Andy Bradley
Date of stay - June 2026
2 Adults and 1 child
Great hotel, clean, rooms made up every single day and towels changed daily also.
Service second to none.
The hotel has a policy of quiet hours after 10pm which was good too know as sound can travel from adjoining rooms and at one point I thought I might of needed to engage with the staff to intervene which they strictly enforce, but thankfully, the overly loud room next door left.
Not sure why the cheap toilet paper as we just ended up using twice as much, small thing really.
The pool is very shallow, never getting any deeper than roughly 3ft, so swimming is difficult, but as relief from the hot humid environment is 1st class. Brace yourself for a hefty bar bill if drinking at the pool or the bar in there hotel, very much in keeping with big city prices.
The cafe is good for some things such as pizza, but for a good breakfast IHop is a five minute walk away which is almost impossible to finish for less money, the breakfast in the hotel is meger at best.
The free shuttle buses to the parks are great, Andy the early access to the parks is worth it's weight in gold.
Getting around - if you're staying local, Ubers are cheap, efficient, friendly and plentiful. If you're planning get out further afield, hire a car for those days, but for us, there was no point as we had free shuttle buses.
Eating out from this location - we found Icon Park a really good option which is a 5 dollar Uber away where there are a good range of restaurants for all tastes.
All in all though, 4.5 stars from me, would definitely stay here again.
silvana hutchison
We wanted to stay close to Universal Studios and chose this hotel because of its convenient location and the one-bedroom suite option. As a family of five, we found the suite comfortable and spacious enough for all of us.
We were only there for a short stay, but the kids spent most of their time enjoying the pool. The lifeguards were outstanding—professional, attentive, and even conducting training sessions while we were there. It gave us peace of mind knowing they were actively watching over the children.
For the adults, the pool area was relaxing, and the bar offered a great variety of cocktails. My favorite feature was the full-service Starbucks on the property. Being able to enjoy my morning coffee without leaving the hotel was a wonderful bonus. Overall, we had a very enjoyable stay and would definitely consider staying here again.
Alicia Browning
Our room was a 2-room suite with three beds. This room has ample space for 6 people. The only downside is just one bathroom, but that's par. We love the kitchen space and the table and chairs in the room. The staff are friendly and helpful. Check in was a breeze, but checking in via mobile speeds up the process. The shuttle busses from the hotel to the parks is a bonus and they run frequent enough to all the parks to save you from the headache of driving and parking. The pool areas are nice and towels are provided if you don't have your own. We love the Universal resorts!!!
Sarah Maltese
Attention Celiac/ Gluten Free friends! This place was amazing with handling my allergy. There was so many food options and they took all the precautions. Everyone was knowledgeable about how to properly prepare my food. The resort was beautiful and well kept! Highly recommend!
Rebecca Gaston
We had an issue checking in that was completely my fault. Carlos, Isabel and Jonathan were WONDERFUL and helped us get checked in. Already outstanding customer service, right from the beginning. The hotel is beautiful, clean, and looks updated. We are staying in a two-bedroom suite, and it’s spacious and comfortable for our large family. The buses seem to be moving quickly and efficiently. Will definitely return!
