Karen Bryce
Had a lovely holiday due to the very friendly and welcoming staff. Betty and Lottie were just fabulous 👌 both brilliant at their jobs...thank you,...you both made our holiday.
A mention to Sebastian, I believe he is just new, very pleasant boy as were all the other staff members. Infact the most friendliest staff I've ever encountered.
Our room was basic, small, but clean. Lots of steps, not ideal for the less mobile.
Great day/night time activities/entertainment.
I found the food, lovely and good variety, although more fruit would be nice.
Pool area good atmosphere, small area, but always a sunbed available.
My only complaint is the public toilets, they don't lock and we're always dirty with no toilet rolls and not many of them. This needs sorted to better the place.
Thank you from Karen, Grant and Annielise
Amy
I came here for 10 nights all inclusive with my boyfriend and had a great time. Lottie and betty who done the entertainment were brilliant! Many activities to do at the pool during the day and entertainment at night. All the staff were very friendly and welcoming. The food was a buffet style breakfast, lunch and dinner and you can also get snacks throughout the day. The location is great and many shops, restaurants and bars nearby. I would definitely come back 😊
Al Mac
Great location and genuinely friendly staff — unfortunately, some of my fellow Brits appeared to believe they had booked an all-inclusive holiday with diplomatic immunity and a temporary exemption from basic manners.
The biggest disappointment was that the staff didn’t seem empowered to deal with rude and entitled behaviour from certain British guests. The pool, in particular, occasionally resembled a parent-free aquatic experiment: children left unsupervised, deliberately jumping into the pool around other guests, while their parents watched, laughed and apparently decided that parenting was also taking a holiday.
Even when other guests were clearly being disturbed, staff seemed reluctant — perhaps even intimidated — to intervene. That’s unfair on the staff and on everyone else who has paid good money to relax, rather than participate in someone else’s family production of Brits Abroad: Poolside Chaos Edition.
The funniest part? I strongly suspect some of these people wouldn’t dream of behaving like this at their local leisure centre back in Britain. Apparently, once the boarding pass is scanned, basic British manners are permitted to remain behind at Departures.
Lovely location and friendly staff, but management seriously needs to empower its team to deal confidently and consistently with disruptive guests — British or otherwise.
After all, everyone is entitled to enjoy their holiday. Being on holiday doesn’t mean you’re entitled to behave however you like.
Natalie Vorozheieva
Our stay at Checkin Bungalows Atlantida in Los Cristianos was quite disappointing overall.
The hotel looks much better in the photos than in reality. The pictures online are bright and modern, but the hotel itself feels very tired and outdated and definitely needs cosmetic renovation.
When we arrived, we were first given a room that looked nothing like the advertised photos. The receptionist initially refused to move us, saying the hotel was fully booked, although it clearly did not seem that way. Eventually, because we were travelling with a one-year-old child, we were moved to a more suitable room.
The room was not filthy, but housekeeping was very superficial. There were hairs on the floor, a dirty toilet and cobwebs in the corners. The terrace also looked neglected. I was also surprised that there was no proper soap dispenser, no tea or coffee facilities, and no minibar at all, even in a 3-star hotel.
On the positive side, the food was actually good and varied, and the three swimming pools were nice.
Overall, the hotel is not terrible, but the online photos and advertising are quite misleading and create much higher expectations than the reality.
Georgina Jenkins
When we arrived at the hotel there were dead and alive cockroaches in our room. I went down to reception and asked to move room to which I was told all the rooms are the same and there was no guarantee. However, the hotel did provide us with a cleaner room. We then went for breakfast of which the food was stone cold, it was the same at dinner as well. In the morning I then woke up feeling very unwell and had symptoms of food poisoning from the food at the restaurant. During our stay at this hotel the maid did not come in once so I had to ask reception for clean sheets, they didn’t even fit them for us like they do in other hotels I’ve stayed at. I was happy to fit the sheets don’t get me wrong but just seemed like the staff didn’t care and didn’t want to be bothered. There were no toilets but the pool and the ones outside reception weren’t clean so we couldn’t go swimming on our last day as we had no where to change. The only good part about staying at this hotel was the location as it’s close to the beach and had some very nice restaurants down there where we ended up eating although I had paid for half board there was no way I was eating at the hotel again.
