Malissa Stritikus
Place is great, more of an adult vibe. Families with kids staying there were not distracting at all. The room I had was very nice, but I truthfully expected it to be nicer. The room was like any typical Hilton Garden Inn in terms of "nice". The bed was comfortable which is a plus. Enjoyed having the option to use the water taxi or walk into CityWalk. I held a team meeting at the property and the arrangements for my business meetings were top notch with catering that actually had food that not just looked good but tasted good, also an impeccable service team always present for anything we needed.
Wendy Orton
Pros: Absolutely brilliant location. Amazing surroundings. Wonderful pool. Club level - great and so convenient to grab snacks, early breakfast, water, drinks etc. And of course the express passes. I’d stay here again based on these reasons alone.
Cons: a $600 dollar credit card hold on check in is completely preposterous. $32 a day for parking when you’ve already paid for club level also leaves a bad taste. Feels like you’re being nickel & dimed. Should be complimentary. Housekeeping didn’t turn up for turn down on two of the three nights we were there. Lastly our first room was right next to the ice machine and the noise was horrendous. We requested a move, got it no problem but no apology, nothing to make up for having to pack up and move rooms at 20.00 hours after spending a tiring day out. Finally the hot tub is really small and the same family hogged the it all night, every night we were there. Aware thats not the hotel’s fault but another larger option wouldn’t go a miss.
Neemah Delfanian
There's no hotel experience like it. Want to be cheered up? Just walk into the lobby. The ambient music and even the smells walking into the lobby make you happy. The staff are right there (always in a great mood) and go above and beyond to be helpful and friendly. There's no other on-site pool experience better than here. And the on-site food is fantastic. If you want a quiet spot, there is a garden and outdoor area. Fantastic experience every time.
Tanner D
Location Location Location— We stay almost every year at Portofino bay which finally now after some construction is much better and you can actually get a view vs a blacked out window and view of scaffolding. This year though we chose to mix it up and do the Hard Rock simply for its proximity to the park. Now Portofino and Hard Rock are really two massively different experiences. Portofino is transporting and makes you feel like your in Italy or a theme park version at least.. while Hard Rock feels like a fairly standard large hotel/ resort. The rooms were ok, we stayed in a club room which gives you access to food snacks and free drinks..it was very underwhelming. The club room is very small and the options incredibly limited. I wouldnt pay the pretty big upcharge for club level for just these amenities again.
The hotel room was fine, dated feeling tub shower, but all the standard things you may need in the room. House keeping was excellent and very accommodating.
The Pool was the star of the show in my eyes, my kids loved the pool and water slide and what a fantastic place to decompress after a day at the parks.
Overall its a very good hotel, 5 min walk to Studios, 10 to Islands of Adventure, excellent pool, easy to navigate hotel, good food on property. I would happily stay here again.
Kayla Brown
We stayed 4 nights this past week and we loved the hotel. The rooms were clean and comfortable, and more spacious than we expected (deluxe 2 queen/comes with pull out couch). The pool area is AMAZING. We spent all our free time outside the parks in the pool. The bar at the pool makes great food as well. Everything was convenient and well maintained. No complaints at all.
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