steve llewellyn
Our recent stay at Hard Rock Hotel was awesome! We had a deluxe 2-queen room and it was spacious and comfortable for our group of 3 adults/2 kids. The staff is friendly, efficient and helpful. Our server at The Kitchen was wonderful - helpful, friendly and entertaining. The boat to the parks (and bus to Epic Universe) was very convenient and the unlimited express passes were a game changer in getting on all our favorite rides. If anything additional was needed (i.e. fresh towels) utilizing the text communication was very convenient and response was very timely. We would definitely stay here again!
Megan Andzulis
We stayed one night to take advantage of the 2 days of express passes, and that alone was worth the nightly rate! The beds are so so comfortable. I had an amazing sleep! The Marketplace was tasty and manageable (not too big or overwhelming). Our pizza we ordered was delicious.
At checkin, the front desk was kind and welcoming and gave us our room several hours early. Thank you! But I didnt receive and info about dining, activites or a map. This provided some frustration during our stay because I think the hotel is a little confusing to navigate. The parking is separated from the main building by a large set of stairs, and I never saw an elevator to get to it. Getting the luggage inside as a single adult with 2 kids was overwhelming. Also, I was not prepared for how long the room hallways were! I got lost getting to my room because I couldn’t believe I was still going the right way. Overall, Id consider a stay here again, but I would definitely ask more questions at the front desk to make sure I knew how to get around!
Nathan Block
Overall, had a great experience at this hotel. All my interactions with the staff from the front desk to the concierge to housekeeping were excellent. Rooms are well kept and clean. I left my keys in the room safe and didn't realize it until I was boarding my flight and they were able to find and ship them back. Would definitely stay there again next time we go to Universal Studios.
JP Faiella
I would honestly caution anyone from staying here if this is an important family trip or otherwise. We’ve stayed here a few times and I am in the lifestyle/hospitality industry and here is the truth. The hotel is a an “average” if not “below average” property with subpar rooms and food (minus The Palm) but they are not part of the property and run on their own standards. On our last stay 2 of the 4 nights of our stay fire alarms went off in the middle of the night (which literally seems crazy) and the hotel management could care less and if you search reviews you will find other similar occurrences. I was kind of blown away the manager and the team did not care and offered nothing in return accept a luke warm promise that it shouldn’t happen again. If you’ve saved your money for this trip and it’s important to you and your family my advice would be stay off property at a higher quality hotels or Airbnb or just be prepared to stay at a motel 8 masquerading as something better. Sad really. The property and management was much better at one time. Maybe it will return to a better property under new management.
I do want to update my review and say that the manager did get in touch with me post-trip and refunded one of the two evenings we were disturbed. I have changed my review from 1 to 2 stars.
Karen Gaylor
My family enjoyed every moment of our stay. We laughed and made amazing memories. The staff at Hard Rock were friendly and kind. Our favorite part was being able to ride the boat to the park and having unlimited express passes.
My Booking
