Jean
My boyfriend and I just finished our stay here for 5 nights as my birthday trip & we had a great time! Daniel with the concierge was amazing, always made sure our stay was running smoothly. I did a ton of research before booking & it was everything I wanted! Food was great, we never had a bad meal but definitely preferred Spumante & Rosewater. The buffet was always good too & we loved the midnight tacos! We stayed on the secrets side mostly we loved the pool, service was consistent & fast. We sat on the beach one morning and had a great view. Our room was perfect & housekeeping was great we had no complaints. The view was everything from sunrise to sunset, we booked an ocean view & would do the same again! The drinks were always strong but enjoyable, we loved stopping in the preferred lounge for some mimosas in the morning. The shows were very entertaining too, we saw the neon show & magic show. Overall we'd definitely recommend and we'd stay again! Remember to tip well the staff are so hard working!
Lauren Carney
I can’t recommend secrets enough. As soon as you get there you are greeted with cold towels and champagne. Instantly as soon as you step on property everyone is caring and willing to help. I can’t say enough great things about all of the staff here. We loved our server Jose at rosewater and the amazing pool guys always serving us with a friendly smile and constantly checking on us!! Luis was always making us laugh and entertained us everyday making us feel very at home and welcomed. At check in Elian and Reuben were amazing and so friendly making our process of check in and check out so seamless. We also were taken care of everyday at the pool by Mario and Daniel greeted everyday and always checked on throughout the day making sure we are being taken care of. Our preferred club bartender was so very kind and always remembered us and made sure to say hello every time we walked by. We can’t wait to visit a secrets again from how wonderfully we were taken care of here. Will definitely be back and can’t recommend this enough. The beaches were also maintained very very well during our stay.
Laura S
Loved my vacation at Secrets. Had an ocean view and it was really pretty and quiet at night. Was very happy to be on the secrets side and glad not to be at breathless. It was calm and tranquil while breathless reminded me of early 2000 MTV spring break.
Food was good for an all inclusive.
We loved the pool. Shout out to our besties Mario and Daniel who were so kind, Julio and Gibran for being amazing servers and always making sure we had a drink.
Luis in the entertainment crew was unreal! We loved him, looked forward to daily trivia and being summoned for ice cream, that was actually aerobics and making bracelets. He was the life of the party.
Adrian and the hawk, Novak, were so fun to see every day. Adrian was so knowledgeable and excellent at answering all our questions and we wish so badly they had an Instagram page so we can follow along with their adventures in keeping birds away from the resort!
Really fun nighttime activities. We did a paint and sip class, the drag show was FABULOUS, and at casino night, get the table with Manuel.
The big downside for us was no swimming in the ocean.
Billiegee
I stayed at the resort a week before Thanksgiving. I have been to Cancun dozens of times and this is the best overall resort that I have stayed at. The food was very excellent and the layout of the the resort was very inviting. What made this resort so special was the staff. Luis and Andre, the pool activities personnel, were the best I have experienced in a long time. They made a point to speak to every guest around the pool and always asking if there is anything we could do to make my stay better. Cruz and Urbana, the pool waiters, were the best, always making sure I was taken care of. Daniel and Marco, the pool concierges, were always providing fresh towels and always assisting everyone at the pool with their umbrellas and chairs. My favorite waiter was Lucian at the buffet. He always set us at our favorite table and remembered our drinks order religiously. My only criticism would be the ocean. At this time of year it was murky and not pleasant to be in. I’ve stayed at all exclusive places over 30 times and this is the first time I’ve written a review. I can’t say enough good stuff about this Resort. The Breathless Side of the resort was nice but a little loud for my taste. Specialty restaurants were outstanding and I didn’t have to wait long to be seated. I strongly recommend staying here and hope to be back soon
Bill from Iowa
Sana
We chose Secrets Riviera Cancun Resort to celebrate our anniversary, and unfortunately, it turned into one of the worst travel experiences we’ve had.
From the moment we arrived, the atmosphere felt unwelcoming. Several staff members came across as standoffish, and there seemed to be more focus on upselling than providing genuine hospitality.
When we got to our room, it was unacceptable. There was a strong sewage smell coming from the water—both the sink and shower—which made it uncomfortable to even wash our faces or brush our teeth. A manager came to check and acknowledged the odor but dismissed it as “normal,” which was shocking. We were told we would have to wait two days to be moved unless we paid extra to upgrade, which felt completely unreasonable given the condition of the room.
When we were finally moved, the next room was not much better. There were visible blood stains on the sheets, the floors were dirty, the shower was unclean, and there were ants on the deck. We were told the room had been inspected, which made the condition even more concerning. We ended up living out of our suitcases for several days.
To make matters worse, one of our personal belongings—my husband’s expensive electric toothbrush—went missing. When we reported it, we were asked to allow a search through our personal items, which felt invasive and inappropriate, so we declined. Hours later, we were told the toothbrush had been “found,” but when returned, it appeared to have been used, which was extremely disturbing. Additionally, some of my personal skincare items also went missing.
Management response was very slow. It took several days for anyone to properly address our concerns, and we were not moved to a more suitable suite until day five—by then, our anniversary was already ruined.
Given everything that occurred, including how the situation was handled, it left us with serious concerns about accountability and oversight. I will be contacting Hyatt directly to formally address this experience.
Beyond that, the beach area was not well maintained, and the food did not meet expectations. While we did meet some nice people during our stay, the overall service and treatment we experienced left a very negative impression.
We have stayed at other Secrets resorts before, but this was by far the worst experience. I truly regret choosing this location and would not recommend it.
