Tom Causer
Rooms have fridge and hairdryer.
Reception is very helpful, had an issue with air con and was fixed promptly without fuss. Also requested an extra sheet late at night and it was delivered within 20 minutes.
Some of the bars and service can be a little slow at busier times but it is not due to the staff, more a lack of staff.
Location is quiet and the resort is enclosed and secure. It's a 10-15 minute walk to shops and bars and 20-25 minutes to the beach. Good bus services and cheap taxis though.
One or two of the lifeguards are a little too quick to blow a whistle but most want people to just have safe fun. The pool rules are a little strict but I can understand them to an extent.
Food is basic but there is enough that you wouldn't go hungry. Great salad and fruit though.
Would stay again.
f andrews
There were some good aspects of this hotel - the rooms were lovely and spotless and a great layout, the pools were good and child friendly with lots of slides. The bar staff and customer service lady were friendly and drinks were good.
However, the food was awful! There were no vegan options apart from vegetables and salad and the staff were very unwilling to help with this. (They literally said vegan food was too expensive!) The food that was there was like bad school dinners, vegetables that seem to have been cooked over and over again and some things that were literally inedible. We ended up ordering takeaway.
It was also very difficult getting any sort of help or information out of the staff, on arrival I was literally given a room key and was not told where anything was, what time meals were served, the location of the gym, the location of the bar, nothing. And when I did ask, they told me to look at a screen in reception rather than just telling me which seemed very odd.
I would definitely not class this as a 4star hotel unfortunately.
Colin McKee
The staff are welcoming friendly and very helpful. The hotel is spotlessly clean, rooms are great and the beds very comfortable . There is a lovely pool area with lots of sunbeds and a great pool bar serving drinks and snacks. Only three things I would like to see improvement in;
Perhaps being early in the season but the food lacked variety, it was okay but that's just it - it was okay not great.
The hotel does need a lick of paint, showing its age in a couple of places, but that's a minor thing.
But most important of the three for me was seating. The bar chairs just weren't comfortable, to the point that after twenty minutes in a chair you give up. I get the pool side chairs being plastic but the bar area where you are expected to spend your evenings is too much. Perhaps an age thing, and minor to some, but found ourselves going elsewhere for the evening, which defeats the point of all inclusive. Overall a good holiday, but could have been better.
Brander Hakata
We booked our holiday through loveholidays, and from the moment we arrived at the hotel, everything exceeded our expectations. The photos on the website matched exactly what we saw in reality, which was fantastic.
The staff were incredibly friendly and welcoming throughout our stay. A special mention goes to STEPHANIE , who was amazing and always had a smile on his face, making guests feel valued and happy.
The hotel was very clean, especially the bathrooms, which were well maintained. There was a great variety of food available at the buffet, with plenty of choices to suit everyone. The views from the hotel were beautiful and added to the overall experience.
There was also lots of entertainment during our stay, ensuring there was always something enjoyable to do. Overall, the hotel offers excellent value for money, and we had a wonderful holiday.
I would definitely recommend Blue Sea Hotel to anyone looking for a relaxing and enjoyable stay.
Sam L
⭐ 1 Star – I would give zero if Google allowed it
I would give this hotel zero stars if that were an option.
We booked BLUESEA Costa Bastián for a short break to celebrate my birthday. Unfortunately, our experience was completely overshadowed by a serious insect problem in Room 140 and, even more disappointingly, the way it was handled.
On arrival there were already dead flies and a few live ones in the bathroom. Within several hours, there were around 50 flies covering the bathroom walls and ceiling. Reception gave us insect spray, and we were left to kill them and even had to ask for a dustpan and brush to clear them away ourselves.
We went out for a few hours and returned to find a similar number had appeared again. By this point they had spread into the bedroom, including the walls, door and floor, and were actually flying into our faces.
At around midnight, on the morning of my birthday, we had to insist on being moved. We were initially told there were no spare rooms, but after pushing the issue, another room was found.
What turned an already awful situation into a 1-star experience was the customer service.
I repeatedly asked three reception staff — Sandra, Carmelo and Mario — to simply walk a few minutes to Room 140 and witness the infestation themselves. All three refused. I explained that we had photos and videos but wanted an independent member of staff to see how bad it actually was before the room was cleaned.
We were repeatedly told that because we had been moved, the problem was "resolved". Most concerningly, Sandra told us this was not the first time this had happened.
When I subsequently spoke to the manager, Louisa, I was told reception staff were not obligated to inspect the room as it wasn't part of their job. She did eventually agree to attend with housekeeping and document what they found.
I was also repeatedly directed back to Loveholidays because we had booked through a tour operator rather than directly with the hotel.
I understand that contractual arrangements and compensation may need to go through a tour operator, but we were still guests physically staying in this hotel. Basic empathy, an apology and taking ownership of a serious problem should not depend on whether somebody booked directly or through a third party.
In contrast, when I contacted Loveholidays, the member of staff I spoke to was apologetic, empathetic, immediately opened a case and acknowledged how upsetting this was, particularly as it happened on my birthday.
Hotels can have problems. For me, the real test is how they respond when something goes wrong. A room move eventually solved where we slept, but it did not excuse the lack of concern, ownership or customer service surrounding what happened.
What should have been a lovely birthday break involved killing dozens of flies, cleaning them up ourselves, packing our belongings and moving rooms at midnight, and then spending part of my birthday pursuing complaints.
An extremely disappointing experience.
One star — and only because Google doesn't allow zero.
