Ian Doherty
Hotel is in a great location. 2 minutes from the magaluf strip. For a calmer vibe 2 minutes from Palma Nova beach.
Staff are extremely helpful. Rooms are exactly what you need with uptions to hire extras. Facilities can be used while waiting for transfers.
Would definitely come back
Louise
If you want partying and food on a budget this hotel is perfect. The rooms are clean and the food is ok. The hotel is very close to the infamous strip. It is noisy - mainly from party goers coming back in the early hours and having no concept of how loud they are. The age range of the guests is extremely varied. Some of the staff are exceptional - Margarita in the restaurant went above and beyond to look after my husband who has severe food allergies. Other staff members were rude and I can only put this down to their experiences with some guests so the rest are treated with contempt. It’s a basic hotel bang in the middle of Magaluf. If you want to party it’s perfect.
Alicia Davies
I stayed at Bellevue Vistanova from 06/10/2025, and unfortunately, my experience was extremely disappointing. On our first night, we noticed a few ants in the room. It wasn’t ideal, but we tried to tolerate it. By the second night, however, the problem had escalated dramatically — ants were crawling on the walls, the floor, and even across the bed.
We emptied the bins and kept food off the floor, but nothing helped. That night, we bought a pizza and moved the table away from the wall to keep it safe. By 6 a.m., the pizza box was completely covered in ants. I reported the issue to the cleaner and then went straight to reception to request a room change. There was no apology, no concern, and I was simply told that no other rooms were available. They said our room would receive a “deep clean.”
The cleaner arrived but told me she was finishing her shift in 10 minutes. I understood completely and waited outside. The so-called “deep clean” lasted less than 15 minutes and consisted of spraying ant spray, brushing up dead ants, and re-making the bed. The floor was swept but not mopped, and several dead ants were left behind. The cleaner kindly left the spray for us, but the ants kept returning, mainly from the air vent above the wardrobe.
To make matters worse, I have tried to contact the hotel multiple times about this issue since returning home, and they have completely ignored every email. When I call, there is never anyone available to handle complaints — I’m just told to call back the next day, and then the same thing happens again. Absolutely no effort has been made to address the situation.
Had we been moved rooms when we first raised the issue, the problem could likely have been resolved quickly. Instead, we were forced to stay in unacceptable conditions for the rest of our holiday. Given everything we experienced, I believe a full refund is more than fair.
I have photo evidence of both live and dead ants in the room and on the bed to support everything mentioned here.
I’m incredibly disappointed and would not recommend staying here based on how both the issue and the subsequent complaint were handled.
Desdevique Otoole
I stayed at this hotel for two nights. The first night was pleasant; however, the second night was an extremely disappointing experience.
The air conditioning in my room stopped working properly and was blowing hot air instead of cooling the room. As a result, the room became unbearably hot, making it difficult to sleep and even breathe comfortably. I suffer from panic attacks, and the excessive heat significantly worsened my condition, leaving me feeling suffocated and distressed throughout the night.
I went to reception several times seeking assistance, but I was repeatedly told that nothing could be done and that I should return in the morning. When I returned the next day, I was informed that no action could be taken because the manager was not present.
Given the severity of the situation and the lack of support provided, I requested a refund. Unfortunately, my request was refused.
This was one of the most disappointing hotel experiences I have ever had, and I am very dissatisfied with how the issue was handled.
Richard A. Cunliffe
If you've never been before you probably won't be disappointed as it's a decent hotel.
This was our 5th visit in 4 years and the first since the ownership changed and the changes are marked and visible.
Mainly the food is not as good as it used to be, not as much choice and poorer quality. The restaurant staff have been completely changed and this is a less than positive change as well. So many times when it's busy tables are unusable as the younger staff don't clear away the plates and are too busy chatting to each other while the fewer older staff do most of the work.
However a big shout out to the lady on reception who went above and beyond with a problem we had and we are very grateful to her for that.
Good location, decent rooms for the price but the overall service is declining. But like I said, if you've never been before you won't notice it. We found it a little disappointing however but nothing stays the same forever, would we go again......we're not sure.
