Amy Roach
Alexandra and Nubia Dzul at the Buffet beach were awesome. Very nice with a warm welcome. They took care of my family several times throughout our stay and were amazing every time. The resort is awesome a well. Clean and welcoming. The pools are large and accommodating for everyone. This is our second time at this resort and I will be recommending this resort to all my friends and family.
Maurino Gaspar
I had a great experience at the Buffet. The service was professional, the team was friendly, and everything was handled efficiently from start to finish. They communicated clearly, delivered what was promised, and made the entire process smooth and stress-free. I appreciate their attention to detail and commitment to customer satisfaction. I would definitely recommend the Buffet to anyone looking for reliable service and look forward to using them again. thanks to Luis and Miguel for the excellent service.
Maxine Simon
My recent stay at Barceló Maya Beach in Playa del Carmen was nothing short of phenomenal. This was my second time visiting—my first was in 2024 for a wedding, and this return trip, from May 22 to May 28, was to celebrate my 50th birthday with friends and family. I can truly say this experience exceeded all expectations.
From the moment I checked in to the day I checked out, everything was seamless and welcoming. I stayed in the Premium Level, where I had the pleasure of meeting two amazing staff members, Stephany and Marianna. They were consistently supportive, attentive, and genuinely kind throughout my stay.
Coordinating a group of 24 guests can be challenging, but the staff made it feel effortless. Every guest was greeted with warm smiles and refreshing welcome drinks, setting the tone for an incredible experience. The level of hospitality at this resort is truly top-tier.
I would like to give special recognition to Arturo Salgado and Julio Castellanos
They are both managers whom exemplify excellence in customer service. Their entire management team exemplifies outstanding service. A heartfelt thank you as well to my event planner, Christian Mendoza whose dedication and attention to detail helped bring my birthday celebration to life. With the support of Natalie and the team, they created an unforgettable experience that I will cherish forever.
From the restaurants, La Trattoria and the Mexican restaurant were all excellent. The lunch Resturant at Captain Morgan, and Maya Tropical breakfast spot, and others were wonderful accommodations our large party . To every staff member we encountered, everyone played a role in making this celebration so special. The resort grounds were always clean, beautifully maintained, and inviting.
We also enjoyed dining at both the Italian and Mexican restaurants, which were excellent and accommodating for our group. Every detail, from service to atmosphere, was exceptional.
To Ron in the Transportation Department thanks for organizing my guest list airport travel.
I feel incredibly blessed and grateful to have shared this milestone birthday with such wonderful people at such an amazing resort. Finally a special heart felt thank You to Estheer Morales who helped me through this journey. Your kindness and compassion and customer service makes Barceló Maya Beach truly holds a special place in my heart, and I look forward to returning again.
Mhayes0712
I loved the activities by the pool. The entertainment did a great job keeping everyone involved and engaged with the dances and workouts. Everything is very accessible, either by walking or catching the bus that rides through the resort. The buffet area is very clean and provides great food! Laura, Miguel, and Cecilio are some of the servers I truly enjoyed having in the buffet when I was in attendance. They were very helpful by providing drinks and they always kept our table clear whenever we were done with our plates! I truly enjoyed this resort!!
kaja kinczkowska
We had a wonderful stay at this hotel! The staff were extremely friendly, kind and welcoming. A special thank you to Andres, Alban, Che, Marisol, Diana and the whole Buffet Beach team for the amazing service and positive atmosphere. Everyone made us feel very comfortable and well looked after. We would definitely recommend this hotel and would love to come back!
