Nicole Niwa
I can’t tell you how much we loved our stay. We stayed during the busy Thanksgiving week and they took such incredible care of us. The breakfast was great, the staff was so kind, fast and caring. They had huge rooms with a pull out that my daughter thought was comfortable and she always hates these beds. They kitchette was so handy and we had a big table for all the activities and snacks. Very glad we stayed here. The room was so clean and I’m picky. I loved this hotel and will stay again
Craig Conover
Rooms have been refreshed, looked very nice. The facilities were spotless. Comfortable bed, nice sized bathroom. I really liked that the on site laundry offered coinless/card payment. Modern and clean. The only reason I could not give five stars for the room, I had no hot water for a three day stay. Invigorating, but not what I wanted after a long day waking around Disney. The friendly front desk attendant, explained that they had been working on the issue earlier in the week but it only made it worse. No on site manager on weekends. Please address this problem, General Manager.
joewillgo
The staff and hospitality were excellent. Everyone was kind and welcoming throughout my stay.
However, I was very disappointed with the shuttle service. The hotel does not offer transportation to and from Disney Springs, and the park shuttles only ran once an hour and required advance reservations instead of simply boarding when ready.
What made this more frustrating is that my friends staying directly across the street at the Drury Plaza Hotel Orlando – Disney Springs Area, 2000 Hotel Plaza Blvd, Lake Buena Vista, FL 32830, had a much better setup. Their shuttles ran every 30 minutes, included service to and from Disney Springs, required no reservations, and even offered special late-night service for the Disney Very Merry Christmas event, running until 1 a.m.
Our hotel, the DoubleTree Suites by Hilton Orlando – Disney Springs Area, 2305 Hotel Plaza Blvd, Lake Buena Vista, FL 32830, did not provide any extended or special late-night shuttle hours for that event, so we had to order an Uber back after it ended.
The walking paths back to the hotel are very poorly lit at night, and the outdoor sprinklers turned on unexpectedly while I was walking back, soaking me in the cold. I took photos of this for reference and documentation to show how dark the pathways are and how the sprinklers activate without warning. By comparison, the Drury Plaza Hotel across the street has much better lighting along its pedestrian walkways and feels noticeably safer and more pedestrian-friendly late at night, while the DoubleTree paths are extremely dark and not well maintained for foot traffic.
On Monday, November 10, 2025, the hotel’s water service was shut off for routine maintenance between 12 p.m. and 3 p.m. This was very inconvenient, as I had to go across the street and use my friend’s bathroom at the Drury Plaza Hotel Orlando – Disney Springs Area.
The bathroom lighting was also very dim.
Housekeeping never replaced the body wash despite multiple requests through the Hilton app, so I had to go to the front desk myself late at night and wait about 15 minutes while the only staff member on duty was helping another group.
Overall, the staff and hospitality were wonderful, but the shuttle system, outdoor lighting, housekeeping responsiveness, and water maintenance planning need major improvement.
Hotel management, please reply to this Google review to follow up. I would appreciate direct contact through your response here.
Heidi Adia
Excellent stay (3N) at DoubleTree Suites. Staff were quick to respond to our requests and friendly. The water fountain is broken but they gave complimentary water during our stay.
Hotel lobby and room was clean and comfortable stay.
Easy 20 min walk to Disney springs and ~10-15 min Lyft ride to Disney parks, though they do have a shuttle service available.
Mark Whitesell
Hotel rooms are spacious, and clean, but that's where it stops. Pulled a muscle and was planning g to go down to the hot tub to get a good soak. It was closed. I inquired as to for how long, and no one e had any idea. Of course I could walk 20 min to the other Hilton property, but not likely with the pulled muscle. Limited food options, not much in the vicinity for food options. If you just want a place to lay your head, you may have better options. Ill be avoiding this again in the future.
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