Cathy O
I recently stayed at this hotel while attending a conference, and the service and accommodations were truly exceptional. Since I was attending only one week after surgery and using a wheelchair, I was especially grateful for the kindness and attention I received from the staff.
A special thank you to Bashir, the Banquet Captain, and Lourdes, one of the servers, who went above and beyond during lunch service to make sure I was comfortable and well taken care of. Their caring attitude, attentiveness, and willingness to assist made such a difference during my stay.
The level of hospitality I experienced exceeded my expectations, and it was clear that the staff genuinely cared about their guests. I highly recommend this hotel for both conferences and personal stays. Thank you again for such outstanding service!
Zach McGovern
The staff was outstanding. They were very friendly, helpful, and made sure our stay was great. The rooms were clean, but a little dated. The pool was nice and clean.
We utilized the free resort shuttles to get to various Disney parks and they were very useful and always on time. Disney Springs is just a short walk from the hotel.
Kristie Carr
I stayed one night as a wheelchair user, and while there were genuine highlights, the accessible room fell short of what I'd expect from a Hilton property.
Let's start with the positives. The location is fantastic — an easy walk to Disney Springs via a footbridge, with an elevator to get you there. The hotel provides a coupon booklet for Disney Springs, which is a nice perk. The on-site café is good for coffee, and the room had a lovely view. Staff were consistently friendly and quick to help. The room itself was clean, and the bed height was ideal for transferring from a wheelchair without being awkward for standing guests either.
In the bathroom, the grab bars were all solid and secure, the toilet flush was on the correct side for easy reach, the handheld showerhead was well-positioned for use from the bench, and the shower curtain had enough weight to stay in place — something that really matters when you don't want your wheelchair getting wet.
Unfortunately, the accessibility issues were hard to overlook. The accessible door does not open automatically from the outside when you scan your key card, and the automatic button on the inside doesn't work either. The door is heavy — I could not enter or exit independently. That alone means this room does not meet the standard of a truly accessible room. There is also a sizeable threshold lip at the room entrance that was a challenge for my electric wheelchair.
Other accessibility concerns: the tile just outside the bathroom is extremely slippery — even with socks on. The shower floor is slightly bubbled up, which could be a trip hazard for guests who shuffle or have difficulty lifting their feet. The bathroom mirror is too low to see your head when standing — not all guests who need a roll-in shower are unable to stand, and some travel with companions who can't bend. The elevators are slightly small; scooter users will need to enter at an angle — manageable, but worth knowing if you're not a confident driver.
Beyond accessibility, the bed was hard, pillows flat, and sheets rough — I woke up with shoulder, back, and neck pain. Soundproofing was poor; I could hear everything from the next room. There's no TV streaming capability, which feels outdated in 2026. The smoking area near the entrance triggered my asthma — it should be relocated away from doors and walking paths. The closet is inside the bathroom behind the door, so clothes pick up shower steam, and a large ironing board blocks it anyway.
I did not raise these issues with management during my stay — nothing was severe enough in the moment, and the staff were responsive when I asked for extra pillows and a blanket (which should have been in the room already). But without a meaningful renovation to the accessible rooms — ideally designed with input from disabled guests — I would not book here again, and I would not recommend this hotel to my disabled clients.
Hilton usually sets a good standard for accessibility. This property has some of the right instincts, but needs significant work to back them up.
Robert Fischer
I’m visiting Orlando and staying at the lake Buena Vista Disney Springs Hilton hotel. Had our first breakfast in the hotel and was especially impressed by the serve performed by our server Rachid. He explained fully our options for buffet or menu, and once we made our choices, he was quick, refilling our cups, taking our empty plates and asking us if we needed any other services. He is a fabulous representative of a type of staff person you want in your employment. Rashid. You can read Thank you so much yes thank you so much. You did a fantastic job I supposed to but some people some people who were supposed to don’t I know that too. I gotta send this yet.
Ethan Smith
Took nearly 4hrs after their 3pm check in to get our family our room. The food is expensive with a grilled cheese coming in at $11. The quality of the food is no where near the price point. A chicken quesadilla for 27 dollars. That was room service at least. The building itself looks older and worn down.
Loose tiles around the pool and hot tub. One of the hot tubs was so hot it literally hurt your skin within a second of entering the water. The air conditioning in the rooms is a joke.
It is very close to Disney springs. That's about the best thing I can say.
