Charlotte Fahey
Our first time in Lanzarote and the hotel was great. We booked through On the Beach and everything from check in to check out was smooth. Hotel staff were really helpful on arrival and quick to get us in our room after a flight delay and trouble with transfers. Over the week we stayed we had a wind weather warning which wasn’t the best news but the grounds of the hotel were great, some spaces really shaded from the wind and the sun. The aqua gym instructor was very energetic, just what was needed to get going in the morning. The all inclusive food options were good but sometimes limited with lots of thick/creamy sauces which we were not a fan of. The service in the restaurants was great. Would recommend and return if we were ever to come back to the island.
Berkshire Couple
The Grand Teguise Playa offers a warm atmosphere, fantastic staff, and a pleasant overall stay close to shops, restaurants, bars, clubs and beach.
The hotel leaves a great first impression—the reception area is very welcoming with plenty of plants and ferns over 5 floors
We would still happily recommend it to anyone looking for a relaxing holiday.
The animation team deserves a shout out! They were friendly, energetic, and engaging. A special mention goes to Bellen, who kept us smiling & entertained.
Service: From reception to the restaurant, the team was consistently attentive and polite.
A few minor details that could be addressed:
Sunbed: Guests start "reserving" sun loungers as early as 7:30 AM, yet many go unused until the afternoon (or aren't used at all).
Pool bar: The reusable plastic cups by the pool could use a more thorough cleaning process—on a couple of occasions, we found remnants of dirt or ash in them.
Food Variety: While the food was ok, the overall buffet choice felt a bit limited at times
Luke Garton (Luke Evans)
Absolutely beautiful hotel lobby with plants and greenery surrounding you as you walk in. The bar is below the reception which makes for a cool first impression where you look down onto the bar, trees and fishponds below.
We stayed in the 6th floor and the view was breathtaking, this was my first abroad holiday and my experience at this hotel was honestly 10/10. There is a beach outside the walls of the hotel, I went snorkeling and there was hundreds of fish of different types. There was a warm pool and a cold pool, so depending on your mood you could choose your temperature.
The restaurant was top class, no complaints, with a impressive variety of food to choose from. Obviously I had to try basically everything.
They do breakfast 8am till 10:30am, lunch 1pm till 3pm, an outdoor grill with hotdogs, burgers and chips 3:30pm till 5pm, then dinner 6pm till 9pm.
The outdoor bar I believe was 10am till 6pm near the pool which offered a wide selection of alcoholic drinks, was also a soft drink self dispense station which you can help yourself too. Hot drinks available too if you wish, snacks such as sandwichs available throughout the day also.
The indoor bar was open 6pm till midnight, again a wide variety of options, I believe they did a cocktail of the day also. I was on the disaronno, honey rum and pina colada throughout the week. Two pool tables near the bar for €2 per game, they did karaoke after entertainment most nights it seems.
Entertainment was roughly after dinner so around 9pm till 10pm most nights, some longer some shorter. But quite a lot of variety throughout the week.
The staff were amazing, very courteous, can't fault them at all. Room service was great and always felt nice to go back to a clean room at the end of the day.
Jenny McDonald
Great location, first time visiting Lanzarote and was a little concerned but so happy and will definitely return to Lanzarote and this hotel.
A lovely hotel, from the moment we arrived (10th August) all the staff were extremely helpful and friendly in every single department.
The only issue I can see on our 3rd day is the sun beds. This is something I refuse to do but even though there are clear rules for guests for not reserving beds, still put towels down early in the morning, some as early as eight o'clock am.
I am on holiday and want to just relax and not having the need to rush, just think this is very sad that so many people do this and the hotel staff don't stop this and then other guests have to walk (which are many) with their towels looking for a free bed, but none left and all you can see is a high number of beds not being used but reserved.
At the moment we are sitting by the pool bar when we would much prefer to be laying relaxing on bed.
Just so frustrating to think some guests feel they have the right to take up so many beds for hours and not returning.
They must be a better system the hotel can use to stop this.
Sorry that this was needed to be added to my review but feel very strongly about this.
Hotel is so lovely and only being let down by a large number of guests.
We are now on day 6 (15th August) of our holiday and had to update the review, while we were at the pool today hotel staff were removing towels from beds that were left unattended for a number of hours, so pleased to see this happening, but should still be happening more often.
Debbie Oshaughnessy
First time at this hotel and wont be our last. From checking in to checking out, the staff were amazing. Friendly and helpful. We were in 'El Club' rooms, which we loved as really quiet. No sunbed issues, and food was good AI food ( always something).
The location as fantastic as well. Shops and resteraunts 5 mins away, and a beautiful beach outside the back of the hotel.