Josh
We stayed at The Fives Beach Hotel & Residences in Playa del Carmen from March 2–7 and had an absolutely amazing time. From the moment we arrived, the staff were incredibly friendly and welcoming everywhere we went. The accommodations were comfortable and well maintained, and the resort itself is beautiful and easy to enjoy.
The food throughout the resort was consistently great, with lots of options and something for everyone in our family.
One of the biggest highlights of our stay was the kids camp. Our 6-year-old absolutely loved it. She would check the kids club activity schedule and look forward to deciding when she wanted to hang out with mom and dad and when she wanted to go join the fun at the club. The staff there were fantastic and created such a fun and welcoming environment for the kids.
They did some really creative crafts and activities, and our daughter made several great friends during the week. It was honestly one of the most memorable parts of the trip for her.
Unfortunately I can’t remember all of the staff members’ names from the kids club, but they truly made a big impression on our family and were a major highlight of our stay.
Overall we had a wonderful experience and would absolutely recommend The Fives to families visiting Playa del Carmen. We hope to come back again.
Sunflower Studio
Our stay at The Fives was absolutely incredible, and one of the highlights of our entire trip was spending our days relaxing on the Bali beds by the beach. While the beach itself isn’t perfect due to the seaweed in the water, the exceptional service more than made up for it.
The real stars of our vacation were Jonathan and Ricardo. From the moment we arrived, they went above and beyond to make sure we had everything we needed. Their attentiveness, friendliness, and genuine care turned an already wonderful vacation into an unforgettable experience. They weren’t just our waiters—they became part of our vacation family. Every day they greeted us with smiles, remembered our preferences, kept the drinks flowing, and made us laugh. They truly made us feel special and cared for.
It’s rare to find service that leaves such a lasting impression, but Jonathan and Ricardo did exactly that. They are a huge asset to The Fives and a major reason we can’t wait to return. If you’re staying here, do yourself a favor and reserve a Bali bed—you’ll be treated like royalty.
Thank you, Jonathan and Ricardo, for helping create memories our family will cherish for years to come!
Dena Bretz
We just returned home from our full week at The Fives, and it was great. It has all the usual trappings of a family-friendly all inclusive, but also amazing activities that made it feel like a wellness retreat! Huge beautiful beach, multiple pools, plenty of restaurants, but also how-to macrame class, sunset meditations, poolside ice baths, Temazcal (go just trust me!), and at least 3 hours of different fitness classes six mornings of the week.
There was also a ton of nature on the over-sized grounds so you could walk through the plaza with music, shops, bars, and restaurants or cut through the cool green jungle path to encounter monkeys, lemers, iguanas and more!
This was not at all your usual all-inclusive it was unique in the best ways, and we look forward to being there again!
Jaime Lomeli
This was our first time at The Fives and my first time in an all inclusive resort. Absolutely loved everything from all the beautiful landscapes and restaurants. My two toddlers loved the kids pool and the nightly entertainment. We will definitely come back.
Special shout out for Christian Tec by the baly beds. Exceptional service. All the time, always a step ahead of our needs. My dad had a great time talking and interacting with him. Thank you Christian .
Also special thanks to Alex Mendoza who was on top of things when it came time to answering our questions and helping us with the ride back to the airport.
William Martin
At the heart of the Fives,
it’s not just the walls, the lights,
or the luxury that people remember
it’s the people who give the place its soul.
And for me, that soul was found
in a beautiful young lady with a Italian name called Araceli. She hardworking Mexican woman
whose dedication spoke louder than words ever could. Her smile welcomed like sunshine through glass doors, her hospitality made strangers feel at home, and her integrity for the job
showed in every detail, every conversation, every moment. Because of Araceli, the Fives became more than just a destination it became an experience I’ll never forget.
And Ricardo, our ambassador,
also made our stay feel special in every way.
He made sure we were taken care of
through every moment possible,
always checking in with kindness and professionalism. His attention, his effort,
and the way he represented the Fives
did not go unnoticed. We truly appreciated him as well.
Together, Araceli and Ricardo
showed us what true hospitality looks like.
People may remember the beauty of the resort,
the views, the atmosphere, the elegance
but I’ll remember the people
whose kindness made it all feel real.
They reminded me that the true greatness of the Fives is not found in the building itself,
but in the people like them who make the Fives who they are.
