KC
I'll be honest, I'm a fan of Airbnb when going to the parks. I like having my own kitchen and not sharing a room with our two really young kids. We stayed at Art of Animation with friends a year ago and the room was tiny, everything was so far, it didn't feel convenient at all.
Port Orleans was okay. The room was not serviced well. There were leftovers, milk, and juices in the fridge when we got there. I was impressed by the size of the room! It was great for us and our two kids. Our 5 year old did not like the drop down cot, but we had two queens and the crib so she gladly stayed in the 2nd queen.
I also like that it didn't feel as spread out or as far apart as Art of Animation. I loved being able to take the ferry to Disney Springs. The schedule is wildly convenient and it was so easy to get to. The front desk was very helpful. And the cafeteria was also great for refilling water bottles the morning of or night before.
Erminson Daniel Contreras Salazar
Our experience at this hotel was deeply disappointing and far below the standards one expects from a brand like Disney.
We arrived on January 4th at 10:30 p.m., after spending the entire day visiting two parks, traveling with our three young children, all of whom were already asleep and completely exhausted. It is important to note that this day was also my daughter’s birthday, which made this moment especially meaningful for our family.
From the very first interaction, the lack of service and empathy was evident. Upon arrival at the entrance, no one made the effort to open a door, despite the fact that there were three staff members outside and three inside, gathered and talking, showing no concern whatsoever for the guests who had just arrived. It was an extremely uncomfortable situation and completely contrary to what Disney claims to represent in terms of hospitality and guest experience.
The check-in process was cold and devoid of any human judgment. With no consideration for the late hour, the visible exhaustion of a family traveling with children, or even a basic gesture of hospitality, we were assigned one of the farthest rooms on the property: building 36, room 3619.
No alternatives were offered, no questions were asked, and there was no attempt to ease our arrival. Absolutely zero empathy.
I have over 20 years of professional experience in the hospitality industry, which makes this situation even more surprising and frustrating. This is not about requesting special treatment, but about basic common sense—understanding that the guest experience begins the moment a guest arrives, especially late at night and with children.
What we experienced reflects a lack of leadership, insufficient training, and a complete disconnection from the concept of service. A brand like Disney should not allow situations like this to occur, as they seriously undermine the trust and family experience that the company actively promotes.
Unfortunately, this hotel did not live up to its name or to the expectations it creates. I sincerely hope this review encourages a serious review of nighttime service protocols and, above all, staff attitude toward guests.
Ben M
The room was very nice. I booked the upgraded room which included framed photos of various princesses and other princess related touches. The downside was the shower and the housekeeping. The shower had absolutely no water pressure whatsoever no matter what time we used the shower. Housekeeping is only done every other day. We were there for 5 days and the room was only made up one time! I used in in-room Disney Alexa device and requested additional towels and they never showed up. The walk to the South bus stop is pretty far. My guesstimate would be about 5 blocks
Vicki Sauchinitz
The resort itself is beautiful and the cast members are great. We loved the boat access to Disney Springs and the grounds.
Our issue was the room- do not book a royal room here. While the princess decor and headboards are beautiful, they are extremely outdated. Wall outlet covers were not secure, no USB ports in the room, old TV’s (ours was on Spanish news when we arrived), multiple chips and stains on furniture, our plugs fell right out of the outlets, ironing board was ripped and stained and the AC was caked with dust and what looked like mold. The beds were comfortable though, and the room was spacious with enough room for four. The bed closest to the bath should be moved over, allowing more than six inches to get out of bed without hitting the wall. Storage was also lacking- there were three drawers in the dresser and a shelf above the bathroom sinks.
We were on a bounce back offer and still paid almost $900 for two nights here which was way overpriced. After asking the front desk we were told all royalty rooms were like this and were due for renovation next year.
The location of the total rooms were close to the main lobby. We ate at the quick service location and the food was good but they are very busy in the evening. We waited almost 40 minutes for our mobile order.
Crystal Barrow
What an amazing place. From the moment we arrived until the end of our 5 day stay every staff member treated us wonderfully. When we arrived we were promptly checked in, all questions answered, and on our way to our beautiful room. We had dinner the first night in the main restaurant and thoroughly enjoyed the food and service. Had breakfast and lunch in the cafeteria style room and also delicious food and great service. We used the bus and boat for transportation to the parks and both were always on time and friendly staff. The room was recently renovated and was perfect! The final plus was having amazing help when we had a medical emergency and had to go to the emergency room. The staff member arranged transportation to and from, found the nearest facility, and we were provided vouchers for transportation. We could not have asked for a better experience for our holiday vacation and can only hope that we will be able to return someday. Thank you to the beyond amazing staff at Port Orleans Riverside!
My Booking
