Frida Castellanos Alemán
My experience at The Fives…
This was my second time at the hotel. I came back with my children and my in-laws, and honestly, I do not recommend it. During our first stay with my husband, we had an amazing time — there was lots of entertainment and plenty of activities during the day. However, this time it was a nightmare trying to get into any restaurant. The food is very good, but with the waiting time (more than 30 minutes for a table), you no longer enjoy your meal the same way.
The only highlight was Oscar, who provided spectacular service. The rooms were clean and in good condition, although my in-laws’ room had humidity issues. We reported it to the front desk, but we were never given a solution.
The entertainment was practically nonexistent. Nothing mentioned on the hotel’s website matched what was actually offered (very boring). We paid for a table at the Super Bowl event, which promised lots of fun, but there were only a few musicians and nothing else. The shows during the week were very low quality and poorly organized. Whenever we asked the entertainment staff about activities, they never had clear information. My children looked forward to the activities, but they never started at the promised time. Not to mention the Aluxitos Club program, which was very basic, and the staff in charge were in a bad mood — very disappointing.
The beach is beautiful as always, and Sonia was very kind, preparing our lounge chairs every morning — that was definitely a highlight. She recommended that we speak with a manager, and he kindly helped us secure a reservation at the sushi restaurant, but this only happened on our last night.
We communicated our concerns multiple times to reception, entertainment staff, and guest services, but no one was able to provide a solution. Overall, it was disappointing, and we definitely will not return for our future vacations. It’s a shame because the facilities are beautiful and very well located in the middle of the jungle.
Monika Dovydavičienė
When we first arrived, we experienced a few minor issues. However, everything was resolved promptly and professionally. A very special thank you to Ivan and the hotel manager for their quick response and genuine care — they truly made us feel valued as guests.
The food at the hotel is absolutely amazing. The breakfast and evening buffet offer an incredible variety — you can truly find anything you’re craving. The quality and selection exceeded our expectations every day. For lunch, we ate at the restaurant by the main pool (I believe it’s called Olive & Sea or something similar), and the food there was outstanding — truly restaurant-level quality. It was one of the highlights of our stay.
The staff throughout the resort are attentive, friendly, and always willing to help. Their positive attitude really enhances the whole experience.
The kids club staff were absolutely amazing. They were warm, energetic, and incredibly caring. Our children loved it so much that they wanted to stay there all day, every day! As parents, that gave us peace of mind and allowed us to relax knowing they were having such a great time in a safe and fun environment.
Lana Kanaan
The food was incredible. I had some of the best dishes I’ve eaten in a long time. The lamb and octopus dishes in Seasons were amazing. There are so many restaurants that even after staying 7 nights there were some we didn’t have time to try. All the waiters were attentive and a lot of fun especially during the dinners. The breakfast and dinner buffet was also very high quality. My ambassadors Liz and Andrea were able to get anything we needed during our stay. There are so many activités happening throughout the day. Some of the highlights were sushi and ceviche making and painting. And if you show up late they will literally stay later and do it again for you until everyone who wants to do it has had a chance to participate which is great because we are on vacation and don’t have watches half the time.
My favourite thing we have done here has got to be Temezcal and the meditation/rituals at the spa. They replicated indigenous practices for health and wellness. It was so unique something I’ve never seen at any other resort before. I will definitely be coming again. We had a minor issue with the room and they took it seriously and fixed it so they are very on top of everything. Lastly the beach when I went in February had no seaweed so we spent most of the time at the beach.
Maggie K
This was our second year at The Fives and it did not disappoint!
The grounds are beautiful and constantly being maintained; staff are genuine and friendly; food is even better than last year; and I even got to enjoy the fitness classes this year (pilates with Memo was top notch)!
As a family of 4 with 2 young children, this resort met our needs. Many kids friendly pools across the grounds.
Our ambassador, Melisa, was incredibly helpful and very available. Gigi, was so gracious and helpful.
The Gin bar made a delicious dirty martini.
The tacos are just delicious.
The list goes on!
Janet Costley
This place has a real cool vibe. So many activities for everyone. I particularly loved making my own essential oil blend with an incredibly knowledgeable Charlie that also was hilarious and fun. Also the Tamazcal ceremony is a must do with Victor. Also enjoyed all the yoga Pilates and other activities the spa offered!! Memo and Marcos and Sandy work incredibly hard to make everything run smoothly!! My hydrotherapy and spa experience was top notch. I came out of there literally floating!! Tony guided me through the wonderful hydrotherapy which set me up to fully relax for my fabulous massage with Eduardo. It was the perfect way to end my week. I don’t often return to places as there is so many other places to visit but this place offers a lot for families so I definitely may bring my children and grandchildren back here!!it will is aFantastic place to bring families!!
My Booking
