Marce
We were a bit worried after seeing some reviews on trip advisor but still booked anyway and it was worth it for the money we had paid.
The checking in was very easy, we got a lovely balcony room with stunning views on the second floor. The check out was very easy and the staff did speak English.
We had no issues with the air-con, we had it on everytime we was in the room.
The breakfast was good, and the dinner, there were different options each day we were there (4 days). You have to buy your own drinks at dinner time.
The hotel is on the sea front, stunning views of the water and the beach chairs and umbrellas you could pay for and use everyday, there was loads of bars and other food places so close nearby along the strip and it is a very good location. (On the 6th photo the hotel is right there at the back).
Only issue we did have was the bathroom as it was so easy to flood it as the shower curtain didn’t keep the water inside very well.
The cleaners were lovely, we didn’t want the room cleaning but as we were leaving we were asked if we wanted towels changing.
We really enjoyed it and was worth the money we paid for, we didn’t use the pool but I believe it was in the hotel the reception is in.
oliwia kotwa
We came here as a family of 4 in 2 rooms (room 317 and 315) and were so pleased with our experience! Before arrival I had read some of the reviews on here and was expecting the worst, however, the service here at the reception, the restaurant and the cleaners are impeccable. Super friendly, helpful and always greet us through passing. Our room was cleaned and we were provided with fresh towels every day!
The location couldn’t be better, right on the beach with loads of shops, restaurants and bars not even a minute walk out of the hotel! We only had breakfast included in our stay, but it was amazing! Food was alternated day by day and there was tons of variety for all, even my sister who is extremely picky enjoyed her breakfast everyday! This is my second time in Can Picafort and it was extremely enjoyable because of the hotel.
The rooms are fairly decent size, for 2 people it is perfect. Comes with a mini fridge which was lovely, a hairdryer in the bathroom, a safe etc. The balcony is slightly small and ours looks out onto the sea but is facing the other balconies from the rooms opposite us (which can be a bit uncomfortable for some but honestly didn’t really bother us as we were high up).
My only complaints - WiFi is available however it is almost non existent, some days it would work for a few minutes to half an hour and others it wouldn’t work at all. Every night or through the day after the beach/pool we would have to sit out on the balcony just to reach family or check our bank, but although it was annoying we made it work and prepared through the day by downloading movies/shows to watch once we were in bed. The TV is only equipped with Spanish or German channels, which for us made it unusable, but again we didn’t need to use it as we downloaded movies onto our phones. The shower is a bit small and slightly awkward to use as water gets everywhere onto the floor as the shower curtain is the only thing covering the shower, more like a wet room, but again it was fine! The pool is also not in the hotel, it is about a 2 min walk down an alleyway, however this didn’t bother us at all! The sunbeds were extremely comfy, toilets were clean, the pool was clean and quite big so it was still enjoyable nevertheless but that is something to bear in mind.
Overall, our stay was amazing and we don’t really have any complaints, just small nit-picks. Would definitely stay here again!
Khilola Yakel
We recently stayed at this hotel. The biggest advantage is definitely the location — the beach is just a few steps away, which helped us enjoy our vacation overall despite some serious issues.
There were a few positive moments: the reception kindly gave us beach umbrellas free of charge, which was really helpful and saved us from having to buy one. Also, when our child accidentally locked themselves in the bathroom, hotel staff responded very quickly and helped open the door — we really appreciated that.
Unfortunately, there were several negative experiences that left a lasting impression. The hotel itself is quite old, our room was small, with a bad view, and we found hairs on the shower walls upon arrival — not a good start.
One evening during dinner, a female staff member (possibly a manager) began yelling at a waiter in the middle of the restaurant, in front of all the guests. It went on for quite a while, creating an extremely uncomfortable atmosphere. The waiter — who had been kind and attentive — ended up walking out in his apron. Our child was frightened by the shouting. It was completely unprofessional and inappropriate.
Later during our stay, around 9 PM, the fire alarm suddenly went off. Our child had already fallen asleep, woke up crying, and was very scared. The alarm kept ringing for a while. We packed passports and valuables just in case. My husband called reception, but they didn’t know what was happening either. It was very stressful.
And finally — the most alarming part: our child found a small, sharp piece of plastic inside their ice cream (likely from the packaging). This could have been very dangerous. (Photo attached.)
We did our best to enjoy the beach and make the most of our time, but overall, the hotel did not meet expectations and we left with mixed feelings.
Angel LP
Very good , wifi is sadly not usable all day sometimes you can watch 5 min on low.
Food is niece but too sweet and mostly not a full menu.
Pool is boring, you need pay for locker(no refund).
The view is great if you have ocean view and if not you are very close, recommended.
AC could be cleaned, smells a bit and is a bit loud. Channel on tv could be more.
Card to enter building mostly dont work.
Workout room is 👍
Location is more for families
Would visit again but bad wifi a minus star and the rest combined a minus star.
Logan Green
This hotel is, without a doubt, one of the worst I have ever had the misfortune of staying in. We stayed here at the beginning of September and were thoroughly appalled. The reality of the hotel is a far cry from the misleading pictures, and the staff were astonishingly rude.
The half-board option does not include drinks with dinner, and we were charged an outrageous 3 euros for a small 500ml bottle of water. When we brought our own, we were treated with blatant disrespect—a staff member named Miguel snapped his fingers at us, as though we were pets, and ordered us to leave. This forced us to sneak sips of water like children hiding in a school cafeteria. The buffet was no better. The food was monotonous, with the same dishes served nightly, and the occasional, uninspired changes to a small food stand. Breakfast was equally bizarre, offering carrots and sweetcorn instead of beans.
The rooms were another disaster. The balcony was so cramped that sitting down was impossible, and to make matters worse, the bed sheets weren’t changed for six days. The air conditioning reeked of raw sewage, making the room unbearable at times. The shower was equipped with a flimsy curtain that flooded the bathroom, and the soap dispenser didn’t even function.
The hotel’s facilities were practically non-existent. There was no pool table, no ping pong, no entertainment—nothing. Anything you’d expect from even a basic hotel was missing. The indoor pool and gym weren’t even on the premises; they were located in another hotel nearby. When I tried to use the pool, I was confronted by a rude staff member who questioned why I was there. She told me the pool closed at 7, despite it only being 6:30.
The outdoor pool at this hotel is genuinely reminiscent of a prison yard. It's fenced in with iron bars and is about the size of a small house pool, far from what you’d expect at a resort. To make matters worse, the pool is locked at night, so forget about lounging on the sunbeds and enjoying a peaceful evening under the stars. The whole setup feels claustrophobic and unwelcoming, adding to the overall disappointment of the stay. The terrace / roof is also closed and locked extremely early.
There is absolutely no reason to stay at this hotel. I wouldn’t return even if someone paid me. How this hotel has a 3-star rating is beyond comprehension. Save your money and avoid this place at all costs—it is truly not worth a single penny.
My Booking
