Megan Dodson
This place deserves zero stars. The photos online must be from when the hotel first opened, because what we experienced looked nothing like them. Honestly, a basic motel would have been a better option.
The lobby is the only nice area of the property. As soon as you step off the elevator, the hallway is dark and smells old and musty. When you enter the room, you’re immediately hit with a strong odor that smells like dirty diapers.
I called the front desk and asked to switch rooms, which they did. Unfortunately, the second room was somehow even worse than the first. When we walked in, there was a broken can of cleaning spray sitting right in front of the door, and the room smelled like it hadn’t been aired out in months.
This was supposed to be my daughter’s birthday weekend, and she actually cried because she wanted to leave. Just walking into the rooms made you feel like you needed to get out immediately and take a shower.
Before dismissing this review, please take a look at the photos I’ve attached. For the price they charge, this hotel seriously needs to address cleanliness and maintenance.
Angela
We had a 3 bedroom. The room was clean when we arrived. The carpet was stained, the couch and chair in living room were worn out and sagged the kitchen table was glass and all scratched and the chairs were worn and ripped. Came with 2 bathrooms with shower and tub but you could not take a bath because you ran out of hot water with only about 6 inches of water in it. Came with a washer and drier Which was great but it took putting the clothe through the dryer 3 times to dry. The hall way on our floor was not vacuumed or cleaned in the ten days we were there. On a positive note the grandkids loved the pool. The staff was friendly and it’s a good location. They have a nice area in the back where the pirate pool is, it would by nice if they put some seating out there it would be a nice place to sit and enjoy coffee.
Monse Br
It was a family trip, and honestly, everything was fine. We had three different rooms, each family, until the second day when things started getting moved around. Nothing was ever missing, but things were always in different places, and when we returned to the hotel, the fans and lights would be on or off. Bathroom items and other things in the bedrooms would be in different places. But other than that, everything was very comfortable and lovely.
Michele Dalton
We went the week after Christmas, booked the 4 bed, 4 bath and I loved it! I'll agree the living room furniture definitely needs updated but it was so big and spacious for 9 of us. The balcony ran the entire length of our room and we could see the fireworks from it.
AR G
I am extremely disappointed with our stay at Lake Buena Vista Resort. The condition of the unit was far below acceptable standards. The room was dated, poorly maintained, and not properly cleaned upon arrival. This was especially concerning while traveling with young children. Several issues were apparent immediately, indicating a lack of basic upkeep and quality control.
Customer service was equally disappointing. When concerns were raised, staff were unresponsive and dismissive, offering no meaningful resolution. For a property that markets itself as family-friendly, the lack of care and accountability was unacceptable.
The resort is heavily misrepresented online. Amenities did not match what is advertised, and the overall experience did not justify the cost of the stay. Had the property been accurately described, we would not have booked.
Because this stay did not meet basic hospitality standards, I have escalated this matter through Hotels.com and expect management to address this promptly. I would not recommend this resort to families and will not return.
My Booking
