Baker Claire
We had such a lovely stay at H10 Princess, and one of the highlights was definitely the animation team. They work incredibly hard from morning until night, always with a smile and so much energy.
They made everyone feel welcome, whether you wanted to join in with the activities or simply enjoy watching the entertainment. They were fantastic with children and adults alike, creating a fun, friendly atmosphere throughout the hotel.
A special thank you to the whole team for making our holiday even more memorable. Your enthusiasm, kindness and dedication don’t go unnoticed. You are a real credit to the H10 Princess, and we can’t wait to come back! Loved the wizard box
Abha A
1. The hotel struggles to cater for allergies and even when they are made aware prior to arrival, still fail to accommodate and are so rude and unhelpful. Even when the issues were addressed nothing changed. Booked an early bteakfast due to an early flight and no one let us into breakfast and finally when we were allowed in there was no egg free option avaliable even when it was preordered. I could have gone to the supermarket across the road and bought egg free pasta and cooked i in the kettle in the room and yet they found it so difficult to do in such a big hotel.
2. The air conditioning in the room did not work properly and the engineer told me to leave it on all the time to feel the effects of it but the cleaners kept switching it off every day.
3. The privilege lounge smells like mustard and the carpets in there need a good clean.
4. Lunch starts at 1.30pm which is quite late for children.
5. The Italian restaurant has such limited choice of food.
6. The teppenyaki restaurant never seemed to open.
7. The lifeguard at the outdoor pool is so rude and just moves belongings all the time.
8. The only good thing about the whole holiday was the animation team who were amazing. A big thank you to Kristina for making my child feel so welcome.
I would definitely not return here again.
Chris Roberts
We had a wonderful time at the hotel and my niece and I got involved in lots activities over the week. We particularly enjoyed painting bags and candles, petanque and table tennis, and water aerobics. There was loads of other stuff to do too. The activity team were amazing. They were welcoming, fun and really hard working: getting people involved without being too pushy. The pool was lovely - just what you need to take the edge off the heat. Our rooms were large and clean. There was loads of choice to eat and drink. Highly recommended! Thanks team 😎
Danny D
We stayed at this hotel for the first time with our two children, it was absolutely fantastic, they had so much entertainment in the day for the children- water sports, running on the water mats- foam party- golf-table tennis, craft making, the staff could really not do enough for you! They are so kind, professional and helpful!! We would really highly recommend this hotel- lots of different pools for the children. We would definitely come back again. Thanks so much H10 you were amazing!
raffaele sangiovanni
Great location, but disappointing experience for a 4-star hotel
We stayed at H10 Lanzarote Princess for two weeks in July with our family (two adults and two children).
The best thing about this hotel is definitely the location. Playa Blanca is a wonderful area: quiet, pleasant, but still offering restaurants, supermarkets and all necessary services. Playa Dorada beach is within walking distance and is one of the nicest beaches in the area.
Unfortunately, considering the price paid and the expectations of a 4-star H10 hotel, our experience was disappointing.
The biggest issue was cleanliness. The room needed a deeper cleaning, with dust in the wardrobe, under the bed and in some corners. However, the main problem was the restaurant: children's plates were frequently dirty, and we found plates with food residues still attached. I also found a coffee cup with lipstick marks. For a family travelling with children, this was very disappointing.
The restaurant management was another major concern. Especially during the second week, when the hotel became busier, the buffet often struggled to keep up. Many dishes finished quickly, and we frequently had to wait for food to be replaced. On some occasions, even clean plates were unavailable and guests had to wait for new ones from the kitchen. This created a feeling of poor organisation during busy periods.
The food quality was average and below what we expected from a four-star hotel. Dinner was repetitive, with the same menu returning after one week. Breakfast was slightly better, but still not exceptional.
The hotel itself also shows signs of ageing and requires renovation. Furniture, flooring and some common areas need attention. The elevator situation was also disappointing: one elevator was out of service for the entire two-week stay, and the second one broke during the final days, creating problems for families with strollers.
There are positive aspects. The reception team was always polite and professional. Some staff members were excellent, especially the bartenders at the main bar, who were friendly and prepared very good cocktails. The children's evening entertainment was also appreciated by our kids.
I do not believe these problems are mainly caused by the staff, many of whom were kind and hardworking, but rather by organisation, management decisions and the general maintenance of the property.
Lanzarote and Playa Blanca are beautiful, and we would definitely return to the island. Unfortunately, considering the price paid, we would choose another hotel next time.
