Ken Schmidt
Good Hyatt with clean rooms and good amenities. We were there for a conference and it was easy to navigate the hotel and conference area. Everyone was super friendly and helpful. Conference food was above average and they always had the drink areas fully stocked and ready to go.
Rooms are nice and clean. Not a huge variety of food / restaurant options and the pricing for those, along with cocktails is quite high. Overall a good experience and nice vibe.
They have a specific rideshare pickup area which is down from the main doors a bit.
Cameron Smart
My wife and I decided to extend our honeymoon by one extra day, so we booked a one-night stay here. The hotel was beautiful and offered plenty of things to do. What we didn’t realize, however, was that a large pharmaceutical conference was being hosted during our stay, which made the hotel quite busy. Despite the crowd, all of the staff were excellent and went out of their way to make us feel welcome.
Todd Wallen in valet was an absolute all-star. From the moment we arrived, he greeted us with genuine enthusiasm and made us feel like valued guests. He was incredibly personable, easy to talk to, and even knew the area we were traveling from, which led to a great conversation. Todd helped us with directions, gave us a few local recommendations, and took the time to congratulate us on our honeymoon. It’s rare to come across someone who takes that much pride in their work and shows such authentic hospitality — he truly set the tone for a positive stay.
Our room was nice overall, though there were a few minor housekeeping issues, such as black spots at the bottom of the bathtub and a dirty exterior window. I also found it a bit unusual that there wasn’t a microwave in the room.
I booked through a third-party website, which didn’t include details about extra fees like the resort fee and parking fee. That wasn’t the hotel’s fault, but they were kind enough to remove the resort fee for me, which I really appreciated.
Overall, it was a good experience and a pleasant way to wrap up our honeymoon.
Psy-Ko Smiley
Beautiful hotel but my room had a mildew smell. Thought it was just mine until I went to my friend's room and hers smelled like that as well. We were both in tower two twelfth floor so maybe others are better. Other than that everything was great
melissa p
Location is great because it is in the lobby of the airport, however be prepared for upcharges and no breakfast for the rate of the room which is already ridiculously higher than other hotels(lol but you can add the option on for an additional fee which definitely defeats the point of included). Dated carpet (some holes) Hubs had a room reserved, get there but it's not ready but they have another one (same king bed) ready right now - for an additional $45. Seriously? There was hair and looked like paint chips or drippage in the tub.The hand soap and lotion smelled nice but the shampoo/conditioner/body wash smells awful even though it's supposedly the same brand/scent. I have never understood an odd number of towels in the bathroom for a couple - someone doesn't get a fresh towel for the morning shower. Baseboards looked atrocious, grey dried drip marks as if they were wiped with dirty water/dirty rag. Windows/door frame on the balcony look ok until you actually take a closer look and realize the jams/frames haven't been cleaned in ages. Not sure if the cleaning service persons ever actually learned to clean anything or just got lazy. 7115 was the room # and this was 11/22. May want to have someone check behind your cleaners. Pool is small and we didn't bother as they only had a handful of chairs (less than ten and all taken). Towels are inside before you go out to the pool but unless you know where to look you won't find them. Glad they had a water jug but the water tastes off. Could just be the brand. Did like the indoor plants.
Beverley Beason
The experience was amazing, the staff treats you so welcoming, respectful, and gracious. The hotel was, though filled was so clean and put together. I can't wait to book a room and spend more time there. My visit was short as I was just dropping my daughter off so she could attend her event. The pool looked so nice, they have it set up as though your in the virgin islands... loved it, and I know she loves it too. I would highly recommend this hotel to anyone.
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