aaron delaney
I stayed here for 5 nights in Cala d’Or and sadly this was not as I expected.
On the first night, our booked room “wasn’t ready” and the person at the counter told us they could “upgrade” us to a much better, fancier apartment for the night. In reality, it was nothing short of awful – dark, gloomy, and felt like a dungeon. It was in no way better than what we had booked, despite the way it was sold to us.
To make up for this, we were told we’d get free breakfast as a gesture for the inconvenience. Only later did we realise everyone could just walk in and have breakfast – so this so-called “compensation” was meaningless. We felt completely misled, as if they were pretending to reward us for their mistake when, in reality, they gave us nothing extra at all.
The beds were terrible to sleep on – hard, uncomfortable, and made it impossible to get a decent night’s rest. The air conditioning was extremely noisy, and on top of that, you could hear everything – from conversations in the next apartment to footsteps and movement above. Our apartment was only cleaned once during the entire stay, which is simply unacceptable for a 5-night booking.
The only positives I can mention are the excellent pool, which is great for families, and the location, which is ideal for exploring Cala d’Or. We will absolutely return to Cala d’Or in the future – but we will be booking elsewhere.
After this experience, I would have expected the hotel to at least take meaningful steps to make things right. Sadly, that never happened.
Christopher Adkin
Overall we really enjoyed our stay here. The hotel is basic but clean and we loved the deep pool. We had a superior room which is over 2 floors so seems massive for a hotel room. And having 2 balconies feels very luxurious. Only down side to the room was you needed to pay to get a key for the safe which is unusual nowadays. The food we had at the pool bar was good and the beer nice and cold in big pint pots. We paid for bed and breakfast but the breakfast was not good at all. Same thing every day and all of it pretty bad. I'd avoid breakfast if I went again but everything else was great. People mention the noise on a night but it all stops at midnight so you may as well just go over there and enjoy a drink and watch the bad karaoke. All in all a great holiday and the staff were lovely.
A A
Great location!
BUT
Too expensive for what it is! The apartment was dirty: pillows, sheets, towels.... there was a lot of humidity which means mold in the ceiling, walls, shower.... the bottom of the shower was crumbling and the water didn't get away properly.
The pool was nice and big, but all the chairs were taken with towels but without anybody... and this from early in the Morning so impossible to enjoy the pool.
We complained and not even a sorry!
Cv Cv
Good rooms but if you get the ones facing the car park , try and change it was cold and dark. Bit sad. Should have asked to change. Rooms are also very noisy , you hear all the neighbours. Talking everything. Light sleepers bring ear plugs also the cushions were the worst.
Good bathroom nice kitchen . Nice pool. Clean.
Sean Lockett
The location is really good, very central to the restaurants in the centre or if want to a stroll to restaurants and bars towards Cala Ferrera. The location is also very handy for families with young children, with Fun Park next door.
My Booking
