Stephanie Brown
The best part of this resort was the staff. They were genuinely kind, upbeat, and excellent at their jobs. We loved interacting with the entertainment staff; Mariana, Alexis, and Brandon did a great job with all of the activities and made things fun!
The food was very good at all of the restaurants, no complaints there. The pool staff were kind and attentive as well. Ricky and Armando were excellent concierges as well. Again, the staff was excellent here.
I took off a star for the rooms because the air was stagnant at times and would have liked them to be cooler (same with the restaurants).. Originally we were in the honeymoon suite, which was nice, but the air was not working and the view was of the garden and a wall to another resort, so it was not what we were looking for in a room. The staff was accommodating and we were able to upgrade and move the following day. We ended up staying in the presidential suite with an ocean and pool view and the room and service was excellent for that room and location. The room was gorgeous and was extremely clean as well.
This resort was smaller, but personal. It depends on what you are looking for in a resort. My review is based on our specific room and our interactions with the staff, which were all wonderful. We will miss the staff for sure!
Steven Paton
Mariana was absolutely outstanding during our stay at Royal Hideaway. From the moment we arrived, she went above and beyond to make every event feel thoughtful, seamless, and genuinely special.
As part of the event staff, she handled everything with incredible attention to detail—whether it was coordinating logistics behind the scenes or personally checking in to make sure guests were comfortable and having a great time. Her energy is warm, professional, and effortlessly organized. She anticipated needs before we even had to ask and somehow made even the smallest details feel elevated.
Karaoke night was a highlight of our trip, and that was entirely thanks to Mariana. She brought contagious enthusiasm, kept the crowd engaged, encouraged even the shyest guests to participate, and somehow made the whole night feel like a private party. The vibe was fun, inclusive, and perfectly run—no awkward downtime, just nonstop laughs and great energy.
Royal Hideaway is fortunate to have her—she is a true asset to the team and one of the main reasons our experience was so memorable.
Timothy Estrada
We just spent a phenomenal week at Royal Hideaway Playacar, and it completely won us over. While the grounds are impeccably kept and the location is absolute paradise, it was the incredible staff that truly elevated our vacation. We actually witnessed some incredibly entitled guests treating the team poorly, yet the staff handled it with absolute grace, professionalism, and a genuine smile. That speaks volumes about the caliber of people working here.
The atmosphere was fantastic, especially the intimate vibe of the restaurants. Instead of massive, noisy dining halls, the smaller venues made every meal feel special and exclusive. The food itself was consistently outstanding (though we unfortunately missed out on Spices due to an HVAC repair). The bartenders were wonderfully generous with their pours, and Mariana was an absolute standout—her kayak tour was incredibly relaxing and refreshing! I don’t typically do all-inclusive resorts, but after hearing other well-traveled patrons rave that Royal Hideaway is hands-down the best in the area, I can safely say we will absolutely be back.
Erik Larsen
Royal Hideaway is a beautiful place! It is the perfect combination of fun and calm. The staff is extremely friendly and take special care of all the guests. Some of my favorite activities have been the morning yoga, the aqua gym daily, and the fun trivia that they bring to the table. Shout out to Brandon, Mariana, Raul, and the rest of the activity staff for keeping me and my wife smiling daily. Great place to relax, have fun, and enjoy Playacar. 5 Stars across the board!
Josh Cail
Royal Hideaway Playacar is easily the best resort I’ve ever stayed at. And I’ve stayed at many.
The grounds are beautiful, spotless, and perfectly maintained, but the service is what really makes this place stand out. Everyone was friendly, welcoming, and always happy to help. Oscar and Rene were fantastic and always a pleasure to see.
A HUGE thank you to Gabriella, our concierge, who was honestly incredible from start to finish. She took care of everything for us, dinner reservations, excursions, jet skis, special room requests, and anything else we needed. She made the whole trip effortless and always did it with a smile. Gabriella truly went above and beyond and made our stay even better.
The food is on another level. No garbage buffets full of mystery meat. I’ve stayed at a lot of all-inclusives, and nothing else has come close to how fresh, high-quality, and consistently great every meal was. This might be a bit of over sharing, but it is the first time I’ve ever stayed at an all-inclusive resort with absolutely zero gastrointestinal issues.
If you’re looking for an stress-free, adults-only getaway in the Riviera Maya, this is the place. Just stop scrolling and book it now. 10/10 experience and I’ll definitely be back.
