Neha Dass

Overall Experience – 10/10! 🌴✨ Our overall experience at BlueBay Resort was absolutely wonderful from start to finish. The hospitality was outstanding, every staff member we interacted with was friendly, welcoming, and genuinely helpful, making us feel right at home throughout our stay. The check-in process was smooth and warm, with refreshments on arrival, assistance with luggage, and a comfortable ride to our room. The restaurant service was exceptional, with attentive staff who always made dining feel personal and comfortable. The food was consistently fresh, delicious, and offered a wide variety every day, especially for vegetarians. The coffee and drinks at the White & Black Bar were also incredible. Entertainment was another highlight , there was always something happening, from cultural dance performances and live music to DJ nights, magic shows, and poolside music, ensuring every evening felt lively and enjoyable. The resort was very clean and well maintained, with staff constantly taking care of pathways, beach areas, and overall hygiene. Even during seaweed season, the team worked hard to keep everything clean and well managed. Room service and maintenance were generally good, and whenever support was needed, staff responded with care and professionalism. One small area for improvement was water bottle delivery, which at times was delayed and could be more frequent, especially in hot weather. Check-out was equally thoughtful. Even after our official checkout time, we were allowed to stay on the property, use the facilities, and enjoy lunch before our late airport transfer, which was a very kind and appreciated gesture. Overall, it was a memorable and relaxing stay with exceptional service, warm hospitality, and great attention to guest comfort. We would happily return again and highly recommend the resort!

Christina Nicholson

We had an amazing trip here. The rooms were clean, and cleaned daily as well. The staff are kind and welcoming, although a lot of them couldn’t answer some basic questions about the resort because I don’t think they quite understood English— which is fine. The only thing I didn’t love was that the lobby had no water! It was so hot there and most lobbies have water for their guests. Also, beware of some workers trying to sell you memberships. The sellers were quite rude and intimidating— felt like we were trapped and couldn’t leave. Location was in a great spot and not far from airport. Beautiful beaches too.

Ciaran Daibhi

I traveled here with my two kids (10, 5) for 8 days and I honestly loved it. The value for money was better than anything I've ever experienced here in Playa Del Carmen. Look this is not the Ritz... some rooms are updated, ours was not, however they were always clean and the beds comfortable. The fridge was filled every day with beer and soft drinks. The lobby and all bars do not have AC. Some of the main areas like lobby and bar are in need of updating and sometimes have a touch of being slightly "cheap" with old pool and air hockey tables in the main bar. However, again, this is not the Ritz and it's not trying to be. This is a relatively cheap hotel with great food, great service, hands down one of the best kids clubs I have ever seen with it's own pool area, theater, soccer pitch, trampolines and more. The Kids Club is open from 10am-5pm and they even take the kids to lunch. The animation team is great, they threw parties on the beach at night, there were fire shows, Mexican themed dances, it was great. The pool is huge and enough to accommodate the whole hotel. A lot is happening at the pool every day with music, dancing and a decent bar. If you want the Ritz, then book the Ritz. If you want a decent all round hotel with an amazing kids club, good food and friendly staff all around then this is the place for you. Also, I rented a car in Cancun airport and parking was free on site at the hotel. P.S: there is a fresh water lagoon if you walk left (north) up the beach which is one of the nicest areas of water I have ever seen. It's about a 10min walk (photo attached)

George Cooke

So this is my full review of the blue bay grand Esmeralda. Upon entrance we were created with such friendliness and kind faces and the check in was made very easy aswell. Then we were whisked away on golf carts to our room as this resort is quite big!! Upon entering the room it was very lovely and very well deep cleaned as me and my girlfriend couldn't believe it as you always expect some sort of dirt somehwere. The bed are really comfortable and definitely ensure you get a full rested sleep as I was upset to be leaving them behind when I returned home🤣! The bars and drinks around the resort was lovely and I would definitely recommend their blended margaritas! The food is buffet food with lots of choices from pasta stations to Taco stations and just plain simple hot dogs or burgers with fries as well for someone who would prefer that. They also have restraunts there as well which you can book as me and my girlfriend highly recommend the steak house! Also a special thank you to Renani as he made our experience in the restraunt amazing and he always has a smile on his face and to be honest I've never seen a man be in so many places at once he keeps very busy but takes time to say hello and greet you. So the pool is massive and has plenty of room and at this time of year you can get a sunbed at anytime you want but what stood out was the entertainment team as sometimes they are not the best at resorts but this team was incredible and made it a very fun experience with us all and always got lots of people involved as well and you can win a bottle of tequila if you win the activity so there is always that motivation but a real big special thank you goes to my man Hugo as he made our whole stay was amazing and was great fun to be around with! Not only did I enjoy his activities and company so much but I have walked away with a friend for life! And that's not to say a special thank you to Pedro and the rest of the team as well! But all the service at the resort is incredibly friendly from the staff in the restraunts to the maintenance team to housekeeping everyone always has a smile on their faces! We did have the issue where the shower flooded the room!! The first night but you know what Francisco sorted the situation so quickly and even gave us a better view room as well and gave us access the vip concierge which was a massive plus so overall our stay was great and we would happily comeback as we are actually thinking about it!!!

Jack Gostling

Good value for the price, but hit-or-miss Overall, this was a pretty good stay considering what we paid, but it definitely has its pros and cons. The highlights were easily the pools and the drinks, which were great. What really made the stay comfortable was the amazing staff—everyone was incredibly friendly, attentive, and helpful throughout our trip. On the downside, the accommodations and dining need work. The rooms are slightly dated, and the bathroom was looking a bit rough. The food was definitely the weakest point—there wasn't much selection, and the quality wasn't good (it really wouldn't be ideal for kids either). Also, keep in mind that if you travel in June, the beach is essentially unusable due to the heavy sargassum seaweed buildup. If you get a good deal and go in with the right expectations, it's an amazing budget-friendly option.

np3bond

The fives ocean front Puerto Morelos is almost perfect ..... First the service and staff are outstanding. Mariel, Diego, Rodrigo, and stepheny in Marley's kitchen were fantastic. The exterior facilities pools beaches restaurants gym bars are all top notch. The hotel is a small boutique but has more than enough activities for everyone two beautiful clean pools. A beach that has nets and a crew to clean the seaweed that is invading much of the Caribbean. The beach does have biting ants and their are mosquitos so bring bug spray. Otherwise Plenty of cabanas and chairs and great service . The food at Marley's was great. Drinks were weak but they are usually dealing with all inclusive crowd so that's not a surprise. Spa was great with incredible massages. and we even enjoyed a sound bath meditation something I've never done. Everything was priced well not cheap but not expensive The problem is the rooms. We stayed in room 510. Ocean view suite with balcony and jetted tub. While pretty on the outside and at first glance some details underwhelm and undermine the 5 star aspirations a faint smell of mildew throughout the property and hallways, poor paint jobs on finishes, cheap materials on closets, linens with holes including on blankets and day beds on the balcony. Balcony Jacuzzi needed it's jets cleaned, but also being slow to warm and with weak pressure and painted over controls. We had to have our air conditioner worked on 3x and our room was never cool. Our sliding door to the balcony handle broke and it jammed open unable to close letting in mosquitos and heat. Maintenance did respond quickly. So in short a fantastic hotel with one glaring issue room maintainince. Room cleanliness was excellent and the staff cleaning dona great job. Lastly the town of Puerto Morelos is amazing quaint filled with locals and a far cry from Cancun. Must trys are Puerto Knaa, pirata, and the speakeasy

Paulina Simkin

My stay at The Fives Hotel was marvelous! Its location is perfect. Right at the beach and in walking distance to cute shops & cafés. The room was spacious, comfortable, with a fantastic firm bed. The restaurant was delicious and had beautiful ocean views. But the best part of my stay was the hotel’s staff. Erika was my personal concierge and organized fantastic trips for me. She made sure my every wish was fulfilled. Mariel took great care of me as well. And Francisco, the restaurant manager, made sure I was always happy providing me with exceptional food choices. Thank you, Erika, Mariel and Francisco for being the wonderful humans that you are!

B B

Maybe I don't know what to look for in an all-inclusive 5-star resort, or maybe it varies by location, but this was not it. I'm genuinely disappointed this was my first 5-star stay because I've had better experiences at properties with lower ratings. Room & noise: Zero peace and quiet, day or night. Myself and other guests noted the constant sound of furniture being moved around somewhere in the building. I flagged it to the concierge and nothing was done about it, not even offering a different room. Broken contract: A free excursion was written into my booking. I emailed them 72 hours before check in to book my excursion and received a response that I have to wait to book at check-n. Ok. At check-in I tried to book an excursion and was told they had to wait until enough guests booked to send out as a group. Totally fine. That never happened across the five days I was there. Service gaps: The rooftop adult-only deck went without a bartender for most of my stay. Guests at the hotel were taking turns getting everyone's order and going down to the first floor to get refills on drinks and water. It took a wave of complaints before they finally staffed it for one afternoon. Meanwhile, trash had accumulated on the bar and deck, evidence that staff weren't even cleaning the rooftop. Dining was the biggest letdown: The restaurant hours and info they give you are wrong on nearly every level. I booked this resort specifically for the ceviche and sushi and there was zero sushi the entire stay. When asking about this, I was told I'd booked "out of season"....in June. The menus never vary and it was the same dishes every single night. Ro Marley is not open every night, and three of my five nights, my only options were a terrible Italian restaurant or room service. Pricing was sketchy: A group of six of us compared notes and every one of us had been quoted different prices for excursions, room service, and the spa. I was charged twice for a single room service order I placed once. Broken amenities: The hot tubs on the patios don't work. Another issue the group of six of us compared experiences on. What was good: A handful of menu items were genuinely tasty but the same meals get old 5 days in a row. The staff were friendly overall. The area outside the hotel is walkable and has some options for food and shopping. Unfortunately, none of that makes up for broken contracts, blatantly false advertising of what they offer, inconsistent charges, and under staffing at every turn. This isn't a 5-star property, and I won't be returning or recommending it.

huntinfoolio

I cannot recommend this place enough! First off upon arrival we were greeted warmly by the staff at The 5’s Oceanfront and it was the start to a great relaxing trip. Shortly after we met an amazing staff member named Erica. She was part of the team that helps you lay out your schedule for the time that you are a guest there. She helped us book excursions and was there 24/7 our entire trip to help us have a customized stay to our liking. She gave us many recommendations for things like secluded beaches, places in Puerto Morelos for good food outside of the resort, places to shop, ect. the list goes on and on. I cannot say enough praise that will capture how much help she was for our wonderful anniversary trip. Everything was top notch at the 5’s. We rented a car in Cancun and it was extremely easy each day to have them grab our car out of valet. We loved that we were able to have a car there and were not charged a fee for having it there on sight. Surprisingly we pretty much had the place to ourselves. There were always so many beach chairs on the beach to lay out in and the pool hardly ever had people in it. They have an adult only rooftop pool that had the most stunning views as well. Both of the pools are beautiful infinity pools with picture perfect views. Our room and everything on the grounds was amazingly beautiful. The staff went above and beyond daily. I cannot say enough good stuff about this place and the staff. We are big world travelers and my husband even had two specific dinner items that he said were top 5 ever for that specific food item, (the lasagna and the ossobuco). All the food was extremely good, breakfast, lunch, and dinner. It was so nice having all food and drinks be unlimited, as we didn’t have to worry about the bill at the end of each bar run, coffee run, breakfast, lunch, dinner, or dessert run. The town for shopping was a quick 10 minute walk by beach or road. The entire trip we felt completely safe, as there were national guards all over the place in town, which made us feel safe. My husband and I are not usually resort people, but we would stay at The 5’s Oceanfront again 100%. The 5’s Oceanfront in Puerto Morelos was such a wonderful little hidden gem in between Cancun and Playa Del Carmen. We will definitely be back!

Tyler Quinn

DO NOT WASTE YOUR MONEY AT THE FIVES OCEANFRONT PUERTO MORELOS. We checked out just one day ago, and this was one of the biggest vacation disappointments we’ve ever had. The sargassum was so bad that the smell of rotten eggs wasn’t just on the beach—you could smell it from our room. The beach and shoreline were covered in seaweed, making it impossible to enjoy what is supposed to be the main reason people come here. I’ve included photos from our stay so others can see exactly what we experienced. We understand that sargassum is a natural problem, but what made this trip even worse was how the resort handled it. The staff was rude, dismissive, and acted as if our concerns didn’t matter. We felt like once they had our money, they had no interest in helping or making our stay better. Please don’t make the same mistake we did. If you’re coming to this area this year for beautiful beaches and clear Caribbean water, stay away from The Fives Oceanfront Puerto Morelos. Instead, take the ferry to Isla Mujeres and stay at Ixchel Beach Hotel. The difference is unbelievable—crystal-clear turquoise water, beautiful white sand, friendly staff who greet you with a smile, and a much better overall experience at a very reasonable price. We wish someone had warned us before we booked. Hopefully this review saves someone else from making the same mistake. Look at the comparison this is from 7/26/26. 1st picture from the fives resort with seaweed 2nd picture is Ixchel hotel clear blue water

Elizabeth Trudell

My sister and I came down for a girls' trip and have had a great time! Our room was always clean and the food was great. Carlos, our butler, was very communicative and helpful. Rocio made the check in process smooth. Jesus and Luis in the Privilege restaurant were excellent. Martine at the dive shop helped us book a great day of snorkeling and swimming in a cenote. And Antonio at the main pool took great care of us and made sure we had whatever we needed. We would definitely come back!

Claire Hardaker

Stayed in the Privilege portion of the resort and it was wonderful. The rooms were clean and well stocked. If you needed anything for the room, the staff was helpful and fast. The overall service was absolutely amazing - from the attention to allergies, to making sure you had everything and were having a wonderful time. Sebastian was our go to person when we needed anything. He made all the reservations for our delicious meals, made sure our needs were met, and remembered details we mentioned on the first day (ex remembered it was one of our birthdays on the Saturday and arranged several little surprises throughout the day). Had a wonderful time and am sad to be heading home!

jose calderon

Our honeymoon at Ocean Coral & Turquesa was truly unforgettable, largely thanks to the outstanding service provided by Elizabeth. She was exceptional, seamlessly scheduling all of our reservations exactly when we requested and remaining incredibly attentive to our daily needs. She went above and beyond to ensure our stay was perfect, and we will absolutely return in the future solely because of her dedicated service.We also want to recognize Frankie from the main lobby bar, Angel from the Privileged Lounge, and Marco for their amazing hospitality. They consistently exceeded our expectations—from crafting the best margaritas and providing impeccable service during our romantic dinner, to graciously accommodating us when we missed a dinner reservation. We deeply appreciate everything the team did to make our celebration so special, and we will enthusiastically recommend Ocean Coral & Turquesa to all of our family and friends.

Danielle

Antonio around pool area .Eduardo and Gustavo at pool bar Alexis too and Alejandro at chill out bar are amazing! They are so friendly, very hard working and will make you all the drinks you want...even have another ready and waiting before you are done your 1st. If you don't know what to order, just ask! Go see these guys they are awesome. They work very hard not only behind the bar but taking drink orders/delivering them around the pool. Please remember to say thank you, give a smile and a tip of gratitude for these hard working people. Lorena @the morning buffet @the omelet station, kudos to her! She is always smiling and welcoming :) She makes our mornings. Adela, with the Spa..she is very informative and lovely. No pressure to purchase but to be honest..we were going to go with a massage off resort but it was her as a person that had us decided to book a couples massage 💆‍♀️ 💆‍♂️ with the spa. Each day at the pool she would say hello, ask about our day. Yael and Fernanda, were amazing for aqua fit and Zumba, the shows were amazing. So many more that we would love to mention, even the gardeners were hard working and friendly.

Molly Berthiaume

(Review of our entire stay and a special thanks for Joelle, the bartender at Villa Marina bar!) This was my second stay at Ocean Coral and Turquesa and it was just as lovely as the first! The service is friendly, the food is good with plenty of options, the rooms are new and clean with great daily cleaning service, the beach and pools are nice and clean. The only two minor complaints I had: the reservation system opens at 10 am and it can be difficult to get reservations for the a la carte restaurants if you don’t book right at 10 am. If you have issues, guest services can help you which is a nice accommodation (for dinner, Hacienda Los Girasoles is my personal favorite while my boyfriend liked the Sensai Japanese restaurant best). Also, if you want a pool chair and aren’t part of the privilege package, you have to get outside very early to reserve a chair. Beach chairs were abundant so we had no issues with chairs there, and the beach was very nice. We ended up with a leak from the AC in our first room and maintenance was very quick coming to assess the issue, and when they determined they couldn’t fix the issue right away, we were promptly assigned a new room with an ocean view on the top floor (this was a complementary upgrade). Guest services checked in with us multiple times after this change to ensure we were happy with our new room and to see if we had any other requests which I thought was very nice! It was our first time doing the El Beso package which we enjoyed because we got our own section of beach and access to an additional a la carte restaurant for breakfast and lunch. Joelle, the bartender at the Villa Marina bar (picture included 🙂), went above and beyond to make special drinks for my boyfriend and I that we loved. He was very attentive, friendly, and clearly loves his job; we made the trek from the beach every day to see him for his drinks! Overall 10/10 experience, 5 stars, would return to this resort without hesitation.

Ashton Quarks

Here is an honest review: We came in late August, which is the beginning of their off-season. This was good and bad. It was not so crowded, so the lines for restraunts, food, and drinks were almost always short, or non-existent. But we were NOT TOLD it was their off-season prior to booking/purchasing all-inclusive, so we did not know that many/most of the restraunts would be closed/consolidated with eachother. Casa del Rosas was amazing. Probably some of the best Mexican food you will have here and such a great experience. Can't recommend it enough! If you do, please ensure other people have booked as well. It is such an easy way to make good friends with some of the strangers at the resort. The hospitality staff here is unmatched. The plants are well manicured. The beaches are clean. The bar tenders and all kind and friendly. The waiters are great. The check-out process was a little rough. There was no text, email, notification, or paper to let us know about the pre-check out process, or that a shuttle would not be provided back to the airport :(

the3rdsd

Here’s a polished Google review you can post: ⭐⭐⭐⭐⭐ We had a fantastic stay at The Fives Beach Hotel & Residences! The room was spacious, clean, and very comfortable, and the food exceeded our expectations throughout the resort. Our favorite dining experience was at Casa de Rosa. The food was outstanding, but what really made the evening special was the exceptional service. Fatima and Wendy were incredible hosts—friendly, attentive, and genuinely welcoming. They made us feel like valued guests and ensured we had an amazing experience from start to finish. Overall, the service across the resort was excellent, and the staff truly made our vacation memorable. We would definitely recommend The Fives to anyone looking for a relaxing all-inclusive getaway in the Riviera Maya, and we look forward to returning!

Melanie Reese

We just returned from a fabulous week at the Fives. My family of 6, had 8 other family members join us for the week! My family was upgraded from a 3 bedroom residence to the 3 bedroom penthouse in building 18! It was a beautiful room! We also loved this building and it's location. We were able to see the monkeys playing in the rainforest almost every morning. My other family members has a 2 bedroom residence, and 2 - 1 bedrooms. All of the rooms were close to ours and beautiful as well. Housekeeping service was amazing as always, as well as the people who keep the fridge stocked! Shout out to the best bartender at the members pool, Jerry! He took wonderful care of the entire family all week! Our ambassadors were Renata and Andrea, who were both wonderful. They were attentive, considerate and took care of everything! They ensured everyone had reservations they wanted, including allowing all 14 of us to eat together two times to celebrate 3 birthdays. They both went above and beyond, especially Andrea, and we were so grateful to get to know them. We had wonderful services at the spa by Margot and Flor, we highly recommend both of them. The food was not as good as I remember on previous trips, however, we loved our meal at Seasons. It was a wonderful experience and the food was exceptional! My family of 6 had an in-suite dinner on our rooftop on our final evening. Our server, Daniel, and our chef, Cesar, were both top notch. The food was absolutely incredibly, easily one of the best meals of the week! It was a perfect way to end our vacation together. We have always enjoyed the Fives property and this trip was no different. I appreciate the level of service my entire family received, it was an incredible trip and I am sure we will be back!

James Suckling

In summary? What a place - would absolutely recommend. The hotel is amazing, very clean, great facilities and a wonderful place to forget the world for a couple of weeks. The staff are brilliant, with a special mention to Omar who literally couldn’t do enough to help us make our holiday even more special with some great trips and there to help with any questions we had. He’s brought a new meaning to FOMO. It’s now Fear of Missing Omar. The first room we had was ok, exactly what we’d paid for as a basic duluxe room for two adults and two children. However, it was a bit tired and had no view at all. We asked if we could swap and we upgraded to a one bedroom suite for $80 a night which was worth every dime, cent, penny and pound. The new room was amazing and we’d definitely book that one next time. The food and drinks were good, as others have said go earlier to avoid queues. The only slight let down was the number of sun beds around the pools, and number of tables and chairs for the evening entertainment. Just aren’t enough for the volume of people staying - and nothing gets done about the ridiculous sun-bed hoggers who put towels out at 6am and turn up for an hour later in the day. Very annoying when there aren’t enough beds in the first place. Overall, an amazing holiday with so many wonderful family memories. Would recommend without hesitation.

Jade G

Overall stay was amazing. The food was delicious the service was excellent. You need to arrive to the dining area quite early to accommodate larger groups. Our favourite restaurant was Seasons and La Brasserie. Our server from the Epic Cabana location named Andrea Dominguez was very attentive and provided amazing service. She was always smiling and made us feel welcome everyday. She constantly asked us what we needed throughout the day. She deserves the recognition. Jannet Pat was also a very good server, she was quick and efficient. Cleaned our plates and cups right away. She too needs recognition for her outstanding services. Saturday, the pool area by the beach was lively compared to the other days. Better music selection much busier. Cons: We stayed in room 20105. The room itself was clean and spacious. The housecleaner maintained our room beyond our standards. A few curtains were broken so they didn’t fully shut. Our mattress was very old and worn out. We were sinking into the bed, we have back aches from it. We will get a massage when we get back home. The beach was quite rocky. The water was not very swimmable due to the high volume of sargassum. The shuttle times throughout the resort should be increased as they were always full.

Jessica Barajas

Rest. Tokyo We had an absolutely outstanding dining experience! Chef Ignacio created an incredible meal—every dish was beautifully presented, full of flavor, and clearly prepared with passion and skill. A huge thank you to Angela and Nancy for their exceptional service. They were warm, attentive, friendly, and made us feel welcome from the moment we arrived. Their professionalism and genuine hospitality made the experience even more memorable. We highly recommend this restaurant and can't wait to return. Thank you, Chef Ignacio, Angela, and Nancy, for an unforgettable evening! ⭐⭐⭐⭐⭐

Kona Ice of Jersey Shore

We went to the mall bar and angel, valerio, and gloria were keeping us well hydrated and were very attentive! Talked with them about where we are from and had “almost” a whole conversation in spanish since my spanish is not the best but we managed and they all spoke very good english and were very easy to understand. They all were excellent bartenders! At the buffet Caribe, Manuel was fantastic with keeping our tequila flowing and enjoyed conversations in spanish with him. He was very pleasant and took wonderful care of us! We hope to see him again before we leave. We hung out at the pool bar by the Captain Morgan Buffet and Angel took very good care of us everyday that we were there! He refilled our drinks and always checked on us when we got “thirsty”! He talked with us and we got to know him very well!

Adrian Centorrino

At The mall maria velasco was our waitress and she way absolutely amazing! Every time a glass went empty she was there. We waited on nothing. She was vary polite and kind. She was by far the best server we've had all week and she made us all want to come back the the mall exclusively.

chelsey olivarez

Rigoberto Lopez was an amazing waiter at Buffet Caribe! He was always friendly, attentive, and made sure we had everything we needed throughout our meal. His excellent service truly made our dining experience even more enjoyable. Thank you, Rigoberto, for your outstanding hospitality!

Manuel Estrella

The La Fuente Restaurant was incredible. From the moment we arrived, Virginia welcomed us with a warm smile and an outstanding attitude. She escorted us to our table and made sure everything was perfect throughout our visit. The servers, Lizbeth and Estela, were also wonderful, friendly, attentive, and always making sure we had everything we needed and that our meals were excellent. I highly recommend this restaurant, especially if these three amazing ladies are taking care of you. Thank you, Virginia, Lizbeth, and Estela, for the thoughtful cake you surprised my daughters with to celebrate their graduation. It was such a kind and memorable gesture, and we truly appreciate you helping us make this celebration so special.

Amy Roach

Alexandra and Nubia Dzul at the Buffet beach were awesome. Very nice with a warm welcome. They took care of my family several times throughout our stay and were amazing every time. The resort is awesome a well. Clean and welcoming. The pools are large and accommodating for everyone. This is our second time at this resort and I will be recommending this resort to all my friends and family.

Maurino Gaspar

I had a great experience at the Buffet. The service was professional, the team was friendly, and everything was handled efficiently from start to finish. They communicated clearly, delivered what was promised, and made the entire process smooth and stress-free. I appreciate their attention to detail and commitment to customer satisfaction. I would definitely recommend the Buffet to anyone looking for reliable service and look forward to using them again. thanks to Luis and Miguel for the excellent service.

Volodymyr

We had a wonderful experience at the restaurant tonight. The food was delicious, the atmosphere was very pleasant, and the service was excellent. A special thank you to our waitress, Alejandra. She was very friendly, attentive, and made us feel truly welcome. Her great service made our dinner even more enjoyable. Thank you, Alejandra, and the whole team! We really appreciated everything and would be happy to come back again.

Maxine Simon

My recent stay at Barceló Maya Beach in Playa del Carmen was nothing short of phenomenal. This was my second time visiting—my first was in 2024 for a wedding, and this return trip, from May 22 to May 28, was to celebrate my 50th birthday with friends and family. I can truly say this experience exceeded all expectations. From the moment I checked in to the day I checked out, everything was seamless and welcoming. I stayed in the Premium Level, where I had the pleasure of meeting two amazing staff members, Stephany and Marianna. They were consistently supportive, attentive, and genuinely kind throughout my stay. Coordinating a group of 24 guests can be challenging, but the staff made it feel effortless. Every guest was greeted with warm smiles and refreshing welcome drinks, setting the tone for an incredible experience. The level of hospitality at this resort is truly top-tier. I would like to give special recognition to Arturo Salgado and Julio Castellanos They are both managers whom exemplify excellence in customer service. Their entire management team exemplifies outstanding service. A heartfelt thank you as well to my event planner, Christian Mendoza whose dedication and attention to detail helped bring my birthday celebration to life. With the support of Natalie and the team, they created an unforgettable experience that I will cherish forever. From the restaurants, La Trattoria and the Mexican restaurant were all excellent. The lunch Resturant at Captain Morgan, and Maya Tropical breakfast spot, and others were wonderful accommodations our large party . To every staff member we encountered, everyone played a role in making this celebration so special. The resort grounds were always clean, beautifully maintained, and inviting. We also enjoyed dining at both the Italian and Mexican restaurants, which were excellent and accommodating for our group. Every detail, from service to atmosphere, was exceptional. To Ron in the Transportation Department thanks for organizing my guest list airport travel. I feel incredibly blessed and grateful to have shared this milestone birthday with such wonderful people at such an amazing resort. Finally a special heart felt thank You to Estheer Morales who helped me through this journey. Your kindness and compassion and customer service makes Barceló Maya Beach truly holds a special place in my heart, and I look forward to returning again.

Mhayes0712

I loved the activities by the pool. The entertainment did a great job keeping everyone involved and engaged with the dances and workouts. Everything is very accessible, either by walking or catching the bus that rides through the resort. The buffet area is very clean and provides great food! Laura, Miguel, and Cecilio are some of the servers I truly enjoyed having in the buffet when I was in attendance. They were very helpful by providing drinks and they always kept our table clear whenever we were done with our plates! I truly enjoyed this resort!!

David Ruckman

Teresa Chable and Lizbeth Mez at Capri (our dinner reservations on our final night here) were terrific. Servers elsewhere were good/great, but we wanted to call attention to this pair. The food across the board was great but communicating was an issue at times. Scenic views, beautiful and well-kept beaches. Fun entertainment. My wife and son and I were here for a summer finale trip and we could not be happier with the quality, comfort, and care.

Kayla Snyder

This place is beautiful, the rooms are filled with AC. You get a cute balcony outside where you can overlook the yards. The servers and workers are all so lovely, they are always around to make sure you get what you need. The beach is beautiful you can go snorkeling and see all the fish and even sometimes sea turtles! Watch where you step when walking around the paths though cause the iguanas love to sunbathe where you walk! If you want to go to a nice resort highly recommend This place!

Randy Dalrymple

Dinner at the Santa Fe steak house was incredible. Food is delicious. Teresa Chable was an excellent receptionist and was very understanding that we were late and she still accomodated us with a smile. Carlos Uitzil was our waiter and was so attenative to me and my family throughout the whole meal! They are both excellent employees and are valuable assets to Barcelo that should be praised for their loyalty to both Barcelo and Santa Fe! We love Barcelo like family!

Rose Garcia

Our stay at Barceló Maya Tropical was absolutely unforgettable! This was our family’s very first trip to Mexico, and we couldn’t have chosen a better place to experience it. From the moment we arrived, the staff made us feel so welcome. Their hospitality was truly outstanding, and every employee we encountered was kind, friendly, and eager to help. One moment that really stood out was when my daughter accidentally lost her AirPods. The staff went above and beyond to help us search for them, and their genuine care and dedication meant so much to our family. We thoroughly enjoyed the delicious food, fun entertainment, beautiful pools, and all the amazing amenities the resort has to offer. It was the little details and thoughtful touches throughout our stay that made this vacation feel extra special. This trip exceeded all of our expectations and truly felt like a dream. We’re leaving with wonderful memories and heavy hearts because we’re so sad to go. Thank you, Barceló Maya Tropical, for making our first trip to Mexico such an incredible experience. We can’t wait to come back!

Guillaume D'Amours

Our night at the Santa Fe restaurant was one to remember. Our waiter, Jorge Morales, was extremely thoughtful, attentive, friendly and dedicated to making our night special. Being type 1 diabetic and coeliac, trust in my waiter is essential to peace of mind and health, and here it was totally the case. Food was delicious, but also safe for me to eat, even if I am so sensitive to gluten. Once again, service made the whole night. We will have to come back.

Denisa Doftoreanu

We just finished our vacation at Royal Hideaway Playacar and had an INCREDIBLE time! We've been to Mexico for the past 10 years and this is definitely one of the top hotels we've ever been to! Beautiful hotel (just like a royal palace) great restaurants (Italian and Mexican we're our favorites) and the pools were excellent! We also had some standout members of staff I wanted to give a shoutout to!! BRANDON: An INCREDIBLE entertainment team member! He has so much energy and does all of the activities above and beyond! He speaks amazing and clear Spanish and English so everyone was able to understand everything. He brings such amazing and positive energy to the resort and to all the guests and the activities. Whenever we saw him in the morning annouce the activities, we would get so excited that we got to have him lead us that day! We had the best time getting to do the activities with him and he always just made each activity so much fun for everyone and very memorable. If you get to do Aqua Gym, Trivia, Sushi lessons...etc with him, you're gonna be very lucky! CARLOS QUINTAL: What an incredible person! He is always so incredibly aware of everything that's going on to make sure everyone's experience is the best it can be. He is so kind and does amazing work. I got sunburnt on my knee and asked the staff for some ice, and he saw and came over right away to make sure I had enough and he wrapped it, and checked in to see how I was feeling. He also goes above and beyond what is needed and what his job demands. He is also such an incredibly kind person who we were so beyond lucky to meet. He always makes sure all the guests are having the best time, and he just brings such joy to everyone! If you get to meet him at breakfast or any of the restaurants, make sure you thank him! JOSÉ ESPINOSA: (Waiter): He is so kind and always goes above and beyond what is needed. He always checked to make sure that our food was good and that we have everything we needed and we needed something, he got it right away and always brought such kind energy and a big smile on his face! We loved meeting him and always got so excited when he would be our waiter again and always had the best time with him. Thank you to everyone for making our expirience and vacation so amazing and memorable!

Brenda Peraza

I came to Playa del Carmen with my sister for a relaxing getaway, and this resort exceeded all of our expectations! From the moment we arrived, the staff made us feel welcome with their friendly and attentive service. Everyone went above and beyond to make sure we had an amazing stay. The resort itself is beautiful, with top-notch amenities, spotless facilities, and everything you need for a stress-free vacation. There was always something fun to do. Special thanks to Brandon, the entertainment was outstanding and truly five-star quality. Also a special thank you to Ricky our Concierge who made sure we were well taken care of. Whether we wanted to relax by the pool, enjoy great food, or take part in the activities, there was never a dull moment. If you’re looking for the perfect place to unwind while enjoying exceptional service and incredible amenities, I highly recommend this resort. We had an unforgettable vacation and can’t wait to come back!

Romeo J Espinoza

Amazing service! Always getting taken care of and Brandon is amazing with the in house activities! Javier & Jorge are the best with keeping up with you in the pool making sure you’re okay and have enough food and drinks! Make sure to Brings some 1s & 5s they deserve a tip for the amazing service! Will be coming back!! 👏🏼 Restaurants are good food! Service is sensational!

Jennifer Housley

Overall, I had a good stay, but this probably isn’t a resort I’d choose again. The grounds are absolutely beautiful, very well maintained, and the rooms were clean, comfortable, and stayed nice and cool throughout our visit. The food was average overall. Nothing was bad, but most of it wasn’t particularly memorable. The standout was Spices, which was by far the best restaurant on the property and definitely worth visiting. Service was mixed. The pool servers were friendly and attentive, but there weren’t enough of them. The bartenders at the main pool could use additional training on drink preparation and customer service, as they often seemed inconvenienced by drink orders. One thing to be aware of is that although this is an adults-only resort, it caters to a quieter, older crowd. The pools close at 8:00 p.m., so evenings felt pretty low-key. If you’re looking for a more lively adults-only atmosphere, this may not be the best fit. Overall, it’s a beautiful, relaxing resort, but based on both my experience and comparisons from friends who have stayed at many all-inclusive resorts in Mexico, I’d rate it as average.

Beatrix Morrallee

I am currently at this fabulous resort. I have never written a review while still on vacation but really feel the need. Check in was easy and our luggage was taken directly to our rooms We have never experienced concierge service like Ricky, our villa concierge has provided, with a smile. He ensures that everything is great for us, and if not, he’ll take care of it. Fortunately, there hasn’t been much for him to take care of. But knowing that he checks in several times a day is so wonderful. The Royal Hideaway Playacar is truly Heaven! The resort is immaculate, the beach is soft white sand and no rocks in the water. The food is the best I have ever experienced at an all inclusive. The ala carte lunch and dinners are so amazing, with great food, beautiful presentation and top of the line service. The buffet breakfast and lunch take care of our appetites ever so well. I am absolutely blown away by the special treatment I was given at Azia, the Thai restaurant due to my shellfish allergies. I was told exactly what was safe for me and what I could not have. On the second dinner there, our amazing waiter Oscar ensured that the oil was changed before I arrived, to guarantee no allergic reaction and no cross contamination. I cannot thank him and the chef enough for for such incredible and unforgettable service. The pools are so much fun ! The entertainment ladies, Alexa and Marianna have made aqua fit and the games so engaging and enjoyable. I don’t think I’ve ever seen so many vacationers join in before. They’re enthusiasm is contagious. The bartenders at every bar are great. Huge thanks to Jose for making such delicious drinks. The fabulous guys who wait on us at the pool in the beach and look after every need for drinks and food are so amazing. Thank you to Jorge and Luis for being there for us Two more days left and we have enjoyed every minute. 🥰 We would return in a heartbeat !

Statewide Property

Had an amazing birthday weekend! Lilly our pool butler is FANTASTIC. She always makes sure to take care of us with our poolside cabanas. She decorated our cabana this year with a birthday theme and it was sooooo cute! Dulce was our yacht concierge and she made our stay more special than ever. She even decorated our room which was beautiful. The service we received on our yacht trip was one of the best ever. Dulce didn’t miss one detail. I can’t thank these two enough for making my birthday weekend so memorable!

Eric Whitman

This was an excellent place to vacation. You just need to prepare yourself. For topless bathing suit optional on the women by the pool area. The service was amazing, very sexy atmosphere, romantic for couples even better. If you can upgrade to premium. There are quiet areas, but it's also definitely a party atmosphere..

Ever Odiney Jiménez Santiago

My partner and I recently stayed at Temptation Resort, and we had an unforgettable experience. The resort has an incredible atmosphere, and there's always something fun going on, especially at night. One of our favorite experiences was having dinner at SHE. It was so much more than just a restaurant—the dinner show was absolutely amazing! The performances, music, and overall production made it one of the best nights of our trip. It was entertaining from beginning to end, and we loved every minute of it. The nightly shows around the resort were also fantastic and kept everyone engaged. We were lucky enough to meet Dany Boy, one of the Playmakers, and he honestly made our vacation even better. He spent time dancing with my partner and me, made us feel welcome, and always had a smile on his face. He has an amazing personality and knows how to get everyone involved.

Gina Pia McAllister

The Bottom Line: If you are strictly looking for an uninhibited, "adults-only party vibe," Temptation delivers. If you expect true luxury, seamless service, or a relaxing beach vacation, look elsewhere. The "Dealbreakers" (Service & Room Issues) The Check-In Disaster: A one-hour wait followed by being assigned a room with literally no furniture is an unacceptable baseline for a resort claiming luxury status. The Downgrade: After waiting hours and battling with Expedia, being placed in a partial ocean view room when you paid for a full ocean view is a bait-and-switch. The "Concierge" Trap: Renaming high-pressure timeshare salespeople as "concierges" is a predatory tactic. Forcing a 2.5-hour pitch by plying you with shots, only to turn cold and rude when you say no, ruins the hospitality experience. The Expedia Letdown: It is incredibly frustrating that Expedia wouldn't support a transfer when the hotel literally failed to provide a functional, furnished room. The Resort & Amenities The Beach (or lack thereof): The marketing pictures are misleading. The actual beach footprint is tiny/nonexistent. The Pool (The Saving Grace): Large, lively, and genuinely fun. This is where the resort actually matches its party reputation. Service here was decent but not standout. 🍽️ Food & The "All-Inclusive" Illusion Nickeled and Dimed: True luxury all-inclusives include premium liquor and decent wine. Being restricted to bottom-shelf well liquor and facing constant upcharges for basic upgrades completely kills the "all-inclusive" value proposition. The Food: Mediocre, Americanized, and uninspired. For someone who travels often, the constant hustling and peddling make it impossible to actually relax.

Aaron Stucki

Wow! This has been the must fun I've had any resort. We were about worried at first because after we booked it sounded like the is a club for people that are into the "lifestyle." It ended being some of the most fun down to earth people and we met so many friends that were just like us. We never felt uncomfortable at all. It went so well I proposed to my future wife and it had a lot to do with how absolutely incredible the staff was and how much fun they made it. If it wasn't for romeo we would never gotten these incredible reservations because we didn't know how it worked. We went to an awesome little spot on the beach called Sea fit and they made it so special! Giovanni and Alani were so accommodating and even brought out the cutest dessert with our names and congrats. The whole staff clapped and congratulated us. 10 out of 10 and im sorry im forgetting the name at the front desk that was also incredible but if I can grab his name I'll update my post!!!

Yana Martynova

This hotel was amazing with entertainment and programs. Clearly stated activities everyday with a variety of different parties throughout the week. The service here was exceptional.there is a concierge in every building and our concierge Nairobi made our stay super special and easy. She made sure to inform us on every activity we had included in our stay and handled our restaurant reservations super quickly. During our trip we got engaged and she went out of her way to make it extremely special for us and very memorable. The concierge are extremely friendly and responsible. Thank you Nairobi !!

Kate Murray smith

Amazing place! Great place for family’s, my twin boys wanted to try kids club but I was unsure. We went and after meeting Ana I felt more than comfortable with leaving my children. She kept me updated with messages and pictures throughout their time at kids club. Amazing activities for the children to be involved in which they thoroughly enjoyed! They loved going, met friends and Ana was great! 😊

Aleisha Oliver-Griffiths

We had a fantastic family holiday at Grand Sirenis Riviera Maya. The resort is beautiful, with amazing wildlife, lovely pools, plenty of activities and excellent entertainment. We made some unforgettable memories here. The staff were the standout. Marcial at The Park restaurant was always cheerful and attentive, Roberto our concierge was a fountain of knowledge and went above and beyond securing our restaurant bookings, Christian from the entertainment team made aqua aerobics one of the highlights of our holiday, and Cecilio Torres gave a brilliant bike tour packed with interesting information about the resort and local wildlife. The à la carte restaurants were excellent, especially Butchers, where the steak and chicken were cooked to perfection. However, booking them was extremely difficult. The online reservation system rarely had availability, and even with Roberto’s help, the only times available were often 9:15 pm, which isn’t ideal with young children. The biggest disappointment was the room (2227). While the resort itself was clean and well maintained, the room felt tired and grubby. We found someone else’s fingernail clippings and dark hairs on arrival, along with cracked tiles, damaged doors and a faulty hairdryer. The rooms really need refurbishment and improved housekeeping. This was the only thing that has made us hesitate about rebooking. There are a few other areas that could be improved: more shaded areas around the pools, as shaded sunbeds were gone by around 6 am despite the no-reserving policy; easier access to drinks for guests not in the pool, as most bars are swim-up bars; clearer signage around the resort; and a simpler check-out process with better information about luggage collection. Breakfast service was inconsistent, and the early breakfast at The Black Sheep was disappointing, with very limited choice. We also experienced one morning without running water across the resort, although fortunately we were out for the day, and our room key stopped working towards the end of the holiday, which was resolved quickly. As a married couple, we were surprised to find our room had two double beds rather than a king-size bed. The sofa bed for our children was also extremely hard, heavily stained and hadn’t even been made up before our arrival. After a long day of travelling, having to arrange the children’s bed ourselves was the last thing we wanted. Ensuring family rooms are fully prepared before guests arrive would make for a much more welcoming start to the holiday. Despite these points, we genuinely had a wonderful stay. The amazing staff, beautiful surroundings, wildlife, restaurants and entertainment far outweighed the negatives. If the rooms were refurbished and a few operational issues addressed, we would happily return.

Simon Gardiner

We have been here a week with a few more days to go. There are many positive points and I will mention them before I describe the one (but very big) negative point. Lovely hotel spread out over several buildings. Nice room, kept very clean by staff. The hotel is literally built into the jungle so loads of wildlife including boa constrictors green vine snakes, iguanas (lots of them), coatis, agouti, monkeys and much more. The food is excellent, there are several specialist restaurants (we have tried 3 as some are fully booked) but the buffet restaurant is brilliant. Loads of bars with very friendly and professional bar staff, in fact all staff have been great. The pools are impressive, large and kids friendly. BUT there is one negative issue that is a real problem for us, it’s seaweed. This might seem trivial, but it is not!! There are literally tons of seaweed on the beach or just off shore. It appears Sargassum seaweed can undergo “blooms” and this has been an increasing problem for the last 15 years! Now the hotel is doing its best to combat this with screening nets out in the ocean and tractors that tow big raking units behind them to try and clear the seaweed from the beach. This probably helps but when the wind and currents are in the wrong direction the seaweeds swamps these measures. In addition to the physical mass on the beach and the sea, the smell is awful (actually exacerbated by the raking process). Since we have been here, the beach by the main beach bar has been unusable. If you walk along the beach (a few hundred meters) there are clearer areas and you can get into the sea (on a good day!!). Now I know this is not the hotels fault and they are trying to mitigate the issue but I am miffed TIU made no mention of this issue in their literature (well they do but in my opinion, they greatly understate its significance). When I spoke to the TUI rep she stated “ you can go to other beaches”. Well I picked this resort so I wouldn’t have to! All I can say is, if you choose to come here, research the seaweed bloom risk for the period your intended stay if the beach is important to your holiday.

Andra Poponet

My partner and I had the most amazing stay at Grand Sirenis and we are so sad it’s over. The resort is huge full of various animals and the friendliest staff, you can’t walk past anybody without getting the biggest smile and hello. On our first day here we met our concierge Jarrod and our holiday changed significantly because of him in the best way possible. He showed us pure luxury through the Unlimited Leisure Club and we upgraded straight away which was the best decision. The luxury and service you receive is second to none. If you happen to get Jarrod as your concierge count yourself lucky, he always ensured you had the best stay, booked every restaurant we wanted for us, told us the best way to get to a lagoon which is a hidden secret here. He seemed genuinely interested in what you were saying and actually listened. I will always remember Saiet from the beach club who could not do enough for us, always checking that we were okay and actually staying to chat with us. Danny Boy was hilarious, you could spend forever in the pool in stitches watching him perform and make his jokes. Not to mention the Bingo and Loteria which we never missed. The food was exceptional, whether it was the buffet which had a SUCH a wide variety of food and drink, or the à la carte restaurants which really felt like you were in posh restaurants every day. Do yourself a favour and book this hotel you will not regret it!!!

nilu patel

Writing this while currently in resort. Good thing is golf carts, service at the pool side. Everything else is worst, avoid this place as much as possible. Rooms are not great, pretty old property. Yesterday there was water break in the room, they change the room and reprogrammed our keys for new room. After reaching to room our keys not working. They took 35 mins to send someone who again struggle to open initially. After multiple calls by him to office he was finally open it. The staff who was here didn’t know English so against communication was challenge . The staff who was picking phone hangs in two mins, transfer call to front desk, no one there to pick. Chatted in the app for no help. They said manager will call back but no one actually did. Note front desk is not near you have to go lobby by golf cart. Overall still unsure about not being locked out. Good cart staff good. House keeping is very good. Front desk is very unwelcoming. Most of staff not able to speak English so you had to use phone to translate. Food is below average (vegetarian options). Room credit is not useful anywhere. Give you an example spa only use 50 while without credit you get 40% discount which better. Overall credit is a trap. They can infect give you any amount as credit but you can’t use it. I am not going to stay in palace properties any where. Take your decision informed. Update: It got worse asking question at front desk led to scare. Went to public relation team already. While lock works great today evening thank god. Not much help.

Nicole Ilgenfritz

Our recent stay at the Moon Palace Grand Resort was absolutely exceptional. From the moment we arrived, we were impressed by the level of service, attention to detail, and professionalism shown by the entire team. I would especially like to recognize Felix and Raul (butlers), Alexander (housekeeping), Pedro, Karen, Mel, Jose, Julio, and Gilmer (bar tenders at the main lobby and Diamond lounge) Miriel (concierge), for their outstanding service. It is evident that they set a very high standard for both hospitality and guest experience. Their professionalism, warmth, and commitment to ensuring guests have an unforgettable stay truly stood out. The entire staff reflected that same level of excellence, which speaks volumes about the leadership behind the scenes. Every detail of our stay was handled with care, and we consistently felt welcomed, valued, and well taken care of. We have stayed at many resorts, but this experience genuinely stood out, as it has the past 3 years. It is clear that The Moon Palace Grand takes great pride in the resort and in creating an exceptional experience for guests. We would happily return as we just became residential members and we have highly recommend this resort to others. Please pass this along to everyone involved, and thank you Ricardo as well for everything. Until next time...we love you all!!!

Rodrigo Gan Carrera

Our stay at Moon Palace ended up being a bittersweet experience, and I think it’s important to share both the positives and negatives. The good: Edrei at reception was kind and helpful throughout our stay. He assisted us with a room upgrade upon arrival and also helped arrange a late check-out, which we truly appreciated. The food was good overall, and thankfully nothing caused any issues. The bartenders, waiters, and service staff were generally friendly and attentive. The hotel app also worked very well. We used it to order food, request hygiene items, and communicate with the concierge through the internal chat, which was convenient and efficient. The bad: Unfortunately, the negative aspects were significant. From the moment we arrived, we felt pressured to schedule a visit to The Grand. It felt less like an invitation and more like being pushed into attending, using a day pass, and eventually agreeing to whatever was being offered. We spent about 30 minutes after check-in explaining to the concierge that we simply wanted to enjoy the stay we had already paid for, but the persistence became exhausting. What made it worse was that the concierge spent considerable time explaining The Grand while barely taking any time to explain Sunrise, which was the property we were actually staying at. I understand sales efforts are part of the business, but this felt excessive and uncomfortable. On top of that, we were asked very personal questions such as when we were getting married and why we didn’t have children, which felt completely inappropriate. The second issue was much more serious. We attended a wedding at Nizuc, and the wait staff accidentally threw away my partner’s insulin pen. My partner has Type 1 diabetes, so this is not just a personal item — it is essential medication. The staff at Nizuc apologized and directed us to Public Relations to resolve the issue. We explained everything to Linda in Public Relations, who told us they could help us obtain a replacement medication, but that the hotel would not cover the cost. The replacement cost was approximately $70 USD, and honestly, paying for it was never the issue. What concerns me is the lack of professionalism and common sense behind throwing away a guest’s medication and then refusing to take responsibility for it. To me, situations like this define the difference between a luxury hotel and an average one. The insulin itself is not just another item — for my partner, it is literally the difference between life and death. Linda simply delayed the situation, saying that if the hotel were to take responsibility, an investigation would need to be opened and that it would take time. There seemed to be little interest in showing empathy or urgency beyond offering to call a pharmacy. This happened one day before our departure, leaving a very bitter ending to what could have otherwise been a good experience. Thank you for the positive moments, but unfortunately we will not be returning. We have stayed at Secrets in the past and have never had experiences like this, so we will continue choosing that route.

J W

We have just returned from a week long vacation to Sunrise. This trip was extraordinary. From start to finish, it was wonderful. This resort is family-oriented with every activity focused on family and togetherness. There is not a casino, and the evening shows are over by 9:30pm. There is a night club which opens at 10, but only s a couple of days a week. If looking for a party resort, this likely isn't the one for you. Similarly, if you are looking for a beach resort, you won't like this one. This is more of a pool resort. There is a lot of seaweed at the beach and in the water close to the beach. Reading other reviews before going had us concerned about some of the topics below, but here are our thoughts on them: Staff I have never been anywhere where the staff went so far out of their way to make you feel welcome and to help you. Each one seemed to genuinely enjoy their job, and they loved to share things about the resort with you. We had occasion where we had to call the Hotel Doctor, and all the staff was incredible. Compassionate, problem solving, thoughtful. The Doctor was amazing, and spoken perfect English. Our party member even got a Get Well Soon card from the resort the next day. The staff at the restaurants, desks, housekeeping, security, golf carts, pools etc...all were the same in their enthusiasm. Golf Carts The cart system is awesome. There are actual bus stops around the property, and pre-defined routes. Frequency is often, and all the carts will hold 10 people plus. Restaurants There are so many restaurants to choose from, and they are all great. They go out of their way to accomodate food allergies. The menus are diverse and there are so many options to choose from. Agra, Trattoria and Asadero are just wonderful. Gondola breakfast buffet is less busy than Bugambilias, and the atmosphere is nicer, although they each have similar food. Reservations for dinner were easily made on the app, two days before. Trattoria and Momo Teppan were the hardest to get. Asadero and Pier 8 were the most fun, with musicians playing during dinner. The dinner buffet has a selection of dishes from all different nationalities which makes it lots of fun. Housekeeping They were very attentive, and returned several times a day to refresh your towels etc.. Kept rooms stocked with beer, water, etc... Rooms We had an ocean view room with an incredible view. The rooms were clean, AC worked well. There were no bugs in the rooms at all. They were spotless. Wifi Very strong throughout the resort, including at the pools. Sales Pitches/Timeshare Some reviews talk about being badgered, but we did not find this the case. We got one phone call to the room, and then just at check out. It was all low--pressure sales which was easy to decline. The App This has everything you might need. Restaurant reservations are made from here, you can check the days entertainment, order poolside food etc... Pools Large, fun, spotless, warm. There are three main pools, two with swim-up bars. The one is connected to the kids pool, and it is a lot warmer than the other two. There are lots of places to eat around the pools, so getting lunch is easy and fast. Or you can order from a server to get poolside service, but it's far easier to visit one of the poolside restaurants where you can grab something and go back to your lounger.

Lindsey Beyer

This is a long post but people need to know what they are getting themselves into. We stayed for 5 nights. We have a low level timeshare with palace. Which is ok. But honestly I have questions as to why discounts online seem to be better than with their member price. That was the first issue we brought up. The second issue was the perks we were to have on our account 90% of the time did not work or were incorrect. And we spent hours being rerouted to different desks and different people and being told so many different things I couldn't even keep track. Every single time we had to go to a front desk for something, it was at least 30 minutes to an hour ordeal. The communication between the staff and buildings was abysmal. And we had kids with us which unfortunately they had to wait with us through all of our debacles and they couldn't even go enjoy themselves. In order to book or get bracelets for anything all party members had to be present. There has to be a better way to do that because their current way is terrible. On a positive note, the the staff at the spa was amazing. I booked through the spa directly and had zero issues. Do not book through the app or with the planners, go directly to the source. The ladies are amazing and accommodating. The whole family loved the spa. The rooms were decent. The cleaning staff and food service staff was very nice and helpful. The food was always excellent. So it could have been a great experience but their poor customer service really put a bad taste in our mouths. Along with the fact we spent a good chunk of our vacation trying to fix problems that should have never existed to begin with.

Tiffany Stewart

We just left 7/30/26 I had an amazing stay at Secrets Riviera Cancun Resort & Spa! The resort itself is absolutely beautiful, and everything was always clean and well maintained. The staff was friendly for the most part, and everyone worked hard to make our stay enjoyable. One of my favorite things was having access to both Secrets and Breathless. Breathless always had something fun going on if you wanted music, entertainment, and a more lively atmosphere. Secrets was perfect for relaxing, unwinding, and enjoying a quieter vacation. It really gave us the best of both worlds. We stayed as Preferred Club guests, and it was 100% worth it. The added amenities and service made our trip even more enjoyable. If I had one critique, it would be the food. While the restaurants were decent and there was plenty of variety, many dishes lacked seasoning and flavor. At times it reminded me of nursing home food it wasn’t bad, just very bland. A little more attention to balancing flavors would make a huge difference. That said, I didn’t come to Cancun just for the food. I came to rest, relax, have fun, and make memories and that’s exactly what I got. My daughter had an absolute blast, we met some of the kindest and funniest people during our stay, and we left with wonderful memories.

Antoinette

We did a quick girl's trip to Secrets which gives you access to Breathless. Secrets is low key, that allows you to relax, enjoy being waited on and soak up the sun. Breathless is where you go to turn up and party! Our bartender Jesus on the preferred side was amazing! The entertainment crew on the preferred side made my day each day I was at the pool! The service and friendliness of the all staff did not go unnoticed. Over drinks one night, we met the fitness instructor that convinced us to attend her underwater spin class. The class was fun and we went again right afterwards; although I paid for it the next day. On our last day, we attended the Mexican experience which was my favorite!!! Do yourself a favor and hit up Secrets when you want baecation or Breathless when you want to party!!

Naiomi Sohi

Xavier Mendes the bellman at Secrets/Breathless literally made our trip worth it after a horrible experience at another resort and our last minute transfer. He single handedly changed our entire mindset and trip. He checked in on us daily and just lifted our spirits. Absolutely grateful. Vivianna also our concierge was so good at her job. Overall the resort was beautiful. Restaurants were great. The staff was so welcoming. Like I said, after a horrible experience elsewhere, this was the breath of fresh air and relaxation we wanted.

daryl neveling

We spent our 39th anniversary there and just returned from spending our 40th there. The place is always great. Everything is top notch. The service is great, especially are poolside waiter Nedel. He's been the absolute best two years running. You need a drink he's your man when your drinks about to run out he's there with another one. Very friendly and very respectful. Can't wait to order drinks from him next year

Sana

We chose Secrets Riviera Cancun Resort to celebrate our anniversary, and unfortunately, it turned into one of the worst travel experiences we’ve had. From the moment we arrived, the atmosphere felt unwelcoming. Several staff members came across as standoffish, and there seemed to be more focus on upselling than providing genuine hospitality. When we got to our room, it was unacceptable. There was a strong sewage smell coming from the water—both the sink and shower—which made it uncomfortable to even wash our faces or brush our teeth. A manager came to check and acknowledged the odor but dismissed it as “normal,” which was shocking. We were told we would have to wait two days to be moved unless we paid extra to upgrade, which felt completely unreasonable given the condition of the room. When we were finally moved, the next room was not much better. There were visible blood stains on the sheets, the floors were dirty, the shower was unclean, and there were ants on the deck. We were told the room had been inspected, which made the condition even more concerning. We ended up living out of our suitcases for several days. To make matters worse, one of our personal belongings—my husband’s expensive electric toothbrush—went missing. When we reported it, we were asked to allow a search through our personal items, which felt invasive and inappropriate, so we declined. Hours later, we were told the toothbrush had been “found,” but when returned, it appeared to have been used, which was extremely disturbing. Additionally, some of my personal skincare items also went missing. Management response was very slow. It took several days for anyone to properly address our concerns, and we were not moved to a more suitable suite until day five—by then, our anniversary was already ruined. Given everything that occurred, including how the situation was handled, it left us with serious concerns about accountability and oversight. I will be contacting Hyatt directly to formally address this experience. Beyond that, the beach area was not well maintained, and the food did not meet expectations. While we did meet some nice people during our stay, the overall service and treatment we experienced left a very negative impression. We have stayed at other Secrets resorts before, but this was by far the worst experience. I truly regret choosing this location and would not recommend it.