Chris Beene

Our server in the restaurant we dined for the most part was Fernando. He was excellent in every way, communication, service, dedication to his position. He went out of his way to make sure we were taken care of in every way, every time. I can say the same for the other waiters we had, but when he was working his shift,we asked to be sit at his station because we knew the service was going to be great. The best restaurant we ate at while we were here was the downstairs ground floor restaurant Romarley. The food was always great, better to our dining preference that compares to back home. Overall this was a good resort,we had some problems, but everything was addressed so all is good! Will recommend to anyone if you just want to relax, it doesn't have activities like most, but that's the kind of resort it is, the staff went out of their way to accommodate.

hassan choueib

We stayed at this resort for a week, and the experience was outstanding from start to finish. From the moment we arrived, we were greeted by Diego, who truly made our stay seamless. He ensured that every single request we had was taken care of, and honestly, I can’t say enough good things about him. His level of service, attention to detail, and genuine care went far beyond expectations. Yoe is an incredible soul who consistently went above and beyond in everything she did, always with a smile and great energy. Giovanni was also extremely helpful at La Mare restaurant, where the food deserves a solid 10/10—absolutely exceptional. Overall, the level of service at this resort is unlike anything I’ve experienced before. The food is outstanding, the staff is remarkable, and the beach is one of the nicest I’ve seen. I highly recommend this resort and would not hesitate to return.

Sam julie

I had a wonderful stay at this hotel and can’t say enough good things about the service and cleanliness. The rooms and common areas were spotless thanks to the excellent housekeeping team, and it was clear that great care is taken to maintain a clean and comfortable environment. The staff truly made the experience exceptional—Eli, Candido, Jocelyn, and Gustavo, along with housekeeping, were all incredibly helpful, attentive, and friendly. They went out of their way to make sure everything was perfect and made me feel genuinely welcome. I would absolutely recommend this hotel and would gladly stay here again.

Samantha Guillory

The hotel is beautiful, the restaurants serve delicious food, I especially loved the Ro Marley one. Coffee and pan and water readily available. The aesthetic is gorgeous, especially the pools and design….the ocean views on one side and city and tree line views on the other side. The service was impeccable. Shout out to Candido! Alejandra as well. Diego. Yoe! Really everyone here was amazing and treated us so kindly and well and made us feel welcome.

Raza Farooqi

- Rooms were okay our tub on the balcony the drain was stuck open and wouldn’t close. Super clean though. They start playing music at 7:30 AM which was kind of annoying if you have a pool view room. - we put the do not disturb sign on our door and they still came in and cleaned it…. - the beach is amazing water is gorgeous no sargassum either And both the pools they have are amazing. - the food was hit or miss. The breakfast was horrendous, room service food was horrendous, however the dine in food was good but really small portions. - the front desk staff speaks poor English other then the ambassadors so it’s kind of a pain. - we sat through their hour long cheesy presentation for the free stuff it’s worth it. It comes with a romantics dinner which was good, a free snorkeling adventure which was fun we saw some turtles and rays an abundance of fish. It also came with a free 25minute massage. If you want to go on excursions I would avoid the over priced ones from the resort they must get a commission from it skip the middle man and walk the main strip and ask one of the tour companies way cheaper and better experience. The town of Peurto Morelos everyone is super nice and it’s really safe get off the resort and have some fun.

Joaquin Allen

I was supposed to stay a week here but only lasted 24hrs. It took almost two hours to check in and there were only two people in front of us. When I got to my room it was very dated and unsanitary. I feel it wasn’t turned over just cleaned and not cleaned well. There was open sugar packets on the counter and a used towel hanging from the shower door. The pillows smelt of body odor bad. There was mold behind the bathroom mirror photo added. The other guest were very loud and extremely inebriated. It was like spring break on a Monday night. The staff was not very friendly and accommodating, but I don’t blame them because of obnoxiousness of the clientele, this resort caters too. I’ve stayed in many resorts in the area and this is by far one of the worst. Not only did I immediately check out and move to a different resort. I left that resort with food poisoning. The buffet was extremely unsanitary. They serve hotdog and hamburgers for dinner. The alcohol options seem to be mostly well alcohol. I did not drink. The grounds are nice and the wildlife is abundant. It seems that this resort at one time must’ve been nice in the early 70s. An employee walked into our room without knocking and by the time I made it to the door they said nothing just stared at me. I do have to note that upon checking out the manager did apologize.

Karen Mariano

The resort is not a 5 star, let’s get that addressed right away. Having said that, the food exceeded our expectations when it came to the à la carte restaurants. The main buffet however is your standard all inclusive. Pros: The Good Kids Club is awesome, Pamela and Elizabeth made the everyday activities fun, educational and creative. Our daughter felt safe and comfortable that she went almost everyday to see Pamela and Elizabeth and spent the entire day with them. She didn’t want to leave Kids club, we had to beg her to spend the day with us because thats how much she loved Kids Club. I also want to thank Pablo at reception who was consistently very helpful and provided us with excellent information as well as service. He answered all our questions with a smile. This guy needs to be promoted because he is very competent. Service is amazing, ignore the reviews that if you don’t tip, you get no service because that is not true. I tested that theory the first day, we purposely did not tip and we got amazing service from Victor, Aurelio and Adriana from the buffet. Benjamin our server in the Steakhouse was outstanding too, we really enjoyed our meal and the 2018 French wine (extra charge). Our room (7329) was super clean, the maids work really hard. I give 5 stars the maids and the cleanliness. I reviewed the room below separately as it is not fair to review the condition of the room in the same bucket as the room service or cleanliness. The drinks and water was always refilled each day. The guys work really hard making sure there’s drinks everyday although our mini fridge is broken. LOL Cons: The Bad We stayed in building 7 room 7329. The room is in rough condition. The toilet seat is barely attached, the glass patio door’s rubber seal is coming off, the mini fridge is broken and doesn’t work at all, the shower glass door doesn’t close as it rubs on the floor. This is not a reflection on the maid service, our maid was great. There is no security guard in the beach area, our chair was stolen with our beach towel when we went to get a drink. Came back and saw the trail in the sand and we followed it. The couple who stole our chair said there was no towel on it. We called the lifeguard Alejandro who was super nice and he called Concierge (Alex) to come to the beach. Alex spoke to the Spanish couple and said that there is no evidence that they took our towel but I disagree, the fact that our towel was on the chair and they stole our chair plus there is the fresh trail on the sand that clearly stopped where they placed the chair makes them guilty. Alex from concierge said I needed to make a formal complaint to the lobby so we went. I filled out the paper which was a waste of time because they did nothing. He told me I have to pay for the towel. I can understand if I lost the towel due to neglect or but we went to get a drink for 5 minutes and when we came back our chair was gone with the towel and with a fresh trail. There should be a security guard in the beach area and if a guest’s towel is stolen and reported immediately, the guest should not be penalized because we didn’t lose it, it was stolen from us and Alex believed those thieves that they didn’t take our towel because they all spoke Spanish and he said there is no evidence. The fresh trail on the sand was not enough evidence to make them guilty? The least the hotel could have done is waived the fee for the towel but no, they told me we have to pay for it. The hotel is responsible for the guests safety and if we cannot even leave our towels unattended to get drinks then what do they expect us to do? The point is, there’s no security guard and NOT enough chairs to go around hence people are stealing chairs and removing towels. I hope those two Spanish couples who stole from us get what they deserve!!!! Take your own beach towel from home so you don’t need to use the hotel’s towel because towels get stolen not just from us but we’ve spoken to other guests and they had their towels stolen too.

John Desousa

We are day 5/7 at the Grand Esmeralda. So far our experience has been great. Buffet has quite the variety with lots of freshly cooked food, al a carte restaurants do offer a more premium meal than the buffets, and drinks have been great. Service has been amazing, everyone greets you with a smile. Shoutout to Pedro helping with the entertainment by the pool. Rooms can be a bit of a walk from the pools/beach/restaurants but it’s a nice walk and you get your steps in. We would recommend this resort.

Adam Flanders

I'll try to be fair, but this was far from my favourite all-inclusive resort. VERY rundown, ranging from the easy to fix (why is my toilet seat flaking? Just get a new one) to the difficult but important (it rained and the roof leaked into several hallways). Paint cracking everywhere. Old/musty everything. Smelly bathroom with broken/rust-stained sink. The best way I heard it described was like a hurricane hit the resort and they haven't fixed everything yet. The outdoor property is 'ok' only. The beach was very hit or miss. Full of seaweed on day 1, brown water with stinging creatures on days 2 and 7, better on days 4-5. Pool was good, especially if you have young kids, but was insanely loud at night so my mother-in-law couldn't sleep. The entire property (but especially certain pockets) smells like sewage. The food is meh. I would place it exactly in the middle of resorts I've gone to with one important note: 5 of 8 members of my family got diarrhea that could only have had its source in the resort. It ranged from 'tolerable' to 'had to stay in bed all day.' So really, no matter how the food tasted, it made most of us sick. Staff were also sort of unimpressive. Nice enough, but just generally unhelpful in the ways I've found other staff at other resorts helpful. We were assured (months before) that we'd have a crib in our room. Arrived and told they were all being used. No attempt at problem-solving was made, so we just had to manage.

Vera Pekker

This is not a 5 star hotel, it is at best a 2 star in regards to both accommodations and service so adjust your expectations accordingly. Having traveled to Cancun, Cozumel, PDC, Mayan Riviera and CDMX annually for over 20 years, I am simply evaluating this resort in line with the other resorts i’ve stayed at ranging from 4-5 stars in Mexico. We were housed here for 7 hours by Westjet due to a flight cancellation and it was horrendous. The room: our rooms 8125 and 8123 had mold everywhere, a piece of the door was missing, there was old blood stains on the mirror, dead and living bugs in the room and bathroom. The sheets appeared “clean” but the bed skirt and duvet/decor pillow had blood stains. The “terrace” floor had bird poop and garbage on it. The room smelled disgusting like it had not been cleaned in ages. The shower and sink looked renovated but had mold everywhere. It was absolutely disgusting. The grounds were littered with garbage. The service was nonexistent- the staff were incredibly rude. Took 45 minutes to get a bell boy who didnt even bring the bags to the room. Meanwhile an employee was driving around around in the VIP golf cart aimlessly in circles and refused to help us at all despite us explaining that our bus is leaving from the lobby in 5 minutes and he was driving to the lovby anyway. The only reason we even needed help was because we had no clue where to go- we checked in at 3am werent given a map or anything. The buffet staff waiters just ignore you. The buffet had one ancient coffee machine which was broken and couldnt dispense any milk beverages. The food did not look good at all. The check in MANAGER told us we dont need to check out if we dont charge anything to the room during our 6 hour stay but in reality we couldnt leave until we indeed do a check out. When i told the front desk staff who checked us out about the blood in the room he ignored me completely. The staff ironically checked our check out tickets 4 separate times (i’ve never encountered that at any of the other 30+ resorts i’ve stayed at across the world) holding up our bus which was already late to the airport by an extra half an hour because they didnt feel like keeping proper track or a list of which guests they already checked the first 3 times. The whole property looked trashed and extremely ghetto. Its in desperate need of a fumigation, renovation and a garbage clean up. The fact that westjet tries to sell this as a 5 star resort and charges $3000/pp for it is actually a robbery. Save yourself the headache and disappointment and avoid this resort unless you like living with cockroaches and bed bugs.

Pistol Pete

Joelle and Alejandro bartenders, from villa marina pool have made our vacation at Ocean Coral &. Turquesa Resort very memorable and special. They always greet us with a smile and happiness, making us feel more than welcome - like family and this is our second home!😁❤️ Joelle, especially, you could see made a substantial effort to remember everyone's favorite drinks and greeted us upon every visit to his bar like we were his special guests for the day. What a wonderful, warm personality he has! We have appreciated the hard work and efforts by all of the staff at the resort, to make our stay here so wonderful. We are a group of nine people, comprising three generations to celebrate my wife’s birthday and we are having a terrific vacation in many reasons because of the tremendous hard work of people here at the resort like Joelle & Alejandro! They deserve some special recognition for all of their efforts! Also, Roberto is one of the waiters we had the pleasure of meeting while on our vacation at the Ocean Coral & Turquesa. He provided service to us at the breakfast buffet and also at the Marina restaurant for lunch. He was always a pleasure and was very thoughtful and kind to everyone in our party. He was very attentive to our needs, without being overbearing. His years of experience definitely shone through as he was an exceptional waiter and demonstrated patience with the very young children in our party like it was second nature.

Camille B.-Séguin

Had a wonderful time at this resort with my in-laws. Big shoutout to Elizabeth for all the fun activities and for her great energy. Special shout-out as well to the whole team at El Beso bistro for their amazing service, particularly ever Ivan, Freddy, Jaisson, and Wilberth. Thanks also to Jesus and Andrea for the bartending/cooking demos, and Rocalie for the volleyball and activities. You all made the stay a great experience! 💖 Oceanfront rooms were unbelievable. 10/10. Cleaning was great as well. Restaurants were pretty good. For the daytime, El Beso was our favorite, and we loved Mike's for coffee, as well as the smoothie bar (very friendly service there too!). For dinner, Blue Moon and Girasoles were the standouts for us. The only downside at this resort was the tier system with privilege and regular booking. In the regular group, it was a lot harder to get chairs on the beach or by the pools, to get restaurant reservations, or to find snacks to go. But really, no complaints, we had a great week and feel very lucky to have had this experience.

G Z

We were here for 4 nights and we had a wonderful time. Food - Really enjoyed the evening dinners. Bluemoon was the best. The food was excellent and Ricardo our waiter made our experience even better. The Italian, Japanese and Rodizo restaurants were also good. The morning and lunch buffet at Del mar was decent with lots of options. Mike's coffee was a relaxing spot for coffee with great choices. The ice cream place could have been better. Evening Shows and Entertainment - Really enjoyed the Silent party dance night and the Michael Jackson show. Missed the fire show. There is nice spacious outdoor area for entertainment and that was really good with lot of seating and a view from top. My son really enjoyed the Casino night and it was fun watching the foam party. There was live DJ outdoors and live music at lobby most nights. Was a nice addition to the evening/night vibe. General entertainment - There were lot of entertainments at the pool, beach, multi sports area etc. We did participate in some of them and was lot of fun - Quarterback tournament, Ping ping tournament, volleyball, soccer, Aqua gym, Pickleball, Archery etc. The crew was really nice too. Special mention on the bowling alley. We did bowling on multiple occasions and really enjoyed that. Pool and Beach - Wow. There are 4 pools with bars, swim up bars and food around. And lot of activities happening around the pool. The beach was great and sandy. Not too wavy so that was nice. Beach volleyball and soccer was a good break from all the eating and drinking :) and to meet some friendly people. Great for pictures and strolling around - This was one of our best parts of the resort. Lot of excellent spots for taking pictures (Chapel area, Multiple courtyards) and lot of areas to enjoy the scenery and to take nice strolls especially along the paved path overlooking the beach and pool and the palapa walkways. Lot of trees and greenery - very well maintained. The lobby area was huge with lot of comfy seating and a bar with drinks and great coffee. I dont remember their names. But the bartenders were very friendly and made us some fancy drinks. Lobby was a great place to just relax and chill. Friendly animals, birds - You get to see racoons, coati, Agouti, Cats, Birds, iguanas walking around the resort. Dont bother them. Just watch and enjoy ☺️ You may be asked to join the staff for breakfast to discuss some timeshare type options. If you are not interested, just say the same ☺️ Overall I would really recommend this resort !

Betty Orellana Murcia

What a beautiful location, not too big of a resort, not too small either! The food is very good and the resort is impeccable... spotless every where we turn. The El Beso section is great, not a party pool at all... good energy, different classes and activities throughout the day. Elizabeth is a beautiful lady inside and out always so cheerful and helpful! Her lovely energy is such a special treat each day at the pool side. She was always so ready to help if any issue arose... her exercise classes leave you feeling energized and ready to enjoy your Caribbean vacation! The servers are always so cheerful and eager to help with grabbing drinks or cleaning up... We really enjoyed meeting Jorge at a few different locations he was always happy to explain what dishes were and always prompt service! Frankie at the Lobby bar for pre-dinner cocktails or after dinner cappuccino... he was always so friendly and gave services with a smile. If your looking for a party resort... this is not your place... but if your looking for a beautiful Holiday of relaxation and civilized atmosphere this is absolutely amazing... for me and my 10 day stay this was truly a gem!

Sandy Cook

I came to Ocean Coral & Turquesa and it was a fabulous experience! We used the privilege service and Carlos our butler was amazing. He helped us out with numerous things, from giving us a grand tour, setting up our dinners & our special privilege dinner. He sent us the daily schedule of all resort activities. He promptly helped us with an issue with our shower leaking. My son fell on the walkway & cut his knee and the lifeguard Rodriguez promptly provided Him with bandages. The privilege pool concierge Jose provided wonderful service with iced facecloths, water & drinks. The service was outstanding!

rachel sutton

I have been to this property 18 times and for years avoided the Mexico Lindo restaurant. Now I know that I have been missing out! The atmosphere is my favorite on the entire property, absolutely beautiful! Javier Muñoz is the manager and he has prepared his staff with excellence! Linsey the hostess was kind, professional, and a true delight. Best Mango margaritas and sueros made by the bartender! And our server Salvador and Miguel were on point with the absolute best service! I plan to come here again before we depart because it was a wonderful evening!! Here is a pic of Salvador and Miguel with my beautiful friends.

andrea uda

We were at maya beach buffet and had Guillermo Hernandez who was the best service you could ask for. So friendly, super quick. The food was delicious and we had such a great week. Was happy to see Guillermos face welcoming us as we entered for breakfast and lunch! Highly recommend you find Guillermo and sit in his sections everyday!! Amazing 10/10

Cindy Schreutelkamp

We just finished an unbelievable week at Barcelo! we went with a party of 12 at the Beach Resort. We had ages 4-60, so much to do. Kids Club for the littles, the gym with yoga and workouts, the spa and hydrotherapy. We had fun with Dana and Fany in the water, they taught a great aerobics class in the water...lots of fun! Judith was a great waitress in the buffet, she was super helpful. We will be back!

Eric DeVries

Ivan Uh and Carmen Ramirez were amazing servers for all our breakfasts. We came with a family of 4 (1 yr old, 4 yr old) and they both were attentive and friendly. They were interested in our kids names and what food they liked…and most importantly were interested in providing us parents with sufficient caffeine. Wonderful people and would recommend in a second

Cesar Nader

We are longtime Barcelo customers and Barcelo Club members who invested in points based on written representations of priority service, upgrades when available, and attentive member support. Our most recent stay reflects a continued and systemic failure to meet those obligations. We held a confirmed suite reservation at the Barcelo Caribe, which was unilaterally changed without advance notice to a different hotel within the resort and to a lower-quality room and inferior view. This directly contradicts the Barcelo Club agreement regarding complimentary upgrades and strongly suggests overbooking practices that favor higher-paying reservations over existing members. All reservations and requests were made months in advance, including specific bedding requirements for queen beds due to traveling with adult children. These requests were ignored, and no reasonable accommodation was offered. Barcelo Club support is ineffective and lacks accountability. Communication is slow, fragmented, and email-only. Despite being told the club would contact us during our stay, no outreach occurred. There was no welcome, no follow-up, and no resolution support. When we requested to speak with the resort manager, we were informed the manager was unavailable (“out at lunch”), with no escalation option and no follow-up. This reflects a serious breakdown in guest-service oversight. Additionally, the overall quality of the resort has declined substantially: poor Wi-Fi, uncomfortable mattresses, substandard food, disengaged staff, and low-quality entertainment. After four consecutive years of declining experiences, we have lost confidence in both the Barcelo Club program and the resort’s management. We would rather forfeit remaining points than return. We do not recommend this resort to families or members seeking reliability, transparency, or value.

Priya Senthil Kumar

We had our lunch today at Caribe, and it was a lovely experience overall. The handmade chips with sides were amazing and set a great start to the meal. The buffet offered a well-rounded spread of salads, fruits, and fresh breads. The baked chicken was flavorful, and the shrimp pasta stood out as especially delicious. They had about five to six dessert options, though the taste could have been better and didn’t quite match the quality of the main dishes. The customer service was excellent, and having drinks served directly at the table added to our comfort. The rooms were cleaned frequently, making our stay even more pleasant. We also had a great time at the bowling alley and the escape room. The beach and pool area were wonderful as well.

Ryan Cassidy

We went to the mall bar and angel, valerio, and gloria were keeping us well hydrated and were very attentive! Talked with them about where we are from and had “almost” a whole conversation in spanish since my spanish is not the best but we managed and they all spoke very good english and were very easy to understand. They all were excellent bartenders! At the buffet Caribe, Manuel was fantastic with keeping our tequila flowing and enjoyed conversations in spanish with him. He was very pleasant and took wonderful care of us! We hope to see him again before we leave. We hung out at the pool bar by the Captain Morgan Buffet and Angel took very good care of us everyday that we were there! He refilled our drinks and always checked on us when we got “thirsty”! He talked with us and we got to know him very well!

Elizabeth Reese

⸻ ⭐️⭐️⭐️⭐️⭐️ 5/5 – Outstanding Experience at Captain Morgan Grill (Barceló Maya) We had an amazing dining experience at Captain Morgan Grill! Our server, Carlos Martinez, provided exceptional service—attentive, friendly, and genuinely personal. He introduced himself right away and even asked for our names, which made the experience feel welcoming and memorable. The supervisor, Ana, also deserves recognition. She clearly runs the team with care and professionalism. Her warm and friendly demeanor contributes greatly to the wonderful atmosphere. Overall, terrific service and a fantastic visit. We will definitely be back for trip #9!!

Nicole Noland

Gladys was amazing 🤩🤩🤩 being my first time in Mexico and this bar / awesome place with bowling and games and food and actually good drinks not like at the hotels these drinks are the drinks you want to come get. She made us feel like we come here all the time just kept the drinks coming and her energy is unlatched. If your looking for a place to chill watch a game on the big screen theaters style or bowl or get a bite or your looking for better drinks then the waters down dinks at the hotel this is the place and Gladys is the girl to make it feel like you belong 100% ... I will remember this for a life time. 25 stars!!!!

Arturo Diaz

I dine at the trattoria Italian restaurant on the caribe hotel. The service provided by Jesus Noh was superb. He was always looking that all my needs were fulfilled with a big smile and a warm attention. You will feel very welcome and honored if yo gat Jesus as your waiter. Food was very good, well served. Got a mushroom cream and lasagna and both were at the right temperature and with delicious taste.close with a profiterole as the cherry of the pay. Well recommended place to dinner if you're staying in the Barcelo hotels complex

Albert & Andrea Van Benthem

First time coming to the Barcelo Tropical. What a beautiful resort! The beaches, restaurants, staff have all been exceptional! For lunch we enjoyed going to the Grande Palmeras on the beach. We received great service and a great selection of food at the buffet! Burgers are amazing! Citlaly Arriaga is a great hostess at this location. We definitely recommend checking out this resort.

Keri Mucicko

Our family of 4 enjoyed a week’s vacation along with 4 other families. Check in was fairly smooth, we had to wait for our rooms as our flight arrived earlier than check in - but they allowed us to go and eat and enjoy the amenities until we could get room keys. The resort has beautiful landscaping, great food, and excellent entertainment. The grounds were immaculately maintained. Every single staff member that we interacted with was pleasant. Our favourite servers were Isreal and Julio - they really went the extra mile to make our dinners so enjoyable. We stayed at Tropical, the poolside entertainment by Alex, Arie, Lise, and more, really kept the energy up along the pools edge. This made for excellent days in the sunshine with lots of laughs! We have absolutely no complaints, the complex has everything you need. We would definitely return to this resort and look into more Barceló resorts as they maintain impeccable standards. Thanks for a great vacation!!

Kelly Jensen

I just got home from 10 days here and it was awesome! The hotel and grounds were beautiful. We spent a lot of time at the pool, which is also beautiful and well maintained. The activity staff at the pool were great! The food was good, Japanese was a really fun place to go. The steakhouse was also very good. The buffet was good, but got a little old after 10 days. I want to give a special shout out to Fernando, a member of the bell staff. When I arrived on November 16 I was using a walker due to a back injury. Fernando saw me and ran across the lobby to help me. He got me a wheel chair for my stay, came around in a cart and picked us and our luggage up, and drove us to our room and pushed me in with the wheel chair. Fernando was really great and I'm so grateful to him for making my trip easier. Overall a great trip and I will definitely be going back!

Andrei Iahnes

The Santa Fe restaurant provided excellent experience. The service was grate, staff was extremely friendly and helpful. The food was very delicious. Monse Arriaga the hostess went out of her way to accommodate our request. Very recommended.

Jackie Kay

Wonderful service!! Specifically Julio Acevedo and Teresa Chanel helped us out and made us feel extremely welcomed!! I wish we could stay here forever! Julio always made sure we had refreshments and experience was enjoyable. Teresa was very friendly and had great customer service. Julio and Teresa really made our experience the best!

Donna McLean

Erick was fab, very friendly and love his specs!! Big shout out to our concierge Eduardo who has been fantastic and was able to get us a table at Carnal at short notice for my 50th birthday. The room is lovely, absolutely spotless and well stocked so thank you so much to the cleaning team and those who stock the fridges. My only slight issue is that we can't always get the bathroom light to switch off which can be annoying when you want to sleep but it does go off eventually. Staff throughout the resort are happy, friendly and always keen to go above and beyond to ensure you have a great experience. They work so hard and that can be seen by how clean the whole place is. The food is outstanding, there is always something for everyone and the staff in the restaurants are very friendly. Carnal is an amazing immersive experience and was the best steak I've ever had. I love the location, if it was much further from the airport I possibly wouldn't have considered it. I was a bit disappointed at the amount of sargassum but that's not something anyone can control, although it has put me off going in the sea. Thank you all for an amazing experience 😍

Columbus

Got back from 2 weeks at this amazing resort. We were put off by some negative ones before we went and we are so glad we did go. Check in was smooth with a welcome drink took about 10 mins before the shuttle took us to our room. Great service from the shuttles all holiday. The room was stunning, so clean and the bath was so good. The bathroom was a little dated in places but this didn’t bother us, couple new tiles and a bit of paint and it would be perfect. We had a pool view in block 29. The food was incredible, both buffets, snack bars, themed restaurants and the Black Sheep. Very tasty food managed to get into 4 restaurants no problem, Carnal, Butchers, the Mediterranean and the Italian. All lovely food with a great service. All the pools were really nice, we stayed around the Prana pool most as it was outside our room but we did a day at the Aura, and a couple day at the quiet pool too. Really good laugh around the party pools and the entertainment was top notch. The beach was also really nice we did a couple days here and often came for lunch at the BBQ which was incredible. The bars again really good drinks and a great service. All of the bars were brilliant, the lobby cocktail bars and the rooftop was our favourite. Evening entertainment was good and the waiter service was top notch. We seen all sorts of wildlife which was amazing, Monkeys, Coatis, Racoon’s, and many reptiles and birds aswell as fish in the sea. Amazing to see so many different ones. Overall we had a great time here and would 100% return, met some great people from all over the world, up there with one of the best places we’ve been. Staff couldn’t do enough for you, the whole grounds were spotless and it looked stunning at night. Also the sunbed situation. We were getting up and getting a bed everyday between 9-10 no problem at all. We even got up later one day as we went to Coco Bongo the night before and managed to get one at 11am no problem. Don’t let any bad reviews put you off, I get some people’s experience may be different to others but ours was an amazing stay.

Ellie Martin

Resort is well kept and absolutely massive. We stayed and weak and never got bored. There are 3 pools to choose from and there is always sunbeds available no matter what time you come to the pool. Entertainment is great with a range of activities for kids and adults - Alex around the Prana pool is fab! We loved his Zumba and bingo! Food is good and even if you ate at the buffet every night you wouldn’t get bored with the choices! Just keep your bananas close or the monkeys will rob you!

Tracy Nix

We just got back from a 4 night, 5 day stay at Grand Sirenis. For context, we were 2 families: 10 people in total including 4 adults and 6 teenagers. The "PROs": the resort is very pretty. There is a lot of vegetation separating the numerous amenities which makes such a large property feel smaller and more boutique. There are 3 different pools, each with different offerings whether you want quiet/relaxing, adult party atmosphere or kid fun, you could find what you want. We spent our time on the beach which was very picturesque. We did not have trouble finding chairs as people are always moving around and must bring their towels with them whenever they go (more on this later). The spa and hydrotherapy were wonderful. The rooms were not brand new, but they are clean, spacious and easily accommodated up to 4 people. Most of the staff was friendly. The "CONs": Our #1 issue was with the restaurant reservation process. You cannot make your restaurant reservations in advance, they tell you that your concierge will help you when you arrive. We followed their process and immediately found our concierge within 1 hour of arriving to make our reservations, since we are a party of 10 people. Our concierge said that our party size was too big for us to eat at any of the a la carte restaurants, so he kept booking us at the buffets. This was very upsetting because when we booked this trip we assumed we could eat at the various restaurants (Italian, Mediterranean, Steakhouse, etc.). We were also told that some restaurants couldn't accommodate parties over 6 people (which wasn't true since we witnessed plenty of tables where 8, 10, 12 people were seated). We spent HOURS arguing with different staffers when we could have been enjoying our vacation. Ultimately, we ended up eating at 3 of the a la carte restaurants (all with reservations after 9pm) and to be honest, the food itself was just OK. It's fine for an all inclusive, but it's not the reason to pick this resort. The other time waster is the towel system. You get beach towel cards for each person in your party. You give your card to the towel stand and they give you a towel, then you have to return it to get your card back. If you don't return the towel, you cannot get a new towel that day. And if you don't return your towel by the time the stand closes, you have to take your used towel to your room and then bring it back to the stand in the morning. Lots of towel tracking and towel discussions in a party with 6 teenagers, as you can imagine. But, speaking of the teens, they all had an absolute blast. They loved the resort, the spa, the beach, the amenities, the food, everything. So, I guess it depends on your perspective!

Brittany Nelson

Really more of a 3.5 stars. We just got home from a week stay at Grand Sirenis and it was great. The pools were warm and fun, loved the lazy river, and loved that it was located on the ocean. The spa was very nice- we got the hydrotherapy and couple's massage package. Very relaxing. My only complaint was that the all inclusive meals (buffet) were mostly western foods, I was hoping to be experiencing more traditional Mexican foods, which was part of the reason we were there. We didn't get a chance to do any a la carte restaurants, as they're apparently hard to get into. Staff and service was exceptional. Everyone was knowledgeable and very friendly. The room was a nice size and included a jacuzzi bathtub and a balcony. I liked that the lights were motion activated and on a timer, but we could figure out how to get the lights to stay on, so they would often turn off while you were in the shower. Overall, a great experience.

Jasbir Singh

From the moment you walk into Dream Sands Cancun, you are met with sales pitches at every corner. Instead of feeling welcomed, we immediately felt pressured to buy upgrades, bottles, massages, and tables for shows. This aggressive sales environment continued throughout our entire stay and ultimately led to a very unpleasant checkout experience. Prior to arrival, we were emailed that we would receive $200 in resort credits per room. At check-in, we were told these credits could be used for reserving tables, purchasing bottles, or for spa services—but we were not given any further instructions, restrictions, or coupons. Throughout our stay, staff repeatedly approached us trying to sell bottles, massages, and tables. Every time we asked, “Can we use our resort credits?” the answer was always yes. In one specific situation, a staff member sold us a bottle and explicitly confirmed that we could apply $200 of our resort credit toward it. That assurance was the sole reason we agreed to the purchase. However, during checkout, the front desk told us that: • We could only use $10 of credit toward the bottle • We did not use a “formal coupon” (which we were never told about or given) When we explained that no one informed us about coupons and that the staff member who sold us the bottle clearly stated we could use the full credit, we were sent to a manager. The manager repeated the same explanation and then, quite bluntly, told us—with a smile—that we could either wait in the lobby for an investigation or leave to catch our flight. He refused to investigate the issue after our departure. It became even worse from there. We were prevented from leaving the lobby unless we signed a receipt to check out. We were treated like criminals simply for questioning misleading sales practices. I was forced to sign my name over 10 times because my signature had to perfectly match my passport. Despite explaining that it’s impossible to replicate a signature exactly every time, the staff refused to accept anything else. This entire process was stressful, humiliating, and completely unprofessional. As for the resort itself: • It is much smaller than most Cancun resorts • The preferred section is not worth the upcharge, and frankly in this resort a preferred section shouldn't exist • While the resort is beachfront, about 70% of the beach is covered in rocks • The small non-rocky portion has loungers reserved only for preferred members, which requires sitting through a sales pitch, paying extra, and potentially visiting a sister property The elevators are extremely slow and limited, making getting around the hotel frustrating. Food was another major disappointment. There are 4–5 dinner options, but for lunch, there are only two: • A buffet • A very basic burger option All of the food—including room service—was subpar. There are limited late-night food options, and the room service food was not good. We ended up leaving the resort multiple nights just to find decent meals, which should not be necessary at an all-inclusive. I expected significantly better quality from a Hyatt-affiliated property. Most of the rooms are outdated, though I will say that: • The pools were clean • There was some daytime entertainment • We were lucky to catch a Friday night show that was actually enjoyable • The volleyball net set up in the ocean was a fun and unique touch Unfortunately, these few positives do not come close to outweighing the constant sales pressure, misleading information, poor food quality, and the unacceptable way we were treated at checkout. Overall, this was a deeply disappointing experience, and I would not recommend Dream Sands Cancun. I expected far more professionalism, transparency, and quality—especially from a Hyatt resort.

Tatiana Reyna

My family and I spent 5 days and 5 nights at Dreams Sands Cancun Resort and Spa and we absolutely loved everything!! The property has al the entertainment and wonderful restaurants that offer distinct flavors from Asian cuisine, Mexican cuisine, Argentinian cuisine, Italian cuisine Mediterranean cuisine and even more importantly the breakfast menu in both the Preferred Member Restaurant and the World Cafe is amazing! So delicious! We were able to enjoy the amazing weather from the 27 of December to January 1, and the beautiful beach which was crystal blue, up to waist level but mostly stayed at the knee level, perfect for our toddler to enjoy! We also enjoyed the preferred access and had beach front lounging chair spots during our stay. The service from all the staff is top notch, including the wonderful room service which provided morning and evening turn down service for us. We honestly didn’t have to leave the property at all! Also the new years celebration was amazing, they had fantastic live music with a wonderful singer and dancers, assortment of delicious food and drinks, and we rang in the new year with sparklers, and fun sound toys for the kids! We love the beach and ocean view from our room and loved that they kept our bedroom stocked up with snacks and refreshments. Loved this vacation and we will definitely return soon!!

Jon and DJ Kenney

We are here as a large group of 23. Can't say enough great things about this resort. Staff is amazing, beautiful beach, service has been outstanding. We were here a couple of years ago and since then the resorts entertainment has drastically improved. Andy the entertainment lead does and amazing job. We loved the silent party, fire show, Mexican night etc. Already planning our next trip:)

Geng Lu

The beach is too small and have some strange smell. The food is okay. uh, I can say very good. And drink, it's perfect. A tips is don't go to the Japanese restaurant. Every dishes the the the plate is enough big. But the food is so tiny. Overall, I think that is a very good experience here, if you are the first time to go to Cancun

Jay Campbell

We stayed a preferred Hyatt members. The room was bleak, had a king bed and a table and a chair. Very simple. They deceive you on the pictures. Day 3 we had a horrible sewers smell and the toilet was only flushing half the time. The preferred club manager was very rude and short. Offered Hyatt points. We declined as this doesn’t fix the smell. He because extremely rude to a preferred Hyatt member and said I don’t know what you want. I said it fixed or a new room. We finally received a new room. Big downfall, wedding are done with nightly activities, basically they cancel the activities leaving guest with nothing to do during a wedding evening. I have stayed at over 10 resorts and have never seen anything like this. They will also close restaurants so staff can take care of the wedding party. Music blasted from the wedding parties till 11 pm. Pros. Door men excellent, restaurant staff beyond great. The preferred beach area manager was amazing making sure all were taken care of. Food is so so. Pasta good. The steak was so so. It’s not a terrible resort, maybe needs updates and some new preferred club managers.

Lucie Levine

My family and I stayed here last month and had the BEST time. We had genuinely 0 problems the whole time we were there. Everything was impeccably clean, the service was OUTSTANDING, the food was great, and the activities/things to do on the resort were amazing. We mostly stayed on the resort, we did one excursion and the man at the excursion desk was so helpful! Couple shoutouts to some of their phenomenal staff Alexa was the best fun club staff member; taught us a lot of fun crafts and was so nice to see a friendly face Carlos Quintal and Godoy at the Grill and Oliviero at Spices were maybe the best servers we had the entire time we were there! Dayna and Gabriella (our concierge) were both so great at checking in, and taking the time to introduce themselves. Guadeloupe at the spa may be the best masseuse EVER. If you are unsure of it to stay here, I would 10000% recommend. It's a wonderful, relaxing resort and I can't wait to be back (hopefully soon!)!

Doug Robinson

We did a lot of research and decided to visit for the first time the Royal Hideaway Playacar and weren’t disappointed!! We were there between Dec 10th to 17th and have to say it was one of the best overall reports we’ve been to. The hotel was beautifully maintained, the staff were amazing, friendly and extremely helpful, the food was top notch and was the perfect size. 2 awesome pools over looking the most beautiful stretch of beach, it never felt crowded and because it was more of a boutique style resort everything was a quick 2 minute walk. One of the reasons we chose the Royal Hideaway Playacar was because it was an adults only resort! Met lots of new friends and can’t say enough about our concierge “Alberto”… he was the best! Always asking if we needed anything, or if something could be better! We plan on going again next year and would highly recommend to anyone looking for a quality, relaxing and chill vacation

Kim Karlin

This was our 5th visit to Royal Hideaway, and it just gets better every time. I love that it's a smaller resort and has beautiful grounds. The beach is close to the villas, so it's a quick walk no matter what building your room is in. The staff is the best part of the RH experience. Sucel was our concierge in building 24, and she went above and beyond to make our stay special. She even made reservations for my daughter and I to have dinner in town. Her smile and cheerful greeting every morning was a great way to start the day! All of the wait staff and hosts in the restaurants are wonderful. My favorite server from the first time I visited is Oscar (who has moved from The Deck to Azia). I can't say enough good things about his professional and personal attitude. His attention to the little things makes each meal something to look forward to. And he is warm and personable and always greets us with genuine pleasure. Yuliana was the hostess at The Deck for breakfast, and she was accommodating and so sweet. Best bartender of the year is Jose at The Deck bar. His smile was as great as his drinks! Eduardo that does beach service was always very attentive, worked so hard all day,and was a joy to talk to. Luis also delivered our drinks to us with a smile, including extra water bottles when it was so hot. Bar Allegria has Lorenzo (the shorter man of that name there) who makes a great margarita and even better conversation! Beach security were very attentive to all guest concerns and needs. I especially appreciated David, who always checked that everything was ok with us and was really interested in all the guests. I can't praise the entertainment team enough. The resort has added so much more to do, and the staff kills it!! I especially enjoyed water aerobics with Roberto. The shows are fun and the painting activities were a nice way to get creative. The food in all the restaurants is good, fresh and plentiful. Our favorites are Azia (try the Mayan sushi) and Spices for dinner. There are so many wonderful things about Royal Hideaway, which is why we keep going back. I don't foresee a Mexico vacation that doesn't mean a stay at this calming resort with it's welcoming and gracious staff. Thank you Royal Hideaway for another terrific vacation!!

Paulette Brown

This was our 13th visit to the Barceló Royal Hideaway Playacar, and it continues to be our favorite place thanks to the incredible staff who consistently go above and beyond. The resort is absolutely beautiful and so relaxing. We would especially like to recognize Ricky Rosas, who always makes our trips memorable and seamless. Prior to our arrival this trip we were staying next door at the Allegro Playacar with our family, and Ricky personally came over to pick us up and arranged for our luggage to be transferred and ensured our room was ready the moment we arrived. Throughout our stay, Ricky always checks on us several times a day and wis always offering his assistance—anything he can do to improve our experience. His professionalism, kindness, and genuine care for guests truly set him apart. He is the absolute best concierge we have ever had both here and at other resorts. He goes above and beyond for everyone, and it does not go unnoticed. We would also like to thank Roberto and his Water Sports team, especially Henry, for their outstanding service and friendliness. A special shout-out to the pool service team—Genaro, Eduardo, Luis, Javier, and Jorge—who were attentive, welcoming, and always make each snd every day by the pool exceptional. Kudos as well to the incredibly talented guitarist, saxophone player, and violinist who performed at the pool during this trip. Their music added such a special and relaxing atmosphere. My husband and I absolutely love this resort and look forward to returning again and again, thanks to staff members like Ricky and the entire Royal Hideaway Playacar team who consistently deliver an exceptional experience. I also met Dayna the new guest services manager today and she was very kind and wanting to know how they can make it even better.

Mark Levine

We had a lovely vacation at Royal Hideaway. The six of us all loved the food, the beach, the pools, everything. All of our rooms were comfortable and clean. Each of our concierges were helpful, considerate, and friendly. My wife and I visited Royal Hideaway in February 2000, just about a year after they opened. This time we brought our adult children and their partners. We found it to be just as inviting and comfortable as before. The service was exemplary, as was the food. The grounds were impeccably maintained and the spa was simply amazing (my wife had three treatments). It was as clean as could be, with no litter seen anywhere, even on the beach! A few shout outs to folks we feel deserve a little recognition: Oliveiro at Spices was an attentive waiter. Kudos to him for excellent service. Armando, the concierge in building 30, was wonderful. He was exactly the kind of ally I needed to ensure that all went well. Alexa and Victor were friendly and warm instructors. My family had them for two crafts classes and loved them. Dayna was visible and helpful. One day during a downpour, she insisted that she escort me with her umbrella to my villa. That kind of kindness does not go unnoticed. Roberto, the Head Concierge, helped me all along the planning of the trip, from directing me to someone who could help with dinner reservation to transportation to and from the airport. Finally, I must thank Lorena, the Assistant General Manager. for all of her help. I know that I had a lot of questions and worries before the trip (I may have been a pest), and she answered each inquiry with grace and kindness. I mentioned all of the physical things that made our trip great, but ultimately, it was the professional service from everyone at Royal Hideaway that made the vacation so memorable. My daughter insisted that she was not going to leave and my son, just finishing his first semester of law school, said that the time at Royal Hideaway was exactly what he needed to decompress. Again, many thanks to everyone at Royal Hideaway for helping me make cherished memories with my family. I can assure you that we will be back and it won’t take another 25 years!

Colleen Stevens

We found the food to be hit or miss. I didn’t find anything outstanding but we found many enjoyable meals. The room was fine, and I explain it in further detail below. I found the service around the resort to be excellent. The person who stood out the most for me was Eduardo who helped us check our luggage in and often drove us on this golf cart. He was exceptional. The location was great. I like the way the resort is set up with the plaza in the middle and we are about 20 minutes from downtown Playa del Carmen and we went to Fifth Ave. twice.

Jimmy Lam

From the moment our family arrived at Five Resort Hotel in Playa del Carmen, we felt genuinely welcomed. The staff was friendly, attentive, and always willing to help, making both adults and kids feel comfortable right away. The resort has a fun, relaxed atmosphere that made it easy for our whole family to enjoy every moment together. Dining at the new Season restaurant was a highlight of our stay. The food was delicious and thoughtfully prepared, with great options for both adults and children. The service was excellent—patient, kind, and very accommodating to families—which made every meal enjoyable and stress-free. Overall, Five Resort Hotel is a wonderful choice for families looking for a memorable vacation in Playa del Carmen. Everything from the service to the amenities was well thought out, creating a perfect balance of relaxation and fun. We made amazing family memories and look forward to returning again.

Carly Bottitta

I came to the Fives with my family for New Years and had a blast!! They had a huge new year celebration with music, drinks, and fireworks. There are so many different pools, bars, and food options- it is hard to get bored. The beach is gorgeous and the spa was so relaxing. We saw monkeys almost every day! The importantly, the staff was so kind and helpful. Augusto gave us exceptional service by the pool. Mocca treated my family as her own and became my best friend :)

gail heywood

Our family of 4 have loved our time at The Fives hotel celebrating our son’s 21st birthday - everything has been perfect. Staff at the hotel are so helpful and can’t do enough to ensure that everyone is having a great time and is being well looked after. The pool activities have been great - Daniela, Cam & Eddie were great fun and had everyone laughing in and around the pool. The evening entertainment has been great and very varied, my daughter and I loved the Disney themed night! My son and husband spent many an hour each day at the swim up bar at the Lizzards pool! All the bar staff were great, Geramias, Jorge & Noe were really friendly and fun to chat to. Our favourite restaurant was the Koh Tai although all eateries were superb with lots of choices available. Our accommodation was great and the location of our apartment was ideal - we stayed in villa 8 over looking the pool, just perfect! We’re very sad to be leaving and will definitely be back soon!

O D

The Fives offers a wide range of amenities meeting our high expectations of an all inclusive resort. We had access to Fitness and wellness activities, painting and tequila tasting everyday. The food and service are outstanding and the staff is always looking to ensure that you have a memorable stay. Thank you so much yo our ambassadors Kristoff and Daniel for organizing our weekly activities and dinner reservations. You are a great asset for the resort. Looking forward to seeing you soon! Mike & Odette

Ashley Krystelle Gallagher-Chapa

Our stay was deeply frustrating from the moment we arrived. We checked in at 3:30 PM, yet the check-in process took hours, and we were not able to see the resort until dinner which was at 8:00 PM. To make matters worse, the resort ran out of pull-out beds for minors, forcing my husband and me to sleep sideways on a bed that was too small, with our feet hanging off. From the start, getting a straight answer to even one question required speaking with multiple staff members. We were repeatedly passed from person to person, often receiving conflicting information, which resulted in significant wasted time. We were also told we needed to pay $200 per person a day for a water park day pass or we could attend a timeshare presentation. We were assured this presentation would take 90 minutes; it lasted four hours. When we declined the timeshare, we were repeatedly sent to different representatives and were not allowed to leave until we signed paperwork—paperwork that took an excessive amount of time to be brought to us by multiple people. Then as we’re leaving they’re still following us trying to sell us 60% off. After finally leaving, we were sent to three different locations just to obtain the day pass. By that point, half the day was already gone. We later discovered that the staff member who checked us in never made the dinner reservations he claimed he had, resulting in even more time wasted sitting in the lobby. Transportation throughout the resort is overly complicated and inefficient. The buses were fine but the golf cart situation is not ideal. Navigating between the lobby, our room, and other areas of the property required excessive walking and long waits for golf carts, which often took an unreasonable amount of time to arrive. As a result, my feet were sore every day from the constant walking and one of our dinner reservations were almost canceled. We were also required to switch rooms with my sister over the bed situation. When the rooms were reassigned, no one had access to them after they said they reactivated our wrist bands, causing even more back-and-forth travel to the lobby to resolve the issue. Despite the delays and constant movement, we consistently returned to rooms that had not been cleaned. Additional issues included: • Limited towel availability • Slow and inconsistent service • No ability to select our room at booking or check in • Resort credit that was misleading and unusable for many advertised options To be fair, the New Year’s Eve show was excellent and very well planned, and while the buffet was below par, the specialty restaurants offered genuinely amazing food. But good luck finding a spot at the pools! We have stayed at over a dozen resorts in Cancun, and this was by far the worst experience we’ve had overall. A vacation should be relaxing—not spent waiting, walking, and resolving preventable problems. Unfortunately, this resort failed to meet even basic expectations.

Kamille

Every time we stay at Moon Palace Cancún, I’m reminded why this place feels so special to us. Yes, the resort is stunning—but it’s the people who truly make it feel like home. The staff here don’t just remember your room number… they remember you. Mornings at the Grand always started off perfectly thanks to Fernanda at La Cantina breakfast. During our Grand spa time, Adolfo and Perla made hydrotherapy such a calming and memorable experience, and Wendaly and Alondra at the Grand spa gave massages that were absolutely incredible—I left feeling completely renewed. As Diamond members, Florencio, Edgar, and Jeremias took such great care of us, always making transportation easy and welcoming us with kindness and familiarity. At Sunrise, Laura and Claudia made my manicure and pedicure feel like a true treat and took such wonderful care of me. One evening at Los Caporales in Nizuc, Cornelio and Ricardo went above and beyond. Even though the restaurant was extremely busy, they made sure we could be taken care of that night and we felt taken care of and never rushed—service like that truly stands out. One of my favorite little joys is seeing Ernesto, the dancing ice cream man. His energy and happiness are contagious, and it’s always a highlight of our trips. Breakfast at Bugambilia became something I looked forward to every morning thanks to Luis, Teresita, Norma, and Baltazar—before we even sat down, they already remembered our drink orders. It made me feel so cared for. I will miss each of them until we return! A special shoutout to Jesus at the omelet station at Bugambilia—every morning, I asked him to make his favorite omelet for me, and it never once disappointed. It became part of my routine and something I’ll genuinely miss until we return. Dining experiences were wonderful thanks to Andrea at the Grand buffet and Gabriela at Carvio who were both attentive and kind. Pool days were made so much fun by Karen from the Sunrise entertainment team—she always made volleyball a blast. In the Diamond area, Maria, our pool waitress, took amazing care of us, and the Diamond pool concierges—Lizbeth, Geronimo, Eddie, and Sergio—were always attentive, friendly, and ready to help with anything. The Christmas Village was absolutely magical, thanks to Nico from the production staff. And one night at the Grill at the Grand, when mosquitoes got bad, Maria and Javier noticed right away and brought us bug spray so we could stay comfortable and enjoy our dinner—such a thoughtful touch. Lastly, Shaday, our Diamond concierge, truly made this trip unforgettable. He helped us plan everything so perfectly and made sure every detail of our stay was taken care of with genuine care. The staff is the reason we keep coming back. Over time, they’ve become friends—and leaving is always emotional because it means saying goodbye. But we already look forward to the day we return, when we get to hug familiar faces and pick up right where we left off. Moon Palace will always hold a special place in my heart.

Dean Hofer

The Moon Palace is head and shoulders above any other resort in Cancun. The place isn’t shiny brand new, but it’s far from old and falling apart. I find it quieter and a more calm vibe than anywhere in the hotel zone. It is very close to the airport. It’s literally a small city with so many restaurants, you can’t get to them all in a week. You can use the app to book reservations up to two days in advance, starting in the mornings at 7:00. If you’re not picky about eating at a certain time, you’ll get into where you want eventually and will get to try everywhere you want. For a resort, the food is phenomenal. I get sick of people reviewing the food there, saying something like “I’m a foodie, and the food is just OK”. Yes, it’s not the new hipster doofus Asian Martian fusion joint in some city’s overrated up and coming trendy neighbourhood. However, there is something for everyone, the details are covered, and the execution is beyond average. PS we’re all foodies because we need it to survive, and your pallet isn’t more refined because you think you’re eating cutting edge recipes from imaginative chefs, and someone else prefers the Denny’s Grandslam. Moon Palace has so many included activities too: mini golf, bike loans, pickleball, tennis, basketball, kayaking, catamarans, yoga, beach fitness sessions, etc, etc, etc. There are also kids playroom centres. The golf course is challenging and cut into the jungle. The spa services are expensive but above average. The fitness rooms are well equipped and have saunas. There are several pools areas with many sub areas and swim up bars. The liquors used at the whole property includes premium brands. All the room balconies at Sunrise have a comfortable hammock, and rooms in Sunrise and Nizuc all have a large, jetted tub, and balconies. The beds and pillows are super comfortable as well. Although it’s a very expansive property, you never have to wait more than a couple of minutes for a transport cart to come by. The sea water isn’t as clean as the hotel zone, but is calmer, and the sand is softer, like powdered sugar. The thing that absolutely sets Moon Palace apart from other resorts are the staff. You want for nothing and will feel beyond attended to and looked after throughout your entire stay. You are wasting your money going anywhere else and should spend the extra to go to Moon Palace.

Katie Grant

This is probably one of the best places to stay in Cancun. Amazing facility, staff was always helpful and friendly, every meal we had was excellent, and the pools were always clean with enough loungers to be able to find one when you wanted to just lay by the pool. Only two cons/negatives: 1. The beach they are located on is not one where you'd want to swim. The water is so shallow that there is alot of brown seaweed that also covers the beach due to tides. It smells like a bay at low tide due to it laying out in the sun. However, the pools are so nice in the resort that you can still enjoy them and not miss the beach. (We actually got a day pass from the resort planners for a trip to another beach in Cancun that didn't have seaweed, so were still able to have a "beach day" on our trip). 2. The second con is the pushy sales people trying to sell their vacation club. I sat thru what was supposed to be 90 minutes which ended up lasting over 2 hours. I got free day passes to their sister facility, "The Moon Palace Grand" but never used them. I stayed at The Moon Palace Sunrise. They then tried again after I checked out and I still had to decline them 5 x's. Other than those two things our trip was amazing.

Carly Wright

This resort had so much to offer for kids and grownups. It was HUGE, so we loved travelling to other areas and checking out new pools. Because it’s so big, the golf carts and lobby buses were fantastic to use. We stayed at the Grand and found everything we needed within a 4-5 min walk. Beach was beautiful. Service was great! Shout out to the Grand Kids Club- Sonia, Viri, Kristell, Dana, Ms Banana?! Our son Thomas had the BEST time there, and for the first time ever on vacation he was begging us to go every day. Which meant we got to spend time at the unique adult pool (also fabulous, quiet, relaxing and warm pool)! Thank you so much we will be back again ☺️

Jean

My boyfriend and I just finished our stay here for 5 nights as my birthday trip & we had a great time! Daniel with the concierge was amazing, always made sure our stay was running smoothly. I did a ton of research before booking & it was everything I wanted! Food was great, we never had a bad meal but definitely preferred Spumante & Rosewater. The buffet was always good too & we loved the midnight tacos! We stayed on the secrets side mostly we loved the pool, service was consistent & fast. We sat on the beach one morning and had a great view. Our room was perfect & housekeeping was great we had no complaints. The view was everything from sunrise to sunset, we booked an ocean view & would do the same again! The drinks were always strong but enjoyable, we loved stopping in the preferred lounge for some mimosas in the morning. The shows were very entertaining too, we saw the neon show & magic show. Overall we'd definitely recommend and we'd stay again! Remember to tip well the staff are so hard working!

Crown Molding LED lighting Cosper

I must say that the resort was nice and clean. The service was good. It was disappointing. They did not have a swim out pool bar. There were a few things that made my stay turn out bad. The water in my room was lukewarm at best. I have stayed at many other resorts and hotels in my life and never had to take a cold -Luke warm shower. I contacted guest services four times and they said that was as good as it gets. Also, I had a swim out pool room and the water outside of it was about 76°. It was too cold to swim in or even take a short dip. Another thing is the main pool in the middle of the resort was also about 76°. There were probably 75 to 100 people around the pool at midday and there was only one or two of them in the pool. I guess they were polar bears. It's a shame the resort so nice if they could not bump the temperature of the water up just a little bit to make it tolerable. My suggestion is not to go to this resort in the winter. I went mid January and I will never do that again. I hope this helps you out. Enjoy yourself and have a good trip.

Billiegee

I stayed at the resort a week before Thanksgiving. I have been to Cancun dozens of times and this is the best overall resort that I have stayed at. The food was very excellent and the layout of the the resort was very inviting. What made this resort so special was the staff. Luis and Andre, the pool activities personnel, were the best I have experienced in a long time. They made a point to speak to every guest around the pool and always asking if there is anything we could do to make my stay better. Cruz and Urbana, the pool waiters, were the best, always making sure I was taken care of. Daniel and Marco, the pool concierges, were always providing fresh towels and always assisting everyone at the pool with their umbrellas and chairs. My favorite waiter was Lucian at the buffet. He always set us at our favorite table and remembered our drinks order religiously. My only criticism would be the ocean. At this time of year it was murky and not pleasant to be in. I’ve stayed at all exclusive places over 30 times and this is the first time I’ve written a review. I can’t say enough good stuff about this Resort. The Breathless Side of the resort was nice but a little loud for my taste. Specialty restaurants were outstanding and I didn’t have to wait long to be seated. I strongly recommend staying here and hope to be back soon Bill from Iowa

Melanie Navarro

We recently stayed at Secrets Riviera Cancun, and overall, we had a good time—but it wasn’t our favorite Secrets resort. We’ve stayed at other Secrets properties that offered a more elevated and seamless experience. While the resort is nice, there were several situations and areas that, if handled differently, could have made this stay much better. Maintenance, along with attention to small details and consistency in service, are areas that could use improvement. It wasn’t bad by any means, just not as great as we’ve come to expect from the brand. That said, what truly made a difference during our stay was the exceptional service from certain team members who went above and beyond: • Luis – Bellman • Yesenia – Rosewater waitress • Lusein – Rosewater waiter • Mar – Preferred Pool • Jesus – Preferred Lobby Bar • Alberto – Rosewater • Aladin – French restaurant • Enrique – Preferred Bar Special shout-out to Lusein, Yesenia, and Mar — they truly stood out with their attentiveness, warmth, and professionalism. They are valuable employees and made a noticeable positive impact on our experience. Overall, we enjoyed our time, but we hope to see improvements that align this property more closely with the high standards we’ve experienced at other Secrets resorts.

Gabriel

My wife and I went there for our honeymoon and everything was better than expected. The room was more spacious than it appeared in the pictures. The shower was especially large with dual rain heads. The view on the gardens, which are beautiful, was perfect for us. The room and everything in it was perfectly clean. At the pool Daniel and Cruze were always making sure everyting was perfect for us. Luis was great fun! At the mexican restaurant Diego greeted us perfectly, remembering my favorite drink as soon as the second time we went there. He always made sure we had a drink and that everything was the way we wanted. The highlight certainly was the rosewater restaurant, reserved for the secrets side clients. We mainly ate there and everything we had was better than the last meal. More than the food, the service was impeccable. Sylvio, whi was super friendly, really has a great team. Raul at the bar made sure I got everything i wanted, even special request, while answering every questions I had about hot peppers (gracias por el serrano) and was great to chat with. Balthazar gave us excellent service when we sat at a table instead of the bar. Andres answered all my tacos questions and was very friendly. It may take a few years because we want to travel with kids, but we sure will return.

Trezlyn Wieser

First-timer review — take it or leave it, just my opinion! The people: 10/10, no notes. We met SO many amazing people and had an absolute blast. Never felt pressured, never felt creeped out—just good vibes all around. The playmakers especially deserve a raise because they really tried their hardest to keep the party alive at all times. Now… the resort. 😬 Respectfully, she is tired. Maintenance clearly took a long vacation because things were broken everywhere—public bathroom handles hanging on for dear life, dirt in places dirt should not be, and missing tiles all around the pool bar like a bad game of Jenga. We booked the plush jacuzzi room and were excited to use it one night… until the water came out yellow. And not a cute yellow. It was giving “absolutely not,” it was giving yeast infection, it was giving drain the tub immediately. Food was fine. Nothing to write home about, but it kept us breathing. Overall verdict: the party and people were elite, but the resort itself was very much not it. If anyone knows of a higher-end resort with the same vibe (but, like, clean), please let a girl know 🫶🏻🫶🏻🫶🏻

S C

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Experience at Temptation Cancun Resort Temptation Cancun truly delivers an unmatched adults-only experience, and what sets this resort apart more than anything is the incredible staff. From the moment I arrived, the energy, professionalism, and attention to detail were next level. The front desk team, especially Odalys and Tania, deserve huge recognition. They were welcoming, efficient, and genuinely kind—setting the tone for an amazing stay right from check-in. Guest Services Arturo was outstanding as well—always approachable, helpful, and proactive in making sure everything ran smoothly. It’s clear he takes pride in ensuring guests have the best experience possible. The Sexy Pool is the heart of the resort, and Mojito, the playmaker and hype man, absolutely crushed it. His energy, charisma, and ability to keep everyone engaged made every pool day unforgettable. The vibe never dropped, and the fun never stopped. Shoutout to Aldo in pool services! The bell hop team was fantastic across the board—professional, fast, and courteous. A special mention to Manuel, who went above and beyond with exceptional service and a great attitude every single time. Lastly, massive appreciation to all the service staff throughout the resort—the bartenders, waiters, pool servers, and restaurant teams. Drinks were flowing, service was quick, and everyone worked hard to make guests feel valued and comfortable. Temptation Cancun isn’t just a resort—it’s an experience, and the staff are the reason it shines. If you’re looking for top-tier service, high energy, and unforgettable memories, this is the place to be. I’ll absolutely be back.

Loaf Studios

Many respects to the staff and entertainment team at this resort. The shows and parties were immaculate. Service was on point and food was excellent. We went to the newly added She Club, which merged dinner and a sensual show. This was an highlighted moment of our vacation. We were there for my birthday and Marta, Marco and Freyda made every moment memorable and delightful. 10 out of 10 for Temptation Resort. Immaculate time spent. I highly recommend this experience for any couple celebrating or just for a special moment in an individual’s life.

Roy Shears

Best Playmaker is “La Diabla” Andrea ! What really stood out during my stay was the entertainment. The team does a great job overall, and La Diabla in particular brings unmatched energy, attention to guests, and impressive dancing. She adds a spark that genuinely elevates the atmosphere. That said, some of the recent changes, especially the adjustments to the pool schedules, were a bit disappointing and altered the usual Temptation vibe more than expected. Even with that, the experience was still enjoyable, and if I decided to return, it would largely be because of entertainers like her who make the resort memorable.

Zane White

We had an amazing first time experience at Temptations! The entire staff was very friendly, welcoming, and helpful. Even the playmakers, when they weren’t performing, if you ran into them randomly, they made you feel welcome, introduced themselves and also did a great job at remembering faces and names. Rafa and Mojito were very personable. The facility was always clean. The food and drinks were great! Absolutely loved our time here. 100% we will be returning. I have zero complaints.

Lorrae Viera

Overall I would recommend this resort as a first resort. We have stayed in Cancun/Riviera maya 4-5 times. We have stayed at all inclusive in Belize and DR. My biggest complaint here is the service. More often than not you had to seek out staff or ask staff when you wanted/needed something. We usually book preferred club at secrets resorts and have always been satisfied. Even cheaper resorts have had better service. To begin our first day we received a less than ideal welcoming. The doorsman even asked if I was an Uber driver… I get I’m Hispanic and rented a car… But dang…. This happened a few times 🥴. The guy who took our bags was very nice and helpful. We arrived early and got lunch at the kitchen table. We got some cold hard ribs… luckily this was the worst food we got there. Overall, I was highly pleased with dinner and breakfast. We did get good service from Adolfo, Seth, German, and a few others that I forgot to write down their name. The beach was full of sargassum the first 3 days. Luckily the 4th day winds changed and it was nice. I get nothing they can do but this was January so I can only imagine the summer months. Room service was good even though it took 40 minutes to get it. Very pleased with the room amenities and housekeeping. Alcoholic Drinks were good not great. Coffee house was great. Wish it was 24/7 like some other resorts. Also the excellence app sucks. They should add QR codes to the tables that direct you to the menus. Overall a good resort but service/friendliness can be better. I’d recommend it as a good first resort.

Marianna Miniotis

We stayed here for our honeymoon and had an absolute BLAST! The food is great for a resort of this type and the staff has been friendly and accommodating. We love Angelo on the entertainment team, he made our activities super fun. And Concepcion served us a lovely meal at Spice restaurant. Special thank you to them for their lovely service! Overall the grounds are beautifully kept, pools are great (water a little cold in January but there is a warmed pool and hot tubs around!). We had a great time!

Jacob Smithson

The Excellence Cancun is by far my family’s favorite spot to vacation. When you first get to the facility, you are treated with champagne and cool towels. Such a nice and relaxing way to start the trip. The food is amazing as well. With multiple restaurants and bars, there is so much variety that it keeps everyday feeling fresh. The rooms are very big and have a such a luxurious feel to them. The grounds are gorgeous and well kept. But I will say the best part about the resort is the staff. Everyone who works there is truly amazing from the friendly cleaning staff to the event coordinators. Some people who come to mind are Alexis, Mark, Max, Diana, and Angelo. These people are truly amazing at their job and made our experience so much better. 10/10

K 2

The staff are incredibly attentive to their guests here. We are celebrating a birthday on this trip and the guests have been so happy to help us celebrate. Doing everything they can to make the birthday girl in my group feel extra happy. Now, the building is over 20 years old, so some parts are noticeable if you have an eye for it. It's not a negative as they do an incredible job maintaining the property. The property just wasn't built yesterday. We tried the Korean BBQ at Spice. Concepcion was incredible on the grill. A very interesting person to chat with and an absolute asset to this resort. He is a master at his brand. We loved having access to the Excellence Club Lounge for drinks and snacks. The smoked tequila and go-berry were favorites in my group. I also tried to Tomahawk at the Magna (which requires Excellence Club membership). It was well worth the little extra for this club access. It also give you a special check-in and check-out desk from everyone else, exclusive access to two pools, another poolside bar called Cielo and a private beach. Our housekeeper lady was one of the employees who stood out in our book. She'd always have a clean glass and cold water bottle next to the bedside when we got back from drinking each evening. She also collected up the birthday balloons from around the room and attempted to replace the dead ones with live ones to keep it all looking presentable. Remote and chocolate was always waiting on the bed also. You come back from eating and drinking and life here requires minimal effort from you to get to relaxing. My only tip is I whish I had brought a back scratcher to relieve the itch from all the sun I got. Bring many bottles of sun block per person and avoid having to buy more from the gift shop.

Kaitlyn Smithson

We could not recommend this resort enough. We have been before and came back for Christmas and had a great time. The atmosphere is very upscale and relaxing. The rooms are huge. The grounds are well kept. There are many activities to keep you entertained though out the day if you want or you can just sit by the pool or the beach which is very well maintained and beautiful. The staff is amazing and feels like family. They knew us by name and made sure that we had a great time. Alexis always made our mornings fun with pickleball. We had lots of fun with Mark during the afternoon activities. We loved seeing Angelo who always brings the energy and the party. We are already planning our trip back next year and recommend a visit to all our friends and family.