Grace Darrie
We had a really disappointing experience during our stay at this hotel in Costa Adeje, mainly due to the attitude and lack of help from reception staff, poor housekeeping, and the complete lack of action from management.
On the second night (a Sunday), our room was not cleaned, which we understood. However, we had no clean towels at all to shower with. When we went to reception to ask for towels, we were told we had to pay for pool towels, even though towels are a basic necessity. We were then told there were none available and were advised to reuse our dirty, wet towels, which was completely unacceptable.
The following morning, our room still was not properly cleaned. Only the bin was emptied and a few towels were left. Throughout our stay, our beds were only made twice, and on multiple days we were not provided with clean towels, meaning we had to go to reception just to be able to shower.
We also had ongoing issues with our key card, which constantly stopped working. We were repeatedly told not to keep it near our phones, but even when we didn’t, the card still failed every time we returned to the room. On one occasion, we were locked out with no shoes on and called reception to ask if someone could bring a key. The response was rude, and the staff member told us we had to go to reception ourselves and then hung up while we were still speaking. The room door itself was also broken, which only added to these issues.
One morning, a cleaner entered our room while we were sleeping, started shouting at us, and said she was not going to clean the room because it was messy, waking us up. This was extremely unprofessional. We were later told we should have used the “do not disturb” sign; however, we were never given one at the start of our stay. The cleaner later threw it on the floor to show us. Even without the sign displayed, basic respect and professionalism should still apply when guests are clearly asleep.
We raised all of these issues with the manager and reception staff during our stay, but nothing was done to resolve them. After returning home, I also emailed the hotel to formally complain and have received no reply at all, which further shows the lack of care for guests and their concerns.
Overall, the lack of basic amenities, repeated key issues, rude staff, poor housekeeping, and the complete lack of response or action from management completely ruined our stay. I would not recommend this hotel based on our experience.
Although I would like to add the staff at the pool bar were lovely and had great food and drinks!
Dizzie Doodle
I genuinely really enjoyed my stay at this hotel and would happily return.
The hotel itself is beautiful, well laid out, and has a very welcoming atmosphere. The apartments are spotless, clean, and fully equipped with everything you need, making the stay very comfortable. A special mention has to go to the cleaning staff, who work tirelessly every day to keep the place immaculate — their hard work really shows.
The staff are absolutely fantastic and are what truly make this hotel special. From reception to the pool bar, everyone was friendly, helpful, and approachable. The pool bar is great, with a lovely atmosphere and attentive service.
To be fair, I did have one uncomfortable night involving a group of teenagers, which was upsetting and very very embarrassing at the time. However, I genuinely believe this could easily be avoided in the future by grouping school or teen groups in one area, or by having supervision positioned along each row. This is meant purely as constructive feedback, as it shouldn’t take away from an otherwise excellent hotel.
If I could offer one small improvement suggestion, it would be to consider running a shuttle service up and down the hill, even just morning, afternoon, and evening. I would happily pay extra for this service, as taxis can add up over the course of a stay.
Overall, I really, really liked this hotel. The staff make it what it is, and they deserve huge credit. A lovely place to stay, and I would recommend it without hesitation.
Ely Nh
The cleanliness of the room was very poor. The floors were full of dust, and under the sofa I found an old, sticky lollipop, which clearly shows that the area is not cleaned properly or swept at all.
The furniture is old and damaged, and the walls and ceiling were covered with dead insects. I really do not understand why they were not even removed with a broom.
The kitchen utensils are also very limited and not sufficient.
The only positive aspects were the parking, the swimming pool and the beautiful view we had from the balcony.
In conclusion, the dirt in the room and the very worn furniture completely ruined our impression of this hotel. The price is much higher than what is actually offered.
Chris Rafferty (ChrisandAdel)
Really enjoyed the hotel with a very spacious 1 bed apartment which had amazing views over to Las Americas, Costa Adeje and Del Duque area. Nice heated pool and sundeck areas, gaming room, pool bar and cafeteria which was reasonably priced. Friendly helpful staff, onsite Superdino shop plus Gymnasium, hairdressers and a fight club. 30 minute walk downhill to Costa Adeje but a brutal walk back up the very steep hill. Just a shame there is no local bars or restaurants nearby.
Laura Manek
The reception staff are no help ! Cleaners don’t clean room or leave any towels and the cleaner came in when we were all sleeping and started shouting at us!! The room key cards are never working so we had to walk up and down to get keys every single time we went out ! The staff then told us that we have to pay for towels which is insane as this is a hotel , all the staff scream when u complain, the fridge is very noisy and our vent doesn’t work , the balcony door and the windows can’t shut so we were scared leaving our stuff behind but the bar staff are nice and helpful!
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