Christopher Manfredi
Since there was a Passholder Discount, we took advantage of some great rates and tried a new resort. It is conveniently located close to the Riviera and Skyliner so plenty of choices for dining and park access. We loved the resort layout with many countries represented in clusters of building, pools and quick service dining. We stayed in Trinidad Bld 38. I only gave the location a 4 star because it was almost the furthest away from the main building and we were on the 2nd floor with only walk up. There was disney bussing and inter-resort shuttles and laundry just outside our building. Though there were only two of us, the room and bath was bright and clean, had a queen bed, couch bed and a pull down which could have easily slept 5. Everyone we came in contact with was a delight to deal with and we splattered cast compliments on the app all around. The main lobby was bustling with kid activities and disney movies. Coffee, sandwich, quick service and Sebastians a family style restaurant was also available. Would definitely stay there again just may rethink the room location. Enjoy!
Brian Perez
The rooms were a bit dated but adequate. We did have some issues with outlets not working, a loose towel bar leaning out of the wall. Rooms were clean. The resort is quite big, and we were not placed where we were told we would be. Our location ended up being OK, but away from the main activity. Having access to the skyliner is a big plus. It is a beautiful resort, but not work paying the "upgraded" moderate prices. After seeing how Pop Century updated their rooms, i would much rather stay there, save the money and much more convenience. Service, as with all things Disney, is of course excellent.
Aundrea Campbell
Great location. Lots of transportation options to other resorts and parks.The food is great here and they are extremely careful and accommodating about food allergies. Service can be lacking when you have real issues that require management level solutions. When you call '0' for the front desk from your room phone you are routed to the Disney Call Center. You speak to no one from your resort property which results in confusion and lack of problem resolution. The pools, water slides and splash pad are great for the kids. There were daily activities for the kids for the Disney "Cool Kids Summer" The Disney App is awful. Lots of key functions (photos, room info, check in and check out options are not working) and the resort staff does not inform you of that. One staffer at the checkout desk actually told me that the IT department sends out multiple updates a day and does not inform staff so they're challenged daily with unhappy guests who cannot use the features of the app to make their stay easier to manage. We had issues from the moment we checked in to the moment we left and the floor managers are essentially powerless, I'm not sure why they're even there. Our complaints had to be forwarded to off resort managers who will "call us withing 7 days" so nothing is resolved in real time. The kids had a good time overall and that's what really matters. We'll see what happens should we receive that call.
Mary Torres
I could write pages of WONDERFUL THINGS about this amazing resort! EVERY person we encountered was personable and helpful! Our room was clean, comfortable, and pretty. We stayed in Jamaica 42, close to the Skyliner and a short walk to the main area. It was quiet and peaceful. Maegen, Max, and the front lobby personnel were epic! Bell service was amazing, the food court, Banana Cabana, and Sebastian's Bistro all had wonderful food. We are seniors who loved our second floor room. We did not mind walking and even though it is a large resort, it didn't feel like it was too big. I really could go on and on about how much we loved Caribbean Beach Resort. I can't wait to go back! Thank you ALL!!
Douglas Young
The Carribean Beach hotel was nice, however it is 66% bigger than it was when we were there 8 years ago plus they have the Riviera Vacation resort there now adding to the crowds getting on the buses and the cable cars that are now going to Epcot and Holly wood studios. As usual the Cast members wer very helpful and I even lost a sentimental baseball cap and it was located and returned to me by mail. It is amazing how many people were there on a so called shoulder season and the crowds made it difficult to get around. Unless you got to the most popular rides early in the day or purchased lightning lane passes, lines quickly went to 60, 70 0r 80 minutes to get in to the particular ride or show. We were familiar with all the parks, but the Animal Kingdom was particularly hard to navigate even with the maps. The weather was good, but hot, but there was always drinks to be bought or seats in the shade. We walked over 47 miles in 51/2 days there, and the only drawback were the thousands of families with strollers and the many scooters used by the disabled or elderly. We are in our late 70's , but were able to navigate with patience. The only real issue is the very very pricey food and beverages at the parks. We spent more than 150 dollars for dinners on 4 of the six nights and although we were told that two of the places we dined at had dress codes, they did not appear to be enforced in any real way. However, the service was always good and the servers helpful and charming to make our experience enjoyable. Thank you d. Young
