Andréa Paradella
I stayed at this hotel for 3 nights and, unfortunately, it was a very disappointing experience. The room had a strong musty smell, and the bathroom was so small it was nearly impossible to shower and dry off comfortably. I had paid for one of the most expensive rooms with a sea view, but instead my view was blocked by the rooftop of the bar below and a massive statue sitting on it.
I reported these issues to reception, but nothing was done. The air conditioning was extremely old and, even at full power, couldn’t cool the room properly.
Since my stay was short, I decided not to make a scene, but I barely used the room or the hotel except to sleep because of how uncomfortable and disappointing it was. I know this is a 3-star hotel, but paying for one of the top rooms, I expected a much better experience. Sadly, I wouldn’t return.
At the end of the day, you realize you are really paying for the location which is, to be fair, excellent. Everything you might need is within walking distance, from restaurants and shops to the beach. The area is great, but the hotel itself does not live up to the price charged for its premium rooms.
oliwia kotwa
We came here as a family of 4 in 2 rooms (room 317 and 315) and were so pleased with our experience! Before arrival I had read some of the reviews on here and was expecting the worst, however, the service here at the reception, the restaurant and the cleaners are impeccable. Super friendly, helpful and always greet us through passing. Our room was cleaned and we were provided with fresh towels every day!
The location couldn’t be better, right on the beach with loads of shops, restaurants and bars not even a minute walk out of the hotel! We only had breakfast included in our stay, but it was amazing! Food was alternated day by day and there was tons of variety for all, even my sister who is extremely picky enjoyed her breakfast everyday! This is my second time in Can Picafort and it was extremely enjoyable because of the hotel.
The rooms are fairly decent size, for 2 people it is perfect. Comes with a mini fridge which was lovely, a hairdryer in the bathroom, a safe etc. The balcony is slightly small and ours looks out onto the sea but is facing the other balconies from the rooms opposite us (which can be a bit uncomfortable for some but honestly didn’t really bother us as we were high up).
My only complaints - WiFi is available however it is almost non existent, some days it would work for a few minutes to half an hour and others it wouldn’t work at all. Every night or through the day after the beach/pool we would have to sit out on the balcony just to reach family or check our bank, but although it was annoying we made it work and prepared through the day by downloading movies/shows to watch once we were in bed. The TV is only equipped with Spanish or German channels, which for us made it unusable, but again we didn’t need to use it as we downloaded movies onto our phones. The shower is a bit small and slightly awkward to use as water gets everywhere onto the floor as the shower curtain is the only thing covering the shower, more like a wet room, but again it was fine! The pool is also not in the hotel, it is about a 2 min walk down an alleyway, however this didn’t bother us at all! The sunbeds were extremely comfy, toilets were clean, the pool was clean and quite big so it was still enjoyable nevertheless but that is something to bear in mind.
Overall, our stay was amazing and we don’t really have any complaints, just small nit-picks. Would definitely stay here again!
Khilola Yakel
We recently stayed at this hotel. The biggest advantage is definitely the location — the beach is just a few steps away, which helped us enjoy our vacation overall despite some serious issues.
There were a few positive moments: the reception kindly gave us beach umbrellas free of charge, which was really helpful and saved us from having to buy one. Also, when our child accidentally locked themselves in the bathroom, hotel staff responded very quickly and helped open the door — we really appreciated that.
Unfortunately, there were several negative experiences that left a lasting impression. The hotel itself is quite old, our room was small, with a bad view, and we found hairs on the shower walls upon arrival — not a good start.
One evening during dinner, a female staff member (possibly a manager) began yelling at a waiter in the middle of the restaurant, in front of all the guests. It went on for quite a while, creating an extremely uncomfortable atmosphere. The waiter — who had been kind and attentive — ended up walking out in his apron. Our child was frightened by the shouting. It was completely unprofessional and inappropriate.
Later during our stay, around 9 PM, the fire alarm suddenly went off. Our child had already fallen asleep, woke up crying, and was very scared. The alarm kept ringing for a while. We packed passports and valuables just in case. My husband called reception, but they didn’t know what was happening either. It was very stressful.
And finally — the most alarming part: our child found a small, sharp piece of plastic inside their ice cream (likely from the packaging). This could have been very dangerous. (Photo attached.)
We did our best to enjoy the beach and make the most of our time, but overall, the hotel did not meet expectations and we left with mixed feelings.
Angel LP
Very good , wifi is sadly not usable all day sometimes you can watch 5 min on low.
Food is niece but too sweet and mostly not a full menu.
Pool is boring, you need pay for locker(no refund).
The view is great if you have ocean view and if not you are very close, recommended.
AC could be cleaned, smells a bit and is a bit loud. Channel on tv could be more.
Card to enter building mostly dont work.
Workout room is 👍
Location is more for families
Would visit again but bad wifi a minus star and the rest combined a minus star.
Veroni
Me and my daughter were here for 4 nights not too long ago. Thanks to Andrei in the reception, we got a nice room with a great sea view. He was very helpful and a kind young man; the staff were friendly in general. The bathroom is a bit small and old, and the door doesn't open fully, which is a little bit of a problem. The food is fine. We enjoyed the holiday overall.
My Booking
