Fernando Noriega
My family and I stayed at this Hotel just last week, from May 3rd to May 10th, and we are still talking about how wonderful our experience was.
From the moment we checked in, we received such a warm and personalized welcome that immediately made us feel comfortable and at home. The rooms were very clean, spacious, and extremely comfortable throughout our stay.
We also absolutely loved the breakfast offered at the hotel. The restaurant staff was always kind, friendly, and welcoming, and their excellent service truly made our mornings even more enjoyable.
This was actually our second time staying at this hotel, and without a doubt, we will return again in the future. Everything about our stay exceeded our expectations. We simply loved it.
Pat Enigan
This hotel is fantastic in every way. Beautiful clean rooms. Our check in was superb. It was made especially pleasant by the superb service we receive from Nomarie. She explained everything thoroughly. She could not have been more thorough. Her pleasant personality was exceptional. We were treated to gifts upon arrival. We have been traveling for more than 50 years and never had a better welcome / check in anywhere else. We have stayed at some of the finest hotels in New York City and the check-in service that we received from Nomarie was simply the best. It must be said that everyone that works here does an excellent job. I highly recommend this hotel.
Anastasia Reed
My family and I stayed for 3 days the hotel reservation agent failed to inform me of the incidentals that would be charged upon arriving so be prepared for that. I checked out and the next day I was still receiving charges I called and was told they had a new system in place and it had charges that were not processed lucky me. There is a restaurant right in the front lobby of the hotel literally in the check in area people were sitting at tables eating next to the elevator it’s not a comfortable environment. The hotel is listed as a resort there are no resort amenities at all just resort fees. Our room was loud and noisy from ongoing construction one day we had windows the next they were covered with plastic no one mentioned it. I was told when I booked the breakfast was complimentary when I arrived I found out it was $25 per person so be prepared for that. Parking is $35 a night with very few handicap spaces available so if you need accommodations as we did be prepared to suffer. Hotel staff was not friendly the first day we arrived this being our first time in Florida visiting with Hilton you just expect a better experience. The a/c is not positioned well so it blows directly on you at night it leaves you freezing, but turn it off you will melt. Bring your own pillows the ones provided offer zero neck support. The microwave in our room burned the cups I was told were microwaveable, it smelled like fire for the rest of the trip. I’m not chasing any response because Hilton is absolutely not going to do anything and I mean nothing about any complaints you have just leaving this to inform anyone who may be reading reviews prepare yourself for overcharges, outrageous prices, and mediocre customer service.
Valerie Awad
Orlando locals and Hilton members, we stayed here while attending the Bananaball games at ESPN. One of the more established hotels on the Boulevard, I was blown away at how clean, modern and well kept this hotel was. The rooms were large and updated.
They have a market with groceries and sundries and my favorite, enjoy coffee in the morning, either freshly brewed or from this awesome machine that made great cappuccino-for $5! The hotel has a bar open till midnight and a breakfast buffet; we had no time to eat, but I walked in and the food looked great. They also have a nice pool area and pool bar.
I really have to give kudos to the staff who always had a smile, but to Roy the front valet, I have to give extra kudos. He was so generous when we were getting ready to leave; there were no carts and we had quite a few packages and he offered to come up and help us bring them down. He is a huge asset to this hotel, and everyone I saw him connect with he was always smiling. We will definitely consider this hotel again instead of on-site Disney properties for staycations in the future!
C.K. Villarouel
I wish I could say that this is going to be a good review, but it's not. I expected more from a supposed four star hotel chain. While the rooms were adequate and comfortable, the rest of the hotel however, is in need of some serious attention! I will say that the staff is extremely courteous, and the amenities like the gym and the pool are great but the interior of the hotel like the ceilings needs to be addressed. I know it seems like I'm being picky, but you can see for yourself.
