Dorinda Walsh
Wonderful magical place nested at the top of a hill with stunning mountain views.
Everything is so convenient. There is a restaurant, cafe, adult only bar, mini market selling fresh bread, milk, sun cream etc
There’s a kids club with lovely friendly team who encouraged my son to join in when he was nervous.
There’s also a fitness center and a laundry room.
It is very peaceful and quiet. I’m a light sleeper but it was silent at night time.
The staff are all lovely (special mention to Nancy in Zacherys restaurant who is wonderful).
Front desk staff are also lovely and welcoming.
They play music but not too loudly, Fleetwood Mac, Depeche Mode, Coldplay etc
It’s a 15 minute walk to the beach and a steep walk back but I did it with a 4 year old! It’s good exercise :)
Comfortable bed, great shower pressure and beach towels are provided. There are rubbish bins around the place I found very handy.
I’ve already booked to return!
Highly recommended!
Catriona
Hiya! We stayed here last week and had a really good experience. The two gentlemen on reception were really friendly and helpful, Pablo gave us a very good Indian recommendation! It was a lovely experience. Happy hour in the two bars was great! Place was really clean and pool areas were nice and spacious. It is up a hill so that was the only downside but I was aware of that when booking and reception will book you a taxi no problem. The height did give a great view from our room! No hesitation in recommending!
Marjolein De jongh
I LOVED my stay at this hotel in Tenerife! Really, I have zero complaints. It was perfect in my opinion. The hotel is situated on a mountain so you’ll have beautiful views over the ocean and mountains. The balconies are spacious, the atmosphere is warm and welcoming and because the hotel is terraced, it gives a real holiday/outdoor feel and not a clinical hotel feel at all. Every one of the staff is very friendly and helpful. I also loved the separate bedroom and living room with sofa. It was just lovely and definitely want to come back!
Bes El
Unfortunately our experience was completely tarnished by a distressing incident and, more importantly, by the unprofessional handling of the situation by the management.
At check-out, we accidentally left a pair of almost brand-new AirPods in our room. We realized the mistake a few hours later and immediately checked the 'Find My' app on our iPhone. The GPS signal confirmed, without a doubt, that the AirPods were still located inside the resort. Reassured by this, we returned the following morning to retrieve them.
To our shock, the staff informed us that 'nothing had been found.' At that exact moment, the AirPods appeared as disconnected on the app, meaning they could no longer be tracked.
What truly disappointed us was not just the loss of the item, but the appalling attitude of the staff. When we pointed out that the GPS had located them in the building just the day before, we were met with a very rude and dismissive response. We were told it was 'our problem' and that there was nothing they could do.
It is deeply concerning that a resort of this caliber lacks basic honesty in its lost-and-found procedures and, above all, treats its guests with such arrogance. To be met with such rudeness after a clear security/theft issue is unacceptable.
We will certainly not be returning and cannot recommend this establishment.
Sam Bright
We have stayed here for 2 weeks, for the last 2 years and have booked again for this summer woth our 2 teenage daughters.
The hotel is clean and slightly dated.
We have had 2 apartments on different levels, each time with a great sea view to the front and a mountain/hill view to the side. First time the apartment was almost on ground floor and 2nd time was level 6.
Both apartments were 2 bedroom apartments with en-suite.
The apartments come with air conditioning in the living room/kitchen area and in each bedroom, fully equipped kitchens- large fridge freezer, pots, pans, dinner sets etc.
The first apartment had a dishwasher, second one didn't (we was disappointed with this). The oven only comes with one tray, when cooking for a family this made it quite difficult. They need to add at least one shelf.
There is sweeping brush, mop amd bucket and pegs either in a storage cupboard in the kitchen or on the balcony.
You are provided with a tea towel, sponge, cloth and washing up liquid. These are changed when they clean the clean the rooms which is once a week for 2 week stays. Towel changes happen, however we can't remember, they do tell you at check in or there's a notice on the reception desk.
The balconies were massive- 4 sunloungers, table and 6 chairs, and umbrella and still plenty of room to move around. There is an arier attached to the wall that pulls out.
The restaurant- evening food was delicious and the staff were friendly and welcoming.
We did not have breakfast.
The cafe- is next door to the restaurant, was also served delicious food and drinks. The toasties are amazing.
Location- the hotel is up a hill, however we hired a car. There was plenty of taxis coming and going for those that had booked them.
The car park is average sized and we always found space. We did usually park on the road behind as this was closer to apartment.
The pool- we were given pool towels at reception when checking- there maybe a deposit but we can't remember.
The first time we visited, we struggled to get sun loungers at any time of day. Before 8am there were towels on every sun lounger and nobody to be seen. Some towels would still be there 2pm and no one had been to them.
The 2nd time seemed better, we had to wait until a certain time (we think it was 9.30ish) you can't even put a bag on a lounger until that time. Once you are sat, the pool attendant comes round checks room number and name, how many loungers you need and puts a tag on them. If you have left your loungers for an amount of time the pool attendant will remove your belonging and put them to one side. This is a great system and seems to work. We never struggled. Towards the end of our holiday, there were people stood waiting next to the lounger at 7.30am! This information should be explained at check in.
Sunsets are amazing from this hotel!
Every member of staff we met were friendly and welcoming.
Overall this hotel is great and can see us visiting for a few more years.
This summer we have booked 2 1 bedroom apartments and we are hoping for a higher floor this time 🤞
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