Denisa Doftoreanu
We just finished our vacation at Royal Hideaway Playacar and had an INCREDIBLE time! We've been to Mexico for the past 10 years and this is definitely one of the top hotels we've ever been to!
Beautiful hotel (just like a royal palace) great restaurants (Italian and Mexican we're our favorites) and the pools were excellent!
We also had some standout members of staff I wanted to give a shoutout to!!
BRANDON: An INCREDIBLE entertainment team member! He has so much energy and does all of the activities above and beyond! He speaks amazing and clear Spanish and English so everyone was able to understand everything. He brings such amazing and positive energy to the resort and to all the guests and the activities. Whenever we saw him in the morning annouce the activities, we would get so excited that we got to have him lead us that day! We had the best time getting to do the activities with him and he always just made each activity so much fun for everyone and very memorable. If you get to do Aqua Gym, Trivia, Sushi lessons...etc with him, you're gonna be very lucky!
CARLOS QUINTAL: What an incredible person! He is always so incredibly aware of everything that's going on to make sure everyone's experience is the best it can be. He is so kind and does amazing work. I got sunburnt on my knee and asked the staff for some ice, and he saw and came over right away to make sure I had enough and he wrapped it, and checked in to see how I was feeling. He also goes above and beyond what is needed and what his job demands. He is also such an incredibly kind person who we were so beyond lucky to meet. He always makes sure all the guests are having the best time, and he just brings such joy to everyone! If you get to meet him at breakfast or any of the restaurants, make sure you thank him!
JOSÉ ESPINOSA: (Waiter): He is so kind and always goes above and beyond what is needed. He always checked to make sure that our food was good and that we have everything we needed and we needed something, he got it right away and always brought such kind energy and a big smile on his face! We loved meeting him and always got so excited when he would be our waiter again and always had the best time with him.
Thank you to everyone for making our expirience and vacation so amazing and memorable!
Brenda Peraza
I came to Playa del Carmen with my sister for a relaxing getaway, and this resort exceeded all of our expectations! From the moment we arrived, the staff made us feel welcome with their friendly and attentive service. Everyone went above and beyond to make sure we had an amazing stay.
The resort itself is beautiful, with top-notch amenities, spotless facilities, and everything you need for a stress-free vacation. There was always something fun to do. Special thanks to Brandon, the entertainment was outstanding and truly five-star quality. Also a special thank you to Ricky our Concierge who made sure we were well taken care of. Whether we wanted to relax by the pool, enjoy great food, or take part in the activities, there was never a dull moment.
If you’re looking for the perfect place to unwind while enjoying exceptional service and incredible amenities, I highly recommend this resort. We had an unforgettable vacation and can’t wait to come back!
Romeo J Espinoza
Amazing service! Always getting taken care of and Brandon is amazing with the in house activities! Javier & Jorge are the best with keeping up with you in the pool making sure you’re okay and have enough food and drinks!
Make sure to Brings some 1s & 5s they deserve a tip for the amazing service!
Will be coming back!! 👏🏼
Restaurants are good food! Service is sensational!
Jennifer Housley
Overall, I had a good stay, but this probably isn’t a resort I’d choose again. The grounds are absolutely beautiful, very well maintained, and the rooms were clean, comfortable, and stayed nice and cool throughout our visit.
The food was average overall. Nothing was bad, but most of it wasn’t particularly memorable. The standout was Spices, which was by far the best restaurant on the property and definitely worth visiting.
Service was mixed. The pool servers were friendly and attentive, but there weren’t enough of them. The bartenders at the main pool could use additional training on drink preparation and customer service, as they often seemed inconvenienced by drink orders.
One thing to be aware of is that although this is an adults-only resort, it caters to a quieter, older crowd. The pools close at 8:00 p.m., so evenings felt pretty low-key. If you’re looking for a more lively adults-only atmosphere, this may not be the best fit.
Overall, it’s a beautiful, relaxing resort, but based on both my experience and comparisons from friends who have stayed at many all-inclusive resorts in Mexico, I’d rate it as average.
Beatrix Morrallee
I am currently at this fabulous resort. I have never written a review while still on vacation but really feel the need.
Check in was easy and our luggage was taken directly to our rooms
We have never experienced concierge service like Ricky, our villa concierge has provided, with a smile. He ensures that everything is great for us, and if not, he’ll take care of it. Fortunately, there hasn’t been much for him to take care of. But knowing that he checks in several times a day is so wonderful.
The Royal Hideaway Playacar is truly Heaven! The resort is immaculate, the beach is soft white sand and no rocks in the water.
The food is the best I have ever experienced at an all inclusive. The ala carte lunch and dinners are so amazing, with great food, beautiful presentation and top of the line service. The buffet breakfast and lunch take care of our appetites ever so well.
I am absolutely blown away by the special treatment I was given at Azia, the Thai restaurant due to my shellfish allergies. I was told exactly what was safe for me and what I could not have. On the second dinner there, our amazing waiter Oscar ensured that the oil was changed before I arrived, to guarantee no allergic reaction and no cross contamination. I cannot thank him and the chef enough for for such incredible and unforgettable service.
The pools are so much fun ! The entertainment ladies, Alexa and Marianna have made aqua fit and the games so engaging and enjoyable. I don’t think I’ve ever seen so many vacationers join in before. They’re enthusiasm is contagious.
The bartenders at every bar are great. Huge thanks to Jose for making such delicious drinks.
The fabulous guys who wait on us at the pool in the beach and look after every need for drinks and food are so amazing. Thank you to Jorge and Luis for being there for us
Two more days left and we have enjoyed every minute. 🥰
We would return in a heartbeat !
