Yana Martynova
This hotel was amazing with entertainment and programs. Clearly stated activities everyday with a variety of different parties throughout the week. The service here was exceptional.there is a concierge in every building and our concierge Nairobi made our stay super special and easy. She made sure to inform us on every activity we had included in our stay and handled our restaurant reservations super quickly. During our trip we got engaged and she went out of her way to make it extremely special for us and very memorable. The concierge are extremely friendly and responsible. Thank you Nairobi !!
Kate Murray smith
Amazing place!
Great place for family’s, my twin boys wanted to try kids club but I was unsure.
We went and after meeting Ana I felt more than comfortable with leaving my children.
She kept me updated with messages and pictures throughout their time at kids club.
Amazing activities for the children to be involved in which they thoroughly enjoyed! They loved going, met friends and Ana was great! 😊
Aleisha Oliver-Griffiths
We had a fantastic family holiday at Grand Sirenis Riviera Maya. The resort is beautiful, with amazing wildlife, lovely pools, plenty of activities and excellent entertainment. We made some unforgettable memories here.
The staff were the standout. Marcial at The Park restaurant was always cheerful and attentive, Roberto our concierge was a fountain of knowledge and went above and beyond securing our restaurant bookings, Christian from the entertainment team made aqua aerobics one of the highlights of our holiday, and Cecilio Torres gave a brilliant bike tour packed with interesting information about the resort and local wildlife.
The à la carte restaurants were excellent, especially Butchers, where the steak and chicken were cooked to perfection. However, booking them was extremely difficult. The online reservation system rarely had availability, and even with Roberto’s help, the only times available were often 9:15 pm, which isn’t ideal with young children.
The biggest disappointment was the room (2227). While the resort itself was clean and well maintained, the room felt tired and grubby. We found someone else’s fingernail clippings and dark hairs on arrival, along with cracked tiles, damaged doors and a faulty hairdryer. The rooms really need refurbishment and improved housekeeping. This was the only thing that has made us hesitate about rebooking.
There are a few other areas that could be improved: more shaded areas around the pools, as shaded sunbeds were gone by around 6 am despite the no-reserving policy; easier access to drinks for guests not in the pool, as most bars are swim-up bars; clearer signage around the resort; and a simpler check-out process with better information about luggage collection.
Breakfast service was inconsistent, and the early breakfast at The Black Sheep was disappointing, with very limited choice. We also experienced one morning without running water across the resort, although fortunately we were out for the day, and our room key stopped working towards the end of the holiday, which was resolved quickly.
As a married couple, we were surprised to find our room had two double beds rather than a king-size bed. The sofa bed for our children was also extremely hard, heavily stained and hadn’t even been made up before our arrival. After a long day of travelling, having to arrange the children’s bed ourselves was the last thing we wanted. Ensuring family rooms are fully prepared before guests arrive would make for a much more welcoming start to the holiday.
Despite these points, we genuinely had a wonderful stay. The amazing staff, beautiful surroundings, wildlife, restaurants and entertainment far outweighed the negatives. If the rooms were refurbished and a few operational issues addressed, we would happily return.
Simon Gardiner
We have been here a week with a few more days to go. There are many positive points and I will mention them before I describe the one (but very big) negative point.
Lovely hotel spread out over several buildings. Nice room, kept very clean by staff. The hotel is literally built into the jungle so loads of wildlife including boa constrictors green vine snakes, iguanas (lots of them), coatis, agouti, monkeys and much more.
The food is excellent, there are several specialist restaurants (we have tried 3 as some are fully booked) but the buffet restaurant is brilliant.
Loads of bars with very friendly and professional bar staff, in fact all staff have been great. The pools are impressive, large and kids friendly.
BUT there is one negative issue that is a real problem for us, it’s seaweed. This might seem trivial, but it is not!! There are literally tons of seaweed on the beach or just off shore. It appears Sargassum seaweed can undergo “blooms” and this has been an increasing problem for the last 15 years! Now the hotel is doing its best to combat this with screening nets out in the ocean and tractors that tow big raking units behind them to try and clear the seaweed from the beach. This probably helps but when the wind and currents are in the wrong direction the seaweeds swamps these measures. In addition to the physical mass on the beach and the sea, the smell is awful (actually exacerbated by the raking process). Since we have been here, the beach by the main beach bar has been unusable. If you walk along the beach (a few hundred meters) there are clearer areas and you can get into the sea (on a good day!!).
Now I know this is not the hotels fault and they are trying to mitigate the issue but I am miffed TIU made no mention of this issue in their literature (well they do but in my opinion, they greatly understate its significance). When I spoke to the TUI rep she stated “ you can go to other beaches”. Well I picked this resort so I wouldn’t have to!
All I can say is, if you choose to come here, research the seaweed bloom risk for the period your intended stay if the beach is important to your holiday.
Andra Poponet
My partner and I had the most amazing stay at Grand Sirenis and we are so sad it’s over. The resort is huge full of various animals and the friendliest staff, you can’t walk past anybody without getting the biggest smile and hello.
On our first day here we met our concierge Jarrod and our holiday changed significantly because of him in the best way possible. He showed us pure luxury through the Unlimited Leisure Club and we upgraded straight away which was the best decision. The luxury and service you receive is second to none. If you happen to get Jarrod as your concierge count yourself lucky, he always ensured you had the best stay, booked every restaurant we wanted for us, told us the best way to get to a lagoon which is a hidden secret here. He seemed genuinely interested in what you were saying and actually listened.
I will always remember Saiet from the beach club who could not do enough for us, always checking that we were okay and actually staying to chat with us. Danny Boy was hilarious, you could spend forever in the pool in stitches watching him perform and make his jokes. Not to mention the Bingo and Loteria which we never missed.
The food was exceptional, whether it was the buffet which had a SUCH a wide variety of food and drink, or the à la carte restaurants which really felt like you were in posh restaurants every day.
Do yourself a favour and book this hotel you will not regret it!!!
