange transportation. What stood out the most was their remarkable patience and attentiveness when we had questions later on. Jean’s dedication to guest satisfaction is outstanding. Thank you for making our stay so comfortable and easy!
erniehead
Even as a Diamond Member, I was pleasantly surprised by the exceptional care and quality of my check-in with Jean in November 2025. Jean took the time to answer my questions and he was able to accommodate my needs so quickly and effectively, I was impressed. Not only did Jean represent everything I come back to Hilton for, he is a valuable asset. I look forward to seeing him again at my next reservation because I know I will be in great hands........ AS for the rest of the hotel: it's not exactly "modern" in its exterior (it's vintage 1970s) but the rooms are clean and modernized enough.The skywalk to Disney Springs is a wonderful bonus. The hotel is HUGE, and you may feel lost, as I did a few times, but the staff, when not dealing with drunken conventioneers, provide guidance.
Cathy Napoli
We came to celebrate our 35th anniversary! Danicha at the front desk was so nice and welcoming and very helpful too. We even reminisced about some history of the hotel. She’s very nice and welcoming! The front desk manager, Deacon, is very personable also. We had breakfast all 3 mornings at Covington Mill and asked for the same server, Kayla. She has such a great smile and was also very friendly, does her job well. This has been a great experience for us and one we needed after a rough year!
Sam Bates
We really enjoyed our stay here, the service at the Covington mill was awesome, the buffet was great, we had Rachid as a server and he was exceptional! He remembered details from our trip across the days of our stay, was very attentive, and super gregarious the whole time, great experience! Highly recommend. The DVDnow service is also really cool. Good proximity to Disney springs - although we primarily did universal
J M
As a diamond member, I'm use to great Hilton Hotels all over the world, but I would have to say, this one is a favorite. The breakfast buffet is amazing.
The greek yogurt, parfait, with fresh pineapple, coconut,and strawberries topped with a brownie was excellent.
We really enjoyed the presidential suite upgrade ended up staying 2 extra nights. One pool was a little chilly, but be sure to try out the other ones. They are all different temperatures. I enjoyed the 2 hot tubs, so if one was a little crowded, you could go to the other one.
Thank you for the free water coupons that really helped on the hot days.
We've stayed at this hotel before, but we never used the amenities. We almost didn't stay here because it only got a 3.5 star review. I would give it a 6 star if I had a chance.
There's a walk path that cuts you over to Disney Springs behind the hotel.
Thank you for the amazing time. Great service and very clean hotel. We had absolutely the best time.
We will definitely be back!
Thanks for serving Mickey waffles.
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