Austin Barton
Highly recommended, everything is absolutely amazing during my stay. And they know how to take care of their diamond members! They upgraded my stay when I asked to a beautiful room that accommodated me and my family. The shuttle to the parks is so convenient. Rooms are clean and house keeping has kept up amazingly every day with our commodities. Staff is extremely helpful and nice. I am speechless when it comes to how amazing this stay has been, me and my family couldn't be more happy and comfortable. They give you all these little coupons too. Also my family loves the pools!
April Gibson
Stayed here for a Bullshooter Regional dart tournament recently and we were quite unhappy with the accommodations. Reserved a King Room, 4 weeks in advance to only be told that none were available at check in. Also, At check in, we requested housekeeping daily, but only received housekeeping on the day before check out. Had to call for towels daily, as we shower daily.
Then, once to the room after a long flight, we showered immediately, only to find that the provided toiletries were empty - no shampoo at all. Called for shampoo and it didn't show up for two days. The biggest disappointment was the bed; it was so firm and hard. We tossed and turned all night every night and woke up with sore hips and backs. Friends a few rooms down had the same complaints.
The good parts - the staff was very friendly, kind, and helpful. The grab and go cafe was a real treat, although very pricey, we enjoyed it very much and the options were abundant. We highly recommend their blueberry muffins, iced coffee, and turkey and cheese sandwich! The location was perfect and close to everything and as the hotel hosting the event, it was very convenient.
Overall 3/10, for a 4 star Hilton Hotel - very disappointed. Ratings need to be updated. This is not a luxury hotel.
Stephanie Shockley
We had such a wonderful stay! From the moment we arrived, every staff member made us feel welcome and valued. Everyone has been so friendly and regularly checks in to make sure we have everything we need, which really made us feel cared for.
A special thank you to our housekeeper, Jennifer! She has been absolutely amazing. Our room has been spotless every day, and coming back to thoughtful towel creations (like the beautiful heart and swan!) always made us smile. It’s the little touches that make a stay memorable, and Jennifer truly went above and beyond.
The hotel itself is exceptionally clean and very well maintained. I was impressed to regularly see team members walking the property, picking up even the smallest pieces of trash, checking on guests, and making sure everything looked perfect. It’s clear that management takes great pride in maintaining a high standard.
We couldn’t have asked for a better experience and would highly recommend this hotel to anyone looking for excellent service, cleanliness, and a staff that genuinely cares about their guests. We can’t wait to come back!
William Edwards
Great stay due to great service, there were issues with the stay but they were no fault of any kind towards Hilton or their staff. Just sometimes things happen. Huge shout out to Alexis, definitely a valued member of the staff there and exceeded every expectation every time we needed him on our stay. We also had the opportunity to meet most if not all of the staff at the front desk area. We were always greeted promptly and with a smile all the way from the manager to the rep staff. Any questions or changes were addressed immediately and effectively. The rooms themselves could use an update which is the only downside of our entire stay however I would repeat the visit at this location purely due to the amount of customer service and hospitably that was shown. I don't normally leave reviews for anyone however I felt like I needed to make an exception this time due to Alexis coming in like the superhero of Hilton
Zach McGovern
The staff was outstanding. They were very friendly, helpful, and made sure our stay was great. The rooms were clean, but a little dated. The pool was nice and clean.
We utilized the free resort shuttles to get to various Disney parks and they were very useful and always on time. Disney Springs is just a short walk from the hotel.
