Excellence Riviera Resort Cancun

Jj Mm

The staff here are amazing, thank you everyone for being so kind and polite, reliable, quick, and excellent energy. I loved the animals that live near the property, including the coatí they love pizza, the beach dog, the woodpeckers, the spiny tailed lizards (Rafa, Venus, and more), a blind black cat (so sweet) and geckos. I loved the food at the different restaurants, I was not able to visit every single one in the time I stayed there, but I greatly enjoyed the dinner shows at the pyramid, the lobster house, the breakfast buffet, and the French restaurant was phenomenal. I appreciated the private shuttle to and from. The bellhops and room service was excellent. Room service wait time is to be expected (especially after the evening shows conclude and people want late night snacks) however I had the best Salmon I've ever had by room service thank you so very much. The morning room service with egg dishes were also delicious and worth trying. I wish the American guests were less noisy, less territorial over the lazy river beds, or less obnoxious, but that's to be expected and that's definitely not the resorts' fault. The beach is beautiful and there are plenty of shaded beds, and hammocks to sun on, and you can see downtown Cancun. Thank you for an amazing time I never left the resort.

Valentina Gomez

Let me begin by saying that we were not originally going there but due to the Jamaica hurricane we had to pivot 4 days before our trip began. The staff was incredibly accommodating and took care of us as soon as we reached out. The grounds are great because even when the hotel is pretty full there is still plenty of space at the beach and pool without feeling crowded. Cleanliness is outstanding and the service is by far the best I have experienced in an all inclusive. The food is amazing, plenty of options and really good quality. I will say if you like things more heavily seasoned you might have to ask for extra seasoning when you order. The area to swim in the ocean is a bit smaller than expected and sometimes depending on weather might have some seaweed. Although they do a great job at removing it often so it’s not unpleasant. I will say this resort is towards the south so the beaches do look different from the northern regions. Still amazing just something to keep in mind. As I mentioned before service was a amazing throughout but I do want to highlight some of the staff that made this trip exceptional: Gerardo: We attended a hibachi dinner and he was very funny and made the whole experience enjoyable Lesli: Was our hostess at lobster house, kitchen table and oregano. Always greeted us with a smile and gave us great recommendations for some afternoon snacks. Maricruz: She was our waiter for the mexico night and we chatted with her when we went to Basmati. Couldn’t have been more attentive and kind. Always making sure we were enjoying our experience to the maximum. Matilde: He was our beach waiter the whole trip. Honestly the best beach service I have ever had in an all inclusive. Great service and fantastic charisma. We couldn’t thank him enough for making this trip so fantastic. Mateo: He was at the omelette station for most of our breakfasts and oh my god!! The best omelettes ever!! Amazing charisma and service always with a warm smile! Maria: For our last night at the Grill was amazing for our anniversary dinner. She was very attentive, warm and also gave us a beautiful dessert surprise! She is amazing Overall the staff was incredibly warm, welcoming and kind. We felt like they were happy that we were there and that we were enjoying our time. Very grateful for all their work and great personalities

Marie Miller

Just got back yesterday from spending a week here with my two best friends to celebrate our birthdays. This was my third time at this resort and it never disappoints. The grounds are beautiful and it never feels overcrowded. That said, if there is a certain spot you want to lounge by the pool or beach then you'll want to reserve it early with towels. I liked getting up for the sunrise and reserved my spot after that so it was never a problem. My friends and I enjoyed lounging at the main pool area for most of the day (music and a little more action but still relaxing), and then in the afternoon we'd take a couple laps around the lazy river, which is very quiet and serene. There are a lot of restaurant options, and for an all-inclusive resort I found the food to be more than adequate. For dinner, we liked starting at Flavor Market for tapas before moving onto another restaurant for our main course. Chez Isabelle was my favorite for food. Night life is okay but it's just nice they have something going on each night and it doesn't go too late. I thought the rooms were nice, maybe a bit dated since they looked the same as my first trip back in 2018, but they're very clean, spacious, and lots storage and counter space. I've done Excellence Club twice and once without EC. Honestly, I don't think it's worth the extra money but it depends on your preferences. I preferred the main pool and beach area to the EC areas, and I didn't drink in my room so I didn't care about the upgraded liquor. Since there are so many restaurants available I also didn't care if I ate at the EC only restaurant or not. I only ended up upgrading to EC for this trip when an ocean view room became available for almost the same price as my current room, and I decided it was worth it to have a better view. One of my friends got a non-EC rooftop room and that was awesome. I'd probably get that room if I go again. I love the service here. The staff are great. Super friendly and attentive. Special shout-out to Pablo at Prelude who made the evenings at the bar more entertaining. Another special shout-out to Edson, who was my absolute favorite person there. He was our poolside server and he was out-of-this-world fantastic. We never needed to worry about our drinks getting low or going hungry - he always knew right when to show up to take our order. It felt like an elevated level of service and it was a sad day for us when he had a day off! I loved our conversations and if I go here again I would make a point to seek out his section, he was that good. My only complaint is our stay was so incredible that it just made it that much harder leaving knowing a cold Minnesota was awaiting my return!

Jason Lockyer

Nice hotel and friendly staff, have come to expect this from excellence hotels and this was no different. Only here for a week but was a nice relaxing stay and was great to get away. Loads of great staff here and all very friendly and happy to help. Lots of choice for restaurants with a few that stand out above them all. Basmati Indian restaurant was great, food was spot on and flavour in every dish. Chicken was so tender that it just fell apart. Spice, Asian restaurant was by far the stand out from them all though. Great menu, loads of choice and the staff were fantastic, special shout out to Fernando who was brilliant. We travel home tomorrow and once home will start planning our next trip to another excellence hotel.

Dan Palumbo

This was our first time at an Excellence resort and also our first time in Mexico, and I can comfortably say we were very happy with our trip! Some of the most notable things is that the food is delicious no matter where you eat, and the resort is small enough that you are just a short walk away from one of the pools, the beach, or the restaurants. The thing that sticks out most to me is just how kind and friendly every staff member is! From bartenders, to servers, to the entertainment crew - everyone is polite and charming and happy to help. Some workers that really made our trip are Arely, the poolside server; Diana, Max, Eliseo, and Angelo from the entertainment team; restaurant servers David, Roberto, and Lulu; and the hibachi chef, Benjamin! If you never plan to leave the resort, you will have everything you need! However, I gave 4 stars for Location because the resort is a bit far away from excursion sites such as Chichen Itza (~3 hours) and Tulum (~1-2 hours). But other than that, we had a great stay and would definitely come back.